Name: Hampton Inn & Suites New Castle
Address: 2608 W State St, New Castle, Pennsylvania, United States of America, New Castle, Pennsylvania, US
Price range: $130–$217 per night
Rating: 8.2

What guests think

At Hampton Inn & Suites New Castle, guests frequently highlight friendly, accommodating staff and generally clean, comfortable rooms, especially in renovated areas, while noting that ongoing renovations and occasional maintenance or housekeeping issues can affect navigation and some amenities during stays.

Breakfast is generally well liked with helpful attendants, though a few guests mention limited choices or items served lukewarm. The location is convenient for shopping, dining, and the turnpike, but there is not a lot immediately around for sightseeing. Overall, expect solid comfort and very personable service rather than a luxury experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note ongoing renovations that can make areas hard to navigate. Guests reported amenity outages (pool or hot tub closures, a broken ice machine, and missing fitness towels/wipes), though some enjoyed the pool and the hotel is pet friendly.

Related guest reviews

6

Julie

Sep 24, 2023

·

Stayed 1 night

Everything was wonderful and service was great. But the only complaint I had was the hot tub wasnt working and in the morning the pool was closed as well. We went there mainly for thoses reasons. But overall it was a nice place. And I called to verify if hot tub and pool was working they told me yes.

8

Tonisha

Jun 26, 2023

·

Stayed 1 night

The staff was friendly. The location and shopping options was wonderful. breakfast was good with various options... my daughter loved the strawberry waffle and staff was very attentive to the breakfast area. the pool closes at 10:00 p.m. but there's no clock in the room to let you know what time it is. the morning of my checkout they closed off the jacuzzi so that they could clean it. I was glad it was being maintenenced but wish they would have taken care of this before the jacuzzi opened for the day to allow me to be able to utilize it before my check out as this was one of the deciding factors for choosing this location.

6

Ava

Oct 4, 2023

·

Stayed 4 nights

Ice machine on 3rd flr never worked for five days

10

Ruth

Aug 27, 2025

·

Stayed 4 nights

Staff was excellent! The hotel was under renovation while we were there but all was still good.

6

Pam

Sep 7, 2025

·

Stayed 2 nights

It was clean but just under construction and the cost was high

10

Alyssa

Apr 7, 2024

·

Stayed 1 night

Very convenient to stores/ dinner places. Pool was great! And ladies at front desk are so great! Thank you for a great stay Hampton

8

Kenneth

Sep 3, 2025

·

Stayed 1 night

Under construction would have been nice to know

10

Gregory

May 16, 2025

·

Stayed 5 nights

This property was undergoing renovations, making some areas hard to navigate. Overall, the property was very clean, comfortable and the staff members very friendly and accommodating to specific needs.

10

Debra

Sep 24, 2023

·

Stayed 10 nights

The Front Desk Reception Staff and Housekeeping/Maintenance Staff are professional, friendly and are committed to excellent Customer Service. Complimentary Breakfast is excellent. Great coffee! Facility amenities are well maintained. Love the fact it is "Pet Friendly"!! Highly recommend!

4

Chuck

Mar 25, 2023

·

Stayed 1 night

Staff was generally 'ok', one lady was quite nice and helpful. The hotel was unclean-stairwell, elevator, and room. Fingernails between night stands and the bed, and the bathroom sink had hair and some toothpaste residue in it. Fitness center didn't have any towels or Clorox wipes. Booked through hotels.com and therefore was unable to leave and get money back.

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Cleanliness

Many guests found rooms very clean and well kept, but repeated reports mention missed bathroom cleaning, hair in tubs, unclean public areas, and minor wear like peeling wallpaper or torn seating.

Related guest reviews

8

Carol

May 31, 2023

·

Stayed 1 night

The bathroom tub had hair in the tub

10

Roman

Nov 24, 2025

·

Stayed 6 nights

Very accommodating and friendly staff, rooms are clean and location is central to the places we needed to be.

10

Tyler

Jun 27, 2025

·

Stayed 2 nights

Floor we stayed on was recently renovated, room was very nice and spacious and very clean. Would definitely stay again.

8

Jarod

Dec 15, 2025

·

Stayed 2 nights

Room was clean beds were comfortable and all the staff were friendly and helpful

8

Stephanie

Jun 9, 2025

·

Stayed 1 night

The hotel was clean and updated. The staff was all very nice and attentive. The location was not the best but there isn't a lot in New Castle.

10

Dennis

Aug 10, 2024

·

Stayed 2 nights

Squeaky clean room, excellent breakfast room staff, Maria is amazing

4

Tracyann

Jul 19, 2025

·

Stayed 1 night

The property is in a good location but the room was terrible especially the bathroom toilet was not cleaned properly and the bath was moldy and the slide door was hard to open due to being very old. However the front desk staff was nice , friendly and knowledgeable

10

Melissa

Sep 1, 2024

·

Stayed 1 night

Check in staff person was polite and friendly. We were traveling from out of state and arrived 15 minutes early and she was able to find us a different room so we could check in rather than waiting around. Room was clean and quiet. Continental breakfast was nice and common areas were clean and well kept

8

Thomas

Jul 11, 2024

·

Stayed 3 nights

The motel was very clean, but some areas need painting or wallpaper panel edges need to be re-glued.

4

Chuck

Mar 25, 2023

·

Stayed 1 night

Staff was generally 'ok', one lady was quite nice and helpful. The hotel was unclean-stairwell, elevator, and room. Fingernails between night stands and the bed, and the bathroom sink had hair and some toothpaste residue in it. Fitness center didn't have any towels or Clorox wipes. Booked through hotels.com and therefore was unable to leave and get money back.

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Rooms

Renovated rooms are described as comfortable and sometimes spacious, but several guests reported temperature control problems, occasional noise, small accessible-room layouts, weaker shower pressure, and some uncomfortable beds; Wi-Fi reliability also drew a complaint.

Related guest reviews

4

GEORGE

Aug 29, 2023

·

Stayed 3 nights

Thanks to “Verdant” climate control and despite one receptionist’s effort the AC cut out on a preset schedule. It actually switched to heat in the middle of the night or turned itself off when no motion was detected. After the “Free” WiFi took over a half hour to set up with tech support it cutout whenever we tried to stream. We watched a housekeeper reach through a room’s trash, leaving the used plastic bag in the wastebasket for the next occupants. The complimentary tea was helpful, though.

10

Tyler

Jun 27, 2025

·

Stayed 2 nights

Floor we stayed on was recently renovated, room was very nice and spacious and very clean. Would definitely stay again.

6

Andrew

Aug 4, 2024

·

Stayed 1 night

They put me in a room for handicap people which was wierd cause i'm not. The room thermostat I couldn't set below 68 degrees so the room was still on the warmer side. The shower had no hot water only barely luke warm so that was bad. The breakfast was good and the staff at breakfast were nice. For a Hampton inn I was not impressed though for the price it cost.

10

Mary

Feb 23, 2025

·

Stayed 2 nights

Clean & convenient. The only problem in the room was the heat. It always had cool air blowing out and had to turn thermostat higher.

10

Karen

Oct 28, 2024

·

Stayed 3 nights

Stay was wonderful; excellent coffee service, breakfast delicious and plentiful on selections. Room very comfortable and quiet; bedding incredible, especially pillows!

10

Ashley

Dec 19, 2024

·

Stayed 1 night

Stay was nice, room was clean. Mattress I could feel the springs. Pillows were annoying. Staff was nice. Breakfast was good but wanted just plain scrambled eggs and they only have frittata...not good for sensitive stomach people. Options were limited for people with food sensitivity. Potatoes were cold and the sausage was too but it was cooked. Business suite was nice other than the toner was low so all my prints were smudgy. 3am screaming in the hallway jerked us all awake. Pool was nice. Coffee bar was nice too!! Not the worst place we ever stayed but there's been ones who scored higher in our days. Best hotel after the Covid era.

10

Irene V

Oct 18, 2024

·

Stayed 3 nights

The hotel is clean and my room was very comfortable. Not a fancy hotel but very nice. I slept so well in my bed. The staff is wonderful and very helpful! The breakfast was delicious and had a nice variety of foods to eat. I received text messages during my stay from staff checking in on me to make sure I was comfortable and not in need of anything. This is a dog friendly hotel and we were able to take our beloved fur baby with us on our trip because Hampton Inn accomodates dogs! I was very pleased with my stay and always look for Hampton Inn and Suites whenever I travel! I recommend this hotel as well as the company who really seems to care about customer service and their patrons!

8

Virginia

Oct 26, 2025

·

Stayed 1 night

The room was clean, but smaller than anticipated. It was supposed to be the handicap accessible room, and was small overall. A wheelchair or walker would not have fit.

6

Sean

Oct 3, 2023

·

Stayed 2 nights

Nice staff and generally clean facility. This is a decent hotel in a good area. The facilities are just a bit rundown. I was told that it was built in anticipation of a casino and racetrack. Perhaps since it never came they can’t afford to keep it completely updated? Bed was not very comfortable. Stayed 2 nights. Again it was clean and safe.

6

Kathleen

Dec 17, 2024

·

Stayed 1 night

The temperature in my room was too hot and it made it hard to sleep.

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Service

Service is a strong point, with consistently friendly, accommodating staff at the front desk and breakfast, though a few guests encountered an unfriendly or unhelpful clerk.

Related guest reviews

8

LAUREL

Jun 13, 2023

·

Stayed 2 nights

The evening desk clerk, Ingrid was not friendly at all. The woman who checked us out in the morning was very pleasant as was the kitchen staff.

10

Ruth

Aug 27, 2025

·

Stayed 4 nights

Staff was excellent! The hotel was under renovation while we were there but all was still good.

10

Roman

Nov 24, 2025

·

Stayed 6 nights

Very accommodating and friendly staff, rooms are clean and location is central to the places we needed to be.

2

sue

Sep 3, 2023

·

Stayed 1 night

We are Hilton honors members and booked online on Expedia website. Upon arrival we were told the room we booked was only qualified for a handicap room. The hotel was not at capacity. The person at the front desk was rude and would not allow us to switch. The room was disheveled; wallpaper peeling, dust ruffle on the floor, stained chair. Our last stay at this hotel unfortunately. Our family lives in New Castle and we have stayed there many times. It appears this hotel is a bad representation of the Hampton brand.

8

Jarod

Dec 15, 2025

·

Stayed 2 nights

Room was clean beds were comfortable and all the staff were friendly and helpful

10

Dan

Dec 3, 2025

·

Stayed 2 nights

Staff was so friendly!

10

Gregory

May 16, 2025

·

Stayed 5 nights

This property was undergoing renovations, making some areas hard to navigate. Overall, the property was very clean, comfortable and the staff members very friendly and accommodating to specific needs.

10

Charmale

Jun 6, 2025

·

Stayed 1 night

The stay was nice but the staff was amazing. They were professional, kind and accommodating. This was my first stay here but I will definitely be a returning customer.

10

Irene V

Oct 18, 2024

·

Stayed 3 nights

The hotel is clean and my room was very comfortable. Not a fancy hotel but very nice. I slept so well in my bed. The staff is wonderful and very helpful! The breakfast was delicious and had a nice variety of foods to eat. I received text messages during my stay from staff checking in on me to make sure I was comfortable and not in need of anything. This is a dog friendly hotel and we were able to take our beloved fur baby with us on our trip because Hampton Inn accomodates dogs! I was very pleased with my stay and always look for Hampton Inn and Suites whenever I travel! I recommend this hotel as well as the company who really seems to care about customer service and their patrons!

10

Bethany

Dec 15, 2022

·

Stayed 19,336 nights

The staff at breakfast was so friendly and helpful. Showed my daughter how to use the waffle iron and brought her juice. Unmatched customer service! Highly recommend.

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Location

Convenient for shopping, dining, and highway access; several guests liked the central, easy location, while one noted there isn’t much to do nearby.

Related guest reviews

10

Marshall

Jan 19, 2025

·

Stayed 1 night

Staff were helpful and knowledgeable. Location is great, right in the heart of shopping mall and dining.

8

Tonisha

Jun 26, 2023

·

Stayed 1 night

The staff was friendly. The location and shopping options was wonderful. breakfast was good with various options... my daughter loved the strawberry waffle and staff was very attentive to the breakfast area. the pool closes at 10:00 p.m. but there's no clock in the room to let you know what time it is. the morning of my checkout they closed off the jacuzzi so that they could clean it. I was glad it was being maintenenced but wish they would have taken care of this before the jacuzzi opened for the day to allow me to be able to utilize it before my check out as this was one of the deciding factors for choosing this location.

10

John

Dec 3, 2024

·

Stayed 3 nights

Convenient, quiet nice staff

10

Roman

Nov 24, 2025

·

Stayed 6 nights

Very accommodating and friendly staff, rooms are clean and location is central to the places we needed to be.

10

Alyssa

Apr 7, 2024

·

Stayed 1 night

Very convenient to stores/ dinner places. Pool was great! And ladies at front desk are so great! Thank you for a great stay Hampton

8

Stephanie

Jun 9, 2025

·

Stayed 1 night

The hotel was clean and updated. The staff was all very nice and attentive. The location was not the best but there isn't a lot in New Castle.

10

Jean

Oct 27, 2024

·

Stayed 1 night

Great place - convenient to every thing and great staff -

10

Wyatt

Jun 29, 2024

·

Stayed 1 night

Stopping by to visit the college and it is a perfect spot. Close to turnpike and a great breakfast.,

4

Tracyann

Jul 19, 2025

·

Stayed 1 night

The property is in a good location but the room was terrible especially the bathroom toilet was not cleaned properly and the bath was moldy and the slide door was hard to open due to being very old. However the front desk staff was nice , friendly and knowledgeable

6

Sean

Oct 3, 2023

·

Stayed 2 nights

Nice staff and generally clean facility. This is a decent hotel in a good area. The facilities are just a bit rundown. I was told that it was built in anticipation of a casino and racetrack. Perhaps since it never came they can’t afford to keep it completely updated? Bed was not very comfortable. Stayed 2 nights. Again it was clean and safe.

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Dining

Breakfast generally earns praise for taste, variety, and attentive attendants and coffee, but a few guests found limited options or items served cool.

Related guest reviews

10

Sandra

Jun 26, 2023

·

Stayed 2 nights

Beautiful clean room..short weekend stay. I didn’t get to enjoy the pool or spa. Breakfast was good, typical hotel breakfast but satisfying.

8

Tonisha

Jun 26, 2023

·

Stayed 1 night

The staff was friendly. The location and shopping options was wonderful. breakfast was good with various options... my daughter loved the strawberry waffle and staff was very attentive to the breakfast area. the pool closes at 10:00 p.m. but there's no clock in the room to let you know what time it is. the morning of my checkout they closed off the jacuzzi so that they could clean it. I was glad it was being maintenenced but wish they would have taken care of this before the jacuzzi opened for the day to allow me to be able to utilize it before my check out as this was one of the deciding factors for choosing this location.

10

Ruthann

Jun 24, 2024

·

Stayed 2 nights

The dining room attendant was probably the best I have ever seen. Friendly, knowledgeable and attentive. The rooms were clean and the pool area was also clean and nice.

10

Karen

Oct 28, 2024

·

Stayed 3 nights

Stay was wonderful; excellent coffee service, breakfast delicious and plentiful on selections. Room very comfortable and quiet; bedding incredible, especially pillows!

10

Wyatt

Jun 29, 2024

·

Stayed 1 night

Stopping by to visit the college and it is a perfect spot. Close to turnpike and a great breakfast.,

10

Ashley

Dec 19, 2024

·

Stayed 1 night

Stay was nice, room was clean. Mattress I could feel the springs. Pillows were annoying. Staff was nice. Breakfast was good but wanted just plain scrambled eggs and they only have frittata...not good for sensitive stomach people. Options were limited for people with food sensitivity. Potatoes were cold and the sausage was too but it was cooked. Business suite was nice other than the toner was low so all my prints were smudgy. 3am screaming in the hallway jerked us all awake. Pool was nice. Coffee bar was nice too!! Not the worst place we ever stayed but there's been ones who scored higher in our days. Best hotel after the Covid era.

10

Irene V

Oct 18, 2024

·

Stayed 3 nights

The hotel is clean and my room was very comfortable. Not a fancy hotel but very nice. I slept so well in my bed. The staff is wonderful and very helpful! The breakfast was delicious and had a nice variety of foods to eat. I received text messages during my stay from staff checking in on me to make sure I was comfortable and not in need of anything. This is a dog friendly hotel and we were able to take our beloved fur baby with us on our trip because Hampton Inn accomodates dogs! I was very pleased with my stay and always look for Hampton Inn and Suites whenever I travel! I recommend this hotel as well as the company who really seems to care about customer service and their patrons!

10

Dennis

Aug 10, 2024

·

Stayed 2 nights

Squeaky clean room, excellent breakfast room staff, Maria is amazing

8

Amy

Mar 17, 2025

·

Stayed 3 nights

We enjoyed our stay but didn’t love the breakfast.

10

Melissa

Sep 1, 2024

·

Stayed 1 night

Check in staff person was polite and friendly. We were traveling from out of state and arrived 15 minutes early and she was able to find us a different room so we could check in rather than waiting around. Room was clean and quiet. Continental breakfast was nice and common areas were clean and well kept

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AI-generated summary based on recent guest reviews

Month	Average price
January	$124
February	$142
March	$143
April	$139
May	$147
June	$152
July	$163
August	$145
September	$146
October	$149
November	$129
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $206	18 $217	19
20 $147	21 $175	22 $175	23 $168	24 $146	25 $200	26
27 $134	28 $157	29 $142	30 $139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $208	2	3
4 $186	5 $165	6 $175	7 $168	8 $145	9 $186	10 $193
11 $139	12 $132	13 $132	14 $133	15 $138	16 $164	17 $157
18 $134	19 $132	20 $130	21 $130	22 $136	23 $161	24 $166
25 $136	26 $134	27 $130	28 $130	29 $134	30 $156	31 $147

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Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Accessible

Room, 1 King Bed, Accessible

Suite

Room, 1 King Bed with Sofa Bed (Study)

Two Queen

Two Queen Studio Sofabed

Room, 1 King Bed, Accessible

Room, 1 King Bed

Studio, 1 King Bed, Accessible

Studio Suite, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites New Castle

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Prices for upcoming dates