Holiday Inn Express Hays by IHG

The indoor pool is popular with families and generally positive, though a few reports noted issues such as murky water or noise for rooms located beside the pool. Elevator service was sometimes slow or out of order.

Many guests found rooms and common areas clean, but feedback is inconsistent. Several reviews noted dirty carpets, odors, pests, or bathroom cleanliness issues and visible wear.

Rooms are generally comfortable and quiet with adequate space and supportive pillows and beds for many travelers. Recurring complaints mention very firm or worn mattresses, weak shower pressure or high shower heads, dated furnishings, limited outlets/USBs, dark lighting, and occasional noise.

Service stands out as friendly, accommodating, and helpful across the front desk and breakfast teams, with smooth check-ins. A few guests experienced slower or less welcoming check-in or difficulty making reservation changes.

Conveniently located near I-70, restaurants, and shopping, and often described as quiet and easy to access. Handy for an overnight stop or visiting the nearby university.

Breakfast is a highlight with hot items and variety (e.g., eggs/omelets, cinnamon rolls, pancakes), and many say it’s tasty. Some mornings were crowded with refills running low or slower, and a few wanted more fresh fruit or protein.