B&B HOTEL Berlin-Kreuzberg

Our experience at this hotel was disappointing. We booked three rooms, and every room had at least one issue. We were charged the tourist tax twice, despite it already being paid as part of our reservation. No photographs of the rooms are provided, making it difficult to properly assess the accommodation before booking. This room was on the seventh floor and had a lovely terrace, which could have been a great feature of our stay. Unfortunately, the terrace was extremely dirty, with bird droppings, dirt and an old, broken cigarette pack that appeared to have been there for a long time. The terrace cushions were also stained. When we raised the issue, we were told that the cleaning company does not clean the terraces... It is disappointing to have such a nice terrace that is not properly maintained or cleaned. If a terrace is offered as part of the accommodation, it should be clean, well-maintained and ready for guests to use. These issues need to be addressed to meet reasonable standards of cleanliness and comfort. The room amenities were also extremely limited: only two disposable cardboard cups were provided, with no additional basic amenities. A kettle for water and tea, at the very least, would have been very useful. The management and reception staff showed little empathy. Overall, the incorrect information about charges, lack of transparency, the dirty terrace, limited amenities and poor customer service make this a hotel we would not recommend.

Our experience at this hotel was disappointing. We booked three rooms, and every room had at least one issue. We were charged the tourist tax twice, despite it already being paid as part of our reservation. The cheaper room we had face a metro line located directly next to the hotel, resulting in considerable noise. This is not mentioned in the listing, and no photographs of the rooms are provided, making it difficult to properly assess the accommodation before booking. The room amenities were also extremely limited: only two disposable cardboard cups were provided, with no additional basic amenities.A kettle for water, at the very least, would have been very useful. The management and reception staff showed little empathy. Overall, the incorrect information about charges, lack of transparency regarding the rooms, considerable noise, limited amenities and poor customer service make this a hotel we would not recommend.

Our experience at this hotel was disappointing. We booked three rooms, and every room had at least one issue. We were charged the tourist tax twice, despite it already being paid as part of our reservation. Furthermore, the listing advertised free parking, but upon arrival we were told this was an error and had to pay 24€. Guests should not have to bear the consequences of incorrect information provided by the hotel. The cheaper rooms face a metro line located directly next to the hotel, resulting in considerable noise. This is not mentioned in the listing, and no photographs of the rooms are provided, making it difficult to properly assess the accommodation before booking. The room amenities were also extremely limited: only two disposable cardboard cups were provided, with no additional basic amenities. Customer service was equally disappointing. Both the management and reception staff showed little empathy and simply informed us of their mistakes without offering a satisfactory solution. Overall, the incorrect information about charges, lack of transparency regarding the rooms, considerable noise, limited amenities and poor customer service make this a hotel we would not recommend.

Nice and fresh hotel. Very nice breakfast. Clean room and a general feeling of cleanliness in the hotel. Location next to Gleisdreieck Park is very good.

Clean, convenient, good price. Didn’t use the restaurant so cannot comment there. Rooms were spacious and comfortable beds.