Name: W Austin
Address: 200 Lavaca Street, Second Street District, Austin, Texas, United States of America, Austin, Travis County, US
Price range: $328–$3,362 per night
Rating: 8.25

What guests think

At W Austin, guests frequently praise the friendly, accommodating staff and convenient location next to ACL Live, while many report that ongoing renovations disrupt amenities and access, altering the typical arrival experience and limiting some on-site offerings.

Service is often highlighted as warm and helpful, though room service delays and occasional brusque interactions appear. Rooms vary widely, with some spacious and comfortable, and others dated, noisy, or awkwardly designed. The bar vibe draws praise when open, but closures and limited options during construction are common. Expect a convenient stay with notable service, tempered by renovation impacts.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Major renovation disrupted access with a temporary lobby, limited or closed outlets, and complicated routes; pool access/condition was sometimes restricted. Several guests noted enjoyable bars when open and occasional valet delays.

Related guest reviews

4

Jason

Jul 8, 2024

·

Stayed 1 night

Not good. Construction everywhere.

6

Thomas

Aug 20, 2024

·

Stayed 1 night

I was a bit disappointed in the way renovation/construction interfered w/my expected 5 star stay. I had no "W" experience other than the roof top pool all at extra cost. The previously beautiful street level is caged and boarded up. You enter via service elevator behind the valet stand. Extension chords running through water everywhere, trash. The hotel was dingy. WiFi was spotty. Waited 40 minutes for car/valet/with two dogs and luggage. Rooftop pool and surroundings were dingy from parties. From the room cost, parking and additional fees and the fun money I chose to fork out up at the pool it was a $1k night for a "motel" experience.

10

Brian

Oct 5, 2023

·

Stayed 2 nights

If not the lap of luxury it’s the hip! Totally encapsulates the cool Austin vibe—centrally located at a luxe location. Quiet, sumptuous, clean, and discreet. The Living Room bar vinyl turntable for the win!

4

Darrell

Aug 26, 2024

·

Stayed 3 nights

There was no mention the property was under construction. Temp front desk, no proper lobby or restaurant and pool was just a night club with 20 something’s hanging around the pool edges with drinks and pounding music. Seems it is leased out to a separate entity because could not even get ice from them when no ice machines working on floors. Guess a lot of this speaks to Austin in general. Definitely feel the squeeze on consumers and if you want something good you will have to pay, and I mean pay pay pay. For the hotel, probably should have been me doing due diligence and phone ahead to check things like construction.

4

Rodolfo

Aug 18, 2024

·

Stayed 1 night

Property is under remodelation, there is no lobby and they charge a full rate

6

Erik

Apr 21, 2024

·

Stayed 1 night

I was never told or warned that it was under construction. There were no restaurants or bars open. Which I understand because it was under construction. But even the pool had a limited menu and some of the amenities like the showers were closed. I found it unacceptable that I had to pay the price of a hotel that had all the amenities open and was not even given a warning that it was under construction when making the reservation. It’s something that should be on the website.

6

Albert

May 8, 2024

·

Stayed 1 night

Under construction. Access was through narrow winding hallway. Flooded entry so had to walk through a puddle to get out and in. Had to switch elevators to get to our room from downstairs. Toiletries were dirty, dispenser broken. I wouldn’t stay there again.

6

SHANNON

Nov 11, 2024

·

Stayed 1 night

Great location if you’re going to concert at Moody Theater. But I feel like hotel is overpriced. Our room floor felt dirty and there towels felt like sand paper. The bar area down stairs is nice.

8

Susan

Apr 10, 2024

·

Stayed 3 nights

Under construction making check-in difficult. No one to help with bags getting to 3rd floor checkin.

2

Panos

May 29, 2024

·

Stayed 3 nights

Lobby is under construction so you have to enter via a service elevator. Pool was murky and disgusting looking, rooms were dated, found out because of the above they were selling off rooms for alot more than i paid. Rooms are dated and being periodically updated but just so many better hotels. Overall an underwhelming and disappointing stay

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found rooms and common areas clean, but others reported dirty floors, worn towels, dingy spaces, or murky pool water during busy periods.

Related guest reviews

10

Tanya

Aug 14, 2023

·

Stayed 2 nights

Love the decor and staff was awesome. Only disappointment was that the pool was overused and murky from humans.

6

Susan

Jul 25, 2022

·

Stayed 2 nights

The common rooms downstairs are really beautiful. I was eager to see my room. For nearly one thousand dollars a night it was awful. Furniture old and outdated. Windows and drapes dirty. Very dingy and disappointing. When the neighbor showered our pipes were too loud to rest. The balcony was exposed to neighbor and looked like a prison. Hall carpet filthy all the way to our room

10

Glynda

Oct 9, 2025

·

Stayed 1 night

clean

6

Nery

Aug 9, 2025

·

Stayed 1 night

Some of the staff was not nice and place are over priced paid $1000 for a suite that was not clean and when we showered it leaked had to put towels down every time we showered.

10

David

Nov 14, 2023

·

Stayed 2 nights

Everything was clean and the staff was very kind i would come here again the next time I’m i. Austin!

6

Albert

May 8, 2024

·

Stayed 1 night

Under construction. Access was through narrow winding hallway. Flooded entry so had to walk through a puddle to get out and in. Had to switch elevators to get to our room from downstairs. Toiletries were dirty, dispenser broken. I wouldn’t stay there again.

10

Robert

Nov 24, 2024

·

Stayed 1 night

Beautiful place , excellent staff, clean and comfortable. Couldn’t ask for a better experience.

6

SHANNON

Nov 11, 2024

·

Stayed 1 night

Great location if you’re going to concert at Moody Theater. But I feel like hotel is overpriced. Our room floor felt dirty and there towels felt like sand paper. The bar area down stairs is nice.

8

Jade

Nov 3, 2025

·

Stayed 2 nights

Clean room, great staff. Only downside was the listing advertised a safe in the room, but we had none, yet other guests also attending the same wedding had safes in their rooms.

2

Panos

May 29, 2024

·

Stayed 3 nights

Lobby is under construction so you have to enter via a service elevator. Pool was murky and disgusting looking, rooms were dated, found out because of the above they were selling off rooms for alot more than i paid. Rooms are dated and being periodically updated but just so many better hotels. Overall an underwhelming and disappointing stay

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from comfortable and spacious (including some upgraded corner rooms) to small, dated, or awkwardly laid out; several mentioned plumbing noise and a few noted hard beds or weak cooling.

Related guest reviews

10

Dennis

Dec 10, 2022

·

Stayed 1 night

Bed was not comfortable at all, very hard. The eco-friendly A/C is not what we like. It said it was 65 degrees, it felt more like 75 degrees.

4

Thomas

Apr 15, 2024

·

Stayed 1 night

Terrible stay. Water system is so loud, the moment someone chooses to shower in the floors above or below, it will wake you up. When someone on your floor opens a room door, your room door will move, disturbing your sleep. The checkin and general layout is really bad. Took us 15 minutes to get out of the lobby floor to the exit due to the lift system and about 40 people in line. Don’t stay here. Money better spent elsewhere.

6

Susan

Jul 25, 2022

·

Stayed 2 nights

The common rooms downstairs are really beautiful. I was eager to see my room. For nearly one thousand dollars a night it was awful. Furniture old and outdated. Windows and drapes dirty. Very dingy and disappointing. When the neighbor showered our pipes were too loud to rest. The balcony was exposed to neighbor and looked like a prison. Hall carpet filthy all the way to our room

10

sandra

Mar 18, 2024

·

Stayed 1 night

We had a fabulous stay at the W! Reviews I read before booking were helpful to give the heads up on the hotel undergoing a renovation. However, after speaking to the hotel, went ahead and booked a room (corner queen- nice views and spacious). Lobby is currently under extensive renovation, but the hotel did a nice job walling off unsightly construction and plenty of nice, helpful staff to direct you, if needed. Rooms, restaurant, outdoor pool and bar, spa not affected as of now.

6

Joshua

Aug 22, 2022

·

Stayed 2 nights

The only thing good about the stay was the location and the valet service. The layout of the room was decent. However, the bed was horribly uncomfortable. The sheets and pillows were itchy and unsanitary. I wouldn't recommend this hotel to a friend.

6

Mario

Feb 4, 2024

·

Stayed 1 night

No door to bathroom.

10

Alyssa

Sep 22, 2024

·

Stayed 1 night

We absolutely loved our stay. We let the team know we were celebrating our anniversary with a staycation and they treated us to a brand new corner room with a view and desserts waiting in our room. We felt so special and cared for.

6

Keith

Jan 6, 2024

·

Stayed 2 nights

The property was convenient to my destinations. I give the staff the highest rating. However, the hotel itself is not a 4-star hotel. It's way too expensive for what you get—small rooms with few amenities and weird, impractical design. Stuff for sale in the room everywhere made it feel like some cheap Vegas dump. The air filter in the room was accessible, and it was filthy. There are too many good hotels around for me to go back here.

8

Robert

Jan 31, 2025

·

Stayed 2 nights

I paid for a corner room thinking it was going to be a bit more spacious. Instead, it had a huge column inches from the bed which made the room really crowded (like a NYC room).

2

Panos

May 29, 2024

·

Stayed 3 nights

Lobby is under construction so you have to enter via a service elevator. Pool was murky and disgusting looking, rooms were dated, found out because of the above they were selling off rooms for alot more than i paid. Rooms are dated and being periodically updated but just so many better hotels. Overall an underwhelming and disappointing stay

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AI-generated summary based on recent guest reviews

Service

Many praise friendly, proactive staff and thoughtful gestures, but repeated complaints cite slow or unreliable room service and occasional rude interactions or delays with valet/check-in.

Related guest reviews

10

Brianna

Aug 6, 2025

·

Stayed 1 night

From stepping out of the car all the way through the end of my trip, all staff were incredible and exactly what I've come to expect from W properties. Everyone was kind, attentive and helpful. I had requested my room to be available early if possible and they were able to accommodate. The restaurant and cafe were both fantastic along with the amenities and my room was clean and comfortable. Thank you for a great stay!

10

Christy

Aug 31, 2025

·

Stayed 1 night

Staff was amazing. The front desk heard that itcwas my daughter's first time in Austin and theyvwent to get a wagon of kiddie toys to let her choose from. We were not expecting that, so it was little things like that that made our stay special.

10

Margaret

Mar 29, 2024

·

Stayed 1 night

We had an extraordinary stay at the W. The staff was friendly and helpful and very accommodating. I was treating a dear friend who has a terminal illness to see Jon Baptiste perform next-door at ACL Theatre. We were treated like queens from start to finish. Our stay and the concert are now lifetime memories never to be forgotten. I highly recommend the W I feel so grateful for being treated so wonderfully.

4

Vikram

Oct 5, 2024

·

Stayed 2 nights

Room service was unreliable in terms of the quality and amount of food from day to day and the upkeep of the rooms was mediocre, both the phone and the coffee machine were not working upon arrival.

10

Elizabeth

Aug 31, 2025

·

Stayed 2 nights

Front desk staff was amazing. Suzy went above and beyond. Lobby bar was also good for daytime chill or night cap.

6

Joseph

Jun 23, 2024

·

Stayed 1 night

Front desk customer service was pretty bad. Not pleasant, welcoming, nada! Didn’t even seem like they cared if we were there or not. Stayed in some other hotels in the area and customer service experience was top notch.

10

GARY A

Mar 14, 2022

·

Stayed 1 night

exceptional customer service by all parties , the property was a welcome surprise, rooms were clean and the entire staff made our stay an exceptional on , We cant wait to return

4

Andreina

Apr 22, 2024

·

Stayed 1 night

Hotel access and lobby under construction. We had to wait more than 2 hours for check in even tough we get there by the time said check in They didn’t have the rooms available or ready

8

Melanie

Mar 2, 2025

·

Stayed 1 night

Really beautiful hotel-front desk employee Suzanne was so wonderful friendly and professional. You need more staff like her! Room service was terrible, over an hour to receive food and it was not that good.

6

John

Feb 1, 2025

·

Stayed 1 night

The front desk was very friendly. And so was the answering service and bartender. My only complaints are that 1) there was only one valet working and he was being called in a lot of directions so he wasn’t readily available and so there was a long wait to check in the car and 2) ordered room service. After 40 mins I called and they said they need another 20 mins. After 2 hours I cancelled it and just didn’t eat dinner that night. It was only 2 hamburgers! 😬

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AI-generated summary based on recent guest reviews

Location

Highly convenient for ACL Live and downtown dining, with most sights walkable; one guest noted the Moody Center is not within walking distance.

Related guest reviews

10

J.

Jan 24, 2024

·

Stayed 1 night

It was the perfect place to stay if you were going to see a concert at Austin city limits.!

10

Kathryn

May 4, 2025

·

Stayed 1 night

Great location, especially since we were catching a show at ACL Live.

10

Susan

Feb 3, 2024

·

Stayed 1 night

Unfortunately, it wasnt within walking distance to Moody Center. My bad.

10

Barbara J

Nov 27, 2023

·

Stayed 1 night

It’s across the street from Eddie Vee’s!

10

Beverly A.

Dec 6, 2022

·

Stayed 19,331 nights

Staff is remarkably hospitable - such a lovely welcome. The room was sized nicely with water bottles (free) and standard coffee service and amenities. We’ve stayed here before due to the proximity to ACL Live. It’s a great area. Beautiful hotel and lovely staff.

10

Alfredo

Apr 21, 2025

·

Stayed 2 nights

Excellent location, staff n bar personnel very friendly and helpful with directions and activities

10

Lori

Sep 5, 2025

·

Stayed 1 night

Excellent customer service. Great bar. 1 min walk to ACL moody theater which was the reason we were in Austin for a concert. Pricey but worth it.

8

Robert

Apr 25, 2023

·

Stayed 4 nights

Very convenient next door to Austin City Limits!

10

Vincent L

Nov 30, 2023

·

Stayed 1 night

Location was great! Easy walk to Moody Theater

10

LAURA

May 28, 2024

·

Stayed 2 nights

Loved the distance to ACL!!

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AI-generated summary based on recent guest reviews

Dining

On-site dining and cafe drew some praise, yet many experienced long room service waits, inconsistent quality, or closures and limited options during renovation.

Related guest reviews

10

Brianna

Aug 6, 2025

·

Stayed 1 night

From stepping out of the car all the way through the end of my trip, all staff were incredible and exactly what I've come to expect from W properties. Everyone was kind, attentive and helpful. I had requested my room to be available early if possible and they were able to accommodate. The restaurant and cafe were both fantastic along with the amenities and my room was clean and comfortable. Thank you for a great stay!

2

George

Oct 29, 2023

·

Stayed 2 nights

The property is undergoing construction. They have NO business charging that much $$ with little to no services. No bar, no lounge and a weird second floor setup with virtually nothing. WAY overpriced for what you get

8

Melanie

Sep 24, 2024

·

Stayed 1 night

The staff was very nice and helpful, however the hotel was under heavy construction so I couldn’t really see what the hotel really looked like. Would like to come back when the construction is finished. The room service was not very timely perhaps due to the construction?

6

Larry

Feb 19, 2024

·

Stayed 1 night

Good location for acl live music venue. Staff was very courteous and helpful. Property under construction so arrival area trimmed down to basics. No coffee available, limited options. GFI in bathroom bad.

2

Tyler

Aug 20, 2023

·

Stayed 1 night

BEWARE!!! They will charge you $62 per night for your car to be in valet even as a hotel guest. This is outrageously absurd and is not in line with other downtown hotels of this caliber or higher. Stay anywhere else as most of the comparable hotels will either comp your valet if you are a hotel guest or charge somewhere in the ballpark of $30/night. Or they’ll charge a single fee for your entire stay with unlimited in and out privileges. I called to question the high charges, was transferred to the manager, who argued with me that the price is in line despite my having stayed at Fairmont two weeks ago and having my valet comped as a hotel guest. I then asked if he has the authority to comp at least one night to which he replied “I do but I’m not going to”. !! Other notes: They forgot our room service order one night so they did comp the order but it took 90 mins to arrive. I would have rather paid and gotten my dinner on time (as expected). I ordered an americano from the on site restaurant Trace one morning, it took 10 mins for the bartender to bring it and when she did she just brought straight espresso. I asked her if she had hot water and she said she didn’t but she could get some. Took another 5 mins. Personally I will never be back knowing all the other great options in town- Proper, Fairmont, Thompson, Westin, JW Marriot. ANYWHERE but here.

8

dawn

Mar 16, 2023

·

Stayed 2 nights

I love the property, the vibe was cool and laid back, the staff was warm and friendly, the listening room and secret bar were awesome features. The room was comfortable and I loved the nesresso in room, would have loved ceramic cups and a couple of extra pods on hand. I enjoyed the Massage services at the Spa while staying on site and felt pampered while there. My let down was the food, we ate at Trace and had room service also, in both cases found the food mediocre at best. Not well cooked or seasoned.

6

Erik

Apr 21, 2024

·

Stayed 1 night

I was never told or warned that it was under construction. There were no restaurants or bars open. Which I understand because it was under construction. But even the pool had a limited menu and some of the amenities like the showers were closed. I found it unacceptable that I had to pay the price of a hotel that had all the amenities open and was not even given a warning that it was under construction when making the reservation. It’s something that should be on the website.

4

Vikram

Oct 5, 2024

·

Stayed 2 nights

Room service was unreliable in terms of the quality and amount of food from day to day and the upkeep of the rooms was mediocre, both the phone and the coffee machine were not working upon arrival.

8

Melanie

Mar 2, 2025

·

Stayed 1 night

Really beautiful hotel-front desk employee Suzanne was so wonderful friendly and professional. You need more staff like her! Room service was terrible, over an hour to receive food and it was not that good.

6

John

Feb 1, 2025

·

Stayed 1 night

The front desk was very friendly. And so was the answering service and bartender. My only complaints are that 1) there was only one valet working and he was being called in a lot of directions so he wasn’t readily available and so there was a long wait to check in the car and 2) ordered room service. After 40 mins I called and they said they need another 20 mins. After 2 hours I cancelled it and just didn’t eat dinner that night. It was only 2 hamburgers! 😬

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AI-generated summary based on recent guest reviews

Month	Average price
January	$366
February	$547
March	$586
April	$574
May	$568
June	$404
July	$332
August	$429
September	$464
October	$612
November	$429
December	$313

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $574	15 $756	16 $764	17 $555	18 $670	19 $1,043
20 $328	21 $388	22 $582	23 $591	24 $581	25 $459	26 $475
27 $344	28	29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $526	2 $463	3 $589
4 $455	5 $533	6 $732	7 $863	8 $1,036	9 $480	10 $456
11 $456	12 $542	13 $824	14 $1,173	15 $1,272	16 $644	17 $3,362
18 $432	19 $476	20 $739	21 $793	22 $2,034	23	24
25 $1,829	26 $486	27 $550	28 $722	29 $445	30 $466	31 $583

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Superior Suite, 1 Bedroom, Lake View

Deluxe Room, 1 King Bed, City View, Corner

Premier Room, 1 King Bed, City View

Premier Suite, 2 Bedrooms, City View, Corner

Standard Room, 1 King Bed, City View

Standard Room, 2 Queen Beds, City View

Deluxe Suite, 1 Bedroom, Corner (Mobility Accessible, Tub)

Deluxe Suite, 1 Bedroom, Lake View

Suite, 2 Bedrooms, City View (Corner)

Penthouse, 2 Bedrooms, Lake View (Penthouse Ii)

Superior Room, 1 King Bed, Pool View (Mobility Hearing Access, Roll-In Shower)

Premier Room, 1 King Bed, Pool View (Terrace)

Penthouse, 2 Bedrooms, Lake View (Penthouse I, Top Floor)

Superior Room, 1 King Bed, Terrace, Pool View

Superior Room, 1 King Bed, Lake View (Mobility Hearing Access, Roll-In Shower)

Standard Room, 1 King Bed, City View (Mobility Hearing Access, Roll-In Shower)

Superior Room, 1 King Bed, Lake View

Deluxe Suite, 1 Bedroom, Terrace, Pool View

Deluxe Suite, 1 Bedroom, Corner

Superior Room, 2 Queen Beds, Terrace, Pool View

Superior Room, 2 Queen Beds, Lake View

Premier Room, 1 King Bed, Lake View

Superior Room, 2 Queen Beds, Lake View (Mobility Hearing Access, Roll-In Shower)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about W Austin

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Prices for upcoming dates