Name: Mercure Hotel MOA Berlin
Address: Stephanstraße 41,10559 Berlin,DE, Moabit, Berlin, Germany, Berlin, DE
Price range: US$80–US$499 per night
Rating: 8.2

What guests think

At Mercure Hotel MOA Berlin, guests repeatedly praise the spacious, quiet rooms, standout breakfast, and easy access to U-Bahn links, while noting a not central, mixed surrounding area, occasional air conditioning issues, and uneven service experiences.

Evening dining options are limited. Travelers value the on-site supermarket and parking, though the entrance signage and sprawling layout can be confusing. Overall, expect a modern, practical base for exploring Berlin.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Large, conference-style property with an on-site bar, a usable gym, and direct-access parking; several guests note parking is paid and not cheap. The building layout and signage (reception on level 2) can be confusing.

Related guest reviews

8

Mark

30 May 2024

·

Stayed 4 nights

The building is confusing to negotiate. Room numbers are not logically associated with floors

10

Stefan

20 Mar 2024

·

Stayed 2 nights

wir waren sehr zufrieden mit dem Aufenthalt, allerdings ist das Parkhaus überteuert

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10

Beate

12 Aug 2023

·

Stayed 4 nights

Vom Checkin bis Checkout alles perfekt gelöst. Parken mit 20€ zu teuer, ebenso das Frühstück mit 25€ p.P. Von Vorteil ist die Lage direkt an der UBahnstation.

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10

Stewart

4 Oct 2024

·

Stayed 2 nights

Loved the gym, bar, and grocery store in the building

8

Craig

1 May 2024

·

Stayed 1 night

Finding the registration desk was a challenge--the hotel is integrated into a conference center and there is a shopping center on the first floor. Took a few tries to figure it out. Overall, room was fine, well-laid out and worked for this stay.

10

Alexandra

11 Dec 2024

·

Stayed 2 nights

Sehr gutes, abwechslungsreiches Frühstück; tolle Betten, modernes Bad und schöner Fitnessraum!

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8

Kerstin

15 Oct 2023

·

Stayed 1 night

Ruhige Lage und tolles Frühstück. Anreise mit Elektrofahrzeug ideal. Im Parkhaus sind Ladestationen.

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8

Gabriele

13 Apr 2025

·

Stayed 2 nights

sehr gute Parkmöglichkeit, Parkhaus und Supermarkt im Gebäude, und das mega gr. Frühstücksbuffet, die Matrazen waren sehr gut.

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8

Sven

14 Feb 2024

·

Stayed 2 nights

Preis Leistung vollkommen in Ordnung. Nur Parkhaus für Hotelgäste total überzogen mit 20€ pro Nacht

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10

Brian

16 Jul 2025

·

Stayed 4 nights

Store pænt værelse, god morgenmad og generelt rent og pænt overalt. Et stort plus at kunne parkere i parkeringshuset og gå direkte ind på hotellet.

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Cleanliness

Overall cleanliness is rated highly, with many noting tidy rooms and well-kept spaces. A few report lapses such as an unclean bathroom, odors, dirty hall carpets, or missed housekeeping.

Related guest reviews

6

Rolf

1 Aug 2025

·

Stayed 1 night

Das Bad war nicht sauber! Eigentlich ein no go. Vor allem bei dem Preis. Dazu habe ich bei Expedia inklusive Gebühren und steuern gebucht, aber musste im Hotel trotzdem zusätzlich noch eine Beherbungssteuer bezahlen. Zumindest eine Information im Rahmen der Buchung hätte ich erwartet.

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10

Oscar

17 Jul 2025

·

Stayed 4 nights

Allt fungerade bra med städning, incheckning och frukost. Jag har nöjd med min vistelse.

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10

Chris

12 Jun 2025

·

Stayed 4 nights

Friendly staff, clean rooms and great Location.

10

Christopher

29 Apr 2025

·

Stayed 5 nights

Clean and tidy hotel. Staff very friendly. Food good. Very good public transport connections. Extremely good value for money.

2

SANGHYUK

6 Oct 2025

·

Stayed 2 nights

Ants keep coming out. The building is old. The ground is tilted. It's not good for the price. The location is the best.

8

Massimiliano

27 Aug 2025

·

Stayed 4 nights

La struttura si trova in una posizione strategica con fermata della metro e 100 metri di distanza. Nella zona si incontrano senza tetto (come in tutta Berlino) ma la zona è tranquilla e sicura. Sotto l'hotel c'è un supermercato ideale per alcuni acquisti fondamentali a Berlino come l'acqua da bere! Colazione eccezionale..... Variegata e ricca, vero valore aggiunto della struttura. L'hotel è moderno e bello, pulito ed il personale è simpatico e cordiale. Consigliato

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6

Louise R

21 Apr 2025

·

Stayed 5 nights

The reception staff were great and very helpful. However the carpet in the halls looked very dirty, the room was dingy, and the surrounding area was very limited for any shops, cafes, etc.

10

Roisin

24 Aug 2024

·

Stayed 5 nights

The property was very clean and beds very comfortable

8

Vivien

12 Jun 2025

·

Stayed 2 nights

Freundliche Mitarbeiter, sauberes Hotel, sehr groß und einmal waren die Toilettenräume leider nicht sehr sauber (betraf nur eine Toilette). Ansonsten preis- Leistung super. :-)

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4

Nizar

10 Sept 2024

·

Stayed 3 nights

Room was not cleaned although we asked reception ... towels were not delivered although we asked so many time.. hotel is nice but not cozy... reception people are not warm and welcoming...

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Rooms

Rooms are typically spacious, quiet, and well equipped (kettle, fridge), with family-friendly layouts and suites. Some guests report weak or faulty air conditioning, windowless rooms, confusing numbering, TV problems, or hard/thin pillows.

Related guest reviews

6

Richard

8 Oct 2024

·

Stayed 3 nights

The room was spacious and clean. I couldn't figure out the TV, with a long response lag, no program guide, and no audio options I gave up after a few minutes. It was extremely difficult to get from one side of the hotel to the other, and I kept using the 'wrong' entrance.

4

Susanna

13 Jul 2023

·

Stayed 5 nights

We had 28.5 degrees celsius in our room for over 36 hours and did not get any sleep the first night. Technicians came and took a look at the AC two times with reassurements everything was in order and that we had to be patient... Not true. It was obviously not working properly. No one acknowledged this and we had to demand a new room before bedtime the second night. No compensation or solution was offered at the reception, on staffs own iniative - besides writing reports and calling technicians (again). Breakfast is great but very pricy for a family that is staying several nights. Suppose that was why they so reluctantly agreed to offer it for free one morning (only the one, mind you, as was emphazised three times when I proposed that as a compensation for lack of service and solutions considering the AC).

10

Wayne

27 Jul 2024

·

Stayed 8 nights

Great hotel, very clean and comfortable and high standard of quantity. We had a spacious family room with bunk beds for the kids is a private cubby with sliding door. Breakfast was great. Located outside town but with great transport links with trams and trains a short walk away. There is a grocery store below the hotel and many other shops and malls nearby. We were very happy with the hotel and location and would recommend.

10

jemima lucie

20 Jun 2025

·

Stayed 3 nights

This place is huge, managed to get lost trying to find our room. The room was huge and really great, staff were lovely the car was good the restaurant food was a bit pricey but some nice places outside the hotel to eat. Very handy having a supermarket below. Comfy beds and good shower, everything you could think of provided in the room.

10

Tiffney

26 Dec 2024

·

Stayed 5 nights

Everything was wonderful. Beds were comfortable and warm, lots of space in the suite for our family of four. Two bathrooms and wardrobe space. They cleaned our room daily. Highly recommend the buffet. Excellent service all around.

2

Tiago

14 Jul 2025

·

Stayed 3 nights

Hotel was fine, but on one of the warmest weekends of the year the cooling was "broken" and the rooms were stuck with 26.5c temperature. I was told "I can see if there's a different room, but I wouldn't expect it to be any different"

8

Darcy

9 Sept 2025

·

Stayed 4 nights

Everything was good except the temperature controlling room. I moon was hot and air conditioning did not cool it down.

8

Ranjan

1 Jan 2025

·

Stayed 3 nights

Our room was amazing with so much space.

10

Samantha

5 Jan 2023

·

Stayed 19,362 nights

The size and interior of the rooms were good. But the view wasn't that great.

6

Hannah

5 May 2025

·

Stayed 3 nights

Staff were very lovely but room allocation isn't based by when you book, instead by when you check in. As a result we ended up with a room without a window as we had a late flight. We could have asked to change the next day and see if it was possible, but not until after 12 when we'd have been out. So we accepted it. Room was big but it was stuffy and air con wasn't great. No natural light so it was hard to get up in the morning and feel alert and we had no idea what the weather was doing. Water wasn't topped up on the other days we stayed either. It was more far out than we realised but the train is close so want too bad. Had to request another pillow as they were very thin and you only had the one. It's was okay, but more average. Not bad, but stayed in much better places for the same value.

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Service

Staff are often described as friendly and helpful, but experiences vary. Reports include slow or problematic check-in, billing surprises, or unresponsive handling of issues.

Related guest reviews

8

Oleksii

25 Jun 2023

·

Stayed 1 night

The reception guys are slow, making mistakes in reading reservations, keys did not match to room number, could not explain how to find the parking etc. Only manager could talk properly. The hotel location is great. It is clean. Very good breakfast

6

S

20 Jun 2024

·

Stayed 3 nights

The room was nice and new but the corridors were long and shadowy. It didn't feel safe as anyone from the street can access each floor of the hotel but not corridors with rooms. It seems easy to be followed with little surveillance. Front desk staff were barely responsive to my request for room cleaning when I returned to my room after 6 hours to an uncleaned room, although I hung the appropriate sign on the door. I understand that mistakes happen but the blasé attitude of the front desk staff was unacceptable - no apology and an argument that the cleaning staff were finished their shift in 15 minutes. Really 1 star service.

6

Hulda

6 Jan 2025

·

Stayed 4 nights

We had issues with the online check-in process, it took way longer than it should have. Emails from the hotel and hotelscom sent me to multiple different websites that i had to guide through. The hotel in itself was very clean and comfortable and close to a metrostation as well as a trainstation. When I booked the hotel I had reserved a room with a queen sized bed, but upon arrival i was told that I had booked a room with two single beds. When I checked the receipt and booking confirmation it said I had in fact booked the queen sized bed. There was also a surprise ”city tax” that had to be paid when checking in, but it was made clear in the fine print of the receipt. Just letting others know!

8

Ian

30 Jun 2025

·

Stayed 4 nights

I had a very poor experience with check in. I will not elaborate but it took 1 hour, after my arrival at 11pm. The following morning I went to Reception and the member of staff had not recorded the incidents. I made a verbal complaint but no one ever got back to me in the remaining 4 days I was there.

10

Alistair Christie

1 Jun 2025

·

Stayed 4 nights

Excellent staff, very comfortable accommodation, wonderful breakfast offering

4

Nizar

10 Sept 2024

·

Stayed 3 nights

Room was not cleaned although we asked reception ... towels were not delivered although we asked so many time.. hotel is nice but not cozy... reception people are not warm and welcoming...

6

Feruzakhon

10 Dec 2024

·

Stayed 1 night

The Staff members were really arrogant, and I really did not like their attitude. So the reception members do not know even how to find your reservations, even if you have already paid beforehand, they can still ask payment. So, I can not recommend this hotel unfortunately. Very low category hotel

10

Nigel

3 Jun 2025

·

Stayed 3 nights

Hotel was excellent and staff were very friendly and helpful.

8

Cajus

1 Jul 2025

·

Stayed 1 night

Check in Personal überheblich

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8

Lidia

23 Aug 2024

·

Stayed 4 nights

The receptionist have to be more friendly. It looks like they don’t like their job

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Location

Not central, but well connected via nearby U- and S-Bahn; the on-site Edeka supermarket is very convenient. Several guests find the immediate area plain or a bit shady, though many still consider it a practical base.

Related guest reviews

8

Jasmin

22 May 2023

·

Stayed 3 nights

Schönes Hotel mit gutem Frühstück! Praktische Anbindung durch nahe U-Bahnstation.

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8

Turid

15 Jul 2025

·

Stayed 5 nights

Its a good hotell for business and nice family rooms. A little outside downtown Berlin, but the U-bahn was right outside so nonproblem getting around. No great restaurants nearby and the hotel bar closed at 11pm.

8

Massimiliano

27 Aug 2025

·

Stayed 4 nights

La struttura si trova in una posizione strategica con fermata della metro e 100 metri di distanza. Nella zona si incontrano senza tetto (come in tutta Berlino) ma la zona è tranquilla e sicura. Sotto l'hotel c'è un supermercato ideale per alcuni acquisti fondamentali a Berlino come l'acqua da bere! Colazione eccezionale..... Variegata e ricca, vero valore aggiunto della struttura. L'hotel è moderno e bello, pulito ed il personale è simpatico e cordiale. Consigliato

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10

Fatima

31 Aug 2025

·

Stayed 2 nights

Excellent breakfast. Excellent location, train station right in front and if you’re missing any groceries/ looking for snacks Edeka is right below. Highly recommend!

8

David

10 Apr 2025

·

Stayed 2 nights

Good hotel, boring and off centre area.

8

DAVIDE

19 Aug 2025

·

Stayed 3 nights

Not a lot of public transportation nearby

8

Suyash

13 Jul 2025

·

Stayed 2 nights

The hotel and room are great but the surrounding area is shady.

6

Jianwei

3 Jul 2025

·

Stayed 4 nights

Its location is far from city center. Transportation can be difficult for some tourists.

10

Tanja

23 Aug 2023

·

Stayed 3 nights

Super Lage! Direkt im Gebäude ein Edeka, drumherum lauter nette Kneipen und Restaurants.

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10

Harmen

4 May 2025

·

Stayed 3 nights

Dicht bij S-bahn Westhafen en U-bahn Birkenstraße en dit in combinatie met de Berlin Erlebnis Card ABC erg handig. Super ontbijt en een grote supermarkt onder het hotel. Markthallen in de buurt is leuk om even te borrelen of een hapje te eten. Verder niet veel te doen rondom het hotel maar voor ons ook niet belangrijk aangezien wij deze alleen gebruiken als overnachting om Berlijn te bezoeken

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Dining

Breakfast is widely praised for its variety and quality, with many calling it outstanding. Evening dining is limited, and some find the restaurant/bar options narrow or unavailable at times.

Related guest reviews

10

Anna

30 Aug 2023

·

Stayed 3 nights

the hotel reception is on the 2nd floor. the breakfast in the restaurant is beyond amazing! the rooms are spacious and very tidy. the bathroom is also spacious. next to the hotel restaurant Delphin fish and steak. very good food. the Birkenstrasse underground station is a 2-minute walk away. and here is also the restaurant 68 platform, a very good asian / vietnamese restaurant. delicious vietnamese food. You can also eat delicious sushi.

10

Soner

21 Apr 2025

·

Stayed 3 nights

Ausgezeichnetes Hotel, sehr nette Mitarbeiter, tolle Zimmer, zentral gelegen und ein fantastisches Frühstück. Ich hatte noch nie ein besseres Frühstück in einem Hotel.

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8

Turid

15 Jul 2025

·

Stayed 5 nights

Its a good hotell for business and nice family rooms. A little outside downtown Berlin, but the U-bahn was right outside so nonproblem getting around. No great restaurants nearby and the hotel bar closed at 11pm.

10

Ronn

10 May 2025

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Stayed 3 nights

Quiet rooms, friendly check in staff. Good breakfast choice, but evening meals very limited. Good restaurants nearby hotel.

10

Ursula

3 Oct 2023

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Stayed 3 nights

Frühstück Buffett sehr gute Auswahl, leider gab es an zwei Tagen keine Brötchen mehr, nur noch trockenes Brot😒schade, alles andere wurde nachgefüllt.

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8

Massimiliano

27 Aug 2025

·

Stayed 4 nights

La struttura si trova in una posizione strategica con fermata della metro e 100 metri di distanza. Nella zona si incontrano senza tetto (come in tutta Berlino) ma la zona è tranquilla e sicura. Sotto l'hotel c'è un supermercato ideale per alcuni acquisti fondamentali a Berlino come l'acqua da bere! Colazione eccezionale..... Variegata e ricca, vero valore aggiunto della struttura. L'hotel è moderno e bello, pulito ed il personale è simpatico e cordiale. Consigliato

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10

Fatima

31 Aug 2025

·

Stayed 2 nights

Excellent breakfast. Excellent location, train station right in front and if you’re missing any groceries/ looking for snacks Edeka is right below. Highly recommend!

8

Prakash

6 Jun 2025

·

Stayed 4 nights

The evening menus are very limited at restaurant - for vegetarians and non vegetarians. Shame, as the restaurant has lots of potential

10

Søren

28 Jul 2024

·

Stayed 1 night

Dejligt centralt beliggende hotel med gode værelser og faciliteter. Deres morgenbuffet er udover det sædvanlige, det er bare alt - og der er nok af det. En fornøjelse at bo på dette hotel.

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8

Kristina

12 Aug 2024

·

Stayed 3 nights

War unser 2. Aufenthalt, das Frühstück ist das beste Frühstück der Welt. Waren schon in tausenden Hotels und dieses Frühstück ist atemberaubend!

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Month	Average price
January	US$99
February	US$122
March	US$133
April	US$145
May	US$141
June	US$146
July	US$106
August	US$90
September	US$183
October	US$175
November	US$142
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $262	9 $177	10 $202	11 $137	12 $135
13 $100	14 $136	15 $202	16	17 $146	18 $165	19 $131
20 $104	21 $264	22	23	24 $499	25 $352	26 $343
27 $270	28 $147	29 $163	30 $360

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $121	3 $114
4 $90	5 $146	6 $154	7 $132	8 $176	9 $117	10 $117
11 $87	12 $161	13 $160	14 $175	15 $154	16 $133	17 $125
18 $80	19 $122	20 $120	21 $110	22 $102	23 $117	24 $117
25 $80	26 $98	27 $102	28 $102	29 $102	30 $91	31 $91

Mercure Hotel MOA Berlin

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About this property

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