Name: The Westin Gurgaon, New Delhi
Address: Number 1, MG Road, Sector 29, Gurugram, Haryana, India, Gurugram, Haryana, IN
Price range: US$190–US$916 per night
Rating: 8.43

What guests think

At The Westin Gurgaon, New Delhi, reviews paint a largely positive picture of a comfortable, upscale stay led by attentive staff, with notable strengths that many appreciate and a few recurring issues that can occasionally impact the experience.

Rooms are comfortable and modern enough for most, though some guests note dated touches, noise from other areas, or one-off problems. Food draws frequent praise for generous, tasty buffets and helpful restaurant teams, but some mention cold or repetitive items, crowded seating, early wrap-ups, or high prices at one venue. Facilities like the pool and gym are well regarded. Expect polished hospitality with occasional inconsistencies to watch for.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests frequently highlight a well-maintained pool and a good gym; some also appreciated the spa and executive lounge. A few note minor issues such as no elevator chime and reduced lounge offerings.

Related guest reviews

10

dongmin

26 Feb 2024

·

Stayed 6 nights

Seasonal taste Cuisine is very good, and also GYM is great.

10

Aditya

22 Jul 2025

·

Stayed 1 night

We had a one-night stay at The Westin, and I must say it’s the best luxury property in Gurugram. The hotel has a distinct charm and elegance that sets it apart from others in the region. Our room was beautiful and well-appointed with all essential amenities, including a refrigerator, work desk, and hot tub. The breakfast and dinner spreads were magnificent, among the largest and most delicious I’ve seen in India and the other dining options were equally impressive. The pool and gym were well-maintained and added to the overall experience. The staff was courteous, well-trained, and made every effort to ensure our stay was extra special. Overall, it was a wonderful experience, and we thoroughly enjoyed our time there.

10

Guanghui

12 Mar 2025

·

Stayed 3 nights

I enjoyed my 3-night stay here. Front Desk Neha, she was so helpful from checking in to checking out, very caring and professional, always with a smile. Executive lounge Anshu Kumar remembered my favorite foods, always brought them to me. Their caring and smiles made my stay very comfortable and relaxing. Would stay at the same hotel whenever I visit Delhi.

8

Takeomi

24 Dec 2024

·

Stayed 4 nights

エレベーターが来た時に音が鳴らないので、来たかどうか分からない。部屋近くの非常用エレベーター前でホテルのスタッフが大声を出してうるさかった。朝食で皿に食べ物が残っているのに何度も皿を下げようとする。食べ物が見えないのか？　朝食は毎日同じで飽きる。

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4

Stuart

1 Oct 2022

·

Stayed 3 nights

Club rooms getting tired, no coffee machine in room. Club lounge not as good as it once was, they have reduce the hours and don’t fill the fridge. Staff friendly but only when up selling, just walk off if you genuinely have a complaint. Overall a nice hotel but value for money is very poor now… Much better hotels in the area.

10

Aashit

10 Mar 2024

·

Stayed 1 night

Had an amazing stay at this hotel and loved everything about it - hospitality, food, drinks, pool, spa and view from my room! The staff is Amazing. Special shoutout for NARO and NEHA for presenting us with Jaipuri jewellery boxes and a lilly-flower bouquet. Thank you 😊🙏

8

Rakesh

29 Aug 2023

·

Stayed 6 nights

Hotel is modern and well maintained. Overall good service. The main breakfast and buffet lunch are fantastic. The EESTE restaurant is good but wildly overpriced. Nice pool.

8

Angus

21 Feb 2025

·

Stayed 4 nights

Probably the most comfortable hotel bed ever!! The hotel is a little tired and could do with a refresh but overall the friendly staff, good gym and food make up for it.

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Cleanliness

Many reviews describe very clean rooms and public areas. Several others report lapses including stained areas, dirty linens, hair in bathrooms, and a smelly bathrobe.

Related guest reviews

10

Luna

4 Nov 2024

·

Stayed 2 nights

The staff was so attentive and kind! Everything was extremely clean and well taken care of. They even sent up complimentary treats to my room! I really felt like the staff cared how my experience was!

8

alvin&nina

24 Dec 2024

·

Stayed 1 night

The lobby is nice and elegant. Rooms however lack cleanliness. Our bedsheets were dirty and so was the bathroom, however when we informed staff they promptly changed the sheets. The bathrooms and bathtubs need to be cleaned properly if they wish to maintain their standards. Breakfast was amazing with plenty of options

10

Tanweer

15 Jun 2025

·

Stayed 3 nights

Had a great stay! The hotel was clean, comfortable, and well-maintained. The staff were exceptionally courteous and helpful throughout. Would definitely recommend and stay again.

6

Amit

31 Oct 2025

·

Stayed 1 night

Stains in room smelly bathrobe

10

Luna

29 Oct 2024

·

Stayed 1 night

Everything is clean and beautiful, staff is great, food selection and taste is wonderful!

2

Mayank

27 Dec 2024

·

Stayed 2 nights

The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced: 1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop. At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever. 2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience. 3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care. HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.

10

Junehee

10 Nov 2025

·

Stayed 1 night

깨끗하고 좋아요

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10

Sam

19 Dec 2025

·

Stayed 2 nights

Best breakfast buffet.. Wide variety.. Indian. Asian, Continental.. Very friendly staff. Chandan is the best. He is very frindly and helpful. Rooms are clean. Front desk is very friendly..World class service

10

tarvinder

9 Apr 2024

·

Stayed 3 nights

Beautiful and clean good service good food in the restaurant

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Rooms

Rooms are comfortable and well appointed for most, with a few enjoying pleasant views. Some reports mention dated elements, noise from other areas, leaks, or missing items like an in-room coffee machine.

Related guest reviews

10

Naoki

7 May 2024

·

Stayed 1 night

It was a comfortable stay.

8

Aman

29 Sept 2024

·

Stayed 1 night

Good property to stay.

10

Aditya

22 Jul 2025

·

Stayed 1 night

We had a one-night stay at The Westin, and I must say it’s the best luxury property in Gurugram. The hotel has a distinct charm and elegance that sets it apart from others in the region. Our room was beautiful and well-appointed with all essential amenities, including a refrigerator, work desk, and hot tub. The breakfast and dinner spreads were magnificent, among the largest and most delicious I’ve seen in India and the other dining options were equally impressive. The pool and gym were well-maintained and added to the overall experience. The staff was courteous, well-trained, and made every effort to ensure our stay was extra special. Overall, it was a wonderful experience, and we thoroughly enjoyed our time there.

10

Baktha

25 Nov 2024

·

Stayed 1 night

Oasis of peace and cozy comfort in the middle of chaotic traffic and dust.

2

Mayank

27 Dec 2024

·

Stayed 2 nights

The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced: 1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop. At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever. 2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience. 3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care. HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.

8

Takeomi

24 Dec 2024

·

Stayed 4 nights

エレベーターが来た時に音が鳴らないので、来たかどうか分からない。部屋近くの非常用エレベーター前でホテルのスタッフが大声を出してうるさかった。朝食で皿に食べ物が残っているのに何度も皿を下げようとする。食べ物が見えないのか？　朝食は毎日同じで飽きる。

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4

Stuart

1 Oct 2022

·

Stayed 3 nights

Club rooms getting tired, no coffee machine in room. Club lounge not as good as it once was, they have reduce the hours and don’t fill the fridge. Staff friendly but only when up selling, just walk off if you genuinely have a complaint. Overall a nice hotel but value for money is very poor now… Much better hotels in the area.

10

Aashit

10 Mar 2024

·

Stayed 1 night

Had an amazing stay at this hotel and loved everything about it - hospitality, food, drinks, pool, spa and view from my room! The staff is Amazing. Special shoutout for NARO and NEHA for presenting us with Jaipuri jewellery boxes and a lilly-flower bouquet. Thank you 😊🙏

6

Tushar

21 Apr 2025

·

Stayed 1 night

Horrible service. They gave me a room whose wardrobe was leaking water from the room upstairs. A replacement room was provided after constant follow up with the front desk. The delay caused me to miss a critical business meeting causing me a financial loss. Will never stay here again

8

Angus

21 Feb 2025

·

Stayed 4 nights

Probably the most comfortable hotel bed ever!! The hotel is a little tired and could do with a refresh but overall the friendly staff, good gym and food make up for it.

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Service

Service earns frequent praise for warm, attentive staff across the hotel. Conversely, multiple guests report slow or problematic check-ins, reservation issues, unresponsiveness during problems, and a DND violation.

Related guest reviews

10

Luna

4 Nov 2024

·

Stayed 2 nights

The staff was so attentive and kind! Everything was extremely clean and well taken care of. They even sent up complimentary treats to my room! I really felt like the staff cared how my experience was!

2

Indira

5 Jul 2022

·

Stayed 2 nights

This hotel did not accept our booking through hotel.com and told us that we didn’t have any booking under our name though we had the confirmation #sent to us by Hotels.com. We had to get a room at a higher rate which they told us was available. We had reached at 4am ,after a very long and tiring flight and had to spend another hour trying to find out how we could get a room to stay. It was very inconvenient.

2

Tomoharu

15 Aug 2025

·

Stayed 3 nights

During my stay, a hotel staff entered my room despite the “Do Not Disturb” sign being clearly displayed. This interrupted my sleep and felt like a serious invasion of privacy. Such behavior is completely unacceptable for a hotel of this level.

10

Ane

28 Nov 2025

·

Stayed 1 night

It was on the most beautiful hotels we have stayed in in India. The staff were amazing and for once not always seeking some kind of tip for doing the smallest jobs

2

Aakash

25 Mar 2024

·

Stayed 1 night

The checkin experience was terrible. I was getting late, and the guest that I was staying with reached early. He had a hard time checking in even after the fact that I had called the hotel twice to give them his name, and told them that he will be checking in before me. There was no place for me to put in the other guest's name in the booking. Terrible checkin experience

10

Guanghui

12 Mar 2025

·

Stayed 3 nights

I enjoyed my 3-night stay here. Front Desk Neha, she was so helpful from checking in to checking out, very caring and professional, always with a smile. Executive lounge Anshu Kumar remembered my favorite foods, always brought them to me. Their caring and smiles made my stay very comfortable and relaxing. Would stay at the same hotel whenever I visit Delhi.

10

SHOL

24 Jan 2025

·

Stayed 3 nights

Excellent service! Nice and clean hotel. Breakfast was really luxuary, exemple omelette and pancakes, plus included coffee, bread, juice from buffet. The hotel had a very friendly and helpful staffs, Mr. Kulbir & Mr. Ram. Thanks guys!

10

Sam

19 Dec 2025

·

Stayed 2 nights

Best breakfast buffet.. Wide variety.. Indian. Asian, Continental.. Very friendly staff. Chandan is the best. He is very frindly and helpful. Rooms are clean. Front desk is very friendly..World class service

8

SANJEEV

4 May 2024

·

Stayed 2 nights

Check in process was terrible they couldn’t find my reservation in computer system , 15 minutes after searching my reservation in the system he said provide me with your reservation number I don’t why I have to provide my reservation number when I already provided him my ID. Finally they found me in the system but not ready to accept the fact that it took lot of time.

6

Tushar

21 Apr 2025

·

Stayed 1 night

Horrible service. They gave me a room whose wardrobe was leaking water from the room upstairs. A replacement room was provided after constant follow up with the front desk. The delay caused me to miss a critical business meeting causing me a financial loss. Will never stay here again

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Location

Not enough information in reviews.

Related guest reviews

10

Baktha

25 Nov 2024

·

Stayed 1 night

Oasis of peace and cozy comfort in the middle of chaotic traffic and dust.

10

Priyank

12 Nov 2025

·

Stayed 1 night

Great location, amazing experience!

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AI-generated summary based on recent guest reviews

Dining

Breakfast and other dining receive regular praise for variety, taste, and attentive restaurant teams. Some guests experienced cold or repetitive items, overcrowding or redirection at breakfast, early wrap-ups, and higher prices at one venue.

Related guest reviews

10

Dhananjay

31 Dec 2024

·

Stayed 1 night

I am impressed with their dining staff especially Pankaj who took care of us today (03/31/2024) during breakfast.

4

abhay

4 May 2023

·

Stayed 1 night

I have stayed at westin many times before but this time the dining experience was not up to the mark. I had breakfast buffet included with my stay but I hardly got anything to eat. It was a mess, they wrapped up breakfast early, and many items were not available during the last one hour because they had to start preparing for the brunch. I understand you have to plan for next meal but not at the cost of compromising your current meal and experience

10

Puthuparambil Mathai

5 Nov 2025

·

Stayed 7 nights

Buffet Breakfast and Buffet Dinner were excellent.

6

Takeomi

19 Apr 2024

·

Stayed 2 nights

洗面所の電源が壊れていてドライヤーを使うのに苦労した。朝食はインド料理だけで食べるものが限られる。なおかつ料理が全て冷たかった。

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2

Mayank

27 Dec 2024

·

Stayed 2 nights

The hotel is the worst hotel in gurugram. Maybe there were harsher words I could use. Let me list the issues we faced: 1. At night either the hotel staff / guest above our room started moving tables / chairs around and produced squeaking noises for the whole night. After severally complaining again and again at front desk, no body did anything. They continued to lie it was not there anymore or will stop. At the end after 3 hours of painful noises, and no help from hotel staff, we requested the hotel to move our room, but again they continue to do nothing. Staff at night has no training for customer service whatsoever. At the end at 2am in morning we had to take all our belongings and camp at the reception for the people to understand the frustration it had caused us. This is the worst hotel ever. 2. At the morning breakfast, for both days they continue to tell us tell us they have no tables and offered us to go to another restaurant where they was little selection of food and no service whatsoever. The food was absolutely tasteless and cold and nobody trained was present. The staff was chit chatting at the corner the whole time and we had to ring a siren to get anyone’s attention. It was a gruesome experience. 3. The hotel room was unclean, hair everywhere in the bathroom and the room. They didn’t even bother to vacuum to clean the sheets properly. It seems either they are too overwhelmed or don’t care. HIGHLY RECOMMEND TO STAY AWAY FROM THIS HOTEL.

10

Kimberly

10 Jun 2024

·

Stayed 2 nights

I have been traveling for over 20 years and the staff at this hotel was some of the best I've experienced in the world. Incredibly attentive and professional. The food was amazing. The staff helped us each morning with some of the dishes we were unfamiliar with and created food based on our preferences. The exceeded everything we could imagine. Wish all hotels could learn from this hotel, they were some of the best!!! Thank you for your hospitality and gracious hosting.

8

Rakesh

29 Aug 2023

·

Stayed 6 nights

Hotel is modern and well maintained. Overall good service. The main breakfast and buffet lunch are fantastic. The EESTE restaurant is good but wildly overpriced. Nice pool.

10

SHOL

24 Jan 2025

·

Stayed 3 nights

Excellent service! Nice and clean hotel. Breakfast was really luxuary, exemple omelette and pancakes, plus included coffee, bread, juice from buffet. The hotel had a very friendly and helpful staffs, Mr. Kulbir & Mr. Ram. Thanks guys!

4

Gautam

3 Jun 2023

·

Stayed 3 nights

Poor service at reception. Contract worker type mentality. Lack of smooth service. Buffet is a mixed bag, breakfast is fine, but dinner was not great, too many staff running around but no clarity in focus and repsonse. no toilteries in bathroom. Towels were dirty. This is not a Marriot Bonvoy experience.

10

Sam

19 Dec 2025

·

Stayed 2 nights

Best breakfast buffet.. Wide variety.. Indian. Asian, Continental.. Very friendly staff. Chandan is the best. He is very frindly and helpful. Rooms are clean. Front desk is very friendly..World class service

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$197
February	US$336
March	US$209
April	US$236
May	US$221
June	US$219
July	US$169
August	US$169
September	US$265
October	US$224
November	US$314
December	US$188

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $190
20 $374	21 $252	22 $312	23 $289	24 $287	25 $215	26 $191
27 $212	28 $239	29 $240	30 $215

Su	Mo	Tu	We	Th	Fr	Sa
				1 $191	2 $191	3 $191
4 $375	5 $412	6 $412	7 $916	8 $375	9 $228	10 $228
11 $387	12 $455	13 $435	14 $449	15 $437	16 $203	17 $203
18 $191	19 $191	20 $203	21 $203	22 $203	23 $228	24 $228
25 $375	26 $375	27 $375	28 $387	29 $375	30 $215	31 $215

The Westin Gurgaon, New Delhi

Prices for The Westin Gurgaon, New Delhi

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Pool View

Room, 1 King Bed, City View

Studio, 1 King Bed, Pool View

Room, 2 Queen Beds, City View

Club Suite, 1 Bedroom

Club Suite, 1 Bedroom, City View

Room, 1 King Bed, Pool View

Club Room, 1 King Bed, City View

Club Room, 2 Queen Beds, City View

Club Suite, 2 Bedrooms, City View

Guest reviews of The Westin Gurgaon, New Delhi

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Gurgaon, New Delhi

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