Name: Homewood Suites Austin Round Rock
Address: 2201 S Mays St, Round Rock, Three Points, Round Rock, Austin, Texas, United States of America, Round Rock, Williamson County, US
Price range: $78–$365 per night
Rating: 8.3

What guests think

Across recent stays at Homewood Suites by Hilton Austin/Round Rock, TX, guests often praise the friendly, accommodating staff, spacious suites with kitchens, and a convenient yet generally quiet location, with many also highlighting a tasty, varied complimentary breakfast.

Common drawbacks include recurring reports of little or no hot water, occasional Wi‑Fi outages, a small pool, and intermittent facility issues such as broken elevators, exterior doors, or construction affecting parking. Cleanliness is praised overall, but several reviews cite bugs, musty or chemical odors, dated bathrooms, and inconsistent housekeeping or missed service. Room comfort varies: many sleep well, yet some note very soft or hard mattresses, thin walls or hallway noise, and loud or cycling air conditioning. Before booking, consider asking about recent maintenance and hot water status.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Features include a small outdoor pool, a basketball court, and a fitness room; parking is generally easy. Guests also report intermittent Wi-Fi, occasional elevator or exterior-door problems, temporary construction or flooding impacts, and some concerns about dim parking-lot lighting.

Related guest reviews

8

Vee

Oct 29, 2025

·

Stayed 1 night

Clean room / bathroom - door was hard to open and extremely loud . Staff is always great and accommodating. Love the mgr Hoda and Shawn the host. Only downside to this stay was the parking lot was being reconstructed therefore we had to park at Qt and walk to the hotel on our last day . That was a bit inconvenient. Very busy area a bit loud this time . But the rooms are always comfy and super clean . Always a fav ans go to.

4

Scott

Nov 16, 2024

·

Stayed 3 nights

Went there for friends wedding. First room - no hot water. Moved next day to different room on fourth floor and elevator went out. Had to walk around building to use second elevator. Even then, the outside door to parking lot was out of order near that elevator, which meant walking around the building again. The rooms were average, bathrooms outdated and showers full of caulk.

8

Denia

Jul 5, 2025

·

Stayed 2 nights

Nice stay the pool was super small

4

Lance

Oct 17, 2023

·

Stayed 2 nights

The property is nice. The outdoor pool isn't heated and the basketball court only has one hoop. We had to wait hours after check in time to receive our room. I called 2 hours before check in time to let them know I was on my way. The ladies at the counter ignored my partner for 18 min, while they were doing nothing. They didn't acknowledge her. They kept giving us a BS reply about when the room would be ready 15 min was the magic number. We watched about 15 to 20 of those pass by. We had a few roaches in the room upon my initial inspection but I came prepared with the essential as I usually do so no complaints, besides there weren't any more room to move to. The hot breakfast was good and fresh. Overall the stay was good but the initial check in was not.

8

Jason

May 30, 2024

·

Stayed 1 night

WiFi was out during our stay

10

DEBORAH

Jul 13, 2025

·

Stayed 3 nights

Easy fast check in/out. Good selection of food for breakfast buffet. Nice pool and basketball court and fitness center. Near to shopping

8

Josefina

Mar 14, 2024

·

Stayed 1 night

The basketball court was broken ridiculous the only reason we booked this hotel. The man that does the breakfast and complimentary drinks is very polite. He was always working diligently. - very one was super nice here.

8

Rebecca

Jun 25, 2025

·

Stayed 2 nights

The beds are very comfortable! Breakfast also had a variety of foods. Staff was friendly and helpful. The pool is smaller than the picture leads on. We were given an accessible room and the bathroom could have used some updating. The water didn’t run completely to the drain so it left the area around the toilet very wet. Would still stay again.

10

Ashley

Feb 19, 2024

·

Stayed 1 night

Check-in was easy, our room was ready and very clean. Staff is kind and property is kept clean. I do wish the parking lots had better lighting as we did worry about our car being parked in a dimly lit section of the lot due to getting back to our room later.

8

Tina

May 9, 2025

·

Stayed 4 nights

Property has some recent flooding so lower level is needing some work , we requested to be moved due to mold on our bathroom ceiling . Breakfast is lacking choices .

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Cleanliness

Many describe rooms and common areas as clean. Several reviews also mention bugs or roaches, musty or chemical odors, dated bathrooms, towels or carpets needing attention, and housekeeping schedules that skip days or miss rooms.

Related guest reviews

6

Alejandro

Nov 4, 2024

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Stayed 2 nights

Check-in was very smooth but later on we found that the bathroom was not fully cleaned. The toilet was not flushing and the trash had not been thrown out. It was very disgusting, especially because there were feminine hygiene used products in the trash. The rest of the room was clean.

8

Paulo

Sep 23, 2024

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Stayed 4 nights

Our stay was great. The only issue we had, is that our room was only clean once out of the the four nights we stayed there.

6

Heather

Dec 1, 2023

·

Stayed 1 night

Though this is a clean-looking hotel, there were a few roaches and small bugs in our rooms, so we won’t be returning.

10

Julie

Dec 17, 2025

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Stayed 4 nights

My room not cleaned for two days. Not dirty but bed and trash could have been done. What was appalling to me was the housekeeper asking me to leave a tip!! What if anything is included anymore in a hotel? I will never be tipping a housekeeper because this is their job!!! This tipping issue is out of control in this country!!! As the employer it looks ridiculous to me that they are asking for money from guests. I own a medical practice and sugerí center business. Imagine how it would look if our staff asked for extra money from patients so some patients would get better care than others. I suggest you forbid this policy or pay your staff more money!!!!

10

Miguel

Jun 6, 2023

·

Stayed 2 nights

We've stayed twice in a two months and both we've had a roach problem in the bathroom drain. Other than that everything is good.

8

Yadermi

Jun 23, 2025

·

Stayed 3 nights

All good. Specially towels and rags smell bad , need wash very clean and fresh

6

Anne

Dec 2, 2024

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Stayed 3 nights

Overall the property was lovely and well kept (with the exception of some carpets that could use cleaning). The internet/television was very intermittent and often cut out. Additionally, there was little to no hot water in either the shower, sink, or kitchen sink. The refrigerator was not cold, although the freezer was.

2

Stephanie

Aug 21, 2023

·

Stayed 1 night

Last night before going to bed we saw lots of vugs and roaches in the kitchen. We noticed the front office and they advised they couldn't credit us because we already paid in full. We have photos and video of the bugs. We will never be visiting that hotel ever again. 😒

6

MARIA

Apr 28, 2025

·

Stayed 1 night

The a/c had mold or lots of dust on the vents. I couldnt tell which it was. And thr king bedroom suite room 228 had foul smell to it.i had spray room deodorant heavily in there

10

L

Jun 3, 2025

·

Stayed 3 nights

Property was well taken care of and clean all around.

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Rooms

Suites are spacious with kitchens and separate bedrooms, well suited to families and longer stays. Comfort and maintenance vary, with reports of very soft or hard mattresses, thin walls or hallway noise, loud cycling A/C, dated decor, and occasional Wi-Fi issues or appliance failures.

Related guest reviews

6

Richard

Jun 17, 2025

·

Stayed 3 nights

Close proximity to a QT was a plus. Staff very helpful and friendly. However, the mattresses were the absolute worst. Way too soft. Felt like sleeping on your brother-inlaws pull out bed.

2

Jesse

Aug 9, 2025

·

Stayed 4 nights

This hotel is horrible! We are leaving today, and trying to get a refund. We haven’t had hot water for 3 days, and they keep saying it’s fixed, but it never gets hotter than lukewarm. This property also needs a major update. There are broken and loose tiles in the bathroom, and the beds are so uncomfortable!!!!

6

Fernando

Aug 10, 2024

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Stayed 2 nights

Shower took a really long time to get warm and even longer for hot, we’re talking 10-15 minutes. Air conditioner shuts off every hour during middle of the night, long enough for you to wake up. No ceiling fan so once it stops you’ll notice. It comes back on but very difficult to sleep when this Happens around every hour it seemed.

10

Rachel

Sep 13, 2025

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Stayed 1 night

Check in was super easy, room was big, clean, AC cold, just wonderful!!! Im writing this as I lay in the comfy bed watching the big TV. Pool was clean and perfect. Hotel is almost fully booked but very quiet. Big bottles of toiletries are provided for use. I’ll definitely be back.

8

Jason

May 30, 2024

·

Stayed 1 night

WiFi was out during our stay

10

Johnny

Jul 20, 2025

·

Stayed 1 night

Great grounds and clean, comfy, cold room. We enjoyed our 1 bedroom suite stay.

6

Rebecca

Nov 3, 2024

·

Stayed 1 night

Paper thin walls you can hear any and all conversations in rooms next to you.

6

Stephen

Nov 5, 2024

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Stayed 1 night

Everything was absolutely pleasant until we laid down on the bed. It was the hardest bed that I have ever had to sleep on. When you moved, the springs literally made noises. This is my first negative review ever. The hotel was beautiful. The staff was nice. Everything was clean. But, I found the sofa more comfortable, even with my feet hanging off.

8

Mark

Sep 7, 2024

·

Stayed 2 nights

The room was clean and comfortable as usual. I couldn't get the Wi-Fi to connect and I like a hot shower and the water was not hot.

10

John

May 3, 2025

·

Stayed 2 nights

Rooms are huge

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with smooth check-in experiences. A smaller number report inconsistent responsiveness or tone, early housekeeping pressure before checkout, and inflexible policies.

Related guest reviews

10

Carol

Mar 24, 2025

·

Stayed 1 night

Teh customer service at this property was by far the best! I was never left on hold, my questions were all answered in a polite and caring manner. We could not have had a better stay!

4

Yvette

Apr 20, 2025

·

Stayed 2 nights

Customer service is terrible. The staff is definitely not there to accommodate the guest and are to the book on check in and check out.

10

Jamie

Sep 1, 2025

·

Stayed 3 nights

The staff was absolutely amazing. So warm and welcoming and kind! 10/10 would return here!

2

Josiah

Apr 16, 2025

·

Stayed 1 night

I’m a Hilton member and we couldn’t get a late check out room service went knocking at our door from 9:15 am to 10:45 am to keep reminding us that checkout was at 11 in one occasion they opened the door while getting dressed overall a bad experience

10

Julie

Jul 29, 2025

·

Stayed 1 night

Staff do helpful and consolidated 2 reservations so I did not have to move rooms. I arrived late and was nervous to park in back and front desk manager came and checked on me. Really appreciated that. Good value for a hotel stay at a reasonable price!

10

Jennifer

Oct 28, 2025

·

Stayed 3 nights

The staff was wonderful and very helpful.

10

Julie

Apr 8, 2025

·

Stayed 2 nights

Great staff, really clean suites and the breakfast was excellent. Lobby was a good place to hang out when waiting for ride share.

10

Michael

Mar 15, 2023

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Stayed 4 nights

The property was perfect and located close to and outside of Austin. It was everything it was supposed to be. The front desk manager Hoda was extremely caring and attentive to us.

10

Carol

Apr 15, 2025

·

Stayed 5 nights

Excellent service. Room was spacious and clean. Very good breakfast every morning.

2

Dr. Lacye

Nov 15, 2024

·

Stayed 1 night

We were in 315, and they people in room 313 were playing creepy lullaby music very loudly till we just checked out at 1am. We knocked in the door and no one answered the door. The lady at the front desk did not offer any assistance with the issue.

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Location

Convenient to highways, gas stations, shopping, and restaurants, and often noted as quiet and safe despite nearby I-35. The area is car-oriented and not very walkable.

Related guest reviews

10

Kuros

Jun 14, 2025

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Stayed 9 nights

Convenient location. Easy parking and clean room.

10

Richard

Apr 8, 2024

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Stayed 2 nights

Easy to get around town from here.

10

Caroline

May 18, 2025

·

Stayed 2 nights

Nice hotel. Convenient location

10

James

Aug 25, 2025

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Stayed 3 nights

Great location for shopping and restaurants.

10

Albert

Aug 17, 2024

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Stayed 1 night

Great hotel and perfect location for our trip with easy access to 35, 45 and 1. Off the beaten path and quiet.

10

Stephen

Sep 9, 2025

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Stayed 2 nights

Front desk and dining area staff were super friendly. Property is conveniently located by a gas station and the highway but surprisingly quiet.

10

Robin Elaine

May 26, 2025

·

Stayed 6 nights

What I did not like was that it was not walking friendly but that is common to the area. There are many roads and freeways.

8

Shanice

Mar 8, 2024

·

Stayed 1 night

My family and I enjoyed our stay, the place was clean, the breakfast was good, it’s close to a lot of shopping area and the highway. The only issue was the walls are very thin, we could hear the people in the other rooms. But i would stay here again

10

Alexis

Aug 25, 2025

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Stayed 2 nights

Great hotel to stay at if visiting Kalahari. Not far and a lot of things around area as well. Very clean and friendly

8

Sandra

Jun 26, 2024

·

Stayed 3 nights

The hotel was right off the freeway, convenient. We didn’t find many options for family meals.

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Dining

Breakfast is widely liked for quality and variety, with mentions of waffles and a taco bar. Some guests found options limited or the service window early, and a few rated it average.

Related guest reviews

8

Jeremy

Feb 10, 2023

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Stayed 1 night

Conveniently located, updated, and very clean. My only complaint is that the breakfast is only until 9am. I figured 10, so we went down at 9:10 and it was all put away.

10

Verna

Oct 5, 2025

·

Stayed 3 nights

Good Internet - room & facility was clean. Breakfast buffet was top tier! Hosts were super accommodating . Only complaint was our fridge stopped cooling .

6

Blessing

Feb 6, 2024

·

Stayed 2 nights

We enjoyed our stay at this Homewood! It is an older building and was clean, safe, and comfortable enough for our 2 night stay. It is an older building and not everything looked cleaned/dusted, so that was one of the only turn offs. The staff was pleseant and helpful, which we are always grateful for. The breakfast was subpar, I only ate the biscuits and drank the OJ. There are tons of resturants and stores nearby.

10

Bridgette

Aug 23, 2025

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Stayed 2 nights

The Latina receptionist here I think here name was Rachel was very nice and friendly. The hotel rooms were really clean and the breakfast was good. I like the Texas waffle maker.

10

Kenneth

Jun 26, 2025

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Stayed 1 night

An unusually tasty breakfast was included. Really good. Also the bed and pillows were extremely comfortable. The room was very large.

10

Heidi

Oct 27, 2025

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Stayed 2 nights

Everyone was friendly & helpful! The beds were comfortable--we slept great! Breakfast was excellent--lots of variety.

10

Abdelghani

Jun 16, 2025

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Stayed 2 nights

Great hotel with a nice pool and free buffet breakfast. Quiet and safe! Can’t ask for more…

10

LORREE

Feb 27, 2025

·

Stayed 1 night

Evening snack was good as was breakfast.

10

Annamarie

Feb 4, 2023

·

Stayed 1 night

Breakfast was robust. I didn't expect that.

8

Tina

May 9, 2025

·

Stayed 4 nights

Property has some recent flooding so lower level is needing some work , we requested to be moved due to mold on our bathroom ceiling . Breakfast is lacking choices .

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Month	Average price
January	$140
February	$161
March	$154
April	$259
May	$291
June	$182
July	$174
August	$127
September	$124
October	$416
November	$252
December	$139

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $237	18 $169	19 $137
20 $115	21 $154	22 $154	23 $365	24 $154	25 $146	26 $115
27 $150	28 $315	29 $316	30 $154

Su	Mo	Tu	We	Th	Fr	Sa
				1 $154	2 $120	3 $143
4 $93	5 $108	6 $119	7 $154	8 $107	9 $154	10 $154
11 $110	12 $106	13 $111	14 $132	15 $108	16 $132	17 $142
18 $78	19 $121	20 $83	21 $121	22 $308	23	24
25 $142	26 $125	27 $132	28 $145	29 $124	30 $159	31 $122

Homewood Suites Austin Round Rock

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