Name: Heeton Concept Hotel - City Centre Liverpool
Address: James Street, Liverpool, Merseyside (comté), GB
Price range: 33 $US–600 $US per night
Rating: 8.13

Ce qu'en disent des voyageurs

D'après les avis concernant l'hôtel Heeton Concept Hotel - City Centre Liverpool, les clients apprécient son emplacement central et son personnel accueillant, tandis que les commentaires sur les chambres et les équipements sont mitigés, faisant état d'un certain confort, mais de problèmes récurrents tels que la climatisation en panne, des ascenseurs lents et un service de restauration sur place limité.

Plusieurs critiques soulignent la taille généreuse des chambres, tandis que d'autres mentionnent des problèmes de télévision et des problèmes d'entretien occasionnels, ainsi que des nuisances sonores provenant des couloirs à proximité. La propreté est souvent saluée, mais certains clients signalent la présence de moisissures dans les salles de bains, des moquettes tachées, des odeurs de fumée persistantes et un service de ménage irrégulier. Idéal pour les séjours axés sur le rapport qualité-prix, à condition d'accepter des équipements limités et quelques imperfections d'entretien occasionnelles.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les équipements semblent limités : la climatisation est fréquemment signalée comme étant en panne, les fenêtres ne s'ouvrent pas et un des ascenseurs est souvent hors service, entraînant de longues attentes. Le parking est situé à proximité dans un Q Park, et certains clients ont noté des alarmes incendie perturbatrices avec une mauvaise communication.

Avis de voyageur à ce sujet

2

Juli

26 juin 2024

·

A séjourné 1 nuit

It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises... The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not). (That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)

4

Abdel

14 août 2023

·

A séjourné 1 nuit

No A/c working in the room. Only one lift functional when we were staying. Corridor carpet condition dirty.

8

Niamh

7 juil. 2023

·

A séjourné 3 nuits

Elevator was not working at the other one seemed on it last legs and because the whole hotel was being serviced by one it took a long time each time to get one.

6

Elisabeth

4 nov. 2025

·

A séjourné 1 nuit

A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!

6

Kashif

22 juin 2023

·

A séjourné 3 nuits

My room was at the 5 th floor. One lift was not working through out my three day stay there . One that was working was too slow and busy and information screen was not working which meant that after pressing the button to call the lift you will get no indication if it was coming or not . I waited on average 5-10 min each time I had to go up or down .

6

Leigh

29 mars 2024

·

A séjourné 1 nuit

Parking was far away and was not aware that in order to get a parking discount you have to book the parking in advance.

8

CAROLINA

17 mai 2024

·

A séjourné 4 nuits

Overall good. Unfortunately it wasn't possible to order food the QR code provided and on the second night someone screamed from 10.30 p.m. to 3 a.m...apart from that the room was good even if a bit claustrophobic. The window was sealed and the room was very hot. Thank goodness there were 2 fans. A/C wasn't available.

6

Lisa

3 août 2023

·

A séjourné 1 nuit

The room was very clean. Unfortunately the lift smelled of weed very strongly. The TV picture was pink and the a/c didn't work meaning a rather uncomfortable night. The alley to the side of the hotel where it exits onto had people drinking and smoking weed so not pleasant

2

Neville

23 juin 2024

·

A séjourné 2 nuits

The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.

4

Oliver

10 juin 2024

·

A séjourné 1 nuit

Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

De nombreux clients décrivent des chambres propres ou impeccables, mais plusieurs signalent des problèmes tels que des moisissures dans les salles de bains, des moquettes tachées, des odeurs de fumée désagréables et un service de ménage irrégulier. La propreté générale est donc mitigée.

Avis de voyageur à ce sujet

6

samuel

1 avr. 2023

·

A séjourné 3 nuits

No one came into the room for three days to clean. The hotel is a hotel for welfare recipients I don’t have an issue with that, but they need a case worker staying as well to help these vulnerable people. I paid a lot for no service and one towel.

10

Sammy

18 sept. 2023

·

A séjourné 1 nuit

Hotel was lovely very clean and comfortable Nice friendly staff. Close to all pubs and restaurants but no noise heard from outside. Will definitely stay here again highly recommended.

6

Sierra

10 sept. 2024

·

A séjourné 2 nuits

There was water damage on the ceiling, the tv was somewhat broken, and the strip on the bottom of the bathroom door was hanging half off. Staff was friendly and helpful. Elevator felt very unsafe and was questionable. Property often smelled like cigarette or marijuana smoke.

8

Ashley

9 févr. 2024

·

Very good location. The hotel and rooms were spotless. Rooms were ok, good size.

8

Michal

22 sept. 2024

·

A séjourné 3 nuits

We spent there 3 nights. The hotel has an excellent position i.e., only a couple of meters from the Pier Head and the Docks. The room was spacious with a clean bathroom. The only complaint we had was with not very clean towels we had been given which they immediately changed after our notification.

8

Pauline

4 juil. 2025

·

A séjourné 1 nuit

Welcomed with a smile. We left our bags with them until check in. The room was clean and the bed was comfortable. Its in a great location for The Albett Docks and Liverpool 1. We didn’t eat there as we were meeting friends but otherwise we would have done as we heatd other guests saying the foid was good.

4

Oliver

10 juin 2024

·

A séjourné 1 nuit

Booked the last room available which was a mobility room. The room itself was nice, but the bathroom had mould & fixtures were falling off the walls. The soap dispenser did also not work which wasn’t ideal. The hotel also had no A/C when staying which meant we had to use a fan, but even that didn’t help with the heat. I do feel like the hotel should have warned us prior to booking!

10

Tracy

31 oct. 2025

·

A séjourné 1 nuit

We stayed last night for the river if lights. The room was clean and comfortble. The ability to change the room temperature is great. Our room was only set up for 2 people. However there was 4 of us. They were quick to.provide extra towels, cups, coffe and milk.

4

Ashley

20 juin 2024

·

A séjourné 2 nuits

No air con, tv would not turn off, toilet seat broken, mould in shower, stained carpets, full time residents, dilapidated lift, funky smell. Comfy bed and friendly staff.

2

Elliot

14 juin 2024

·

A séjourné 2 nuits

Low quality in every way. Bugs in bed. Toilet didn’t flush well. Shower open and uncomfortable. 1/10.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont souvent spacieuses avec des lits confortables, mais plusieurs signalent une qualité inégale : climatisation fréquemment hors service avec fenêtres scellées, nuisances sonores occasionnelles à proximité des ascenseurs, décoration démodée ou défauts mineurs tels que des problèmes de télévision, et des équipements supplémentaires comme les réfrigérateurs rarement fournis. La fiabilité du Wi-Fi et la répartition des chambres accessibles ont également suscité des plaintes.

Avis de voyageur à ce sujet

8

valentine

7 mai 2025

·

A séjourné 2 nuits

Rooms were clean and properly prepared for my stay. A bedside light switch seemed to have had a missing knob but was a minor issue. More impactful to my comfort was that I didn't get a fridge in my room, but I did not really need it. Overall was a good experience.

2

Juli

26 juin 2024

·

A séjourné 1 nuit

It was a hot day/night, and when we checked into this hotel we were told the A/C was broken and 2 big floor fans were placed in the room, which made it very awkward for 3 people to move around the room. Our room was on the 5th floor which is one of their higher floors, and heat rises... The windows do not open and our room was a sweatbox all night... blowing hot air around. By the look of the HVAC construction work that was going on, they knew days in advance that their system was being replaced /repaired and failed to tell us beforehand (so we could cancel and make other arrangements... or at least make our own decision to stay or not). (That said... IF the A/C had been working, it was a relatively modern, good, clean place conveniently located.)

10

Paul

31 oct. 2023

·

A séjourné 3 nuits

Welcoming staff and clean room. Only issue was the room was beside the lifts so slightly noisy

8

Andrew

15 mai 2025

·

A séjourné 1 nuit

In a central location yet very quiet with a large room. The decor is a little tired but overall not a bad place to stay.

10

Jonathan

16 mai 2025

·

A séjourné 1 nuit

Great location for hotel. Good sized, well appointed rooms. Lots of eating options close by.

6

Jonathan

12 mars 2025

·

A séjourné 1 nuit

A convenient location, but no fridge in the room for drinks, no bath, the pillows were hard, and the room quite cold at night. It was however clean, and had the other essentials. But really quite expensive for what is was.

6

Graham

18 juin 2024

·

A séjourné 2 nuits

Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large. Wet room was ok but of course a lower wash hand basin with no plug was the downside. My room 501 was adjacent to the lift and I could hear that going up and down all night. Air conditioning did not work and windows could not be opened. Room cleaning was every three days or at end of occupation do my room didn’t get cleaned. Kettle was too large to go under the bathroom tap so had to fill my mug up and fill It that way. However the room charges were very reasonable and staff were very nice. Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat, Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel

6

Aidan

3 déc. 2022

·

A séjourné 2 nuits

Hotel was good for what you pay, parking is a mission though and the wifi was really unstable, plus they dont serve breakfast.

8

Mike

17 juil. 2023

·

A séjourné 2 nuits

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

8

Kamila

6 août 2025

·

A séjourné 1 nuit

Great location, only a few minutes walk from Liverpool One. Spacious room with big bed. Acces for prams and wheelchairs could be better marked as I wasn't sure what to do when I only seen stairs initially and had to look for potential other entrance. Room was rather clean although it could be better. Overall decent for the price.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est fréquemment décrit comme aimable et serviable, offrant une assistance rapide et de petites attentions pour les occasions spéciales. Cependant, certains clients signalent une mauvaise communication en cas d'incident, ainsi qu'un professionnalisme ou une réactivité irréguliers.

Avis de voyageur à ce sujet

10

Ian

2 juil. 2023

·

A séjourné 1 nuit

Very nice clean tidy place and the staff were really helpful and friendly

10

Dean

12 nov. 2025

·

A séjourné 1 nuit

Staff very friendly, great location and quiet room

2

Michelle

27 sept. 2023

·

A séjourné 2 nuits

Received wrong room twice. Air conditioning poor. No lobby. Day staff mediocre. Key stopped working and when asked for a new key they didn’t even ask for ID to ensure the room was mine. Many homeless outside and around property. Not a great stay at all

10

Annette

30 sept. 2024

·

A séjourné 1 nuit

Fantastic friendly check in. Very helpful with left luggage.

10

Steven

16 juin 2025

·

A séjourné 4 nuits

Great staff. Clean comfortable room. Great location

6

Elisabeth

4 nov. 2025

·

A séjourné 1 nuit

A firealarm that was running for 30 minutes during nighttime is unconvinient of course. Safety is the most important matter, but the firemen said all was under control. No appologies, information or discount at check out. Staff seems indifferent!

2

Paul

30 oct. 2023

·

A séjourné 1 nuit

Hotel location and facilities are great but our room had broken Air Conditioning (room temp was 28 Celsius) and the phone to contact reception to report was broken. Maintenance could not fix either issue and reception could not find us another room after I resorted to going down a few times from the 4th floor. I asked if they would refund if we cancelled and looked elsewhere, but the answer was 'probably' depending if she could speak to her boss so we weren't happy to chance it just in case. We were offered fans but these were just very noisy and simply pushed the hot air around. I suppose at least it drowned out the noise from other guests on our floor blowing a whistle at 1.30 am. It's rare to spend a night with so little sleep because of the heat at this time of year, but with no Air Con the room was like a mini oven. Both facilities and Customer Service were not acceptable even for a budget hotel. Such a pity because we had good stays here previously. With so much competition locally, you would expect them to want our custom more than they did.

10

Lisa

27 oct. 2024

·

A séjourné 1 nuit

Great stay, staff made an effort to put ballons on door and put card through the door for my partners birthday

4

Jason

3 nov. 2025

·

A séjourné 1 nuit

Staff were very helpful. However, fire alarm intermittently initiated during the night with little communication on the problem other than 'back to your room'. Issues with bathroom and bed also.

10

SHOKO

17 mars 2025

·

A séjourné 1 nuit

Helpful staff and comfortable room

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Emplacement central près d'Albert Dock, de Pier Head, de Liverpool ONE et de la gare de James Street, ce qui facilite les achats, les visites et les déplacements. Certains mentionnent également l'allée voisine fréquentée par des groupes de sans-abri et le parking se trouve à quelques minutes à pied à Liverpool ONE.

Avis de voyageur à ce sujet

8

David

8 nov. 2023

·

A séjourné 2 nuits

Overall a good hotel in an ideal location. The room was clean and the bed was nice and comfy. One of the lifts was out of order, otherwise no issues. We would definitely recommend this hotel.

10

Nigel

11 déc. 2023

·

A séjourné 1 nuit

I would recommend this hotel. The room was very clean, especially the bathroom. It's very convenient too. It's very close to the town centre and pier area. We used Q Parking in Liverpool One was 5 minutes walk away from the hotel. Hotel very pleasant. It next door to James Street railway station if you dont want to use your car.

8

Stephen

25 sept. 2023

·

A séjourné 1 nuit

Stay was excellent but let down by a male receptionist who was constantly, not sure how to put it nicely so will just describe it as it is, grebbing behind the counter. While i appreciate people get colds and have to do this, a private place would be better. The area immediately outside the hotel (snicket to the right) seemed to be used by groups of homeless as a meeting area. Felt a bit unsafe

10

Miss K

4 juil. 2023

·

A séjourné 1 nuit

Booked the hotel due to its vicinity to Pier Head as we were going to a concert, 5 minute walk back which was great, only 5 minutes from Liverpool One car park too. Variety of eateries nearby which was good for us. Room was spotless with shampoo, conditioner, shower gel etc provided if you needed it, hot drinks facilities, iron and hairdryer too which was useful. Overall a really good value room and would definitely stay here again

10

Jonathan

16 mai 2025

·

A séjourné 1 nuit

Great location for hotel. Good sized, well appointed rooms. Lots of eating options close by.

10

Richard

24 déc. 2023

·

A séjourné 1 nuit

Not the first or last time i’ll be staying here.. ideal location

8

Emma

22 avr. 2025

·

A séjourné 1 nuit

Great location for both Liverpool city centre and Albert Docks. Staff were friendly and room was comfortable and clean.

10

MARIA SELENE

15 mars 2024

·

A séjourné 1 nuit

Very convenient, really close to Ducks. Around the corner from The Cavern Club and The Beatles Museum. You may find lifts to the upper floors. It's the nice and cozy. The mattresses were very comfortable and the temperature inside was perfect. The staff was very helpful at the time of keeping our luggage after check out for us to visit the city. I really appreciate that. Some details as no towel for hands and not good coffee in the room were the only things I didn’t like. The rest, was really fine. I definitely book again when I were in Liverpool.

8

Mike

17 juil. 2023

·

A séjourné 2 nuits

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

8

Kamila

6 août 2025

·

A séjourné 1 nuit

Great location, only a few minutes walk from Liverpool One. Spacious room with big bed. Acces for prams and wheelchairs could be better marked as I wasn't sure what to do when I only seen stairs initially and had to look for potential other entrance. Room was rather clean although it could be better. Overall decent for the price.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Il n'y a souvent pas d'option de petit-déjeuner et les services de restaurant ou de bar sur place sont limités ou fermés ; certains mentionnent uniquement des plats à emporter le soir ou des commandes par QR code infructueuses. Nombreux sont ceux qui choisissent les restaurants à proximité, notamment un Wetherspoons de l'autre côté de la rue.

Avis de voyageur à ce sujet

6

Stephen

18 sept. 2023

·

A séjourné 1 nuit

Although there were USB ports in the room, there was an issue with the power as they did not charge either of our phones. We also had not lights in the morning, someone had to come to the floor and reset a switch. No breakfast option available. Otherwise, clean and well located however I’d have expected a better experience given the price.

8

Paul

2 oct. 2023

·

A séjourné 2 nuits

A great location for Shipping & site seeing, handy with local transport facilities Only negative was 'No Breakfast... which i would normally look forward to

10

Linda

1 déc. 2023

·

A séjourné 2 nuits

Spent 2 nights at the Hotel, couldn't fault it. Staff excellent and very helpful . Room a good size and very clean. Our only quibble they don't do breakfast but on the plus side there is a Weatherspoons just over the road.

8

Robyn

14 oct. 2025

·

A séjourné 1 nuit

Room was clean but basic. No breakfast option. Beds clean and comfortable

8

Pauline

4 juil. 2025

·

A séjourné 1 nuit

Welcomed with a smile. We left our bags with them until check in. The room was clean and the bed was comfortable. Its in a great location for The Albett Docks and Liverpool 1. We didn’t eat there as we were meeting friends but otherwise we would have done as we heatd other guests saying the foid was good.

6

Graham

18 juin 2024

·

A séjourné 2 nuits

Stayed here for two nights and was given an assessable room with a wet room. I hadn’t ordered one or need one and did tell the staff but they said it was available so I had it allocated. Room was fine and large. Wet room was ok but of course a lower wash hand basin with no plug was the downside. My room 501 was adjacent to the lift and I could hear that going up and down all night. Air conditioning did not work and windows could not be opened. Room cleaning was every three days or at end of occupation do my room didn’t get cleaned. Kettle was too large to go under the bathroom tap so had to fill my mug up and fill It that way. However the room charges were very reasonable and staff were very nice. Shame restaurant seems to be open in the evening only and only order to be taken away. Shame there was no breakfast option though loads of local places to eat, Great location s few minutes walk to the Albert docks and 15 from Lime Street. James Street Station is literally next door to the hotel

6

Aidan

3 déc. 2022

·

A séjourné 2 nuits

Hotel was good for what you pay, parking is a mission though and the wifi was really unstable, plus they dont serve breakfast.

2

Neville

23 juin 2024

·

A séjourné 2 nuits

The rooms were so hot no one could sleep and this was the same for all staying as the air conditioning is broken and they do not intend to fix it. They offer a fan but it is the least effective fan in the world. It clams to have bar but that closed and does not offer breakfast. Their was dirt everywhere.

8

Christine

2 janv. 2023

·

A séjourné 2 nuits

I thought that it was very clean, light and airy, hotel reception very helpful, the only thing i didnt think was the best was access to food, they didnt have much on offer and bein December, wintry and cold i thought they should have had a better menu Even though there are plenty eateries around the hotel we didnt feel we wanted to go out every time in the rain

8

Mike

17 juil. 2023

·

A séjourné 2 nuits

Good location, easy to get to. Big room and a comfy bed. Although it states parking availble, you should note that parking is in Q-Parks, Liverpool One, about a 10 min walk away. Rate is discounted and you need to book online. TV did not work, was a green colour one night, pink the next, then no signal at all the next day. No hand towels provide and no maid services as we were only there for 2 nights. No restaraunt or bar available during our stay. Overall, ok, 3 out of 5.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	59 $US
février	64 $US
mars	89 $US
avril	107 $US
mai	92 $US
juin	84 $US
juillet	93 $US
août	78 $US
septembre	102 $US
octobre	99 $US
novembre	107 $US
décembre	79 $US

di	lu	ma	me	je	ve	sa
1 $75	2 $48	3 $71	4 $73	5 $45	6 $98	7 $122
8 $33	9 $41	10 $41	11 $64	12 $42	13 $92	14 $142
15 $39	16 $42	17 $41	18 $49	19 $49	20 $600	21 $551
22 $105	23 $44	24 $78	25 $78	26 $52	27 $117	28 $164
29 $42	30 $44

Heeton Concept Hotel - City Centre Liverpool

Prix pour Heeton Concept Hotel - City Centre Liverpool

Prix moyens mensuels

À propos de cet établissement

Emplacement

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Dépôt de garantie

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Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19 $55	20 $148	21 $42	22 $41	23 $108	24 $534
25 $89	26 $46	27 $49	28 $185	29 $87	30 $81	31 $413