Name: Holiday Inn Austin North by IHG
Address: 2370 Chisholm Trail Road, North Round Rock, Round Rock, Texas, United States of America, Round Rock, Williamson County, US
Price range: $74–$270 per night
Rating: 8.27

What guests think

At Holiday Inn Austin North by IHG, feedback is mixed overall due to dated rooms, ongoing renovations, inconsistent cleanliness, maintenance problems like hot-water or A/C issues, and uneven service experiences, though some stays were comfortable and quiet.

Recurring problems include pest sightings, unpleasant odors, stained or sticky carpets, noisy or aging A/C, and occasional lack of hot water. Amenities are inconsistent: pool and hot tub closures or poor condition, a bar sometimes closed, and breakfast quality and availability vary, though the gym gets a few compliments. Many appreciate the convenient access to Round Rock venues and walkable dining. Best suited to travelers prioritizing proximity over property polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are inconsistent: several reviews note the indoor pool or hot tub being closed or in poor condition, and the bar closed on some nights. A few guests liked the gym, and construction occasionally affected parking access.

Related guest reviews

10

Lori

Aug 1, 2023

·

Stayed 1 night

Pool was not clean for guests to swim

6

Nupoor

Mar 14, 2025

·

Stayed 2 nights

The checkin person in the evening did not even smile to welcome guests, same grumpy was the breakfast person. The only happy person was the bar tender. She was very nice and happy to be there. The room was ok but there was no coffee machine. Definitely below the usual Holiday Inn standard. Bar tender should be given a raise for being a warm and welcoming person.

10

Christopher

Feb 17, 2024

·

Stayed 2 nights

Room n hot tub inside the room. Will be coming back for my anniversary.

6

Lisa

Jan 25, 2023

·

Stayed 2 nights

Breakfast was fine. No one cleaned our room after the firar night. No room service and no restaurant. The pool was horrible.

8

Adam

Dec 16, 2024

·

Stayed 1 night

The renovation there was stuff everywhere outside on the parking lot to where we couldn't park our car on handicap.

6

Victoria

Nov 18, 2024

·

Stayed 1 night

I booked because of the indoor pool but when I arrived I was informed it was closed for construction but it would have been nice if it was said somewhere before booking. The staff was amazing except for the guy in charge of breakfast he was really rude and rushing us to hurry up 10 mins before breakfast was over. Other than that it was a great stay and front desk staff was amazing.

2

Christi

Feb 7, 2024

·

Stayed 2 nights

I am 54. Therefore, I have stayed at many hotels in my life. This was one of the worst experiences I have ever encountered! The staff was the absolute worst. The most unfriendly, uncaring and incompetent staff ever! Also, there website says they have room service…they don’t. They have a bar onsite which they do. However, the bar was closed all 3 nights I stayed there. Bar tender was sick (no back up bar tender for all 3 nights?), really!!! I would not have stayed all 3 nights if I wasn’t worn out from helping my daughter pack up her apt. and was too tired to pack up my luggage and find another hotel, etc. They also don’t answer there front desk. So after a very long and exhausting day/night. With no one answering front desk, I had to go down stairs to get assistance. No apologies from any one at anytime! I’m so glad to be home.

8

Amanda

Jan 3, 2023

·

Stayed 1 night

We booked this trip as a quick family get away. I was drawn to it because it showed it had a hot tub. Our check in was great. The lady was friendly. However, when we got to our room, there was soda on the wall by the trash can and we had no remote for the tv. After eating dinner, we changed to go to the pool/hot tub. I was greatly disappointed to realize the hot tub had been filled in many years ago. Since this was the main reason for booking the hotel, I was pretty upset. The beds were comfortable though.

4

Jerad

May 20, 2024

·

Stayed 2 nights

Pool area was very dirty, breakfast (paid) was very limited. I’ve had better at a cheap motel. We will not be returning.

10

Shannon

Jun 1, 2023

·

Stayed 2 nights

All staff was kind and friendly, bed/pillows were very comfortable. Breakfast was good. Gym actually had weights. Shower stayed hot. Hotel is quiet and tucked behind multiple (walkable) restaurants so no road noise. Had to work from the hotel, and the free WiFi in room was solid and reliable. Great hotel and would stay again.

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Cleanliness

Cleanliness is inconsistent: multiple reports of cockroaches, odors, stained carpets or linens, and missed housekeeping contrast with several mentions of very clean rooms and public areas.

Related guest reviews

10

Adam

Mar 9, 2025

·

Stayed 1 night

Clean place, no complaints

10

Alfredo

Aug 20, 2025

·

Stayed 7 nights

Awesome property very well kept and clean

4

Cheree

Oct 29, 2023

·

Stayed 1 night

The guy at the front desk was friendly, and check in was great. HOWEVER, our room (#205) smelled like a mildewy basement! We sprayed the room with Lysol and other fragrance spray, and the smell would not go away. The bed slept okay. But, we did not sleep well because the smell kept us awake. For some odd reason the refrigerator was off, and the ice maker did not work. The grounds were unkept; unmoved weeds, and dead trees, and bushes. I would not recommend this place. And I definitely will NOT be staying here again.

4

alice

May 31, 2023

·

Stayed 2 nights

This is the first Holiday Inn I’ve stayed that i was dissatisfied. Carpet is filthy and needs change. Bathroom has small cockroaches crawling. We stayed for 2 nights and room was not cleaned, towels not changed.

2

sarah

Oct 24, 2024

·

Stayed 1 night

This hotel is currently under construction! I was put in a room on the second floor and when I went to wash my hands in the sink, a 1"+ long cockroach scurried across the wall. I asked to be moved to another room and when I got to that room and set my suitcase down, a black bug of some unknown variety crawled across the coverlet. I ended up just leaving and going to another hotel and getting a refund.

2

Theresa

Jan 2, 2024

·

Stayed 1 night

This was one of the worst hotels we’ve ever stayed in. We requested another room, because the AC didn’t work, or lights in the bathroom. Requested another room, which was a “step-down” from the first. The TV didn’t work, but worst of all, I saw cockroaches in the bathroom and under the knightstand. It also smelled like cigar smoke. We slept in our car that night at the gas station. The hotel also had no more rooms to offer us for a 3rd attempt even. Worst stay I’ve ever had! They shouldn’t have been accepting guests w/ that type of hospitality, it’s unethical!

10

Maria

Dec 15, 2024

·

Stayed 2 nights

They where very friendly and everything was clean.

4

Anita

Jun 10, 2023

·

Stayed 1 night

Hotel is very outdated and worn. Room 317 had stained carpet, a very visible stain on the comforter, bathroom fan made a constant banging noise, one pillow case had a blood stain…👎👎 Would not book a room at this location again.

10

Shirley

Jul 4, 2025

·

Stayed 1 night

very clean

4

Oleksii

Dec 24, 2024

·

Stayed 3 nights

Cockroaches in the room - terrible

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Rooms

Rooms vary: some are comfortable and quiet with reliable Wi-Fi, but many guests report dated furnishings, worn mattresses, noisy or aging A/C, TV issues, and limited light control because curtains do not fully close.

Related guest reviews

4

Donette

Oct 22, 2024

·

Stayed 2 nights

This property is quite old. Don’t be fooled by pictures on the internet. The rooms are old with old furniture, the room had a stale smell like chemicals covering up a smoke smell, and smelly linens. I would not recommend staying unless a complete reno was done to ALL rooms, not just the lobby. I will not stay there again.

6

Bryan

Jun 8, 2024

·

Stayed 2 nights

Rooms need updated. Lobby was being updated. Worst TV ever in a hotel. It kept going off the WiFi/Spectrum and had very few channels.

6

Sheri

Dec 20, 2023

·

Stayed 3 nights

Mattress was worn and needs replaced. There was a hole that I sank in. I did not sleep well at all.

4

Christopher

Jul 23, 2025

·

Stayed 1 night

Check in took about 20 minutes due to a line and only one staff memeber, room was okay, pillowcases had an odd smell, bed was extremely hard, and the prices for food was a little high

2

Theresa

Jan 2, 2024

·

Stayed 1 night

This was one of the worst hotels we’ve ever stayed in. We requested another room, because the AC didn’t work, or lights in the bathroom. Requested another room, which was a “step-down” from the first. The TV didn’t work, but worst of all, I saw cockroaches in the bathroom and under the knightstand. It also smelled like cigar smoke. We slept in our car that night at the gas station. The hotel also had no more rooms to offer us for a 3rd attempt even. Worst stay I’ve ever had! They shouldn’t have been accepting guests w/ that type of hospitality, it’s unethical!

6

Bridgette

Sep 18, 2024

·

Stayed 1 night

Average hotel. Rooms okay, but the one thing I did not like it that the curtains do not close. There is only a thin sheer curtain that covers the window and there was a LED street lamp shining into the room all night. Air conditioner system in room was also very nosiy. Great staff though!

8

Sagar

Jul 28, 2025

·

Stayed 1 night

Quiet and comfortable

4

Netanel

Jul 29, 2024

·

Stayed 1 night

The outside its looks nice the lobby is well but the room very old and not updated definitely need renovation I will never go back

10

Lauren

Mar 24, 2025

·

Stayed 1 night

Room was fresh and spacious. Very comfy beds and quiet. Would stay again when in the area.

10

Shannon

Jun 1, 2023

·

Stayed 2 nights

All staff was kind and friendly, bed/pillows were very comfortable. Breakfast was good. Gym actually had weights. Shower stayed hot. Hotel is quiet and tucked behind multiple (walkable) restaurants so no road noise. Had to work from the hotel, and the free WiFi in room was solid and reliable. Great hotel and would stay again.

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Service

Service is mixed: many describe staff as friendly and helpful, while others experienced slow check-in, unresponsive or rude interactions, lost or incorrect reservations, and keys assigned to occupied rooms.

Related guest reviews

10

Darren

May 28, 2025

·

Stayed 3 nights

The staff were amazing!

10

Osasere

Jul 16, 2025

·

Stayed 6 nights

I enjoyed my stay at this hotel. From the front desk to the room service providers -amazing services! Thank you for making my stay here feel like home!

6

Sheri

Mar 30, 2025

·

Stayed 1 night

Evening staff was rude and had an oh well attitude. They are not welcoming at all. Also they do not take cash at their store or anywhere in the hotel. No breakfast which was odd for a holiday Inn I thought not even coffee. On the flip side hotel itself was really clean and up to date. Lots of restaurants close by and close to everything. Hotel room had good water pressure in the shower with lots of hot water. Sheets were soft but could feel springs in mattress. This hotel is perfect for a night or two and the convenient location.

2

Bobby

Oct 21, 2024

·

Stayed 1 night

Hotel took my money and lost my reservation

4

Christopher

Jul 23, 2025

·

Stayed 1 night

Check in took about 20 minutes due to a line and only one staff memeber, room was okay, pillowcases had an odd smell, bed was extremely hard, and the prices for food was a little high

10

Roberto

Dec 1, 2025

·

Stayed 1 night

Staff and amenities were excellent!!

2

Christi

Feb 7, 2024

·

Stayed 2 nights

I am 54. Therefore, I have stayed at many hotels in my life. This was one of the worst experiences I have ever encountered! The staff was the absolute worst. The most unfriendly, uncaring and incompetent staff ever! Also, there website says they have room service…they don’t. They have a bar onsite which they do. However, the bar was closed all 3 nights I stayed there. Bar tender was sick (no back up bar tender for all 3 nights?), really!!! I would not have stayed all 3 nights if I wasn’t worn out from helping my daughter pack up her apt. and was too tired to pack up my luggage and find another hotel, etc. They also don’t answer there front desk. So after a very long and exhausting day/night. With no one answering front desk, I had to go down stairs to get assistance. No apologies from any one at anytime! I’m so glad to be home.

10

Ellen

May 12, 2024

·

Stayed 1 night

Clean , comfortable rooms. Professional staff.

4

Wesley

Oct 20, 2024

·

Stayed 1 night

Stopped by the hotel before normal check-in time abd asked for an early check-in due to not being able to return until late. We were denied and guaranteed our rooms would be available. When we returned to check-in. We were given keys to a room that was already occupied. When we told the front desk we were told they didn't have any other available rooms. Front desk workers were very unprofessional.

10

Lori

Feb 17, 2024

·

Stayed 2 nights

Convenient for basketball tournament. Very nice staff.

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Location

Location is convenient for Round Rock sports venues and is walking distance to many restaurants; several also found it quiet despite I-35 and handy for local errands and airport access.

Related guest reviews

8

Jessie

Feb 12, 2024

·

Stayed 1 night

Location was relaxing and quite.

10

Matthew

Feb 28, 2025

·

Stayed 1 night

Will definitely stay there when I am back in the area again. Love that it is an easy drive to airport too.

10

Yi

Dec 23, 2024

·

Stayed 2 nights

good location next to sport center

10

Julie

Feb 20, 2023

·

Stayed 1 night

Nice location easy access to round rock sports gym

10

Nicole

Jul 31, 2025

·

Stayed 1 night

Lots of restaurants near by, some within walking distance of the hotel.

10

Kimberly

Aug 21, 2025

·

Stayed 1 night

Very clean! Perfect for the one night, Great location! Walking distance to food, drinks, groceries, and medical needs!

8

Peter

Jul 13, 2025

·

Stayed 1 night

Nice property. Stayed last minute. Restaurants and gas stations near by

10

Florentina

Jul 17, 2025

·

Stayed 1 night

Very convenient, with several nice restaurants within walking distance. Although close to hwy 35, very quiet. All in all a good experience.

8

Lance

Jul 8, 2023

·

Stayed 1 night

The property is in an ideal location.

8

Angela

Nov 14, 2023

·

Stayed 2 nights

Clean hotel. Close to a lot of dining.

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Dining

Dining is inconsistent: breakfast is paid and quality or variety varies, with some positive mentions but several reports of limited or no breakfast or lobby coffee, and the on-site bar closed on some nights; room service is not available.

Related guest reviews

6

Nupoor

Mar 14, 2025

·

Stayed 2 nights

The checkin person in the evening did not even smile to welcome guests, same grumpy was the breakfast person. The only happy person was the bar tender. She was very nice and happy to be there. The room was ok but there was no coffee machine. Definitely below the usual Holiday Inn standard. Bar tender should be given a raise for being a warm and welcoming person.

6

Sheri

Mar 30, 2025

·

Stayed 1 night

Evening staff was rude and had an oh well attitude. They are not welcoming at all. Also they do not take cash at their store or anywhere in the hotel. No breakfast which was odd for a holiday Inn I thought not even coffee. On the flip side hotel itself was really clean and up to date. Lots of restaurants close by and close to everything. Hotel room had good water pressure in the shower with lots of hot water. Sheets were soft but could feel springs in mattress. This hotel is perfect for a night or two and the convenient location.

6

Lisa

Jan 25, 2023

·

Stayed 2 nights

Breakfast was fine. No one cleaned our room after the firar night. No room service and no restaurant. The pool was horrible.

6

Victoria

Nov 18, 2024

·

Stayed 1 night

I booked because of the indoor pool but when I arrived I was informed it was closed for construction but it would have been nice if it was said somewhere before booking. The staff was amazing except for the guy in charge of breakfast he was really rude and rushing us to hurry up 10 mins before breakfast was over. Other than that it was a great stay and front desk staff was amazing.

10

Gloria

Jul 3, 2023

·

Stayed 1 night

Quite Clean Breakfast

2

Christi

Feb 7, 2024

·

Stayed 2 nights

I am 54. Therefore, I have stayed at many hotels in my life. This was one of the worst experiences I have ever encountered! The staff was the absolute worst. The most unfriendly, uncaring and incompetent staff ever! Also, there website says they have room service…they don’t. They have a bar onsite which they do. However, the bar was closed all 3 nights I stayed there. Bar tender was sick (no back up bar tender for all 3 nights?), really!!! I would not have stayed all 3 nights if I wasn’t worn out from helping my daughter pack up her apt. and was too tired to pack up my luggage and find another hotel, etc. They also don’t answer there front desk. So after a very long and exhausting day/night. With no one answering front desk, I had to go down stairs to get assistance. No apologies from any one at anytime! I’m so glad to be home.

8

Griselda

Oct 8, 2025

·

Stayed 1 night

Good overall. We did not have breakfast at the hotel since there was a charge.

6

Felicia

May 2, 2025

·

Stayed 2 nights

I did not know that the breakfast was extra at the Holiday Inn. I normally book the Holiday Inn Express. No hot water or coffee in the front desk area.

4

Jerad

May 20, 2024

·

Stayed 2 nights

Pool area was very dirty, breakfast (paid) was very limited. I’ve had better at a cheap motel. We will not be returning.

10

Shannon

Jun 1, 2023

·

Stayed 2 nights

All staff was kind and friendly, bed/pillows were very comfortable. Breakfast was good. Gym actually had weights. Shower stayed hot. Hotel is quiet and tucked behind multiple (walkable) restaurants so no road noise. Had to work from the hotel, and the free WiFi in room was solid and reliable. Great hotel and would stay again.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$99
March	$100
April	$120
May	$114
June	$95
July	$91
August	$97
September	$97
October	$112
November	$97
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $90	17 $114	18 $131	19 $110
20 $77	21 $77	22 $77	23 $94	24 $94	25 $95	26 $106
27 $77	28 $78	29 $77	30 $76

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $235	3 $270
4 $91	5 $80	6 $84	7 $78	8 $85	9 $182	10 $182
11 $115	12 $77	13 $86	14 $100	15 $80	16 $132	17 $166
18 $86	19 $74	20 $79	21 $92	22 $116	23	24
25 $206	26 $109	27 $114	28 $109	29 $121	30 $229	31 $175

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Monthly average prices

About this property

Location

Room options

Premium Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible (Mobility Roll-In Shower)

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Suite, 1 King Bed (Additional Living Area)

Suite, 2 Queen Beds (Additional Living Area)

Standard Room, 1 King Bed

Standard Room

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility Tub)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Austin North by IHG

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Considering this hotel for your Round Rock trip?

Prices for upcoming dates