Name: Candlewood Suites Fredericksburg by IHG
Address: 4821 Crossings Court, Fredericksburg, Virginia, United States of America, Fredericksburg, Virginia, US
Price range: $73–$127 per night
Rating: 6.55

What guests think

For Candlewood Suites Fredericksburg by IHG, reviews describe a budget-friendly, extended-stay option with in-room kitchens, but many guests cite cleanliness issues with pests and odors and a location that’s convenient to I-95 yet awkward to access.

Rooms are simple and practical for longer stays, with kitchenettes and dishwashers mentioned, though some found beds uncomfortable or rooms small and noisy near the highway. Service feedback ranges widely, from welcoming and helpful to slow, unprofessional, or unable to resolve billing and maintenance issues. Expect functional space with useful kitchens, but check cleanliness and access before settling in.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

2

Dorsey

Mar 23, 2025

·

Stayed 1 night

The fact that the front desk staff is extremely unprofessional from the get go.I showed up and apparently the phone call was more important then waiting on an arriving guest. The employee was in an office with a personal call. Then the fact the elevator was out of service leaving one in operation. Once i got to the room, the room had existing trash. Overall, the place is very dirty. Would not recommend it

2

James

Oct 14, 2024

·

Stayed 4 nights

Horrible stay. Most uncomfortable bed i’ve ever tried to sleep in. Rooms are hot, hallways are musty and overall not very clean. Elevators smelled like Bob Marley spent the night in there smoking it up. Oh - and their listing says they have a restaurant…. They don’t. It’s like a snack room you can buy stuff. Save your money, sanity, and prevent back pain and don’t stay here.

4

Michelle

Aug 6, 2023

·

Stayed 1 night

Lots of construction going on around the property. Fire alarm went off at 11:30 PM. No mirror in bathroom. Had an odd vibe. Hotel is mostly cut off from the other businesses in area due to road layouts and traffic volume. Can't walk anywhere safely from this location. Staff was helpful during fire alarm.

8

Bob

Mar 16, 2023

·

Stayed 1 night

The property was actually very nice and the room was excellent. The only problem was the ice machine was broken, but they made up for it with no hot water in the shower.

8

Sandra

Oct 23, 2025

·

Stayed 1 night

Staff was very friendly. Room carpet is getting very old. It was very stretched out in places where it rippled. Getting in and out of the parking lot was a bit tricky through no fault of the hotel due to construction along the highway. But overall a pleasant hotel at a budget price.

8

Terrencia

Mar 20, 2023

·

Stayed 1 night

The overall experience was nice, but there was no parking at the front of building; very tight area. Also, the room I had was connected to another which I did not like. I would have like to be told that my room would have been like that before getting the key and going up.

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Cleanliness

Many reviews report roaches and other bugs, stained or worn carpets, and lingering smoke or pet odors, with some areas feeling damp or musty. A few guests noted clean rooms, but overall cleanliness and upkeep appear poor and inconsistent.

Related guest reviews

6

tricia

Apr 12, 2025

·

Stayed 1 night

We were there for one night. Easy off expressway. People were friendly. Were told When we checked time of breakfast there was none. Room was musty, stained and ripped carpet. Bed was comfortable, curtains blocked out light. Price was too high for what you got.

2

shawndala

May 21, 2023

·

Stayed 2 nights

The facility smelled like cigarette smoke through out the entire hotel. It smelled like mildew and people were hanging out through the hotel. I would not recommend this hotel to no one. This hotel needs to be renovated with an entire overhaul.

2

Kenneth

Nov 5, 2025

·

Stayed 7 nights

We woke up the next morning and my wife noticed a roach. I told her if its just one its okay. Seconds later I saw the Initial roach and several others coming out of the cabinet and from on top of the refrigerator. We went downstairs to request a new room and we were able to change. Just to realize there were baby roaches on the a/c unit, on the walls, in the bathroom and still in the kitchen. What made it even worse as we were leaving the room to go back downstairs to the front desk there was a roach crawling on the wall in the hallway. We notified 2 of the front desk receptionists so they both were tracking each incident through there shifts andwe were told if weleft when we left we would get a full return due to the incident. And later found out the general manager was not aware and said she would issue a refund and we have yet to see it.

2

Anticius

Jan 20, 2025

·

Stayed 1 night

The property had roaches in room 217. The hallway/room smelled like wet dog and the linens were dirty. When asked for new linens. I was told that I needed to bring down the old linens first.

2

Greg

Jun 10, 2025

·

Stayed 2 nights

A lot of broken stuff in the room, the more you look the more dirty you find it. Bugs

2

Jonathan

Apr 24, 2025

·

Stayed 1 night

My room needed to be changed three times due to a roach problem

2

Sheryl

Jun 2, 2025

·

Stayed 3 nights

The carpet was disgusting and they had roaches I had to leave once I seen the bugs Ridiculous I need a refund for my 3 nights

4

Anton

Jul 28, 2024

·

Stayed 1 night

Loacation was a little difficult to access. Room were VERY damp and musty. Woke up the next morning and everything had a wet feel. Hallways had a strong odor of cooked food.

2

Jeffrey

Mar 2, 2024

·

Stayed 1 night

Room was dirty and smelled horrible

4

Michael

Oct 3, 2025

·

Stayed 1 night

Found a cockroach in the bathroom in the morning. And other bugs on the desk

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Rooms

Rooms include kitchenettes with appliances and are practical for longer stays, but guests reported mixed comfort—some beds felt uncomfortable, some rooms small, and occasional highway noise.

Related guest reviews

6

Ashley

Mar 9, 2025

·

Stayed 1 night

Everything was good other then the bed was very uncomfortable.

10

Eugene

Oct 15, 2024

·

Stayed 1 night

Bed way too close (5-6 inches) from wall; impossible to get in & out that side. Other than that, it was great

10

Amy

Aug 3, 2025

·

Stayed 1 night

Nice for a one night stay. If you were staying longer in the area it would be wonderful with the kitchenette.

10

Kimberly

May 9, 2024

·

Stayed 2 nights

Loved the full kitchen!

8

Michael

May 25, 2024

·

Stayed 4 nights

We stayed here for about 6 weeks while waiting to be able to move into our new place, it was really nice for those who need temporary housing. They had a lot of things most hotels don't, like pots and pans, a dishwasher, a stove, a microwave, plates, bowls, cups, and silverware. In general, it was probably a better place for us to be than a more expensive hotel would have been just for all these extras. My one big complaint is that the floors are always so sticky, I believe it's due to how they clean the rooms but we always had to wear shoes and even then the shoes would stick to the floor. Regardless, I would stay here again if I was in the same situation.

8

Jane

Apr 8, 2024

·

Stayed 1 night

Excellent service everyone friendly and helpful. Room exactly as expected with surprise additional amenities like stove top, dishwasher and even garbage disposal.

8

Donald

Feb 11, 2023

·

Stayed 5 nights

I had a great stay overall. But there was an issue with noise the first few nights. But that issue got corrected.

6

Tamiko

May 5, 2025

·

Stayed 1 night

The mattress was uncomfortable. The room was very small. Couldn’t adjust the room temperature. Staff was not friendly or professional.

8

steven

Feb 19, 2024

·

Stayed 3 nights

Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful

10

Don

Sep 9, 2024

·

Stayed 1 night

Outside traffic noise. Otherwise a nice clean stay.

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Service

Many guests praised friendly, helpful staff and quick check-in. Others reported rude or unprofessional interactions, delays resolving issues, and billing or refund problems.

Related guest reviews

2

Kenneth

Apr 6, 2023

·

Stayed 1 night

Paid for the hotel on the hotels.com app. When checking in they took my credit card for incidentals and also charged it for the room. Have called 4-5 times and spoken with several people. They all told me it would be refunded and put back on my credit card. 2 months later, still not refunded back.

2

Dorsey

Mar 23, 2025

·

Stayed 1 night

The fact that the front desk staff is extremely unprofessional from the get go.I showed up and apparently the phone call was more important then waiting on an arriving guest. The employee was in an office with a personal call. Then the fact the elevator was out of service leaving one in operation. Once i got to the room, the room had existing trash. Overall, the place is very dirty. Would not recommend it

2

Kenneth

Nov 5, 2025

·

Stayed 7 nights

We woke up the next morning and my wife noticed a roach. I told her if its just one its okay. Seconds later I saw the Initial roach and several others coming out of the cabinet and from on top of the refrigerator. We went downstairs to request a new room and we were able to change. Just to realize there were baby roaches on the a/c unit, on the walls, in the bathroom and still in the kitchen. What made it even worse as we were leaving the room to go back downstairs to the front desk there was a roach crawling on the wall in the hallway. We notified 2 of the front desk receptionists so they both were tracking each incident through there shifts andwe were told if weleft when we left we would get a full return due to the incident. And later found out the general manager was not aware and said she would issue a refund and we have yet to see it.

4

Karla

Jan 31, 2025

·

Stayed 3 nights

When I got there to check in the receptionist was very rude and said they did not have me with a reservation. She then found me was very rude. when we got to our room my husband turned the tv on and it said no signal. I called them and they said that TV does not work so there is nothing I can do there is no technician. I called the following day and they said I told you it does not work no care in the world to make us comfortable. Again very rude and confrontational. I would not recomend staying there.

8

Carolyn

Nov 3, 2025

·

Stayed 2 nights

Room was nice and cozy. Staff was pleasant and helpful. Special accommodations exceeded my expectations. I will stay again with you.

2

Darnel

May 4, 2024

·

Stayed 1 night

I booked and paid online. When I arrived at the property they said that I had to pay for my room. When I told them that I booked through a third party they stated that they only received a room request and not payment. So I was charged again so they could assign me a room. Thus is completely unacceptable. Next ti.e I will just book with the property.

6

latisha

Oct 25, 2025

·

Stayed 1 night

Excellent customer service. The staff was friendly and helpful. The facility is a little run down. My room had a stale smell to it. I wouldn’t stay again but it was good enough for one night.

8

Donna

Apr 4, 2023

·

Stayed 1 night

I reported my sink was clogged and was told someone would come in 15 minutes and no one ever came. I was in that room for 2 nights.

8

Karen

Jul 30, 2025

·

Stayed 1 night

Fast friendly service, ok area with grocer and restaurants. Could be cleaner

2

Lesly

Apr 10, 2023

·

Stayed 1 night

We were told that the system was down for third party reservations so we waited nearly an hour for the receptionist to be on the phone with someone while they walk them through on how to process the reservation. The people ahead of us waited even longer. We were told that they would make it up to us but never said how and of course nothing was done.

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Location

Close to I-95 and convenient for road trips, but access can be tricky due to road layout and nearby construction, with some traffic noise. Several guests felt the surrounding area and guest mix were uncomfortable or unsafe.

Related guest reviews

8

Joy

Jun 26, 2024

·

Stayed 1 night

It was comfortable but could have been a bit cleaner. I alway disinfect many surfaces in hotels. The worst of it was the construction trying to enter the building. Which they have no control of.

10

Dennis

Sep 8, 2025

·

Stayed 1 night

I've stayed in this property several times and the location is very convenient and reasonable.

4

Michelle

Aug 6, 2023

·

Stayed 1 night

Lots of construction going on around the property. Fire alarm went off at 11:30 PM. No mirror in bathroom. Had an odd vibe. Hotel is mostly cut off from the other businesses in area due to road layouts and traffic volume. Can't walk anywhere safely from this location. Staff was helpful during fire alarm.

6

Andrew

Jul 11, 2024

·

Stayed 1 night

Great hotel in a terrible location. Trying to get in & out of the property is a pain in the ass. Have to make a U turn when exciting off of 95 to get back to it. Overall placement is just not convenient.

8

Sandra

Oct 23, 2025

·

Stayed 1 night

Staff was very friendly. Room carpet is getting very old. It was very stretched out in places where it rippled. Getting in and out of the parking lot was a bit tricky through no fault of the hotel due to construction along the highway. But overall a pleasant hotel at a budget price.

2

Rogelio

Apr 28, 2024

·

Stayed 1 night

There were cops in the hotel due to roudy guests. Not a safe area. The manager was very supportive and even called around other hotels for me. Thanks to that manager I was able to stay in a safer property.

8

steven

Feb 19, 2024

·

Stayed 3 nights

Close to the highway could be loud at times. Room did smell like smoke but not overpowering. Staff very helpful

6

Antonio

Jun 14, 2024

·

Stayed 1 night

Close access to I-95

2

Angela

Nov 12, 2024

·

Stayed 4 nights

Unfriendly staff with a horrible smell when you walk thru the door. Next to a gas station/trucking lot. Staff was unfriendly and went thru my room.

10

Don

Sep 9, 2024

·

Stayed 1 night

Outside traffic noise. Otherwise a nice clean stay.

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Dining

Not enough information in reviews.

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6

tricia

Apr 12, 2025

·

Stayed 1 night

We were there for one night. Easy off expressway. People were friendly. Were told When we checked time of breakfast there was none. Room was musty, stained and ripped carpet. Bed was comfortable, curtains blocked out light. Price was too high for what you got.

2

James

Oct 14, 2024

·

Stayed 4 nights

Horrible stay. Most uncomfortable bed i’ve ever tried to sleep in. Rooms are hot, hallways are musty and overall not very clean. Elevators smelled like Bob Marley spent the night in there smoking it up. Oh - and their listing says they have a restaurant…. They don’t. It’s like a snack room you can buy stuff. Save your money, sanity, and prevent back pain and don’t stay here.

8

Janet

Aug 13, 2023

·

Stayed 1 night

I just booked a one night stay. The only thing I would have asked for is coffee in the lobby.

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Month	Average price
January	$75
February	$76
March	$83
April	$83
May	$89
June	$84
July	$82
August	$82
September	$84
October	$75
November	$69
December	$59

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $77	18 $109	19 $105
20 $73	21 $73	22 $77	23 $73	24 $85	25 $125	26 $107
27 $82	28 $82	29 $78	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
				1 $90	2 $108	3 $108
4 $83	5 $84	6 $82	7 $86	8 $86	9 $122	10 $116
11 $86	12 $83	13 $83	14 $81	15 $80	16 $109	17 $103
18 $88	19 $76	20 $76	21 $76	22 $75	23 $127	24 $116
25 $86	26 $74	27 $76	28 $76	29 $76	30 $114	31 $110

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 Queen Bed, Accessible (Transfer Shower)

Studio Suite, 1 Queen Bed

Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Suite, 1 Bedroom

Studio Suite, 1 Queen Bed, Smoking

Suite, 1 Bedroom, Smoking

Studio Suite, 1 Twin Bed, Accessible (Transfer Shower)

Studio Suite, 2 Double Beds, Smoking

Studio Suite

Studio Suite, 1 Queen Bed, Accessible (Hearing)

Studio Suite, 2 Double Beds

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Fredericksburg by IHG

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Prices for upcoming dates