Ibis Juarez Consulado

Buens

God

Breakfast was really good, and the morning staff were excellent. One young lady in particular stood out—she was very attentive, friendly, and always willing to help. She consistently provided great customer service, greeting us each time we passed by and making sure everything was going well. The air conditioning was also very good, which made our stay even more comfortable

Excelent

The hotel is under construction, which means no restaurant, no lounge. If you paid for the breakfast, you can get 3 types of eggs and some add on items. Food is good but eating same type of eggs every morning gets old. For lunch or dinner you can get burgers and fries. But you can’t order just fries. Or at least we were told that by the night front desk lady. We ended up in 4 different rooms for our 3 week stay. 1st room was nice, bathroom sink leaked in floor. After about a week we asked to be moved because room was smelling moldy. 2nd room was nice, but toilet leaked, maintenance couldn’t fix it so we had to move again. 3rd room was disgusting. The mattress had Velcro to hold the mattress pad on, it was covered in hair. I refused to stay in that room. 4th room was newly updated and very nice. Construction is loud, rooms are not sound proof. No safe in room. Laundry service is provided but expensive. We did not use it. Maids do not actually clean, they sweep floor and use mop water from room to room. Make beds. Shower was never cleaned. If we had gotten the last room first, probably would be a better review. Isabel at front desk was amazing. Tv is splotchy so we used our own Netflix to watch movies. It is close to all of our appointments we had.