Hotel Hacienda Don Juan
From
US$31
/ night
Select dates to see prices and availability
From
US$31
/ night
About this property
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Amenities
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Business amenities
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Dining
Grab dinner at Los Alamos, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided.
Rooms
Make yourself at home in one of the 29 individually decorated guestrooms. Rooms have private balconies. Complimentary wired internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Location
With a stay at Hotel Hacienda Don Juan in San Cristóbal de las Casas, you'll be within a 5-minute drive of San Cristóbal de las Casas Cathedral and Palace of Justice of Los Altos. This hotel is 1 mi (1.6 km) from Moxviquil and 1.5 mi (2.4 km) from Santo Domingo Handicraft Market.
What's nearby
Moxviquil(0.9 Miles)
Palace of Justice of Los Altos(0.9 Miles)
Santo Domingo Handicraft Market(1.8 Miles)
Arches of Carmen(1.9 Miles)
Church of San Cristobal(2 Miles)
Museo de San Cristóbal(2.1 Miles)
Plaza 31 de Marzo(2.1 Miles)
Amber Museum of Chiapas(2.1 Miles)
Foro Cultural Kinoki(2.1 Miles)
San Cristóbal de las Casas Cathedral(2.1 Miles)
La Merced Church(2.2 Miles)
Church of San Nicolás(2.2 Miles)
Regional Costume Museum(2.2 Miles)
Mesoamerican Museum of Jade(2.2 Miles)
Huitepec Ecological Reserve(2.2 Miles)
The nearest major airport is Angel Albino Corzo Intl Airport (TGZ)(46.7 Miles)
Parking
Restaurant
Non-smoking rooms
Room service
Tour desk
Housekeeping
Location
Prolongacion Insurgentes 162 Colonia Maria Auxiliadora, San Cristóbal de las Casas, Chiapas, Mexico
Moxviquil (0.9 Miles)
Palace of Justice of Los Altos (0.9 Miles)
Santo Domingo Handicraft Market (1.8 Miles)
Arches of Carmen (1.9 Miles)
Church of San Cristobal (2 Miles)
Museo de San Cristóbal (2.1 Miles)
Room options
7
Standard Room, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
301 ft²
BalconyPrivate BathroomTVCable TV
6
Standard Double Room, Multiple Beds
Room details
1 Extra-Large Double Bed
and 1 Single Bed
Sleeps 3
BalconyPrivate BathroomTVCable TV
6
Superior Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyPrivate BathroomTVCable TV
5
Family Triple Room, Multiple Beds
Room details
2 Double Beds
and 1 Single Bed
Sleeps 5
BalconyPrivate BathroomTVCable TV
8
Standard Quadruple Room, Multiple Beds
Room details
1 Double Bed
and 3× Single Beds
Sleeps 5
BalconyPrivate BathroomTVCable TV
6
Economy Double Room, Multiple Beds
Room details
1 Extra-Large Double Bed
and 1 Double Bed
Sleeps 4
BalconyPrivate BathroomTVCable TV
6
Standard Double Room, 2 Double Beds
Room details
2 Double Beds
Sleeps 4
301 ft²
BalconyPrivate BathroomTVCable TV
5
Standard Triple Room, Multiple Beds
Room details
1 Double Bed
and 2 Single Beds
Sleeps 4
BalconyPrivate BathroomTVCable TV
Guest reviews of Hotel Hacienda Don Juan
8.5
Fabulous
Based on 513 verified reviews
Who stays here?
Business
4%
Couple
37%
Family
42%
Group
13%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
Hotel Hacienda Don Juan charms with its authentic colonial hacienda setting, lush gardens, and tranquil atmosphere, and many guests praise friendly service and spacious rustic rooms, making it appealing for relaxing stays away from San Cristóbal de las Casas’ bustle.
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What guests think
Hotel Hacienda Don Juan charms with its authentic colonial hacienda setting, lush gardens, and tranquil atmosphere, and many guests praise friendly service and spacious rustic rooms, making it appealing for relaxing stays away from San Cristóbal de las Casas’ bustle.
Multiple reviews report confusion about breakfast being included and note the on-site restaurant has limited hours and a basic menu. Location is outside the center, so taxis or public transport are often needed. Common drawbacks include cold rooms with no heating, hard mattresses, patchy in-room Wi-Fi, and occasional maintenance issues. Expect a peaceful, character-rich stay with some trade-offs in convenience and modern comforts.
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AI-generated summary based on recent guest reviews
Facilities
Historic hacienda grounds with lush gardens, antiques, and roaming peacocks create a museum-like setting many guests love.
Related guest reviews
10
Ana
10 Jul 2025
·
Stayed 2 nights
Muy amplia y verde la propiedad, excelente si te gusta desconectarte de la ciudad
Muy amplia y verde la propiedad, excelente si te gusta desconectarte de la ciudad
10
Rovis
30 Nov 2025
·
Stayed 1 night
Nos impresionó el estilo tan auténtico y clásico de este hotel. Un verdadero museo que invita a conocer la historia de quienes la construyeron. Maravillosa experiencia.
Nos impresionó el estilo tan auténtico y clásico de este hotel. Un verdadero museo que invita a conocer la historia de quienes la construyeron. Maravillosa experiencia.
10
Herminio
6 Dec 2024
·
Stayed 1 night
Las instalaciones muy bonitas
Las instalaciones muy bonitas
8
Victoria
8 Mar 2024
·
Stayed 6 nights
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
10
Adolfo
15 Mar 2024
·
Stayed 4 nights
Interesante, un lugar donde el tiempo se detuvo, cada rincón es una imagen,aparatos del pasado que inundan de nostalgia.
Interesante, un lugar donde el tiempo se detuvo, cada rincón es una imagen,aparatos del pasado que inundan de nostalgia.
10
Richard
11 Jul 2023
·
Stayed 1 night
Amazing place. Great experience
Amazing place. Great experience
10
Erika
24 Aug 2023
·
Stayed 5 nights
Absolutely beautiful
Absolutely beautiful
10
lobo
2 Mar 2025
·
Stayed 3 nights
traditionell eingerichtet, gleicht einem museum.
traditionell eingerichtet, gleicht einem museum.
10
gustavo
5 Nov 2023
·
Stayed 1 night
Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
10
Esteban
30 May 2025
·
Stayed 3 nights
Una joya en Chiapas Mi estancia en esta hacienda fue excelente. El lugar es hermoso, con arquitectura colonial, jardines cuidados y un ambiente tranquilo que invita al descanso. La atención del personal fue cálida y profesional. La habitación, cómoda y decorada con gran gusto. Sin duda, un lugar al que me encantaría volver. ¡Muy recomendable!
Una joya en Chiapas Mi estancia en esta hacienda fue excelente. El lugar es hermoso, con arquitectura colonial, jardines cuidados y un ambiente tranquilo que invita al descanso. La atención del personal fue cálida y profesional. La habitación, cómoda y decorada con gran gusto. Sin duda, un lugar al que me encantaría volver. ¡Muy recomendable!
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AI-generated summary based on recent guest reviews
Cleanliness
Generally very clean, with many remarks about spotless rooms; a few note cobwebs, dust, or lapses in some common areas.
Related guest reviews
10
Daniela
2 Oct 2024
·
Stayed 1 night
Es un hotel precioso, el personal siempre muy amable y todo muy limpio.
Es un hotel precioso, el personal siempre muy amable y todo muy limpio.
10
Beatriz
13 Oct 2024
·
Stayed 7 nights
Excelente lugar, apacible, limpio
Excelente lugar, apacible, limpio
10
GABRIEL
27 Nov 2025
·
Stayed 1 night
El lugar esta de ensueño ,algunos detallitos en cuanto a telarañas pero nada fuera de lo normal ,repito el lugar se ve espectacular
El lugar esta de ensueño ,algunos detallitos en cuanto a telarañas pero nada fuera de lo normal ,repito el lugar se ve espectacular
6
Gabriela
18 Aug 2024
·
Stayed 1 night
Un poco de limpieza en áreas comunes haría una gran diferencia pues el concepto del hotel nos encanto
Un poco de limpieza en áreas comunes haría una gran diferencia pues el concepto del hotel nos encanto
10
Dorys Cristina
6 Jan 2026
·
Stayed 3 nights
Excelente atencion y amabilidad del personal así como la limpieza. Muy bonito el hotel. Seguro regresamos
Excelente atencion y amabilidad del personal así como la limpieza. Muy bonito el hotel. Seguro regresamos
10
Antonio
13 Nov 2025
·
Stayed 3 nights
Es una hacienda muy antigua , muy limpia y a mi me encanto
Es una hacienda muy antigua , muy limpia y a mi me encanto
4
Cynthia
24 Nov 2025
·
Stayed 3 nights
La habitacion tenia una pared que se le estaba cayendo la pintura, el respaldo de la cama estaba enpolvado y asi estuvo durante mi estancia, al siguiente dia de mi llegada, no me valieron el desayuno incluido ofertado al momento de hacer mi reservacion, me dijeron que no estaba incluido,las amenidades de la habitacion muy deficientes, la Television muy pequeña, el wifi no abarcaba hasta mi habitacion y se desconectaba a cada rato. En el area del baño, la regadera al momento de bañarse mojaba todo el piso hasta el WC En si las instalaciones no son nada parecidas a las publicadas..esta un poco descuidado. NO ME GUSTO MI ESTANCIA
La habitacion tenia una pared que se le estaba cayendo la pintura, el respaldo de la cama estaba enpolvado y asi estuvo durante mi estancia, al siguiente dia de mi llegada, no me valieron el desayuno incluido ofertado al momento de hacer mi reservacion, me dijeron que no estaba incluido,las amenidades de la habitacion muy deficientes, la Television muy pequeña, el wifi no abarcaba hasta mi habitacion y se desconectaba a cada rato. En el area del baño, la regadera al momento de bañarse mojaba todo el piso hasta el WC En si las instalaciones no son nada parecidas a las publicadas..esta un poco descuidado. NO ME GUSTO MI ESTANCIA
10
Jorge
6 Aug 2024
·
Stayed 5 nights
Muy bonito lugar, exageradamente limpio, todo muy cuidado, como si estuviera uno en otra epoca
Muy bonito lugar, exageradamente limpio, todo muy cuidado, como si estuviera uno en otra epoca
10
Mario
26 Dec 2025
·
Stayed 1 night
Muy limpio y un lugar muy agradable
Muy limpio y un lugar muy agradable
10
Dulce Araceli Albuerne
4 Jan 2023
·
Es un lugar hermoso, es una especie de museo, decorado con muchas piezas antiguas y rodeado de vegetación y con un ambiente acogedor, las habitaciones muy limpias. Lo único que hizo falta fue un shampoo para el pelo :)
Es un lugar hermoso, es una especie de museo, decorado con muchas piezas antiguas y rodeado de vegetación y con un ambiente acogedor, las habitaciones muy limpias. Lo único que hizo falta fue un shampoo para el pelo :)
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AI-generated summary based on recent guest reviews
Rooms
Rustic, spacious rooms suit the hacienda style, but several guests experienced cold nights with no heating. Comfort issues include hard mattresses, patchy in-room Wi-Fi, limited outlets or workspace, and occasional water-pressure or hot-water problems.
Related guest reviews
8
Victoria
8 Mar 2024
·
Stayed 6 nights
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
2
Michael
23 Jan 2024
·
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.
8
Cindy
20 Feb 2024
·
Stayed 2 nights
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
8
CESAR AUGUSTO
18 Nov 2025
·
Stayed 3 nights
En general bien, solo que la cama de la habitacion estaba sumamente dura.
En general bien, solo que la cama de la habitacion estaba sumamente dura.
10
Carlos
12 Jan 2025
·
Stayed 1 night
Su antigüedad y naturaleza muy bonito lo recomiendo, excepto los colchones estas duros....
Su antigüedad y naturaleza muy bonito lo recomiendo, excepto los colchones estas duros....
8
Kha leng
7 Apr 2025
·
Stayed 3 nights
Me gusto mucho y las habitaciones son amplias
Me gusto mucho y las habitaciones son amplias
10
gustavo
5 Nov 2023
·
Stayed 1 night
Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
10
Francisco Méndez De la
5 Aug 2025
·
Stayed 3 nights
En lo general estuvo bien, el unico detalle es referente a los toma corriente, especialmente el que está frente al cabezal de la cama no es muy accesibley el internet la señal es muy baja.
En lo general estuvo bien, el unico detalle es referente a los toma corriente, especialmente el que está frente al cabezal de la cama no es muy accesibley el internet la señal es muy baja.
10
Esteban
30 May 2025
·
Stayed 3 nights
Una joya en Chiapas Mi estancia en esta hacienda fue excelente. El lugar es hermoso, con arquitectura colonial, jardines cuidados y un ambiente tranquilo que invita al descanso. La atención del personal fue cálida y profesional. La habitación, cómoda y decorada con gran gusto. Sin duda, un lugar al que me encantaría volver. ¡Muy recomendable!
Una joya en Chiapas Mi estancia en esta hacienda fue excelente. El lugar es hermoso, con arquitectura colonial, jardines cuidados y un ambiente tranquilo que invita al descanso. La atención del personal fue cálida y profesional. La habitación, cómoda y decorada con gran gusto. Sin duda, un lugar al que me encantaría volver. ¡Muy recomendable!
10
MIGUEL
21 Nov 2025
·
Stayed 1 night
Excelente lugar, muy bonito, solo el internet en las habitaciones podría mejorar
Excelente lugar, muy bonito, solo el internet en las habitaciones podría mejorar
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AI-generated summary based on recent guest reviews
Service
Staff are often described as friendly and helpful, though some guests reported inconsistent front-desk service, limited staffing, and occasional billing or reservation disputes.
Related guest reviews
6
Claudia Catalina
4 Jun 2023
·
Stayed 1 night
No respetaron el precio de la reservacion, ( nos cobraron una tarifa mayor). El desayuno decía que iniciaba a servirse a las 7:00 a.m. pero el restoran lo abrieron hasta las 7:20 a.m. y comenzaron a servir hasta las 7: 40 a.m. ¡¡40 minutos despues!!. Todo el hotel olía a petróleo y/o gasolina. No habia agua caliente en el baño, tuvimos que decirle al administrador que el agua salia muy fria.
No respetaron el precio de la reservacion, ( nos cobraron una tarifa mayor). El desayuno decía que iniciaba a servirse a las 7:00 a.m. pero el restoran lo abrieron hasta las 7:20 a.m. y comenzaron a servir hasta las 7: 40 a.m. ¡¡40 minutos despues!!. Todo el hotel olía a petróleo y/o gasolina. No habia agua caliente en el baño, tuvimos que decirle al administrador que el agua salia muy fria.
10
Daniela
2 Oct 2024
·
Stayed 1 night
Es un hotel precioso, el personal siempre muy amable y todo muy limpio.
Es un hotel precioso, el personal siempre muy amable y todo muy limpio.
8
nelsy
18 Nov 2024
·
Stayed 1 night
This property needs more staff to keep up
This property needs more staff to keep up
6
Julio
29 Jun 2024
·
Stayed 1 night
El señor de recepción es una persona despota todo enojado y al otro día habían dos señoritas muy amables
El señor de recepción es una persona despota todo enojado y al otro día habían dos señoritas muy amables
10
aida
13 Jun 2023
·
Stayed 5 nights
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
10
Dorys Cristina
6 Jan 2026
·
Stayed 3 nights
Excelente atencion y amabilidad del personal así como la limpieza. Muy bonito el hotel. Seguro regresamos
Excelente atencion y amabilidad del personal así como la limpieza. Muy bonito el hotel. Seguro regresamos
8
Karina
30 Nov 2025
·
Stayed 3 nights
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
4
Aldo
8 Dec 2025
·
Stayed 1 night
Bastante bien las instalaciones, lo que me causó conflicto fue el hecho de haber buscado habitaciones para 5 personas, lo cual me arrojó el lugar; al parecer se hizo el registro para únicamente 2 personas, lo cual nos cobraron extra por las 3 personas más, lo cual no me pareció la cuestión de haber buscado habitaciones para 5 personas y solo se haya reservado 2 lo cual no tiene sentido.
Bastante bien las instalaciones, lo que me causó conflicto fue el hecho de haber buscado habitaciones para 5 personas, lo cual me arrojó el lugar; al parecer se hizo el registro para únicamente 2 personas, lo cual nos cobraron extra por las 3 personas más, lo cual no me pareció la cuestión de haber buscado habitaciones para 5 personas y solo se haya reservado 2 lo cual no tiene sentido.
10
Paula
11 Jul 2025
·
Stayed 1 night
El servicio del personal fue excelente al igual que en el restaurante, la habitación de buen tamaño, en general todo estuvo bien. Si me quedaría nuevamente.
El servicio del personal fue excelente al igual que en el restaurante, la habitación de buen tamaño, en general todo estuvo bien. Si me quedaría nuevamente.
10
Oscar
21 Dec 2024
·
Stayed 1 night
Un lugar muy agradable lo recomiendo al 100 por 💯 el personal realmente atento a lo q ocupes
Un lugar muy agradable lo recomiendo al 100 por 💯 el personal realmente atento a lo q ocupes
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AI-generated summary based on recent guest reviews
Location
Situated outside the center, many guests relied on taxis or public transport to reach downtown, while enjoying a quiet setting.
Related guest reviews
10
Ana
10 Jul 2025
·
Stayed 2 nights
Muy amplia y verde la propiedad, excelente si te gusta desconectarte de la ciudad
Muy amplia y verde la propiedad, excelente si te gusta desconectarte de la ciudad
10
Eduardo
20 Aug 2024
·
Stayed 4 nights
La cercanía con la parte sur de San Cristóbal
La cercanía con la parte sur de San Cristóbal
10
karen
1 Jul 2024
·
Stayed 7 nights
I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
6
Goktug
28 Dec 2024
·
Stayed 8 nights
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
8
Hector
9 Jan 2025
·
Stayed 6 nights
Es una propiedad muy limpia, con estilo rústico, excelente atención por el personal. Es funcional, las habitaciones son amplias. El área no suele tener ruido pero ya es una zona bastante alejada de las zonas principales de la ciudad y por las noches el transporte es limitado.
Es una propiedad muy limpia, con estilo rústico, excelente atención por el personal. Es funcional, las habitaciones son amplias. El área no suele tener ruido pero ya es una zona bastante alejada de las zonas principales de la ciudad y por las noches el transporte es limitado.
8
Cindy
20 Feb 2024
·
Stayed 2 nights
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
10
Santiago Enrique
12 Oct 2024
·
Stayed 3 nights
Excelente lugar, súper pintoresco, muy agradable, no está cerca del centro pero, bueno San Cristóbal de las Casas no es tan grande, en menos de 10 minutos ya estás en el centro histórico, donde puedes encontrar fácilmente estacionamientos públicos.
Excelente lugar, súper pintoresco, muy agradable, no está cerca del centro pero, bueno San Cristóbal de las Casas no es tan grande, en menos de 10 minutos ya estás en el centro histórico, donde puedes encontrar fácilmente estacionamientos públicos.
8
Elizabeth Angulo
6 Jan 2025
·
Stayed 1 night
Se encuentra en lugar alejado del centro, pero con accesos faciles Es lindo el lugar
Se encuentra en lugar alejado del centro, pero con accesos faciles Es lindo el lugar
10
Ricardo
9 Sept 2024
·
Stayed 3 nights
Un lugar acogedor, no tan retirado del centro de la ciudad ,
Un lugar acogedor, no tan retirado del centro de la ciudad ,
10
Nora Gabriela Salazar
24 May 2024
·
Stayed 4 nights
Muy bonito el hotel; las instalaciones son preciosas. El personal muy amable. Solo esta un poco retirado del centro
Muy bonito el hotel; las instalaciones son preciosas. El personal muy amable. Solo esta un poco retirado del centro
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AI-generated summary based on recent guest reviews
Dining
Recurring confusion over “breakfast included” is reported, and the on-site restaurant is basic with limited hours and menu.
Related guest reviews
6
Claudia Catalina
4 Jun 2023
·
Stayed 1 night
No respetaron el precio de la reservacion, ( nos cobraron una tarifa mayor). El desayuno decía que iniciaba a servirse a las 7:00 a.m. pero el restoran lo abrieron hasta las 7:20 a.m. y comenzaron a servir hasta las 7: 40 a.m. ¡¡40 minutos despues!!. Todo el hotel olía a petróleo y/o gasolina. No habia agua caliente en el baño, tuvimos que decirle al administrador que el agua salia muy fria.
No respetaron el precio de la reservacion, ( nos cobraron una tarifa mayor). El desayuno decía que iniciaba a servirse a las 7:00 a.m. pero el restoran lo abrieron hasta las 7:20 a.m. y comenzaron a servir hasta las 7: 40 a.m. ¡¡40 minutos despues!!. Todo el hotel olía a petróleo y/o gasolina. No habia agua caliente en el baño, tuvimos que decirle al administrador que el agua salia muy fria.
2
LDG Joana
24 Dec 2025
·
Stayed 1 night
Yo contraté plan con desayuno y al llegar al hotel me dijeron que sólo era estancia
Yo contraté plan con desayuno y al llegar al hotel me dijeron que sólo era estancia
6
Simon
19 Oct 2025
·
Stayed 2 nights
Me gusto el lugar ya que es un lugar tranquilo y muy fresco, pero cuando hice mi reservación decía desayuno incluido pero es mentira, ya que no te explican que solo está incluido en ciertas habitaciones, el internet y el cable solo funcionó un día de hay ya no volvió a funcionar.
Me gusto el lugar ya que es un lugar tranquilo y muy fresco, pero cuando hice mi reservación decía desayuno incluido pero es mentira, ya que no te explican que solo está incluido en ciertas habitaciones, el internet y el cable solo funcionó un día de hay ya no volvió a funcionar.
8
Victoria
8 Mar 2024
·
Stayed 6 nights
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
10
Eleazar
24 Aug 2024
·
Stayed 5 nights
Las habitaciones son muy austeras, es completamente campestre, pero es una ex-hacienda, así que realmente es lo que esperaba. Te alejas completamente de los ruidos de la ciudad, se puede descansar muy bien, hay ruta de transporte público (ruta 1) que va del centro al hotel y viceversa. Si restaurante es bueno para desayunar aunque el menú es muy limitado. Se ve espectacular de noche, bonito para fotos.
Las habitaciones son muy austeras, es completamente campestre, pero es una ex-hacienda, así que realmente es lo que esperaba. Te alejas completamente de los ruidos de la ciudad, se puede descansar muy bien, hay ruta de transporte público (ruta 1) que va del centro al hotel y viceversa. Si restaurante es bueno para desayunar aunque el menú es muy limitado. Se ve espectacular de noche, bonito para fotos.
8
Reyna
21 Aug 2023
·
Stayed 1 night
Precioso Hotel, mucho silencio para descansar, la comida del restaurante muy rica, sirven poco pero es económico, solo una recomendación, el colchón de las camas está un poco duro, pero en general todo muy bien
Precioso Hotel, mucho silencio para descansar, la comida del restaurante muy rica, sirven poco pero es económico, solo una recomendación, el colchón de las camas está un poco duro, pero en general todo muy bien
8
Karina
30 Nov 2025
·
Stayed 3 nights
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
4
Cynthia
24 Nov 2025
·
Stayed 3 nights
La habitacion tenia una pared que se le estaba cayendo la pintura, el respaldo de la cama estaba enpolvado y asi estuvo durante mi estancia, al siguiente dia de mi llegada, no me valieron el desayuno incluido ofertado al momento de hacer mi reservacion, me dijeron que no estaba incluido,las amenidades de la habitacion muy deficientes, la Television muy pequeña, el wifi no abarcaba hasta mi habitacion y se desconectaba a cada rato. En el area del baño, la regadera al momento de bañarse mojaba todo el piso hasta el WC En si las instalaciones no son nada parecidas a las publicadas..esta un poco descuidado. NO ME GUSTO MI ESTANCIA
La habitacion tenia una pared que se le estaba cayendo la pintura, el respaldo de la cama estaba enpolvado y asi estuvo durante mi estancia, al siguiente dia de mi llegada, no me valieron el desayuno incluido ofertado al momento de hacer mi reservacion, me dijeron que no estaba incluido,las amenidades de la habitacion muy deficientes, la Television muy pequeña, el wifi no abarcaba hasta mi habitacion y se desconectaba a cada rato. En el area del baño, la regadera al momento de bañarse mojaba todo el piso hasta el WC En si las instalaciones no son nada parecidas a las publicadas..esta un poco descuidado. NO ME GUSTO MI ESTANCIA
6
cavs
30 Jul 2025
·
Stayed 2 nights
no se cumplió con los desayunos incluidos en el paquete contratado
no se cumplió con los desayunos incluidos en el paquete contratado
8
Josefina
21 Jul 2024
·
Stayed 1 night
Hotel Muy bonito , sería ideal tuvieran servicio más amplio para alimentos y bebidas
Hotel Muy bonito , sería ideal tuvieran servicio más amplio para alimentos y bebidas
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AI-generated summary based on recent guest reviews
10
Frank
9 Jun 2026
·
Stayed 3 nights
This place is incredibly beautiful and amazing. Excellent staff and also incredible restaurant for breakfast. It is an experience to stay at this place.
This place is incredibly beautiful and amazing. Excellent staff and also incredible restaurant for breakfast. It is an experience to stay at this place.
4
Sara Raquel
14 Apr 2026
·
Stayed 9 nights
The room was super cold and the hot water was not available as it should. Not a good idea to be in this conditions when the weather is cold.
The room was super cold and the hot water was not available as it should. Not a good idea to be in this conditions when the weather is cold.
8
valentin
26 Feb 2026
·
Stayed 4 nights
It was good
It was good
10
Patrick
11 Dec 2025
·
Stayed 5 nights
Clean Beautiful Great service Great breakfast
Clean Beautiful Great service Great breakfast
8
Karina
30 Nov 2025
·
Stayed 3 nights
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
FAQs about Hotel Hacienda Don Juan
Is parking available at the property?
Yes, free self-parking is available on-site.
Is breakfast offered at the hotel?
Breakfast is available, and guests can enjoy breakfast in the room.
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is at 12:00. Early or late check-in/check-out may be available upon request.
What accessibility features are available for guests with disabilities?
The property offers step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.
How is the hotel's location in relation to local attractions?
The hotel is located within a 5-minute drive of the Palace of Justice of Los Altos and Moxviquil, approximately 1.5 km from Santo Domingo Handicraft Market and 1.6 km from the Arches of Carmen.
What are the hotel's policies for guests staying with children?
One child aged 10 years or younger stays free when occupying the parent or guardian's room using existing bedding.
Does the hotel allow pets?
No pets or service animals are allowed at this property.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-11: 29.765725813793182USD
- 2026-10-12: 29.765725813793182USD
- 2026-10-13: 29.765725813793182USD
- 2026-10-14: 29.765725813793182USD
- 2026-10-15: 29.765725813793182USD
- 2026-10-16: 29.765725813793182USD
- 2026-10-17: 29.765725813793182USD
- 2026-10-18: 29.588802169727327USD
- 2026-10-19: 29.765725813793182USD
- 2026-10-20: 29.765725813793182USD
- 2026-10-21: 29.765725813793182USD
- 2026-10-22: 29.765725813793182USD
- 2026-10-23: 29.765725813793182USD
- 2026-10-24: 29.765725813793182USD
- 2026-10-25: 29.765725813793182USD
- 2026-10-26: 29.765725813793182USD
- 2026-10-27: 29.765725813793182USD
- 2026-10-28: 29.765725813793182USD
- 2026-10-29: 29.765725813793182USD
- 2026-10-30: 29.765725813793182USD
- 2026-10-31: 29.765725813793182USD
- 2026-11-01: 29.765725813793182USD
- 2026-11-02: 29.765725813793182USD
- 2026-11-03: 29.765725813793182USD
- 2026-11-04: 29.765725813793182USD
- 2026-11-05: 29.765725813793182USD
- 2026-11-06: 29.765725813793182USD
- 2026-11-07: 29.765725813793182USD
- 2026-11-08: 29.765725813793182USD
- 2026-11-09: 29.765725813793182USD
- 2026-11-10: 29.765725813793182USD
- 2026-11-11: 34.947861040458676USD
- 2026-11-12: 29.765725813793182USD
- 2026-11-13: 29.765725813793182USD
- 2026-11-14: 29.765725813793182USD
- 2026-11-15: 29.775498840705872USD
- 2026-11-16: 29.775498840705872USD
- 2026-11-17: 29.765725813793182USD
- 2026-11-18: 38.501248959129335USD
- 2026-11-19: 34.947861040458676USD
- 2026-11-20: 29.765725813793182USD
- 2026-11-21: 29.765725813793182USD
- 2026-11-22: 29.765725813793182USD
- 2026-11-23: 29.775498840705872USD
- 2026-11-24: 29.775498840705872USD
- 2026-11-25: 29.775498840705872USD
- 2026-11-26: 29.765725813793182USD
- 2026-11-27: 29.765725813793182USD
- 2026-11-28: 29.775498840705872USD
- 2026-11-29: 29.765725813793182USD
- 2026-11-30: 29.765725813793182USD
- 2026-12-01: 29.775498840705872USD
- 2026-12-02: 34.947861040458676USD
- 2026-12-03: 29.765725813793182USD
- 2026-12-04: 29.765725813793182USD
- 2026-12-05: 29.765725813793182USD
- 2026-12-06: 29.775498840705872USD
- 2026-12-07: 29.775498840705872USD
- 2026-12-08: 37.9415202766571USD
- 2026-12-09: 38.501248959129335USD
- 2026-12-10: 33.80094897444534USD
- 2026-12-11: 34.947861040458676USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- One child 10 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-out is available.
- Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Non-smoking rooms
Room service
Tour desk
Housekeeping
Services
Tour desk
Housekeeping
Luggage storage
Designated smoking area
24-Hour Front Desk
Parking
Parking
Free parking
Parking Onsite
General
Room service
Restaurant
Non-smoking rooms
Packed lunches
Breakfast in the room
Internet
Free wi-fi
Activities
Garden