Papaya Playa Project, Tulum, a Member of Design Hotels
US$ 318
/noite
Média para setembro
Selecione datas para ver preços e disponibilidade
US$ 318
/noite
Média para setembro
Preços médios mensais
Em Papaya Playa Project, Tulum, a Member of Design Hotels, o preço por noite é, em média, US$ 285 no mês mais barato (agosto) e US$ 1.088 no mês mais caro (janeiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 1.088 |
| fevereiro | US$ 462 |
| março | US$ 449 |
| abril | US$ 451 |
| maio | US$ 445 |
| junho | US$ 314 |
| julho | US$ 315 |
| agosto | US$ 285 |
| setembro | US$ 318 |
| outubro | US$ 399 |
| novembro | US$ 391 |
| dezembro | US$ 592 |
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set. · US$ 318
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Mais caro: janeiro (aprox. US$ 1.088)
Mais barato: agosto (aprox. US$ 285)
Sobre este alojamento
Desfrute de uma ida ao spa, que oferece massagens e tratamentos faciais. Depois de uma imersão retemperante numa das 2 piscinas exteriores, aproveite para dar um salto até à praia privada. As facilidades adicionais incluem Wi-fi grátis, ser...
Comodidades
Desfrute de uma ida ao spa, que oferece massagens e tratamentos faciais. Depois de uma imersão retemperante numa das 2 piscinas exteriores, aproveite para dar um salto até à praia privada. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e serviços para casamentos.
Comodidades para negócios
As principais comodidades incluem registo de saída rápido, um serviço de limpeza a seco e uma receção aberta 24 horas. O hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.
Restaurante
Peça o seu cocktail favorito no bar/lounge. Comece as suas manhãs da melhor forma com um pequeno-almoço de cozinha local grátis, servido diariamente entre as 7:00 e as 12:00.
Quartos
Os 87 com decoração personalizada farão com que se sinta em casa. Mantenha-se em contacto graças à internet sem fios. As casas de banho privativas dispõem de um polibã com um chuveiro fixo e secadores de cabelo. As comodidades incluem ainda cofres e ventoinhas no teto. A limpeza dos quartos é efetuada diária.
Localização
Com uma estadia Papaya Playa Project, Tulum, a Member of Design Hotels em Tulum (Zona Hotelera), ficará a 4 minuto(s) de carro de Playa de Tulum e a 8 minuto(s) de Ruínas Maias de Tulum. Este hotel de praia está a 3 km (1,9 mi) de Playa Paraiso e a 6,2 km (3,9 mi) de Reserva de la Biósfera Sian-Ka'an.
O que há nas proximidades
SFER IK(0.1 milhas)
Parque Jaguar(0.4 milhas)
Parque Nacional de Tulum(0.5 milhas)
Entrada do Parque Jaguar(0.5 milhas)
Mirante do Jaguar Tulum(0.5 milhas)
Playa de Tulum(1 milhas)
Playa de Aceso Libre Las Palmas(1.4 milhas)
Centro de Estilo de Vida Hunab(1.7 milhas)
Playa Paraiso(1.8 milhas)
Escultura Ven a la Luz(2.1 milhas)
Ruínas Maias de Tulum(2.5 milhas)
Templo dos Afrescos(2.7 milhas)
Playa Ruinas(2.7 milhas)
Templo do Deus Descendente(2.8 milhas)
Casa do Cenote(2.8 milhas)
Aeroporto Internacional de Tulum (TQO)(28 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(75.3 milhas)
Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Balcão de turismo
Localização
Km 4.5 Carretera Tulum Boca Paila, Zona Hotelera, Tulum, Tulum, Estado de Quintana Roo, México
SFER IK (0.1 milhas)
Parque Jaguar (0.4 milhas)
Parque Nacional de Tulum (0.5 milhas)
Entrada do Parque Jaguar (0.5 milhas)
Mirante do Jaguar Tulum (0.5 milhas)
Playa de Tulum (1 milhas)
Opções de quartos
4
Loft, piscina privativa, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privadaPiscina privada
7
Quarto, piscina privativa, vista para o oceano (Casita, Ground Pool)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
7
Quarto (Casa Coco)
Detalhes do quarto
5× Camas De Casal Extragrandes
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
8
Quarto (Casa Viento)
Detalhes do quarto
4× Camas De Casal Extragrandes
e 1 Cama De Casal
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
4
Quarto, piscina privativa (Casita Jungle, Rooftop Pool)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privadaPiscina privada
5
Quarto (Casa Palapa)
Detalhes do quarto
5× Camas De Casal Extragrandes
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
10
Quarto (Casa Palma)
Detalhes do quarto
4× Camas De Casal Extragrandes
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
4
Quarto, vista para o oceano (Casita)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
8
Quarto (Casa Arena)
Detalhes do quarto
4× Camas De Casal Extragrandes
Dormidas 8
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
8
Quarto, piscina privativa (Casita Jungle, Ground Pool)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
1
Cabana de Madeira Familiar, vista para o oceano
Detalhes do quarto
1 Cama De Casal Extragrande
e 1 Cama Individual
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
5
Quarto, piscina privativa, vista para o oceano (Casita, Rooftop Pool)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes
7.5
Bom
Com base em 385 avaliações verificadas
Quem se hospeda aqui?
Negócios
2%
Casal
46%
Família
12%
Grupos
32%
Individual
6%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Papaya Playa Project, em Tulum, um membro da Design Hotels, os viajantes destacam uma localização impressionante, entre a selva e a praia, com casitas exclusivas e funcionários acolhedores, além de festas animadas nos fins de semana. No entanto, preocupações recorrentes incluem um serviço inconsistente, manutenção variável e perturbações ocasionais decorrentes de eventos.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Papaya Playa Project, em Tulum, um membro da Design Hotels, os viajantes destacam uma localização impressionante, entre a selva e a praia, com casitas exclusivas e funcionários acolhedores, além de festas animadas nos fins de semana. No entanto, preocupações recorrentes incluem um serviço inconsistente, manutenção variável e perturbações ocasionais decorrentes de eventos.
muitos hóspedes adoraram as piscinas privativas ou nas coberturas e a localização conveniente, no início da Zona Hoteleira, embora o aproveitamento da praia possa ser prejudicado durante a época de sargaço. As avaliações sobre a gastronomia elogiam o café da manhã e os sabores, mas frequentemente mencionam preços muito altos e, por vezes, um serviço de restaurante lento. Espere uma estadia elegante, imersa na natureza, com vida noturna vibrante e um serviço variável.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Clube de praia com festas populares aos sábados e nas luas cheias; vários avaliadores mencionaram acesso gratuito para hóspedes, além de terrenos bem cuidados e muitos quartos com piscinas privativas ou nas coberturas. Algumas instalações parecem desatualizadas ou mal conservadas, as piscinas públicas são pequenas, o horário das aulas de ioga pode ser inconsistente e o sargaço pode limitar o uso da praia.
Avaliações dos hóspedes relacionadas
8
Myra
9 de ago. de 2024
·
A estadia foi de 3 noites
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
8
Koichi
3 de set. de 2024
·
A estadia foi de 2 noites
Facility is a bit old
Facility is a bit old
4
Mark
5 de jul. de 2023
·
A estadia foi de 3 noites
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
10
Anna
19 de nov. de 2024
·
A estadia foi de 2 noites
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
10
Keisha
12 de ago. de 2025
·
A estadia foi de 6 noites
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
10
Sophia
24 de set. de 2025
·
A estadia foi de 4 noites
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
8
Aimeerenee
23 de mai. de 2022
·
A estadia foi de 1 noite
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
10
Danielle
13 de jul. de 2023
·
A estadia foi de 1 noite
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
8
Patrick
28 de jan. de 2023
·
A estadia foi de 19.369 noites
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
2
Mauricio
10 de set. de 2024
·
A estadia foi de 4 noites
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
O feedback é variado: alguns acharam os quartos impecáveis, mas várias avaliações mencionam falhas, como piscinas ou espreguiçadeiras sujas, insetos, itens de higiene pessoal ausentes, odores de umidade ou esgoto e detritos pós-tempestade. Também foram relatados problemas de manutenção, como fechaduras emperradas, problemas no ar condicionado e acessórios envelhecidos.
Avaliações dos hóspedes relacionadas
2
George
15 de jun. de 2023
·
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
Don’t ever stay here!!! first they put us on a lower category room, they didn’t want to refund for their mistake, in addition there’s was no running water … stank all nite, for an overpriced hotel I rather stay elsewhere where the service is right.. so bad I checkout out early and didn’t care about refunds for my second room
8
Myra
9 de ago. de 2024
·
A estadia foi de 3 noites
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
8
Ashkan
27 de mar. de 2024
·
A estadia foi de 4 noites
Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol
Service was subpar for the nightly price. Didn’t get room service once and had to ask several times and never actually got it besides getting fresh towels. AC broken one night and took three asks to get it fixed. Yoga was promised daily but was missing. Property is a bit old now with cracked doors. Not a single appliance in the rooms besides AC. Not even a chair to sit on besides the bed. Also asked for a double bed weeks before arrival and was told to ask at check in to be accommodated, then promised a double bed after two nights in a single bed and then told that room was already booked after two nights with no option to upgrade. It was obvious they were just trying to kick the can down the road until we checked out but then again all this considered it is Mexico it won’t ever be perfect lol
4
Kamyar
19 de ago. de 2024
·
A estadia foi de 3 noites
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
8
Koichi
3 de set. de 2024
·
A estadia foi de 2 noites
Facility is a bit old
Facility is a bit old
2
fereshteh
29 de abr. de 2024
·
A estadia foi de 1 noite
Not clean at all. Not the place u feel comfortable at all
Not clean at all. Not the place u feel comfortable at all
6
Rikysha
10 de mai. de 2024
·
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
2
Christopher
3 de mar. de 2024
·
A estadia foi de 3 noites
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
Rooms had bugs in it, no shampoo or conditioner in the shower. Lock jammed and got locked in my hut. Had to crawl out window to get out. Employees are incredibly slow to do anything. Many don’t understand what you want. The parties on Saturday are a total inconvenience for the hotel guests. Priorities given to party guest.
6
RAMON
2 de ago. de 2024
·
A estadia foi de 3 noites
Esta descuidado el hotel el servicio malo, las habitaciones en mal estado, tuve que pedir que arreglaran algunas cosas e la habitación
Esta descuidado el hotel el servicio malo, las habitaciones en mal estado, tuve que pedir que arreglaran algunas cosas e la habitación
2
Mauricio
10 de set. de 2024
·
A estadia foi de 4 noites
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
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Quartos
As casitas de design moderno são exclusivas, com opções de piscinas privativas ou nas coberturas e, ocasionalmente, vista para o mar. Os pontos negativos incluem layouts muito pequenos para algumas categorias, comodidades mínimas no quarto (por exemplo, sem cafeteira), intrusões de vida selvagem e barulho das festas nos fins de semana.
Avaliações dos hóspedes relacionadas
6
Paige
1 de mai. de 2023
·
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
enjoyed our first night here, nice staff and great beach party. We didn’t mind the noise even though it was extremely loud. What we did mind was coming back to our room with raccoon pee everywhere and our second night spent trying to get a raccoon out of our roof. The resort did nothing to compensate our last night or our bad experience l- not even an offer to move to a new casita! the whole night I was staring up at a raccoon looking down at us-trying to burry his way through the roof. The room had a very small light so I could hardly see where the raccoon was moving which made it even more terrifying. The property says this is what to expect on a property with animals- I understand, but not inside the villa! I was scared to go to the bathroom or take a shower as the raccoon had buried a hole fully through the roof to access the bathroom. Super disappointed by how this was handled.
10
Raquel
19 de jan. de 2022
·
A estadia foi de 1 noite
Experiencia única, con un entorno natural frondoso e instalaciones impecables, excelente ambiente lounge chic ideal para parejas o con amigos, preciosa playa acceso a ella desde las habitaciones (solo mejoraría la iluminación en baños), sin duda volvería
Experiencia única, con un entorno natural frondoso e instalaciones impecables, excelente ambiente lounge chic ideal para parejas o con amigos, preciosa playa acceso a ella desde las habitaciones (solo mejoraría la iluminación en baños), sin duda volvería
10
Josel
26 de abr. de 2025
·
A estadia foi de 9 noites
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
10
Keisha
12 de ago. de 2025
·
A estadia foi de 6 noites
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
10
MARISLEIDYS
17 de jun. de 2023
·
A estadia foi de 4 noites
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
I really enjoyed staying at papaya playa. It was amazing. The hotel is beautiful and the rooms are beautiful as well. We stayed at a roof top pool and it was well worth the upgrade. I am so glad I upgraded. The cabanas a beautiful but too small and simple for my taste but also very beautiful & Cozy. The food is great. Drinks and food are a little pricy. Coming from Miami I expect this type of price from Miami but coming from tulum it was a little pricy. Overall great stay the food amazing the service Amazing. Javier was the person that helped us through our entire stay and he was always available & he even recommended so many amazing places to eat and to go. He made us a little guide. He also helped up get some scooters to go around town and we enjoyed that as well. Overall again great stay & I would recommended it everyone to have the tulum experience this is the place to go.
10
Sophia
24 de set. de 2025
·
A estadia foi de 4 noites
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
6
Dora A
7 de jul. de 2024
·
A estadia foi de 4 noites
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
10
Danielle
13 de jul. de 2023
·
A estadia foi de 1 noite
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
4
Flavia
1 de set. de 2022
·
A estadia foi de 4 noites
the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good
the room was so small that no suitcase could fit inside the room and we had to upgrade and pay another $900…the service is very good…but the rooms are not so good
10
Alexis
14 de ago. de 2022
·
A estadia foi de 2 noites
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
Muitos hóspedes descrevem funcionários calorosos e atenciosos e suporte de concierge responsivo via WhatsApp. Outros relatam falta de acompanhamento e disputas de cobrança no check-out, serviço de restaurante lento e profissionalismo irregular.
Avaliações dos hóspedes relacionadas
10
Brayan Antonio Rodriguez
30 de set. de 2022
·
A estadia foi de 1 noite
Excelente servicio. Desde la llegada, la asistencia a dudas y cualquier necesidad y la salida. En fin todo es una grandiosa experiencia. No dudaría en regresar. Gracias a todos por su hospitalidad y ganas de servir!!
Excelente servicio. Desde la llegada, la asistencia a dudas y cualquier necesidad y la salida. En fin todo es una grandiosa experiencia. No dudaría en regresar. Gracias a todos por su hospitalidad y ganas de servir!!
4
Eyal
13 de jan. de 2026
·
A estadia foi de 3 noites
Really bad customer service
Really bad customer service
2
David
8 de fev. de 2025
·
A estadia foi de 1 noite
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
Absolutely horrendous customer service. We’ve been loyal guests for years, spent absurd amounts of money, and were improperly charged for a “late check out fee” despite being at desk at requested time, and they refused to provide explanation nor any receipt/documentation. High turnover rate with staff (everyone friendly has left) and we will never come back. Most unprofessional customer service and check-out experience. Still owed thousands in refunds for “up-charges” and no one there will do anything. Safe location but all other features that made PPP great in the past are now a distant memory. Will consider legal recourse.
10
Viral
15 de fev. de 2023
·
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
Big shout out to Papaya playa to make our honeymoon super memorable! They were so warm and welcoming. Shout out to there crew: Peronica / Alexandre / Miralda and vanessa! Will definitely reccomend to families and couples!
6
Rikysha
10 de mai. de 2024
·
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
It took me a minute to write this review because I needed to get my thoughts together. I will say overall the property is nice. Our room was cute and similar to pics on the website. However, during our stay, we did have some issues. First of all the service at the restaurant on the property is awful. It takes forever just for someone to come up and take your order and then they disappear. Be prepared to wait hours at the restaurant waiting for your food, even if they aren’t busy at all. My fiancé and I got so tired of waiting we just left and ate somewhere else. Also, on our second morning at the property, we woke up to the smell of sewage in our hotel room. We immediately notified the front desk and ask if we could be switched to a different room because the smell was actually giving me a headache. We were told that they would be able to put us in a new room soon. We waited hours and never received an update on the status of the new room. We finally went to the front desk to see what was going on only to be told that we will still have to wait a while. At this point we were frustrated and missing out on our pre-booked excursions so we asked to speak to the manager. The manager was finally able to help us get into a new room. Aside from our conversation with the manager, it felt as though the rest of the staff could care less about our concerns. They seemed very dismissive. Like I said, the property is nice, but for the amount of money we paid I would expect better service.
10
Keisha
12 de ago. de 2025
·
A estadia foi de 6 noites
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
10
Sophia
24 de set. de 2025
·
A estadia foi de 4 noites
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
8
Aimeerenee
23 de mai. de 2022
·
A estadia foi de 1 noite
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
10
Alexis
14 de ago. de 2022
·
A estadia foi de 2 noites
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
We had an amazing stay here and the staff went above and beyond with whatever we needed. They were so accommodating when we arrived earlier than expected because we were getting picked up for a tour. The concierge was very helpful and attentive to our needs and responded very promptly whenever we texted them and had questions. They made sure we always had water for our room. The restaurant food was very delicious with a beautiful view and the staff service was excellent that made the experience even more enjoyable. We got the jungle casita with rooftop pool.. the room was beautiful and clean. We’re so thankful to all of the staff.. they made my husband and I’s trip truly special. Choosing papaya playa project to celebrate his birthday did not disappoint and exceeded our expectations.
2
Leonardo
23 de jun. de 2025
·
A estadia foi de 2 noites
Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation. Worst than that, they ignored all of our messages and contacts. Too bad, because that turned our stay a terrible Mess! Would never recomend or come back. It is not sorry all the money that we spent!.
Had an incident on the check out day, and the hotel staff didnt even try to reach out to make a statement or explanation. Worst than that, they ignored all of our messages and contacts. Too bad, because that turned our stay a terrible Mess! Would never recomend or come back. It is not sorry all the money that we spent!.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localização conveniente no início da Zona Hoteleira de Tulum, com uma praia cênica e fácil acesso a eventos. A área é segura, embora o aproveitamento da praia possa diminuir durante a época de sargaço.
Avaliações dos hóspedes relacionadas
8
Myra
9 de ago. de 2024
·
A estadia foi de 3 noites
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
4
Mark
5 de jul. de 2023
·
A estadia foi de 3 noites
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
A place for great pictures. Not sure what the appeal is here. Very expensive for one, small pool, beach was not usable due to seaweed and very smelly. I get the being out in the jungle thing, but for the price you pay to stay here. You think you’d get more service & amenities than just a few eggs for breakfast. Staff was friendly but service was lacking here.
6
Mar Y Sol
3 de abr. de 2024
·
A estadia foi de 1 noite
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
The property is run down by time. The staff takes time to deliver service request average between 20-30 minutes. The beach are is dirty and some staff at the beach club will cater to whites and not nationals.
10
Anna
19 de nov. de 2024
·
A estadia foi de 2 noites
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
Best place to stay to attend Full Moon Party. Entrance for the guests is complimentary. The beach is beautiful. The courtyard is dreamy.
10
Josel
26 de abr. de 2025
·
A estadia foi de 9 noites
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
Property is beautiful and the rooms are unique and special. Great service from the team across the campus. Convenient location for north part of Tulum.
10
Keisha
12 de ago. de 2025
·
A estadia foi de 6 noites
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
6
Dora A
7 de jul. de 2024
·
A estadia foi de 4 noites
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
Rooms are very small that’s the only negative. amazing location and amazing staff. Beautiful beach
8
Aimeerenee
23 de mai. de 2022
·
A estadia foi de 1 noite
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
10
Danielle
13 de jul. de 2023
·
A estadia foi de 1 noite
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
We had a great stay at PPP. Saturday night stays you get access to the DJ/ party for free which is great but if you aren’t planning on attending request a room far from the action as we could hear the music long into the night.
8
Patrick
28 de jan. de 2023
·
A estadia foi de 19.369 noites
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Man muss damit rechnen, dass im Januar einige Raves stattfinden die bis tief in die Nacht gehen.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
A comida e o café da manhã são frequentemente elogiados pelo sabor, mas os preços das refeições e bebidas são repetidamente descritos como muito altos. Vários hóspedes também notaram opções limitadas de café da manhã durante a semana e serviço ocasionalmente lento ou decepcionante.
Avaliações dos hóspedes relacionadas
8
Myra
9 de ago. de 2024
·
A estadia foi de 3 noites
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
We had a lovely stay at PPP! Despite its reputation for being a party place, it was super peaceful during the week and a great place to recharge. The breakfast was lovely - special shoutout to the breakfast staff who gave especially awesome service! The recent storms clearly did a number on the resort, as there was lots of debris all over and many of the cabanas were under repair. The one drawback of this resort is that the restaurant prices are pretty unreasonable, so ordering a snack or drink on the beach quickly adds up to an astronomical bill. My advice is to go out for dinner in downtown Tulum, bring in your own food and drinks, and enjoy the beautiful beach and pools!
4
Kamyar
19 de ago. de 2024
·
A estadia foi de 3 noites
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
Didn’t change the towels and clean the rooms, even when we asked. Food and drinks cost you an arm and a leg! Like 16 CAD for a bottle of water and 36 CAD for a shot of regular tequila. Our room that we booked was not available! They “did us a favour” and put 6 of us in a 3-room “villa” and charged us 200 USD extra! The “lobby” is an open air area and super hot and humid. In general I found Tulum as an unreasonably expensive and reap off place! Guys think it’s Ibiza or something. And you have to be very careful, they just charge for every single stupid thing. And many times double and triple if you don’t notice.
8
Bülent
23 de set. de 2024
·
A estadia foi de 3 noites
Otel çok güzel sadece kahvaltı seçeneğimiz fazla yoktu bi tost birde meyve tabağı ve çay verdiler diğer her şey ekstra yediğimiz kahvaltı için ekstra ücret normal kahvaltı fiyatından daha pahalıydı
Otel çok güzel sadece kahvaltı seçeneğimiz fazla yoktu bi tost birde meyve tabağı ve çay verdiler diğer her şey ekstra yediğimiz kahvaltı için ekstra ücret normal kahvaltı fiyatından daha pahalıydı
10
Keisha
12 de ago. de 2025
·
A estadia foi de 6 noites
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
We had an incredible stay at Papaya Playa! All of the staff were friendly and helpful and accessible whenever we needed anything or had any questions and provided a lot of good recommendations to us. It was easy to be able to chat via WhatsApp’s with the front desk for questions and to arrange whatever we needed. The hotel was able to arrange scooter and bike rentals and the hotel is right at the start of the hotel zone so Tulum Road was very accessible. Our casita was beautiful and clean and well maintained and we loved having our own private pool with ocean views. The party on Saturday was one of our favorite things we got to experience and it was nice having it be so accessible. The restaurant had amazing food and we looked forward to having breakfast every day! The included breakfast had several good options to choose from and the food was always so fresh and delicious. The only downside was the seaweed season and not being able to thoroughly enjoy the beach, which was happening at most hotels and areas along the hotel zone and you could tell the hotel still tried to make the most of it not being as appealing. We definitely want to come back to Papaya during the busier season when the water is clear and we can thoroughly enjoy the beach club amenities. Overall was a great stay and enjoyable experience, would definitely recommend this hotel to make your time in Tulum unforgettable.
8
Jonathan
1 de mar. de 2024
·
A estadia foi de 1 noite
Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.
Hotel is nice. Had a few issues waiting for room to be ready and also having to wait for 3 hours due to issues with the safe. Food was good. Drinks were expensive.
8
Johnny
16 de ago. de 2024
·
A estadia foi de 5 noites
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
Pricey drinks and food tho I had nothing to compare with. Friendly people and service.
10
Sophia
24 de set. de 2025
·
A estadia foi de 4 noites
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
We had a great stay at PPP! Super relaxing, great service, food, and location. We took a morning yoga class as well, which was very pleasant. All the staff were super kind and made our stay feel really special. We had a jungle casita with a rooftop pool. The rooftop pool was a great decision, I was in it every morning and night while we were there. We were nested slightly in the jungle, a perfect distance away from the beach. The water pressure in the open shower was so perfect. It is hard to describe how great the water pressure was. There is not a coffee maker in the room full disclosure. It didn’t matter during my trip because I wanted a cappuccino every morning anyway. I enjoyed the short jungle stroll to the on-site café before my morning splash. I really loved this trip, it was wonderful and I would easily book this room again.
8
Miranda
3 de mar. de 2024
·
A estadia foi de 6 noites
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
beautiful place, very nice vibe. i had breakfast included ,Buffey was only for weakens, other days menu was very limited.
8
Aimeerenee
23 de mai. de 2022
·
A estadia foi de 1 noite
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
The property was wonderful with cool art throughout. Great location. The check in process and staff was great. The moon party was awesome! The food and bar staff was very disappointing.
2
Mauricio
10 de set. de 2024
·
A estadia foi de 4 noites
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Pesadilla Playa Project. Un lugar totalmente sobrevalorado. No limpian la alberca privada, el restaurante es una absoluta estafa en la que dos cervezas y un par de hamburguesas te terminan saliendo en mas de 125 dólares. El Beach Club ya no tiene nada de ambiente. Los camastros se ven viejos y sucios. Ni siquiera tienen la delicadeza de revisar si los frascos de jabón y shampoo tienen producto. Muy mala experiencia en un hotel cien por ciento diseñado para estar a los turistas. Tan acostumbrados están a que los huéspedes se vayan antes de tiempo que ni siquiera les sorprendió que hiciéramos checkout antes de tiempo. Es más, ni siquiera nos preguntaron las razones de nuestra partida, lo mínimo que uno esperaría de un hotel con ese tipo de costo.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Enrique
18 de abr. de 2022
·
A estadia foi de 3 noites
Excelente
Excelente
8
Armin
27 de jul. de 2026
·
A estadia foi de 4 noites
Sehr zuvorkommendes, freundliches und hilfsbereites Personal. Jedoch nicht immer zeitlich effizient unterwegs.
Sehr zuvorkommendes, freundliches und hilfsbereites Personal. Jedoch nicht immer zeitlich effizient unterwegs.
2
hadeel
24 de mai. de 2026
·
A estadia foi de 4 noites
Absolutely not worth the money. Dirty beach, insects everywhere, tiny outdated rooms, broken furniture, and terrible food. The whole hotel feels old and poorly maintained. If you want luxury, cleanliness, or a classy experience — stay far away from this place.
Absolutely not worth the money. Dirty beach, insects everywhere, tiny outdated rooms, broken furniture, and terrible food. The whole hotel feels old and poorly maintained. If you want luxury, cleanliness, or a classy experience — stay far away from this place.
10
JOSE
3 de mar. de 2026
·
A estadia foi de 3 noites
La mejor habitación del hotel, gran tamaño, vistas al océano y alberca privada que lograban la atmósfera perfecta durante nuestra estancia.
La mejor habitación del hotel, gran tamaño, vistas al océano y alberca privada que lograban la atmósfera perfecta durante nuestra estancia.
4
Robert
13 de fev. de 2026
·
A estadia foi de 2 noites
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum
With so many other amazing options in Tulum its hard to recommend this hotel based on our experience. Pros: - A very nice room with good amenities - Nice bell hop and beach wait staff Cons: - Really poor service from the front desk - We arrived early and were told that hotel check-in was at 3pm, at 3:30pm our room still was not ready with the excuse of "the hotel is completely booked" - They were going to show us a potential room upgrade and forgot when other guests showed up to check-in - The second day our room keys stopped working, when we got the keys working we found out that our room hadn't been cleaned by 4:30pm Given all the above you can find much better options for your money in Tulum
Políticas da propriedade
Check-in
Check-out
De 15:00 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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outubro 2026
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-09-17: 268.613018021698USD
- 2026-09-18: 295.783206817627USD
- 2026-09-19: 291.59782782966613USD
- 2026-09-20: 264.7196968258667USD
- 2026-09-21: 261.7332319844055USD
- 2026-09-22: 261.7332319844055USD
- 2026-09-23: 261.7332319844055USD
- 2026-09-24: 261.7332319844055USD
- 2026-09-25: 293.63820205764773USD
- 2026-09-26: 293.63820205764773USD
- 2026-09-27: 266.46801326171874USD
- 2026-09-28: 266.46801326171874USD
- 2026-09-29: 266.46801326171874USD
- 2026-09-30: 266.46801326171874USD
- 2026-10-01: 282.1981124196625USD
- 2026-10-02: 308.6533054699707USD
- 2026-10-03: 308.6533054699707USD
- 2026-10-04: 280.768103405304USD
- 2026-10-05: 280.768103405304USD
- 2026-10-06: 280.768103405304USD
- 2026-10-07: 280.768103405304USD
- 2026-10-08: 280.768103405304USD
- 2026-10-09: 308.6533054699707USD
- 2026-10-10: 308.6533054699707USD
- 2026-10-11: 280.768103405304USD
- 2026-10-12: 297.9282115776062USD
- 2026-10-13: 297.9282115776062USD
- 2026-10-14: 297.9282115776062USD
- 2026-10-15: 297.9282115776062USD
- 2026-10-16: 324.3833871047974USD
- 2026-10-17: 324.3833871047974USD
- 2026-10-18: 283.6994930898285USD
- 2026-10-19: 286.0666033586121USD
- 2026-10-20: 281.48311667404175USD
- 2026-10-21: 299.21433827774047USD
- 2026-10-22: 303.07531179946903USD
- 2026-10-23: 337.09276372741704USD
- 2026-10-24: 335.8234942658997USD
- 2026-10-25: 297.9282115776062USD
- 2026-10-26: 286.0666033586121USD
- 2026-10-27: 286.0666033586121USD
- 2026-10-28: 286.0666033586121USD
- 2026-10-29: 374.4337551766968USD
- 2026-10-30: 381.1153197137451USD
- 2026-10-31: 381.1153197137451USD
- 2026-11-01: 366.10761105682377USD
- 2026-11-02: 360.13362998687745USD
- 2026-11-03: 367.10814599502567USD
- 2026-11-04: 367.10814599502567USD
- 2026-11-05: 348.6935578720093USD
- 2026-11-06: 363.70866128433227USD
- 2026-11-07: 366.0842352186585USD
- 2026-11-08: 349.4085711407471USD
- 2026-11-09: 356.10250699844363USD
- 2026-11-10: 356.10250699844363USD
- 2026-11-11: 356.10250699844363USD
- 2026-11-12: 367.10814599502567USD
- 2026-11-13: 367.10814599502567USD
- 2026-11-14: 360.13362998687745USD
- 2026-11-15: 356.10250699844363USD
- 2026-11-16: 356.10250699844363USD
- 2026-11-17: 350.8385976782227USD
Este alojamento disponibiliza transporte a partir do aeroporto. Forneça ao alojamento informações sobre a sua chegada antes de viajar, através dos dados de contacto que poderá encontrar na sua confirmação de reserva. Contacte o alojamento pelo menos 72 horas antes da chegada para organizar o check-in, através dos dados que constam na sua confirmação de reserva. Os clientes irão receber um e-mail 72 horas antes da chegada com instruções para o check-in. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- A idade mínima para efetuar o check-in neste alojamento é de 18 anos
- Este alojamento aceita cartões de crédito e cartões de débito; não se aceita numerário
- O alojamento não pode garantir quartos sem ruído
- O alojamento dispõe dos seguintes elementos de segurança: detetor de monóxido de carbono, extintor, sistema de segurança, kit de primeiros socorros e grades de segurança nas janelas.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- A piscina está aberta das 8:00 às 20:00.
- Terá de efetuar uma reserva se quiser desfrutar de massagens ou aceder a tratamentos de spa. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 3 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- O alojamento disponibiliza check-in sem contacto e check-out sem contacto.
O estacionamento está sujeito a restrições de altura dos veículos.
- Taxa de transporte de/para o aeroporto: 180 USD por veículo (só ida, ocupação máxima de 3) pessoas
- Check-in antecipado disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Estacionamento
Serviço de transporte ao aeroporto
Restaurante
Piscina
Serviço de quartos
Balcão de turismo
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Massagem
Solário
Spa/Health club
Pequeno-almoço no quarto
Quarto para pessoas com alergia
Sala familiar
Beach Sun Loungers
Atividades
Piscina
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Parque infantil
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Bicycle Tour Information
Evening Entertainment
Mobiliário de exterior
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Balcão de turismo
Limpeza a seco
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Depósito de bagagem
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Estacionamento
Estacionamento
Serviço de transporte ao aeroporto
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito