Dreams Jade Resort & Spa - All Inclusive
234 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
234 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Dreams Jade Resort & Spa - All Inclusive, les prix par nuit s'élèvent en moyenne à 223 $US pendant le mois le moins cher (août) et à 618 $US pendant le mois le plus cher (avril), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 394 $US |
| février | 424 $US |
| mars | 382 $US |
| avril | 618 $US |
| mai | 289 $US |
| juin | 234 $US |
| juillet | 250 $US |
| août | 223 $US |
| septembre | 234 $US |
| octobre | 240 $US |
| novembre | 306 $US |
| décembre | 414 $US |
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sept. · 234 $US
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Le plus cher : avril (env. 618 $US)
Le moins cher : août (env. 223 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 3 piscines extérieures vous attendent pour un petit plongeon avant de rejoin...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. 3 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Parmi les équipements et services offerts par cet hébergement de style Art déco, vous trouverez aussi l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une salle de jeux vidéo.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service d'arrivée express et un service de nettoyage à sec / blanchisserie. Si vous devez organiser une réunion à Puerto Morelos, faites confiance à cet hébergement qui dispose d'espaces événements mesurant 995 mètres carrés et comprenant un centre de conférence et une salle de réunion. Un parking aux horaires limités est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à Carnival Buffet, l'un des 7 restaurants de cet hébergement et profiterez d'un service d'étage 24 h/24. Idéal pour une soirée cocooning pleine de saveurs ! Pour manger sur le pouce, vous trouverez aussi sur place un café. Étant donné que l'hébergement propose un bar à la plage, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 3 bars/lounges ou de ses 2 bars en milieu de piscine. Un petit déjeuner buffet est offert gratuitement.
Chambres
Les 550 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar. Les chambres sont dotées d'un balcon ou un patio. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent des articles de toilette gratuits et un bidet.
Emplacement
Puerto Morelos et ses environs ne manquent pas de choses à découvrir : Dreams Jade Resort & Spa - All Inclusive vous fait profiter d'un séjour au bord de l'eau et se trouve à moins de 15 minutes en voiture de Place de Puerto Morelos et Plage de Puerto Morelos. Cet hébergement tout inclus se trouve à 22,4 km de Plage de Maroma et à 24,9 km de Club de golf Moon Palace.
À proximité
Coopérative des Artistes de Puerto Morelos(1.9 miles)
Église catholique San Jose(1.9 miles)
Place de Puerto Morelos(1.9 miles)
Plage Ojo de Agua(1.9 miles)
Phare Incliné(1.9 miles)
Plage de Puerto Morelos(3.7 miles)
Monument Ruta de los Cenotes(3.9 miles)
Sanctuaire Santuario de la Esperanza et capsule temporelle(4.5 miles)
Spa de la Jungle(4.6 miles)
Jardin botanique Dr. Alfredo Barrera Marín(4.6 miles)
Baye Petempich(9.7 miles)
Playa Paraiso Golf Club(10.8 miles)
Boutique du Cirque du Soleil à Vidanta Riviera Maya(10.9 miles)
Club de polo El Rey(11.1 miles)
Parcours de Golf Nicklaus Design(11.2 miles)
Aéroport international de Cancún (CUN)(18.5 miles)
Aéroport international Cozumel (CZM)(43.2 miles)
Aéroport international de Tulum (TQO)(88.5 miles)
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Nettoyage à sec
Emplacement
Manzana 20 Lote 1-1 Unidad 26 Region 3, Puerto Morelos, Quintana Roo, Mexique
Coopérative des Artistes de Puerto Morelos (1.9 miles)
Église catholique San Jose (1.9 miles)
Place de Puerto Morelos (1.9 miles)
Plage Ojo de Agua (1.9 miles)
Phare Incliné (1.9 miles)
Plage de Puerto Morelos (3.7 miles)
Options de chambre
6
Preferred Club Suite Ocean View Double
Détails de la chambre
2 Lits Doubles
Couchages 3
765 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite Ocean Front King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
6
Preferred Club Suite Ocean Front Double
Détails de la chambre
2 Lits Doubles
Couchages 3
765 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
6
Preferred Club Suite Ocean Front King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
765 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
6
Junior Suite Ocean View Double
Détails de la chambre
2 Lits Doubles
Couchages 3
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite Tropical View King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite Ocean Front Double
Détails de la chambre
2 Lits Doubles
Couchages 3
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
9
Preferred Club Governor Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1087 ft²
Balcon ou terrasseSalle à manger séparéeClimatisationWi-Fi (gratuit)Salon séparé
8
Suite Familiale
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Doubles
Couchages 4
1400 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
7
Suite Junior, 2 lits doubles
Détails de la chambre
2 Lits Doubles
Couchages 3
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
7
Suite Junior, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
7
Junior Suite Tropical View Double
Détails de la chambre
2 Lits Doubles
Couchages 3
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
6
Junior Suite Ocean View King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
700 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
6
Preferred Club Suite Ocean View King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
765 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
Avis des voyageurs
8
Très bien
Basé sur 1 212 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
42%
Familles
37%
Groupes
16%
Solo
1%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après de nombreux avis sur Dreams Jade Resort & Spa - All Inclusive, les clients encensent systématiquement le personnel aimable et dévoué, les piscines propres et l'ambiance familiale, tout en étant partagés sur la qualité de la nourriture, l'entretien des chambres et la plage parfois rocheuse et affectée par les algues.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après de nombreux avis sur Dreams Jade Resort & Spa - All Inclusive, les clients encensent systématiquement le personnel aimable et dévoué, les piscines propres et l'ambiance familiale, tout en étant partagés sur la qualité de la nourriture, l'entretien des chambres et la plage parfois rocheuse et affectée par les algues.
Beaucoup apprécient la variété des activités et des spectacles du soir, ainsi que la piscine et le salon réservés aux adultes du Preferred Club. Les points négatifs fréquemment soulevés incluent les vendeurs de clubs de vacances insistants, les fermetures occasionnelles de restaurants ou les longues attentes, ainsi que le manque de transats pendant les périodes de forte affluence. Les chambres sont généralement spacieuses mais certaines semblent vieillottes, avec des problèmes intermittents de climatisation ou de maintenance. Attendez-vous à un séjour bien géré, axé sur la piscine, plutôt qu'à une escapade plage classique avec une mer propice à la baignade.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines propres, dont un espace réservé aux adultes plus calme du Preferred, ainsi que des animations quotidiennes dynamiques et un spa bien noté ressortent. Les inconvénients mentionnés sont le nombre limité de transats aux heures de pointe, certaines fermetures anticipées de bars ou de lieux de divertissement, et une plage souvent affectée par les algues et les rochers.
Avis de voyageur à ce sujet
8
Angela
25 juil. 2024
·
A séjourné 4 nuits
Resort was nice. Really liked the adult only pool. I did not enjoy waiting in line in the humid weather for restaurants.
Resort was nice. Really liked the adult only pool. I did not enjoy waiting in line in the humid weather for restaurants.
10
Frank
31 août 2025
·
A séjourné 4 nuits
Beautiful resort, stayed in the Preferred Club which offered an adults only infinity pool, swim up bar, and top shelf liquor at the Preferred lounge. Check in and check out as a Preferred member was such a breeze. All the staff were amazing, always asking if we needed anything and bringing our drinks to our pool chairs. The buffet was small but there was always something for us to eat to our liking. The restaurants were also great- we had Italian and Mexican which were really good. The Teppanyaki dinner at Spice was also great, but note that you can’t order other things off the menu if you do Teppanyaki like sushi or apps. Our room was beautiful with a large balcony with a jacuzzi, and a separate living area. Overall, a great stay, would definitely come back here again!
Beautiful resort, stayed in the Preferred Club which offered an adults only infinity pool, swim up bar, and top shelf liquor at the Preferred lounge. Check in and check out as a Preferred member was such a breeze. All the staff were amazing, always asking if we needed anything and bringing our drinks to our pool chairs. The buffet was small but there was always something for us to eat to our liking. The restaurants were also great- we had Italian and Mexican which were really good. The Teppanyaki dinner at Spice was also great, but note that you can’t order other things off the menu if you do Teppanyaki like sushi or apps. Our room was beautiful with a large balcony with a jacuzzi, and a separate living area. Overall, a great stay, would definitely come back here again!
8
Kevin William
8 nov. 2025
·
A séjourné 8 nuits
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
8
Jenalee
9 mars 2025
·
A séjourné 7 nuits
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
8
Jacky
26 oct. 2025
·
A séjourné 6 nuits
Pool was great. Super clean and lots of chairs and umbrellas to sit. Shortage of towels several times during the stay
Pool was great. Super clean and lots of chairs and umbrellas to sit. Shortage of towels several times during the stay
8
Mauro A
13 oct. 2025
·
A séjourné 7 nuits
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
10
Richard
27 avr. 2025
·
A séjourné 8 nuits
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
Love Dreams Jade for its very welcoming and hardworking staff, close proximity to the airport and many tourist hot spots, quality dining and beverage/bar options and ability to eat in any restaurant without having to book in advance (except for Teppanyaki at Spice), excellent onsite and offsite activities for all ages, hotel safety and cleanliness, its quiet location outside the hustle and bustle of Cancun, beautiful pool areas and beach and never having a problem to find chairs, ability to relax without being hassled by vendors, beautiful hotel design and smaller intimate hotel feeling with access to everything you could ever need! We are longtime Hyatt members and have visited several Dreams locations in the Caribbean. We strongly recommend Dreams Jade if you’re looking for a perfect family, friends, or couples vacation, or to celebrate a special occasion or wedding! Thank you Dreams Jade for a lifetime of fun memories and making us feel just like family!!
10
Zoheb
11 oct. 2025
·
A séjourné 3 nuits
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
10
Christopher
5 juil. 2025
·
A séjourné 4 nuits
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
10
Debbie
24 juin 2025
·
A séjourné 5 nuits
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé la propriété et les chambres propres et bien entretenues. Cependant, certains signalent des odeurs de moisi, des chambres occasionnellement sales, et des signes d'usure ou des problèmes de maintenance.
Avis de voyageur à ce sujet
6
Javier
25 juil. 2024
·
A séjourné 7 nuits
The rooms smell of moisture and need to improve the cleanliness of the rooms.
The rooms smell of moisture and need to improve the cleanliness of the rooms.
6
Alina
29 juin 2025
·
A séjourné 5 nuits
Pros: Friendly staff and lots of activities! Beautiful landscaping and delicious food at the hibachi restaurant. Cons: cleanliness of the pool and the room bathrooms (rooms overall are outdated), and the food at the Mexican restaurant was below average, the mattress and pillows were quite uncomfortable.
Pros: Friendly staff and lots of activities! Beautiful landscaping and delicious food at the hibachi restaurant. Cons: cleanliness of the pool and the room bathrooms (rooms overall are outdated), and the food at the Mexican restaurant was below average, the mattress and pillows were quite uncomfortable.
10
Amol
9 nov. 2025
·
A séjourné 5 nuits
Spotless, lots of activities, family friendly,good food
Spotless, lots of activities, family friendly,good food
6
John
30 oct. 2025
·
A séjourné 4 nuits
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
10
Gonzalo
5 nov. 2025
·
A séjourné 4 nuits
Very clean,,staff happy and friendly, food exelent
Very clean,,staff happy and friendly, food exelent
10
Karen
13 oct. 2025
·
A séjourné 5 nuits
Clean room
Clean room
8
Melodee
4 févr. 2025
·
A séjourné 7 nuits
All staff very pleasant except in buffet. Cleanliness good, we had small flies in our room entire time, even after a thorough deep clean. Front desk said it is that time of year for them,
All staff very pleasant except in buffet. Cleanliness good, we had small flies in our room entire time, even after a thorough deep clean. Front desk said it is that time of year for them,
10
Zoheb
11 oct. 2025
·
A séjourné 3 nuits
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
Everything was exceptional! Staff were very friendly and went above and beyond with requests or assistance. The room was in very clean and in great condition. Temp was set to a cool temperature during entire stay and helped with dealing with the heat and humidity. Pool was also very exceptional and perfect with ample space to swim and relax. The spa services were above and beyond as well. A very private and intimate setting and amazing services. 11/10!
10
Christopher
5 juil. 2025
·
A séjourné 4 nuits
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
4
Genci
6 août 2025
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A séjourné 10 nuits
The staff were very friendly. The property was very old and the area smelled. We had 4 rooms and all had problems. Sewer smell, bathroom won’t flush, AC broke, ceiling leaked water. 4 out of 8 people got food poisoned. Very limited seafood. Food was cheap quality. Orange juice and milk tested nothing like orange or milk. Restaurants were a big disappointment. Overall I can only give 2 stars for the staff that was helpful. Other than that was a waste of money and time.
The staff were very friendly. The property was very old and the area smelled. We had 4 rooms and all had problems. Sewer smell, bathroom won’t flush, AC broke, ceiling leaked water. 4 out of 8 people got food poisoned. Very limited seafood. Food was cheap quality. Orange juice and milk tested nothing like orange or milk. Restaurants were a big disappointment. Overall I can only give 2 stars for the staff that was helpful. Other than that was a waste of money and time.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont généralement spacieuses et confortables, dont beaucoup disposent de grands balcons et de jacuzzis, mais le décor montre son âge et certains signalent des problèmes de climatisation, des nuisances sonores, des fuites ou des erreurs d'étiquetage des chambres avec vue sur l'océan. Quelques personnes mentionnent une connexion Wi-Fi faible ou des pannes d'ascenseur.
Avis de voyageur à ce sujet
6
Grisel Maria
27 sept. 2025
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A séjourné 5 nuits
The room was clean daily which is a big plus. Unfortunately, there wasn’t anything to do in the resort. There weren’t many options for food and many restaurants were closed. The beach view room I was in was a tease. By “ocean view” it was if you looked over the balcony to see the corner of the oceanfront. The jacuzzi was dirty and nothing like the pictures online.
The room was clean daily which is a big plus. Unfortunately, there wasn’t anything to do in the resort. There weren’t many options for food and many restaurants were closed. The beach view room I was in was a tease. By “ocean view” it was if you looked over the balcony to see the corner of the oceanfront. The jacuzzi was dirty and nothing like the pictures online.
8
Kevin William
8 nov. 2025
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A séjourné 8 nuits
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
We stayed in the preferred section with kids, the suite was perfect in size and the balcony was also a good size with a tub. The food was of a higher quality than most all inclusive resorts. Only issues I had was that for the first 2 days we faced a wall instead of ocean view, the resort did move us and we loved the new suite. There are lots of weddings in the weeks. And the groups just take over, the pools get extremely busy also places a wedding venue right outside our suite so was very loud, we were lucky our kids were old enough to not be bothered by the music or fireworks at the end but if we had a younger family if could have been worse. I am really torn on if I would return as the food and grounds are lovely, the service is great, the suites are a great size but the negatives were the size of the property when big groups come in, not enough shade but the pool and only one large family pool which gets busy especially in the weekend.
10
Zack
24 juin 2025
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A séjourné 4 nuits
Stay time: June 16-22 ROOM; Booked this all inclusive resort for myself and my girlfriend for our one year anniversary. We were very happy with the room situation (preferred king room with ocean view). Room layout included a large living room section, with a king bed and plenty of room to move around. There was a large balcony with a jacuzzi which we did not get the chance to use. Would highly recommend this room to a couple who values each others space (had our own seperate closets and sinks, with a safe). Bidet is also included in the seperate toilet / bathroom section of the room with its own sink. Room came complete with a mini fridge that was stocked with 4 Dos Equis’s every day, two bottles of water, as well as regular and Diet Coke. You can always request more from room service. The preferred section of the resort is adults only and has access to premium alcohol (only one bar in the lounge area, indoors) as well as a seperate pool area from the family side, along with private beach access also seperate from the family side. RESORT EXPERIENCE: Despite being a adults only + family resort, the family side was a ton of fun with activities and events happening every day with specific areas for younger kids to participate in day care and teenagers to play games like ping pong, video games and pool. The family aspect did not inhibit our experience whatsoever and most parents with kids were very fun. If anything it made the experience even more enjoyable.
Stay time: June 16-22 ROOM; Booked this all inclusive resort for myself and my girlfriend for our one year anniversary. We were very happy with the room situation (preferred king room with ocean view). Room layout included a large living room section, with a king bed and plenty of room to move around. There was a large balcony with a jacuzzi which we did not get the chance to use. Would highly recommend this room to a couple who values each others space (had our own seperate closets and sinks, with a safe). Bidet is also included in the seperate toilet / bathroom section of the room with its own sink. Room came complete with a mini fridge that was stocked with 4 Dos Equis’s every day, two bottles of water, as well as regular and Diet Coke. You can always request more from room service. The preferred section of the resort is adults only and has access to premium alcohol (only one bar in the lounge area, indoors) as well as a seperate pool area from the family side, along with private beach access also seperate from the family side. RESORT EXPERIENCE: Despite being a adults only + family resort, the family side was a ton of fun with activities and events happening every day with specific areas for younger kids to participate in day care and teenagers to play games like ping pong, video games and pool. The family aspect did not inhibit our experience whatsoever and most parents with kids were very fun. If anything it made the experience even more enjoyable.
8
Matthew
4 oct. 2025
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A séjourné 7 nuits
Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.
Property was a little older but clean. Our cleaning service was amazing! Only thing I didn’t like about the room was the fact that our balcony hot tub took over 45/1hour to fill up. I’d booked an ocean front suite and I’d honestly recommend going for the ocean view so that you can see the resort and the ocean which is a much more pleasant view in my opinion due to how small the beach is and it’s filled with seaweed. Beach was very seaweed filled. We got 3 of 7 days to use the beach for part of the day. Pool was great! Food was great for dinner but room service was very mediocre. The breakfast buffet was decent but the selection wasn’t rotated much at all except for one little line that had bacon only some mornings. Very packed and a lot of people reserve pool chairs before they get down there and leaves slim pickings if any, don’t get down there any later than 10:00 am. Overall 4 out of 5 stars. I’ve stayed ate secrets maroma, and Hyatt ziva Cancun which are both part of the same collection. We enjoyed this resort as a family but I don’t see us ever returning. If your an all inclusive person than this is a decent place to start off but I wouldn’t recommend it if you’ve been to other property’s that may have been more expensive or higher rated because it can get kind of disappointing.
6
William
27 juin 2025
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A séjourné 4 nuits
Dreams Jade is really showing it's age. The balcony on our Preferred Club Ocean Front room the tiles were loose and coming up. No more glass of champaign when you arrive. Time to start looking for a new resort!
Dreams Jade is really showing it's age. The balcony on our Preferred Club Ocean Front room the tiles were loose and coming up. No more glass of champaign when you arrive. Time to start looking for a new resort!
8
tom michael
7 juil. 2025
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A séjourné 6 nuits
Very friendly staff. Good food. Could not use the beach as it was completley covered in seagrass. We had a water leak through the roof and part of the ceiling came down. Staff were very accommodating especially Ernesto. Very thankful for him.
Very friendly staff. Good food. Could not use the beach as it was completley covered in seagrass. We had a water leak through the roof and part of the ceiling came down. Staff were very accommodating especially Ernesto. Very thankful for him.
6
ola
9 août 2025
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A séjourné 4 nuits
Every thing is good except the elevator not working for two days and I am in 4 floor and made two tickets without any response otherwise everything was good
Every thing is good except the elevator not working for two days and I am in 4 floor and made two tickets without any response otherwise everything was good
6
John
30 oct. 2025
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A séjourné 4 nuits
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
We had to change rooms because our first room Which was a paid for ocean view, we could only see the main garden area. On top of that the room smelled of a combination of must, mold, and mildew. The second room was much better even though the AC did not appear fully functional. The room cleaning staff also did the bare minimum work they could have.
8
Carol
18 nov. 2025
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A séjourné 7 nuits
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
8
Connie
20 sept. 2025
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A séjourné 7 nuits
The staff here are so super nice and helpful. The buffet was always very good with plenty of options. Would have loved to had water aerobics every day. Our room was very nice but air conditioning was not as cold as we would have liked. I booked ocean view room but it was definitely a garden view. We could not see the ocean. The spa was wonderful we enjoyed a massage and hydro therapy. All in all this resort was wonderful and would definitely recommend.
The staff here are so super nice and helpful. The buffet was always very good with plenty of options. Would have loved to had water aerobics every day. Our room was very nice but air conditioning was not as cold as we would have liked. I booked ocean view room but it was definitely a garden view. We could not see the ocean. The spa was wonderful we enjoyed a massage and hydro therapy. All in all this resort was wonderful and would definitely recommend.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour sa chaleur, son attention et son dévouement, de nombreux clients félicitant le personnel de service et les concierges du Preferred Club ; l'enregistrement se déroule souvent sans problème. Les points négatifs incluent les vendeurs de clubs de vacances insistants, l'occasionnelle impolitesse ou la lenteur du service au restaurant ou en chambre, ainsi qu'une résolution inégale des problèmes.
Avis de voyageur à ce sujet
6
Edward
29 juil. 2025
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A séjourné 2 nuits
I liked the vibe and friendliness of the staff in the VIP area and pool area like from Oscar and Ivan. I did NOT like the fact that someone went through our room while we were out and took both of our cell phone chargers.
I liked the vibe and friendliness of the staff in the VIP area and pool area like from Oscar and Ivan. I did NOT like the fact that someone went through our room while we were out and took both of our cell phone chargers.
10
Alejandro
15 sept. 2025
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A séjourné 9 nuits
The service of the staff is just outstanding. You can see the Director of the Hotel at the restaurants supervising everything, but across the property. All the people are really great, at the bar, the pool, towels, concierge. ALL OF THEM, at the restaurants. Miss Fernanda at the restaurants, Erwing, Emiliano and Karina in Carnival, Jose at CIN CIN, all, Ivan at the entrance, all are giving the extra mile
The service of the staff is just outstanding. You can see the Director of the Hotel at the restaurants supervising everything, but across the property. All the people are really great, at the bar, the pool, towels, concierge. ALL OF THEM, at the restaurants. Miss Fernanda at the restaurants, Erwing, Emiliano and Karina in Carnival, Jose at CIN CIN, all, Ivan at the entrance, all are giving the extra mile
10
Maria
26 juil. 2025
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A séjourné 6 nuits
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
10
Liana
10 juil. 2024
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A séjourné 3 nuits
The customer service was great. We had issues and they were able to change our rooms and fix our issues. They were very attentive and very welcoming. We booked a preferred room and it was worth it. Our VIP concierge Maureen was excellent! She was informative and made us feel like family. We would highly recommend. See you soon Dreams!
The customer service was great. We had issues and they were able to change our rooms and fix our issues. They were very attentive and very welcoming. We booked a preferred room and it was worth it. Our VIP concierge Maureen was excellent! She was informative and made us feel like family. We would highly recommend. See you soon Dreams!
6
Firelei
12 sept. 2025
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A séjourné 7 nuits
Do not give me two words to describe what I did not like and a whole paragraph to write what I liked. Here is what I didn't like...... the smell of mold in the rooms, the restaurants and bars close most of the time due to weddings or other events. The bar near the beach was closed on Friday, Saturday, Sunday and Monday!! The food was exactly like airplane food in premium economy, not even business class. The beach was full of seaweed and smell like so everywhere, Nor a good experience. The staff was great though!
Do not give me two words to describe what I did not like and a whole paragraph to write what I liked. Here is what I didn't like...... the smell of mold in the rooms, the restaurants and bars close most of the time due to weddings or other events. The bar near the beach was closed on Friday, Saturday, Sunday and Monday!! The food was exactly like airplane food in premium economy, not even business class. The beach was full of seaweed and smell like so everywhere, Nor a good experience. The staff was great though!
10
Dwayne
13 oct. 2025
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A séjourné 8 nuits
We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.
We love the staff most of all. Lourdes, Edwin, Jesus, Emiliano, Jonathan and Raul in the breakfast time are all wonderful. They just make our vacation every time. We can’t wait to go back soon.
4
Joelle
25 avr. 2025
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A séjourné 3 nuits
Becareful i booked a spa for my 1st day, as soon as i got in they sent me to a time share trap who promised me credits to sit through a 90 min session, and rescheduled my spa day.They went over to 2 hours and 15 minutes, and they tried to keep my Id to keep ne there longer.When i decided to leave without my ID they got were not happy to have to find me to bring it to me.This 2 hour plus workshop in turn messed up my schedule fpr the spa,which i ended up missing and they charged me for it right before i was checking out.Will never stay here again.The staff is in on the scam BEWARE....too bad too because other than that i enjoyed myself
Becareful i booked a spa for my 1st day, as soon as i got in they sent me to a time share trap who promised me credits to sit through a 90 min session, and rescheduled my spa day.They went over to 2 hours and 15 minutes, and they tried to keep my Id to keep ne there longer.When i decided to leave without my ID they got were not happy to have to find me to bring it to me.This 2 hour plus workshop in turn messed up my schedule fpr the spa,which i ended up missing and they charged me for it right before i was checking out.Will never stay here again.The staff is in on the scam BEWARE....too bad too because other than that i enjoyed myself
6
Shuai
23 oct. 2025
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A séjourné 7 nuits
I would say overall the resort is well maintained. Rooms and other facilities are good. Entertainment team was doing a great job.. House keeper was ok as they do not have a consistent standard of service the room. Most staff are well trained and friendly Except one. I would recommend that Food and Beverage department needs more improvement. Just a Day before we check out, our family of 7 were lined up for 45-50 minutes for the Italian restaurant for our last dinner. The hostess was really rude as she said we did not wear proper shoes. We all have close toe shoes which I believe it’s a common practice for the resort dinner restaurant as the dress code. As we were talking, two other guests with sandals were walking out of the restaurant. I invited her to see it and she got really mad afterwards and told us to go away as we did not meet the hotel policies. WOW, we were speechless and didn’t even expect that type of behaviour from a 5 star hotel staff. I went to file a complaint and talked to her line manager but he didn’t do anything. I don’t quite understand that this resort close some of their restaurants for dinner. There are 6 restaurants in the resort but typically we can only have 3-4 open. Overall, not a great experience but I would say most staff works really hard to make us enjoy our vacation.
I would say overall the resort is well maintained. Rooms and other facilities are good. Entertainment team was doing a great job.. House keeper was ok as they do not have a consistent standard of service the room. Most staff are well trained and friendly Except one. I would recommend that Food and Beverage department needs more improvement. Just a Day before we check out, our family of 7 were lined up for 45-50 minutes for the Italian restaurant for our last dinner. The hostess was really rude as she said we did not wear proper shoes. We all have close toe shoes which I believe it’s a common practice for the resort dinner restaurant as the dress code. As we were talking, two other guests with sandals were walking out of the restaurant. I invited her to see it and she got really mad afterwards and told us to go away as we did not meet the hotel policies. WOW, we were speechless and didn’t even expect that type of behaviour from a 5 star hotel staff. I went to file a complaint and talked to her line manager but he didn’t do anything. I don’t quite understand that this resort close some of their restaurants for dinner. There are 6 restaurants in the resort but typically we can only have 3-4 open. Overall, not a great experience but I would say most staff works really hard to make us enjoy our vacation.
8
Carol
18 nov. 2025
·
A séjourné 7 nuits
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
10
Debbie
24 juin 2025
·
A séjourné 5 nuits
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre paisible près de Puerto Morelos et à l'écart de la zone hôtelière de Cancun, avec une disposition compacte et facile à explorer à pied. Plusieurs personnes notent un chemin d'accès accidenté et des trajets plus coûteux ou plus longs pour les activités hors site ; un transfert aéroport d'environ 20 minutes est généralement indiqué.
Avis de voyageur à ce sujet
10
Amber
14 mai 2025
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A séjourné 5 nuits
Great property , will stay here again , staff was fabulous , rooms clean and great location , 20 min from airport
Great property , will stay here again , staff was fabulous , rooms clean and great location , 20 min from airport
8
kassandra
5 sept. 2024
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A séjourné 3 nuits
The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.
The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.
8
Mauro A
13 oct. 2025
·
A séjourné 7 nuits
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
Getting There The trip from the airport to Puerto Morelos was full of surprises. I’ve been visiting Mexico almost every year since 1995, and this was the first time I’ve seen Route 307 in such poor condition. Vegetation was overgrown above eye level, the road had numerous potholes, many lane markings were faded or missing, and several signs were either damaged or incomplete, showing only partial directions. Upon arrival in Puerto Morelos, we encountered even more potholes and narrow, uneven streets. Parking Valet services were our only option — not ideal, especially since our room was located very close to the parking lot. The staff required us to leave the car keys with the valet attendants, which proved inconvenient; one day, it took about 20 minutes just to retrieve our car. Restaurants The resort offers several good dining options, we loved the Mediterranean and Japanese. The cafeteria also had a wide and satisfying selection of dishes. Facilities The property itself is very attractive and well maintained. Beach The beach was comfortable and equipped with plenty of palapas for shade. However, during our stay, sargassum was a major and persistent issue despite the continuous efforts of the staff to keep the area clean. Pools There are two beautiful pools, both featuring swim-up bars. They were consistently clean and inviting. People we would like to recognize Jose, Davi, Nora, Synthia e Miguel (restaurants), Alfredo e Elder(bar), Diana (breakfast grill)
10
Rosanna Michel
4 oct. 2025
·
A séjourné 4 nuits
I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!
I had an amazing time at Dreams Jade Resort. The main reason I chose this hotel was its location—it’s much quieter than Cancun’s Hotel Zone, which made it perfect for a relaxing getaway. During my stay, I had no complaints at all; everything was absolutely perfect! I’d like to give a special shout-out to David and Fernanda from the entertainment team, as well as Cecilia, the sweetest host at the Castaway restaurant. Juan, our waiter at Tamarind (the Mexican restaurant), was phenomenal, and Luis and Fabiola from the Asian restaurant were both professional and incredibly friendly. The food was delicious, the atmosphere was wonderful, and the daily and nightly activities made the experience even better. I definitely plan to return to Dreams Jade Resort!
10
Xena Torres
8 févr. 2025
·
A séjourné 5 nuits
The resort was great! All the workers were very friendly and answered all the questions we had. Something I would’ve liked is to get a small tour around the area to get an idea of where certain buildings were located such as the spa. The Hyatt app was very helpful with scheduling services and also seeing what activities were being offered for the week! Will definitely return in the future :)
The resort was great! All the workers were very friendly and answered all the questions we had. Something I would’ve liked is to get a small tour around the area to get an idea of where certain buildings were located such as the spa. The Hyatt app was very helpful with scheduling services and also seeing what activities were being offered for the week! Will definitely return in the future :)
10
Angel Luis
18 août 2025
·
A séjourné 5 nuits
It was beautiful and safe
It was beautiful and safe
10
Braden
16 févr. 2025
·
A séjourné 7 nuits
Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
Great layout for a resort with easily walkable distances to everything. Great food options and service. Beautiful grounds with a main garden from the lobby to side garden with lovely vegetation to set it apart from other resorts. Great pools with wonderful temperatures. Even when fully booked, doesnt feel overwhelming. We will be looking for more Dreams locations for our next winter getaway.
8
Angel G.
11 août 2024
·
A séjourné 7 nuits
The service, food, staff, restaurants and amenities are excellent but the beach is very dirty and rocky. Be prepared to be in the pool that after a while has only hot water. This hotel is located far from any local fun activities and taxi rides are very expensive. If you want to go with the hotel tours are usually very expensive too. I wish I would have stayed in the Cancun area or in Playa del Carmen.
The service, food, staff, restaurants and amenities are excellent but the beach is very dirty and rocky. Be prepared to be in the pool that after a while has only hot water. This hotel is located far from any local fun activities and taxi rides are very expensive. If you want to go with the hotel tours are usually very expensive too. I wish I would have stayed in the Cancun area or in Playa del Carmen.
10
Christopher
5 juil. 2025
·
A séjourné 4 nuits
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
We enjoyed our stay. We have been to 15+ all inclusive resorts. This one is really nice and I feel like it was a really good value. The beach does not have blue hotel zone water. It is like most of the beaches in the area south of cancun. The room was vey nice. The food was good and the options were plentiful. The resort is large enough to feel like resort and not just a hotel, but not so big that you have to take transportation to get around and need maps to find everything. The rooms and grounds are clean and well maintained. The pools were clean and fun. Our kids liked the Explorers Club. It was a great vacation!
10
Debbie
24 juin 2025
·
A séjourné 5 nuits
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Dreams Jade is a beautiful resort. Details matter and this resort delivered on that! The beds are so comfortable! When we arrived at our room (we did not have any upgraded package) we were greeted with a plate a chocolate covered fruits welcoming us and the same for our last night! All of the pools are heated and they are right by the beach which makes for a beautiful view. You don’t need to make reservations at the restaurants which I really loved bc most other resorts require that. They didn’t pressure us into purchasing excursions/time shares. Staff always greeted us with a smile. Room service was great- although very late once but rectified the issue. They also have a fun kids club with activities all day and a separate teen zone (just wish my kids could have enjoyed the teen zone but they are just a couple of years too young). It is a bit smaller than other resorts I’ve stayed at but that makes it so much easier to navigate the grounds, especially when you have two children and they’re hungry or you’re coming back from an excursion at night. The sargassum was present at our beach and though we were not able to get in the water, we were able to stroll the beach and enjoy the view from the pool.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les expériences en restaurant varient d'un excellent repas dans un restaurant spécialisé (souvent salué pour la cuisine italienne, française et japonaise) à un buffet moyen avec une rotation limitée et des plats occasionnellement tièdes. Attendez-vous à des files d'attente, à des fermetures de restaurants occasionnelles ou à des inscriptions aux repas japonais le jour même, ainsi qu'à une qualité variable au bar ; le service en chambre peut être lent.
Avis de voyageur à ce sujet
4
Keelen
5 janv. 2025
·
A séjourné 3 nuits
The food was low quality, there was a wait for every single meal, sometimes up to an hour. They are clearly understaffed. Not enough chairs around pool and beach. Entertainment was below average it was simply not a pleasant experience.
The food was low quality, there was a wait for every single meal, sometimes up to an hour. They are clearly understaffed. Not enough chairs around pool and beach. Entertainment was below average it was simply not a pleasant experience.
8
Jenalee
9 mars 2025
·
A séjourné 7 nuits
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
Pros: -Heated main pool, overall pool space and chairs were generally available -Saul and the entertainment crew were awesome -Property layout and amenities were amazing Cons: -The food at the restaurants was just OK. They didn't have a lot of options and everything was very salty. Also...no tacos or taco bar!! -The nightly shows were not great with the exception of the fire show. -Poolside music was not great (except when the entertainment staff was doing an activity) Pools- the non-preferred area had 3 pools plus a wading pool. The pools were a decent size and one had a swim up bar. Ideally these would have been all connected as they were all right next to each other. Pools seats were generally available, even if you didn't wake up at dawn to save seats. Food- The poolside grill was limited with burgers, hot dogs, chicken wings, and occasionally a quesadilla as well as chips and guac/salsa. The other lunch option served pizza and some seafood dishes, but not a rotating menu like I would have expected. The buffet was very standard, the only issue here was if you wanted eggs/omelets in the AM it took forever! The dinner restaurant options were Mediterranean (didn't eat here), Asian/Hibachi which was our favorite. We did both options, Luis was our grill master and did an awesome job and the menu options were all great. Italian was okay, everything was very salty, but the risotto balls were pretty good! Mexican was a huge disappointment, the menu was small and did
10
William
4 oct. 2025
·
A séjourné 5 nuits
The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!
The reason my wife and I keep coming back are the staff like Cecilia, Antonio, and especially our favorite staff member Armando at the Preferred Club pool. He makes you feel like you are royalty. This includes Karla at the pool. Wait staff like Omar. It's not so much the resort itself. The old lady is starting to show her wear but it's the people I mentioned that make this resort. I encourage everyone to give Jade a chance. If you do make sure you eat at least once at Mercure you won't regret it!
10
Michelle Marie
2 mars 2025
·
A séjourné 6 nuits
Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}
Me and my husband just returned from our honeymoon there and absolutely loved it! Very impressed and happy with the amount of restaurants and variety of food options (even just within the buffet itself!) We loved the hibachi experience at Spice- our chef was hilarious and put on a great show! The staff was very welcoming and friendly. We stayed in the preferred club and loved our tub on the balcony and adults only pool. The pool, beach, and ocean were all so great and just steps from each other! Our room was spacious, pretty, and comfy and the daily housekeeping was always great. We did a spa day at the resort and did a couples massage where we had great service as well. The resort seems to offer plenty of activities and entertainment and is very family friendly but our happy place was at the pool and our private tub at night :) We already miss the pool and all the food! We will definitely be back! Thank you for an incredible honeymoon. {Personally my biggest complaint/disappointment was not finding many options in the gift shop that had the resort name/logo on it. There was some hats and quite a few men’s shirts with the name, but I was hoping to find a cute women’s tank top or sweatshirt or even a magnet.}
10
Maria
26 juil. 2025
·
A séjourné 6 nuits
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
Amazing resort and amazing staff , second time here and we loved it , only thing they don’t have a lot of seafood , if u a seafood lover this is not ur best option. Almost all the food is always Mexican which we loved and it wasn’t an issue , they have a lot of drinks varieties. The room upgrade that Expedia offered because I’m gold they said no availability and didn’t let me even finished saying it I guess they trained the staff to say that and don’t give out the upgrade.
8
Jennifer Danyel
26 sept. 2025
·
A séjourné 6 nuits
We stayed here for our 25th wedding anniversary, and it was absolutely amazing! The hotel was spotless, beautifully updated, and thoughtfully decorated. Our ocean-view room was so spacious with a huge balcony that made it extra special. Dining was incredible. The Teppanyaki restaurant was so good we went twice, and we also loved the Mexican and Italian restaurants. The French restaurant is a must for breakfast! I was a little worried after reading some reviews about the food, but everything we had was phenomenal. Even the buffet was great, though for dinner I’d recommend the specialty restaurants. The spa was a highlight. We booked a package with a massage, facial, and hydrotherapy session—it was pure bliss. The staff was professional, everything felt top-notch, and we even brought home some of their amazing products. The pools were fantastic, with two swim-up bars and attentive servers who kept drinks coming whether we were poolside or in a cabana. For our anniversary, the hotel went above and beyond with champagne in our room and a sweet door sign—it truly felt special.The only drawback was the seaweed on the beach, but staff worked hard to clear it, and of course that’s beyond their control. There are a few shops on-site, but larger shopping areas are 30–45 minutes away. We also did a catamaran excursion that included shopping, which worked perfectly.We loved the priority lounge with top-shelf drinks. Overall, our stay was unforgettable, and we highly recommend!
We stayed here for our 25th wedding anniversary, and it was absolutely amazing! The hotel was spotless, beautifully updated, and thoughtfully decorated. Our ocean-view room was so spacious with a huge balcony that made it extra special. Dining was incredible. The Teppanyaki restaurant was so good we went twice, and we also loved the Mexican and Italian restaurants. The French restaurant is a must for breakfast! I was a little worried after reading some reviews about the food, but everything we had was phenomenal. Even the buffet was great, though for dinner I’d recommend the specialty restaurants. The spa was a highlight. We booked a package with a massage, facial, and hydrotherapy session—it was pure bliss. The staff was professional, everything felt top-notch, and we even brought home some of their amazing products. The pools were fantastic, with two swim-up bars and attentive servers who kept drinks coming whether we were poolside or in a cabana. For our anniversary, the hotel went above and beyond with champagne in our room and a sweet door sign—it truly felt special.The only drawback was the seaweed on the beach, but staff worked hard to clear it, and of course that’s beyond their control. There are a few shops on-site, but larger shopping areas are 30–45 minutes away. We also did a catamaran excursion that included shopping, which worked perfectly.We loved the priority lounge with top-shelf drinks. Overall, our stay was unforgettable, and we highly recommend!
8
Candice
13 oct. 2025
·
A séjourné 4 nuits
The staff was amazing, very polite and attentive. The restaurants were all great, the food and service from all specialties restaurants. All restaurants can be described by its excellent food, attentive and professional service, and pleasant ambiance.
The staff was amazing, very polite and attentive. The restaurants were all great, the food and service from all specialties restaurants. All restaurants can be described by its excellent food, attentive and professional service, and pleasant ambiance.
8
Tetyana
19 sept. 2025
·
A séjourné 15 nuits
Overall not bad Benat many restaurants a lot of days restaurants are closed so you stuck with the same ones and the food could be better
Overall not bad Benat many restaurants a lot of days restaurants are closed so you stuck with the same ones and the food could be better
8
Carol
18 nov. 2025
·
A séjourné 7 nuits
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
My husband and I spent a week at this resort. The room was spotless and spacious. The staff was superb. They were friendly and waited on us hand and foot. A special shout out to Roberto, Edder, and Julian at the Preferred pool. They always had extra towels, a table, and drinks ready for us. The food in the buffet was good, however, the food in the warming pans was never hot, just lukewarm. We especially enjoyed eating at the French and Italian restaurant. While at the hotel, my husband had a medical emergency and had to go to the hospital. The hotel doctor checked him out and the hotel transported us to the E.R. They also picked us back up the following day. The staff was very attentive and Paulina Oritz checked on my husband every day to make sure he was doing well. Although having a medical issue wasn't ideal, the hotel made us feel so comfortable and we are glad we didn't cut our vacation short.
6
JOHNNY
13 oct. 2025
·
A séjourné 5 nuits
Overall it was an alright stay. Property is kind of outdated. Needs a better variety at the buffet. It is the same foods each day. Would like if there was more entertainment and more places with TV's as there is only one sports bar on Resort. Dining Options are good but the Hibachi place was closed the whole time we were there. Room service could be better as well. This resort is good if you are booking last minute. Angel was an excellent server by the pool.
Overall it was an alright stay. Property is kind of outdated. Needs a better variety at the buffet. It is the same foods each day. Would like if there was more entertainment and more places with TV's as there is only one sports bar on Resort. Dining Options are good but the Hibachi place was closed the whole time we were there. Room service could be better as well. This resort is good if you are booking last minute. Angel was an excellent server by the pool.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Marie-Claude
4 août 2025
·
A séjourné 7 nuits
Nous sommes allés en voyage d'amoureux en novembre 2024, avons tellement aimé la place et l'expérience que le l'hôtel nous fait vivre que nous sommes retournés en famille en juillet 2025. Nous avons tout autant adoré notre expérience. Le personnel est très agréable et à l'écoute. Je recommande fortement!
Nous sommes allés en voyage d'amoureux en novembre 2024, avons tellement aimé la place et l'expérience que le l'hôtel nous fait vivre que nous sommes retournés en famille en juillet 2025. Nous avons tout autant adoré notre expérience. Le personnel est très agréable et à l'écoute. Je recommande fortement!
8
Abraham
17 août 2023
·
A séjourné 6 nuits
La piscine et la plage très belle,ainsi que le service bar . Chambres agréable,Dommage que le buffet de l’hôtel n’est pas à la hauteur , plus de 20 minutes d’attente en pleine chaleur avant d’accéder au restaurant qui est à peine climatisé à l’intérieur, pareil pour les restaurants sur réservation, 1heure d’attente et à peine climatisé.heureusement que la plage est magnifique ,ce qui compense la prestation des restaurants.
La piscine et la plage très belle,ainsi que le service bar . Chambres agréable,Dommage que le buffet de l’hôtel n’est pas à la hauteur , plus de 20 minutes d’attente en pleine chaleur avant d’accéder au restaurant qui est à peine climatisé à l’intérieur, pareil pour les restaurants sur réservation, 1heure d’attente et à peine climatisé.heureusement que la plage est magnifique ,ce qui compense la prestation des restaurants.
8
María Azucena Chávez
29 août 2022
·
A séjourné 4 nuits
.
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10
Frederic
5 août 2022
·
A séjourné 4 nuits
Endroit incroyable
Endroit incroyable
8
Christine
14 avr. 2022
·
A séjourné 7 nuits
Pour: Hotel bien entretenu au fil des ans, belles chambres, excellent service des employés , restos variés et biens. Buffet avec belle terrasse vue mer. Serviettes à volonté, pas de bracelet, site de grandeur raisonnable. 30 minutes aeroport. Contre: TRES PEU de chaises à la plage, 2 secrions de 15 palappas chacun… (apres 7h, aucune place). Evitez section preferred, la pire plage, non baignable… avec gros 10 roues et tracteurs pour essayer d’enlever les algues… longue attente aux restos entre 1h et 1h30… jamais vu autant d algues à riv maya… mais dame nature. En résumé, si vous etes en basse saison et que la plage n’est pas un critère important, je vous recommande cet hotel.
Pour: Hotel bien entretenu au fil des ans, belles chambres, excellent service des employés , restos variés et biens. Buffet avec belle terrasse vue mer. Serviettes à volonté, pas de bracelet, site de grandeur raisonnable. 30 minutes aeroport. Contre: TRES PEU de chaises à la plage, 2 secrions de 15 palappas chacun… (apres 7h, aucune place). Evitez section preferred, la pire plage, non baignable… avec gros 10 roues et tracteurs pour essayer d’enlever les algues… longue attente aux restos entre 1h et 1h30… jamais vu autant d algues à riv maya… mais dame nature. En résumé, si vous etes en basse saison et que la plage n’est pas un critère important, je vous recommande cet hotel.
Politiques de l’établissement
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De 15:00 à 00:00
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Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
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Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: 191.72340187789916USD
- 2026-09-18: 211.25643193679807USD
- 2026-09-19: 193.77622185073852USD
- 2026-09-20: 191.72340187789916USD
- 2026-09-21: 193.297209498291USD
- 2026-09-22: 189.69593509552USD
- 2026-09-23: 201.53177507736206USD
- 2026-09-24: 212.85161543304443USD
- 2026-09-25: NO DATA
- 2026-09-26: 207.55178239669797USD
- 2026-09-27: 198.08717533187865USD
- 2026-09-28: 190.65376706710813USD
- 2026-09-29: 192.8038297538757USD
- 2026-09-30: 194.10036423049925USD
- 2026-10-01: 232.1153620198059USD
- 2026-10-02: 233.0640829623413USD
- 2026-10-03: 232.1153620198059USD
- 2026-10-04: 209.08439765304564USD
- 2026-10-05: 205.3044769960022USD
- 2026-10-06: 205.3044769960022USD
- 2026-10-07: 207.71385358657835USD
- 2026-10-08: 272.9591415966797USD
- 2026-10-09: NO DATA
- 2026-10-10: NO DATA
- 2026-10-11: 246.09933735534665USD
- 2026-10-12: 205.3044769960022USD
- 2026-10-13: 205.3044769960022USD
- 2026-10-14: 241.69357660842894USD
- 2026-10-15: 274.0806391882324USD
- 2026-10-16: NO DATA
- 2026-10-17: 232.1153620198059USD
- 2026-10-18: 205.3044769960022USD
- 2026-10-19: 205.3044769960022USD
- 2026-10-20: 209.08439765304564USD
- 2026-10-21: 205.3044769960022USD
- 2026-10-22: 272.9591415966797USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 225.73552161651608USD
- 2026-10-26: 230.092888782196USD
- 2026-10-27: 225.73552161651608USD
- 2026-10-28: 225.73552161651608USD
- 2026-10-29: 254.03502613906858USD
- 2026-10-30: 254.03502613906858USD
- 2026-10-31: 254.03502613906858USD
- 2026-11-01: 229.90900368621826USD
- 2026-11-02: 230.092888782196USD
- 2026-11-03: 230.092888782196USD
- 2026-11-04: 258.10418692611694USD
- 2026-11-05: NO DATA
- 2026-11-06: 285.9136232128906USD
- 2026-11-07: 285.9136232128906USD
- 2026-11-08: 250.10095387893674USD
- 2026-11-09: 250.10095387893674USD
- 2026-11-10: 250.10095387893674USD
- 2026-11-11: 250.10095387893674USD
- 2026-11-12: 308.8341689160156USD
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: 258.10418692611694USD
- 2026-11-17: 261.1738327836609USD
Le personnel de la réception vous accueillera sur place. Pour toute question, veuillez contacter l’hébergement aux coordonnées indiquées sur la confirmation de réservation. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique. Si vous voyagez avec un animal, vous devrez présenter son carnet de vaccination à votre arrivée. Si vous voyagez avec un animal d’assistance, veuillez en avertir l’hébergement à l’avance.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Le nom inscrit sur la carte de crédit présentée comme garantie à l'arrivée doit correspondre au nom de la personne ayant effectué la réservation
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité, une trousse de secours et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Le club pour enfants, inclus dans le prix de la chambre, est disponible de 9 h 00 à 22 h 00. Les parents ne sont pas autorisés à quitter l'établissement pendant que leurs enfants se trouvent au club pour enfants. Un service de garde d'enfants dans les chambres est disponible si vous souhaitez quitter l'établissement (en supplément, réservation obligatoire).
- Piscine accessible de 07 h 00 à 19 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Le prix total affiché pour les séjours du 31 décembre inclut le tarif spécial du repas obligatoire du réveillon du Jour de l'An.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'autres restrictions et d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies sur la confirmation de réservation.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
Parking avec hauteur limite.
- Animaux de compagnie : 65 USD par animal et par nuit
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Nettoyage à sec
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Plongée
Planche à voile
Cyclisme
Billard
Pêche
Mini-golf
Aire de jeux
Canoë
Piscine pour enfants
Piscine extérieure
Piscine extérieure chauffée
Musique live
Bicycle Tour Information
Evening Entertainment
Pool (Infinity)
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Club pour enfants
Bar de la piscine
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Services
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Location de vélos
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Connexion Internet
Wi-fi gratuit