Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
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From
296 $US
/nuit
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 6 piscines extérieures, un parc aquatique gratuit et une rivière artificielle (lazy river).
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Vous profiterez de repas savoureux à Gourmet Marche , le restaurant de Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort qui dispose également d'un snack bar/épicerie fine. Pour une petite pause rafraîchissante, arrêtez-vous dans un des 8 bars/lounges, 2 bars de plage et 3 bars en bord de piscine de l'hébergement. Un petit déjeuner complet gratuit est servi tous les jours de 07 h 00 à 11 h 00.
Chambres
Les 1005 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision à écran plasma. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Les chambres sont dotées d'un balcon. Des chaînes par câble sont à votre disposition et vous invitent au divertissement. Une salle de bain privée avec des articles de toilette gratuits et un sèche-cheveux est à votre disposition.
Emplacement
En choisissant Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort à Puerto Morelos, vous serez à 10,9 km de Club de golf d’El Tinto et à 21,1 km de Place de Puerto Morelos.
À proximité
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc(0.1 miles)
Parc national marin d'Arrecife de Puerto Morelos(0.1 miles)
Grand Outlet Riviera Maya(5.9 miles)
Parc à thème Xoximilco(6.4 miles)
Club de golf d’El Tinto(6.8 miles)
Club de golf Moon Palace(7.8 miles)
Baye Petempich(9.4 miles)
Université Anáhuac de Cancún(10.6 miles)
Plage Coral(11.2 miles)
Plage de Puerto Morelos(11.9 miles)
Riviera Cancun Golf Resort(12.1 miles)
Spa de la Jungle(12.2 miles)
Monument Ruta de los Cenotes(12.3 miles)
Jardin botanique Dr. Alfredo Barrera Marín(12.4 miles)
Paroisse du Christ ressuscité(12.5 miles)
Aéroport international de Cancún (CUN)(10.6 miles)
Aéroport international Cozumel (CZM)(51.6 miles)
Aéroport international de Tulum (TQO)(95.8 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Carretera Federal 307 Carretera Federal 307, Cancun - Playa del Carmen, Puerto Morelos, Quintana Roo, Mexique
Parc national de la côte ouest de Isla Mujeres, Punta Cancun et Punta Nizuc (0.1 miles)
Parc national marin d'Arrecife de Puerto Morelos (0.1 miles)
Grand Outlet Riviera Maya (5.9 miles)
Parc à thème Xoximilco (6.4 miles)
Club de golf d’El Tinto (6.8 miles)
Club de golf Moon Palace (7.8 miles)
Options de chambre
7
Luxury Junior Suite Ocean Front
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Salle de bain privée
13
Two Bedroom Luxury Junior Suite
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 2 Canapés-Lits
Couchages 8
1089 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Canapé-lit
13
Two Bedroom Luxury Junior Suite Ocean Front Diamond Club
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 2 Canapés-Lits
2 Grands Lits Doubles
et 2 Canapés-Lits
Couchages 8
1096 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
8
Luxury Junior Suite Ocean View Diamond Club
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Salle de bain privée
15
Luxury Presidential Ocean Front One Bedroom Suite Diamond Club
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
994 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
16
Luxury Junior Suite Ocean Front Swim Out Diamond Club
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
7
Luxury Junior Suite Ocean Front Terrace Jacuzzi
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Salle de bain privée
6
Luxury Junior Suite Ocean Front Diamond Club
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
12
Luxury Junior Suite Swim Out
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Salle de bain privée
7
Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club
Détails de la chambre
2 Grands Lits Doubles
et 1 Canapé-Lit
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
8
Luxury Junior Suite Ocean View
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Salle de bain privée
14
Luxury Junior Suite Swim Out Diamond Club
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 4
548 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
10
Luxury Junior Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 4
544 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Salle de bain privée
24
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 1 Canapé-Lit
Couchages 7
5205 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
25
Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 2 Canapés-Lits
3437 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Baignoire et douche séparées
14
Two Bedroom Luxury Junior Suite Ocean View Diamond Club
Détails de la chambre
1 Très Grand Lit Double
, 2 Grands Lits Doubles
et 2 Canapés-Lits
2 Grands Lits Doubles
et 2 Canapés-Lits
Couchages 8
1096 ft²
BalconClimatisationLits pliants ou supplémentaires (gratuits)Canapé-lit
Avis des voyageurs sur Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort
6.9
Agréable
Basé sur 3 275 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, les clients soulignent l'étendue des piscines, du parc aquatique et les activités familiales, mais signalent une qualité de nourriture inégale, des difficultés à obtenir des réservations au restaurant et des conditions de plage avec des algues ou une eau trouble.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort, les clients soulignent l'étendue des piscines, du parc aquatique et les activités familiales, mais signalent une qualité de nourriture inégale, des difficultés à obtenir des réservations au restaurant et des conditions de plage avec des algues ou une eau trouble.
Les chambres sont généralement spacieuses et modernes, mais plusieurs critiques font état de problèmes d'entretien, d'odeurs de moisi, de bruit provenant des couloirs, et de problèmes occasionnels d'électricité ou de climatisation. Le service est généralement apprécié pour sa chaleur, bien que beaucoup mentionnent un enregistrement lent, des ventes de membres insistantes et de longs temps d'attente pour le service en chambre ou au bar. Attendez-vous à un complexe animé, axé sur la famille, avec des piscines et des toboggans exceptionnels, ainsi qu'une qualité et une efficacité de service variables.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
De nombreux équipements axés sur la famille et de grande taille comprennent plusieurs piscines, un parc aquatique de taille respectable, une rivière paresseuse et une salle de sport bien équipée, que beaucoup apprécient. Les inconvénients incluent des zones de piscine bondées, la réservation précoce des transats, certaines jacuzzis pas assez chaudes, un nombre limité de bouées et des frais supplémentaires pour le bowling, le laser game et les trampolines.
Avis de voyageur à ce sujet
8
Jana Kristine
26 juin 2025
·
A séjourné 4 nuits
Stayed at resort for 5 days in June - group of 7 of all ages, w/ multiple rooms - stayed in a luxury junior suite (non-diamond club). Pros • Multiple large pools, water seemed well maintained • Different water parks for all ages, including lazy river • Fully equipped gym (best we've seen) • Resort & guest rooms appeared well maintained • Family friendly nightly entertainment So/So • Most pools were 4.42 ft deep - too deep for younger kids to touch • Kids club seemed more for 7-8 years old or younger • Food was comparable to other AI resorts • Only purified water available at bars and restaurants, no bottled water - only in rooms • Larger resort with a 1000 rooms = getting around takes longer • Wristbands used as room key = convenient, but the closing/tie mechanism needs improvement •Pool chairs get reserved around 7am when towels are put out Cons • Incredibly slow check-in • Slow service everywhere, seemed understaffed, especially in the restaurants • Reservations needed at every restaurant-can't be booked until you're checked in - especially difficult for large group • Food trucks never opened on time, didn't have menus posted & long line/wait with limited shade • Maintenance requests not fulfilled, after multiple requests • App schedule for restaurants & activities didn't always match up • Hot, slow and small elevators • Stairwells: difficult to find & gross - didn't seem designed for guest use. Overall: We would return to this resort. Had a great time, plenty to do!
Stayed at resort for 5 days in June - group of 7 of all ages, w/ multiple rooms - stayed in a luxury junior suite (non-diamond club). Pros • Multiple large pools, water seemed well maintained • Different water parks for all ages, including lazy river • Fully equipped gym (best we've seen) • Resort & guest rooms appeared well maintained • Family friendly nightly entertainment So/So • Most pools were 4.42 ft deep - too deep for younger kids to touch • Kids club seemed more for 7-8 years old or younger • Food was comparable to other AI resorts • Only purified water available at bars and restaurants, no bottled water - only in rooms • Larger resort with a 1000 rooms = getting around takes longer • Wristbands used as room key = convenient, but the closing/tie mechanism needs improvement •Pool chairs get reserved around 7am when towels are put out Cons • Incredibly slow check-in • Slow service everywhere, seemed understaffed, especially in the restaurants • Reservations needed at every restaurant-can't be booked until you're checked in - especially difficult for large group • Food trucks never opened on time, didn't have menus posted & long line/wait with limited shade • Maintenance requests not fulfilled, after multiple requests • App schedule for restaurants & activities didn't always match up • Hot, slow and small elevators • Stairwells: difficult to find & gross - didn't seem designed for guest use. Overall: We would return to this resort. Had a great time, plenty to do!
8
Daniel
24 juil. 2025
·
A séjourné 6 nuits
Was at Royalton Splash for a week. Had a great time overall, very clean hotel, staff is nice. Spent a lot of time at the pool and there were people walking around all the time. Open snack areas around the pool allows to be at the pool all day, which was great! Slides, water park and lazy river were awesome, kids and adults enjoyed them all day long. Rooms were clean and service came daily. They were quick about it too. Mini bar gets refilled at night or by calling guest services. We had an issue with the shower, it was clogged and had to call for someone to come up, they stopped by within the hour and unclogged the drain. They have a good number of restaurants which you book through their app which actually works great. Never had an issue booking something or navigating the app. You can book restaurants one day in advance starting at midnight. The buffet was hit or miss, some days they had good choices some so not. Wish they had more authentic Mexican options, they catered mostly to the tourist with American food. The individual restaurants were hit and miss as well. Strongly recommend Hunter steakhouse and Zen Teppenyaki. Food was really good at both. Most other individual restaurants it was average and we tried all. Nightly activities in the main theater, changes every night, they are fun and entertaining…just another reason to stay out and drink more!
Was at Royalton Splash for a week. Had a great time overall, very clean hotel, staff is nice. Spent a lot of time at the pool and there were people walking around all the time. Open snack areas around the pool allows to be at the pool all day, which was great! Slides, water park and lazy river were awesome, kids and adults enjoyed them all day long. Rooms were clean and service came daily. They were quick about it too. Mini bar gets refilled at night or by calling guest services. We had an issue with the shower, it was clogged and had to call for someone to come up, they stopped by within the hour and unclogged the drain. They have a good number of restaurants which you book through their app which actually works great. Never had an issue booking something or navigating the app. You can book restaurants one day in advance starting at midnight. The buffet was hit or miss, some days they had good choices some so not. Wish they had more authentic Mexican options, they catered mostly to the tourist with American food. The individual restaurants were hit and miss as well. Strongly recommend Hunter steakhouse and Zen Teppenyaki. Food was really good at both. Most other individual restaurants it was average and we tried all. Nightly activities in the main theater, changes every night, they are fun and entertaining…just another reason to stay out and drink more!
10
MARLON
2 sept. 2025
·
A séjourné 6 nuits
Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.
Facilities A+ Service Excellent. The Only bad thing was the beach Sargssum.
8
Seth
26 juin 2025
·
A séjourné 7 nuits
We stayed June7-13th 2025. We stayed in two rooms 16508 and 16509. We had an amazing time. Enrique and Ivan were amazing. They helped with all reservations. They both made sure we were good each day and helped with anything. The kids loved the water park. I was hesitant after reading some reviews but besides the cave, all food was generally good. Water park was great but need more tubes.
We stayed June7-13th 2025. We stayed in two rooms 16508 and 16509. We had an amazing time. Enrique and Ivan were amazing. They helped with all reservations. They both made sure we were good each day and helped with anything. The kids loved the water park. I was hesitant after reading some reviews but besides the cave, all food was generally good. Water park was great but need more tubes.
8
Amy
11 nov. 2025
·
A séjourné 3 nuits
Water slides!
Water slides!
10
sarah E.
10 nov. 2025
·
A séjourné 7 nuits
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
6
Cathy Lynn
4 nov. 2025
·
A séjourné 4 nuits
Very disappointed to find out the laser tag and trampoline park were NOT included when we arrived. No prior notice and this was a main reason we chose the property since we brought our kids. Some of the bar staff was very rude, but the entertainment team was great and the shows were entertaining. Also disappointed that the only working hot tub was in the diamond member area, none of the other ones were even remotely warm.
Very disappointed to find out the laser tag and trampoline park were NOT included when we arrived. No prior notice and this was a main reason we chose the property since we brought our kids. Some of the bar staff was very rude, but the entertainment team was great and the shows were entertaining. Also disappointed that the only working hot tub was in the diamond member area, none of the other ones were even remotely warm.
10
Carla
3 sept. 2025
·
A séjourné 7 nuits
The water park was a great feature on the resort. All family members including the adults had a great experience.
The water park was a great feature on the resort. All family members including the adults had a great experience.
6
Vahe
6 sept. 2025
·
A séjourné 5 nuits
We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.
We stay with my 3 year old son and my wife. The only thing that was AMAZING was there was LOTS to do for kids and my son enjoyed it alot! However my wife and were very disappointed for few different reasons...as soon as we entered the property it smelled absolutely disgusting!!! given the fact it's a seaweed season we were prepared but the smell was way beyond seaweed!! We took a day trip out of the hotel and went to the city itself and we didn't smell anything anywhere by the beach! The other big disappointment was the ocean.. it was no turquoise like the pictures or like the hotel zone area and it was all brown and dark and not swimmable at all. Another downside was the quality of the food... it was very bad! The only ok restaurant was the Zen Teppanyaki... We've been to many all-inclusive in Cancun and never have we been disappointed like this. My wife and I both got food poison at the Italian restaurant and ended up staying in the room for a whole day to recover :( In overall the only benefit was it was very fun for my son but everything else didn't meet our expectations and will not be back at this resort.
10
Lori Lynn
18 oct. 2025
·
A séjourné 7 nuits
lots of amenities, great gym. expedia support amazing
lots of amenities, great gym. expedia support amazing
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé les chambres et les espaces publics propres, mais des signalements d'odeurs de moisi ou d'égout, de moisissures et de parasites occasionnels indiquent des normes incohérentes. Certains problèmes de propreté liés à l'entretien ont également été notés dans les salles de bain et les couloirs.
Avis de voyageur à ce sujet
10
SABIN
1 nov. 2025
·
A séjourné 5 nuits
Very clean, friendly staff, variety of food choices
Very clean, friendly staff, variety of food choices
4
Angela
7 juil. 2025
·
A séjourné 6 nuits
Lots of black mold in the wet room. This was addressed by housekeeping and the General Manager eventually but it took 3 attempts to remove the aggressive mold. I cannot believe that housekeeping cleaned around this like it was an exhibit! Shocking. The room smelled of it and despite it being eradicated halfway through our stay, the smell remained. I dread to think what is in the drains. We had many other disappointments but worked with management to try to have a good time. We would not return nor recommend this property. For reference I have been in the hospitality management business for a fortune 500 so I know baseline standards and exceptional. This does not meet either.
Lots of black mold in the wet room. This was addressed by housekeeping and the General Manager eventually but it took 3 attempts to remove the aggressive mold. I cannot believe that housekeeping cleaned around this like it was an exhibit! Shocking. The room smelled of it and despite it being eradicated halfway through our stay, the smell remained. I dread to think what is in the drains. We had many other disappointments but worked with management to try to have a good time. We would not return nor recommend this property. For reference I have been in the hospitality management business for a fortune 500 so I know baseline standards and exceptional. This does not meet either.
10
Christopher Michael
18 août 2025
·
A séjourné 4 nuits
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
4
Jessica
31 août 2025
·
A séjourné 3 nuits
I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!
I enjoyed the layout of the property. The swim out pool was clean and great. I hated that there was larvae in the shower stall, it took 1 days t I get a crib and my promise to have the door decorated never happened. I was beyond disappointed to celebrate his 1st birthday at this resort. It's sad because we've stayed at Royalton in St Lucia and it was fantastic!
10
Lori
28 oct. 2025
·
A séjourné 7 nuits
The entire staff at this resort were AMAZING! Super friendly and kind...room service was quick, even at the late hours that we sometimes requeted it. The pools, food, entertainment and drinks were absolutely wonderful and everything I could have wanted for this trip! The only thing that upset me was the smell in our room. It was a heavy musty smell and it lingered in my clothes, for sure.
The entire staff at this resort were AMAZING! Super friendly and kind...room service was quick, even at the late hours that we sometimes requeted it. The pools, food, entertainment and drinks were absolutely wonderful and everything I could have wanted for this trip! The only thing that upset me was the smell in our room. It was a heavy musty smell and it lingered in my clothes, for sure.
2
Arash
30 nov. 2025
·
A séjourné 4 nuits
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
10
Satish
30 déc. 2025
·
A séjourné 5 nuits
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
2
quyen
21 août 2025
·
A séjourné 2 nuits
I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.
I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.
10
Kim
27 oct. 2025
·
A séjourné 5 nuits
Room was clean pool was great and nice and clean bartenders were amazing We had Mardo as our waiter for the week he was amazing !
Room was clean pool was great and nice and clean bartenders were amazing We had Mardo as our waiter for the week he was amazing !
2
Amardeep
11 nov. 2025
·
A séjourné 5 nuits
There are random bad smells throughout the resort. The smell made its way into the room the last 3 nights of our stay. The front desk will not answer the phone after certain hours. They will ask you to leave a message but then there message box is full. The spa is not relaxing at all. The hydro theraphy is extremely rushed and not relaxing having someone screaming at you to stay in the spot even if you don’t enjoy it. I went to enjoy the hot and cold tub and go back and forth a few times. Firstly no hot tub at the resort is hot. They are all luke warm. The front desk supervisor held no accountability for our stay and was passed around 4 different people with no help. Would not stay here. Also the food is meh. Every restaurant is average.
There are random bad smells throughout the resort. The smell made its way into the room the last 3 nights of our stay. The front desk will not answer the phone after certain hours. They will ask you to leave a message but then there message box is full. The spa is not relaxing at all. The hydro theraphy is extremely rushed and not relaxing having someone screaming at you to stay in the spot even if you don’t enjoy it. I went to enjoy the hot and cold tub and go back and forth a few times. Firstly no hot tub at the resort is hot. They are all luke warm. The front desk supervisor held no accountability for our stay and was passed around 4 different people with no help. Would not stay here. Also the food is meh. Every restaurant is average.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont souvent spacieuses, modernes et confortables avec de belles vues, mais plusieurs critiques mentionnent du bruit dans les couloirs, des performances de la climatisation, des odeurs de moisi, des fuites ou des problèmes d'électricité, ainsi que des problèmes avec les jacuzzis. Les demandes de type de lit n'ont parfois pas été satisfaites.
Avis de voyageur à ce sujet
8
ZHEYU
18 nov. 2025
·
A séjourné 7 nuits
Ac smell not good. Nice pool.
Ac smell not good. Nice pool.
8
dylan
29 sept. 2025
·
A séjourné 5 nuits
I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.
I had my wedding here which was absolutely incredible. The Resort was very nice. I had the diamond club which gave me a personal Butler for my entire stay. The Butler & entire staff were amazing, very accommodating. They go above and beyond! My biggest complaint is that it was extremely noisy outside of the room… You can hear EVERYTHING outside in the hallway. People late at night shouting, arguing etc, & then can hear staff/housekeeping at like 6-8am. It also doesn’t help that our room was across from the housekeeping area. Definitely did not get much of a refreshed goodnights sleep, especially for my wedding week away from long hours at work. Also, I had requested a (King Size) bed for my wife & I. We were given (2 Queen beds,) while majority of my guests who came to my wedding that brought friends got a King bed? They offered to switch us more than half way into my stay to make the switch but with a week’s worth of stuff for a family of 3 was too much to move around & did not feel like it was worth it at that point. I felt like some my family and friends who didn’t have diamond club, had a much nicer equipped room than the diamond club & my cost was so much more. When a wedding is planned & spending a TON of money. Bride & Groom need to be a priority especially booking 8 to 12 months in advance & to be told from the moment of check in, that they don’t have a King bed available.
10
Aaron
27 oct. 2025
·
A séjourné 5 nuits
First time at this resort, and honestly, zero complaints. The entire resort was very well spaced out, and the staff were all amazing. There was always something to do throughout the entire day - activities for both adults and the kids. Staff were all super friendly, and always eager to please. The room was very comfortable and clean. I would definitely go back again one day.
First time at this resort, and honestly, zero complaints. The entire resort was very well spaced out, and the staff were all amazing. There was always something to do throughout the entire day - activities for both adults and the kids. Staff were all super friendly, and always eager to please. The room was very comfortable and clean. I would definitely go back again one day.
6
Shanta
3 nov. 2025
·
A séjourné 3 nuits
The room was ok. The rust on the ceiling fan and under the tub was hard to see. The outside jacuzzi was not clean. Other than that, it was ok
The room was ok. The rust on the ceiling fan and under the tub was hard to see. The outside jacuzzi was not clean. Other than that, it was ok
6
Shanice
17 mai 2025
·
A séjourné 4 nuits
The resort is beautiful, the waitstaff is awesome and that's about it. It is damn near impossible to reach someone by phone at this resort and now I see why. I missed my flight and was a day late arriving and was told I would be able check-in in the morning. I arrived at the resort at around 11,stood in line for nearly an hour, and was told I wouldn't be able to check-in until 3. At 2:45 I decided to go back and try checking in again I waited in line about 15 minutes and was told my room STILL wasn't ready, I was pissed! The guy behind the desk said he usually tells people 3:30 I told him if I come back at 3:30 I didn't want to wait in line again by the time he finished doing whatever 3:30 rolled around and he said the room STILL wasn't ready, with no explanation, I almost lost it! Thankfully another employee came over and managed to find something for us. The staff was supposed to bring my luggage to my room said it would take a while so I ended up taking the luggage myself. The walk to my room was also a nightmare, I got lost, and the layout was very confusing at first. The room itself was cute, but smelled of mildew. The bathroom had almost no privacy and when it was time to go to bed I noticed the bedding was still damp. The unlimited food/ drinks was cool but very mediocre food, the Hunters Steakhouse was by far the worst! My sister's wedding was beautiful, even though we got rained on. She is the only reason I came to the resort, personally, I wouldn't go there again...
The resort is beautiful, the waitstaff is awesome and that's about it. It is damn near impossible to reach someone by phone at this resort and now I see why. I missed my flight and was a day late arriving and was told I would be able check-in in the morning. I arrived at the resort at around 11,stood in line for nearly an hour, and was told I wouldn't be able to check-in until 3. At 2:45 I decided to go back and try checking in again I waited in line about 15 minutes and was told my room STILL wasn't ready, I was pissed! The guy behind the desk said he usually tells people 3:30 I told him if I come back at 3:30 I didn't want to wait in line again by the time he finished doing whatever 3:30 rolled around and he said the room STILL wasn't ready, with no explanation, I almost lost it! Thankfully another employee came over and managed to find something for us. The staff was supposed to bring my luggage to my room said it would take a while so I ended up taking the luggage myself. The walk to my room was also a nightmare, I got lost, and the layout was very confusing at first. The room itself was cute, but smelled of mildew. The bathroom had almost no privacy and when it was time to go to bed I noticed the bedding was still damp. The unlimited food/ drinks was cool but very mediocre food, the Hunters Steakhouse was by far the worst! My sister's wedding was beautiful, even though we got rained on. She is the only reason I came to the resort, personally, I wouldn't go there again...
8
Ilsa Naveed
4 sept. 2025
·
A séjourné 5 nuits
There is a lingering odor of sewage in our diamond club room. It is mentioned by others
There is a lingering odor of sewage in our diamond club room. It is mentioned by others
10
Satish
30 déc. 2025
·
A séjourné 5 nuits
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
Rooms were clean and spacious. We loved the cleaniness and amenities provided in the room.
6
Amanda
13 juin 2025
·
A séjourné 5 nuits
The hotel is beautiful. Did not get to go into the ocean bc of seaweed which I understand can’t be helped. Staff 10/10 and amenities 10/10 and drinks 10/10. Food 3/10 and room was 3/10. Stayed in the Junior suite with balcony Jacuzzi. The room had a very bad mildew smell. The hot water did not work in the bathtub. Check in was at 3PM did not get a room until 4:15PM. The buffet for dinner was very disappointing. Bland and no seasoning. The breakfast buffet was very good. Food trucks were better than most of the restaurants. The spa is 10/10. Again staff was amazing only time I caught an attitude was with one lady working in the coffee shop. Overall I still made the best of it but likely won’t be coming back.
The hotel is beautiful. Did not get to go into the ocean bc of seaweed which I understand can’t be helped. Staff 10/10 and amenities 10/10 and drinks 10/10. Food 3/10 and room was 3/10. Stayed in the Junior suite with balcony Jacuzzi. The room had a very bad mildew smell. The hot water did not work in the bathtub. Check in was at 3PM did not get a room until 4:15PM. The buffet for dinner was very disappointing. Bland and no seasoning. The breakfast buffet was very good. Food trucks were better than most of the restaurants. The spa is 10/10. Again staff was amazing only time I caught an attitude was with one lady working in the coffee shop. Overall I still made the best of it but likely won’t be coming back.
2
Wayne Dinh
17 nov. 2025
·
A séjourné 8 nuits
Room had no electricity for a night and manager and guest services provided no form of compensation. It was 10pm and my family with 2 kids under 4 had to either wait until they were done fixing the room(which they could not provide an ETA) or asked to sleep in the room that was over 26 degrees Celsius with no air conditioning and the technician would come back the follow day to service the room. They did not offer to move us to a different room either.
Room had no electricity for a night and manager and guest services provided no form of compensation. It was 10pm and my family with 2 kids under 4 had to either wait until they were done fixing the room(which they could not provide an ETA) or asked to sleep in the room that was over 26 degrees Celsius with no air conditioning and the technician would come back the follow day to service the room. They did not offer to move us to a different room either.
10
Akeem
27 nov. 2025
·
A séjourné 2 nuits
Room was great with an amazing view with lots to do and not to mention the food selection was amazing! Can’t wait to go back.
Room was great with an amazing view with lots to do and not to mention the food selection was amazing! Can’t wait to go back.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment décrit comme amical et serviable, avec un soutien de la conciergerie et des majordomes apprécié. Cependant, les problèmes récurrents incluent un enregistrement très lent ou confus, des ventes de membres agressives, des difficultés à joindre la réception et un service en chambre ou au bar lent.
Avis de voyageur à ce sujet
10
Pamela
22 nov. 2025
·
A séjourné 7 nuits
Clarisa and Jhonny our Butler staff were so helpful with booking restaurants and making our vacation as smooth as possible. 5 stars for their services
Clarisa and Jhonny our Butler staff were so helpful with booking restaurants and making our vacation as smooth as possible. 5 stars for their services
6
Luis
29 nov. 2025
·
A séjourné 4 nuits
The staff gave misleading information from the start. Spoke horrible about Expedia. We received a room upgrade.However, the room had water leaks and they refused to change our room. Front desk customer service were useless and rude.
The staff gave misleading information from the start. Spoke horrible about Expedia. We received a room upgrade.However, the room had water leaks and they refused to change our room. Front desk customer service were useless and rude.
10
Emma
5 févr. 2026
·
A séjourné 1 nuit
Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!
Amazing stay! Wonderful and helpful service from start to finish. Staff made us feel very welcome and special and well looked after :-) We loved it!
2
Melissa
17 sept. 2025
·
A séjourné 3 nuits
All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.
All of the bartenders discriminated against us and did not pay attention to us. The drinks were not great. The staff, moreover bartenders, will insist on tips or they will not even look at you when speaking.
2
Matias
26 déc. 2025
·
A séjourné 2 nuits
Muy mal servicio de atención al cliente. Desde las 11:00 de la mañana comenzamos a recibir llamadas constantes y golpes en la puerta por parte de supervisores, presionándonos para que dejáramos la habitación. Durante toda la estadía hubo una insistencia excesiva para que asistamos a presentaciones de tiempo compartido, lo cual resultó invasivo y cercano al acoso. Cabe destacar que contábamos con el privilegio de late checkout, el cual fue confirmado previamente en el desk especial de Expedia, donde se nos indicó expresamente que la extensión del horario era posible. A pesar de ello, el hostigamiento fue continuo, contradiciendo lo acordado y haciendo que la experiencia fuera muy incómoda y decepcionante. Este tipo de trato no es aceptable y afecta gravemente la calidad de la estadía.
Muy mal servicio de atención al cliente. Desde las 11:00 de la mañana comenzamos a recibir llamadas constantes y golpes en la puerta por parte de supervisores, presionándonos para que dejáramos la habitación. Durante toda la estadía hubo una insistencia excesiva para que asistamos a presentaciones de tiempo compartido, lo cual resultó invasivo y cercano al acoso. Cabe destacar que contábamos con el privilegio de late checkout, el cual fue confirmado previamente en el desk especial de Expedia, donde se nos indicó expresamente que la extensión del horario era posible. A pesar de ello, el hostigamiento fue continuo, contradiciendo lo acordado y haciendo que la experiencia fuera muy incómoda y decepcionante. Este tipo de trato no es aceptable y afecta gravemente la calidad de la estadía.
8
Theresa
9 oct. 2025
·
A séjourné 5 nuits
Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.
Since we booked this property through Expedia, we had to go to a different area for check out, which was across the resort. Also, when there was an issue in the room, it was difficult to get someone from Guest Services to help us. It was only when we went through the Guest Services Expedia that we were able to be assisted. Ariana from Guest Services Expedia was amazing. She was responsive and helped us with our restaurant bookings. She was professional, friendly and very helpful.
6
charles calvin
9 août 2025
·
A séjourné 4 nuits
A lot of pools and activities. The food options for lunch were limited and ran out of french fries etc mid day. You could not get bottled water outside of the few bottles in your room unless you were VIP. There were a lot of restaurants but almost all were booked even when we arrived. Rooms were pretty nice but bedding and pillows weren’t very nice. We will not be returning.
A lot of pools and activities. The food options for lunch were limited and ran out of french fries etc mid day. You could not get bottled water outside of the few bottles in your room unless you were VIP. There were a lot of restaurants but almost all were booked even when we arrived. Rooms were pretty nice but bedding and pillows weren’t very nice. We will not be returning.
10
Sara
27 sept. 2025
·
A séjourné 4 nuits
The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!
The staff was top notch! Since we booked through Expedia, we got a special check in and assigned to a staff member to check on us daily and help us out! Ariana was amazing and so helpful anytime we needed it! The property was absolutely stunning with amazing photo opportunities, and breathtaking views. An amazing experience!
2
Sohil
30 nov. 2025
·
A séjourné 4 nuits
They added false charges to my stay. The check in and check out processes took hours to complete. The worst resort I have ever stayed at. Paid for a hot tub in my room and it leaked all over the room and was too dirty to use.
They added false charges to my stay. The check in and check out processes took hours to complete. The worst resort I have ever stayed at. Paid for a hot tub in my room and it leaked all over the room and was too dirty to use.
8
AMARILIS MORET
14 août 2025
·
A séjourné 4 nuits
Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.
Good hotel, but too much sales pressure I stayed at the Royalton Splash Riviera Cancún during Easter week. The facilities and overall service were good, but something that affected my experience was the constant pressure to purchase vacation packages. From the very beginning, I made it clear that I wasn’t interested, yet they still insisted several times. I think this type of approach should be optional and respect the guest’s decision, so one can enjoy the stay without feeling pressured.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé à l'écart du centre de Cancun, avec des taxis coûteux et peu d'attractions à proximité, comme le soulignent certains. La plage est souvent une déception, souvent brune ou pleine d'algues et parfois restreinte, de sorte que la plupart des clients se concentrent sur les piscines.
Avis de voyageur à ce sujet
8
Liliya
30 oct. 2025
·
A séjourné 6 nuits
Great resort overall. The beach on the other hand, HORRIBLE. The water in the ocean was extremely dirty, chocolate milk. I’ve never experienced this in Mexico. Even though the water was not swimmable, they still wanted to charge $170 PER DAY for the use of beach cabanas.
Great resort overall. The beach on the other hand, HORRIBLE. The water in the ocean was extremely dirty, chocolate milk. I’ve never experienced this in Mexico. Even though the water was not swimmable, they still wanted to charge $170 PER DAY for the use of beach cabanas.
10
James P
2 août 2025
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A séjourné 5 nuits
The property was in excellent shape. Property was convenient from the airport. The slides and the pools were in great shape and wonderful for kids. The entertainment was very good. The restaurants had multiple selections, which is great for families. The properties laid out very good so it’s very convenient to walk from anywhere to your room by booking with Expedia. We got to check in very quickly at a special counter. I would recommend this property and we will be returning next year to the same property.
The property was in excellent shape. Property was convenient from the airport. The slides and the pools were in great shape and wonderful for kids. The entertainment was very good. The restaurants had multiple selections, which is great for families. The properties laid out very good so it’s very convenient to walk from anywhere to your room by booking with Expedia. We got to check in very quickly at a special counter. I would recommend this property and we will be returning next year to the same property.
10
Shantay
1 août 2025
·
A séjourné 2 nuits
Beautiful hotel!! Everything was amazing. Welcoming and well maintained. Only draw back for me was location- far away from everything else
Beautiful hotel!! Everything was amazing. Welcoming and well maintained. Only draw back for me was location- far away from everything else
8
Enrique
23 sept. 2025
·
A séjourné 4 nuits
Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support
Location: beach water was nasty. Pool: clean, plenty of space Service: was great, personal assistant Ari provided exceptional service and support
8
REBECA
5 nov. 2025
·
A séjourné 4 nuits
Clean room, helpful staff, great food options, may restaurants that are absolutely delicious and not hard to make reservations at. We loved the lazy river although wish it had more tubes available. Slides are fun and well staffed, nice lifeguards. Nice property layout. Beach was the only downside- not great at all, didn’t go to the beach at all to stay, but the many pools made up for it, although they can get quite busy!
Clean room, helpful staff, great food options, may restaurants that are absolutely delicious and not hard to make reservations at. We loved the lazy river although wish it had more tubes available. Slides are fun and well staffed, nice lifeguards. Nice property layout. Beach was the only downside- not great at all, didn’t go to the beach at all to stay, but the many pools made up for it, although they can get quite busy!
10
sarah E.
10 nov. 2025
·
A séjourné 7 nuits
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
We spent a week at the Royalton Splash! Loved every minute! The beach was not crystal clear water, so if that is what you are looking for this may not be the place. Pools were amazing! Restaurants were amazing! Staff was amazing! Will definitely go back!!
6
Andrew
23 sept. 2025
·
A séjourné 6 nuits
Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.
Hotel room was not value for money! Diamond Swim Out was a joke! silly little slip of water facing the bushes, there is nothing swim out about it. Do not pay the extra money for this as it was a waste of money! The water was dirty also! we had to remind them daily to put basics in the room like slippers and snacks for the mini bar. It's not clear what exactly you are paying for. Food at the hotel is just OK. they ran out of many things on a daily basis and didn't replenish for a couple of days. Ice cream, ham, mushrooms, basic items. Also be prepared to pay $130 return to and from the hotel in a taxi! it's a 15-minute trip so not sure why it's so expensive. why doesn't the resort have shuttles to collect and return their guests. also, the beach was gross. I saw 2 people on the beach the whole week. The ocean was brown and loaded with awful seaweed. no mention of this from the hotel.
8
Michele
12 août 2025
·
A séjourné 4 nuits
Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.
Beautiful resort. Loved the pools. Food was very good in the buffet. Was not able to get into any of the specialty restaurants despite trying multiple times. Beach was not able to be used due to the seaweed issue which was a big disappointment.
8
Daryn
23 oct. 2025
·
A séjourné 4 nuits
Staff was great rooms was very nice food was very good water park was great beach not so good water looked like Galveston and had a bad smell outside our balcony overall it was a nice resort
Staff was great rooms was very nice food was very good water park was great beach not so good water looked like Galveston and had a bad smell outside our balcony overall it was a nice resort
6
Claudia Elizabeth Rodriguez
2 juil. 2025
·
A séjourné 7 nuits
Servicio bueno pero no se porque la playa muy sucia y para salir del hotel muy caro porque no pueden entrar otros servicios de transporte que no sea de ello llevarte al centro 180 dlls por 6 personas y sacarte fuera de la propiedad para que te lleve un Uber o otro transporte 50 dlls exagerado 😡
Servicio bueno pero no se porque la playa muy sucia y para salir del hotel muy caro porque no pueden entrar otros servicios de transporte que no sea de ello llevarte al centro 180 dlls por 6 personas y sacarte fuera de la propiedad para que te lleve un Uber o otro transporte 50 dlls exagerado 😡
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur les restaurants sont mitigés : plusieurs restaurants de spécialités sont loués, mais le buffet peut sembler répétitif avec des pénuries occasionnelles et de longues files d'attente, et il est souvent difficile d'obtenir une réservation pour le dîner. Les boissons sont parfois décrites comme faibles, le service en chambre lent et plusieurs clients ont signalé des maux d'estomac.
Avis de voyageur à ce sujet
4
Tanna
23 nov. 2025
·
A séjourné 4 nuits
Was a great trip until our entire family got severe food poisoning. We had to stay in the hotel room for 2 days throwing up every five minutes & it was very stressful because my 2 year old was extremely sick and so was I at thirty weeks pregnant. We have stayed at the Royalton in punta cana and the exact same thing happened to 1/2 of our party that trip. I don’t think I’ll ever book a Royalton resort again.
Was a great trip until our entire family got severe food poisoning. We had to stay in the hotel room for 2 days throwing up every five minutes & it was very stressful because my 2 year old was extremely sick and so was I at thirty weeks pregnant. We have stayed at the Royalton in punta cana and the exact same thing happened to 1/2 of our party that trip. I don’t think I’ll ever book a Royalton resort again.
10
Christopher Michael
18 août 2025
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A séjourné 4 nuits
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
The resort is exceptionally clean and well maintained. The food options from the buffet to the specialty restaurants were awesome. The service throughout the resort was prompt, friendly and thorough. I'd like to give a special shoutout to Janette our Bolybed server for 3 days who was incredible and so friendly and sweet. We will definitely return.
10
bridgette a
15 juin 2025
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A séjourné 6 nuits
The restaurants were great! Food and service was wonderful! We had 2 kids with us - the rooms were great! Shows/white party were sooo fun! There was many different pools with swim up bars and 2 food trucks outside for lunch - burgers were amazing! The only con would be the buffet for dinner - the food was ok.
The restaurants were great! Food and service was wonderful! We had 2 kids with us - the rooms were great! Shows/white party were sooo fun! There was many different pools with swim up bars and 2 food trucks outside for lunch - burgers were amazing! The only con would be the buffet for dinner - the food was ok.
2
Bryan
22 nov. 2025
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A séjourné 6 nuits
Wife got food poising and staff did nothing to accommodate us.
Wife got food poising and staff did nothing to accommodate us.
6
Fidel
19 août 2025
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A séjourné 4 nuits
Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.
Water not filled in fridge, almost impossible to get a seat near the pool. Small pools. Cool slides, impossible to make dinner reservations.
2
Arash
30 nov. 2025
·
A séjourné 4 nuits
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
The food is very poor quality. Mostly frozen food from Costco. The place is super croweded, it is hard to get a chair with a good view. The grounds are dirty. The rooms and many hallways smell. Many of the staff dont speak English. Reservations ar the resturants don't mean anything. Many in our party got sick with a GI bug. We have been to Cancun many times, this is one of the worst places er have been to and hope to not go back there. For the money you can go to a lot of better places.
6
Shontell
1 juil. 2025
·
A séjourné 3 nuits
Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.
Property was pretty. Lots of pools and daily activities. Service was very slow everywhere and they kept running out of food at the buffet. Nightly dinner reservations were very limited.
10
Cody
22 nov. 2025
·
A séjourné 4 nuits
Staff is happy and friendly. Food at dinner restaurants is very good.
Staff is happy and friendly. Food at dinner restaurants is very good.
6
Marthita
14 oct. 2025
·
A séjourné 2 nuits
The food was far from a 5 star rating hotel. The Restaurant Smoke was terrible food quality and flavor! Also they didn't seem to have enough staff, the waiting for drinks at the bar was too long. You pretty much had to keep paying people to get drinks and that is not right after how much we paid for staying there. They dont include the amenities like trampoline park amd bowling. Again, for the price, hotel should includr this, is an amenity.
The food was far from a 5 star rating hotel. The Restaurant Smoke was terrible food quality and flavor! Also they didn't seem to have enough staff, the waiting for drinks at the bar was too long. You pretty much had to keep paying people to get drinks and that is not right after how much we paid for staying there. They dont include the amenities like trampoline park amd bowling. Again, for the price, hotel should includr this, is an amenity.
10
Joseph Henry
4 nov. 2025
·
A séjourné 3 nuits
Our stay at this Royalton was amazing! The splash park and the lazy river was super fun. The restaurants here are very unique - different than other Royaltons that we’ve been to before. The buffet had premium items like crab legs and lobster tails. Nightly entertainments were also superb. I will definitely be coming back!
Our stay at this Royalton was amazing! The splash park and the lazy river was super fun. The restaurants here are very unique - different than other Royaltons that we’ve been to before. The buffet had premium items like crab legs and lobster tails. Nightly entertainments were also superb. I will definitely be coming back!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Amélie
5 juil. 2026
·
A séjourné 7 nuits
Prestation à la hauteur de nos attentes. Le personnel de l’accueil n’avait pas beaucoup d’expérience, trop lent et ne semblait pas maîtriser l’outil de travail. Tout le reste était impeccable
Prestation à la hauteur de nos attentes. Le personnel de l’accueil n’avait pas beaucoup d’expérience, trop lent et ne semblait pas maîtriser l’outil de travail. Tout le reste était impeccable
8
Benoit
9 mars 2026
·
A séjourné 5 nuits
Il y a plusieurs piscines, nous avions pris une suite Diamond et la section Diamond était plus tranquille. Le personnel est très gentil, bonne nourriture et beaucoup de restaurants. Le site est très propre, les activités amusantes, beau et grand gym. Nous avons passé une très belle semaine.
Il y a plusieurs piscines, nous avions pris une suite Diamond et la section Diamond était plus tranquille. Le personnel est très gentil, bonne nourriture et beaucoup de restaurants. Le site est très propre, les activités amusantes, beau et grand gym. Nous avons passé une très belle semaine.
10
Lauren
4 mars 2026
·
A séjourné 7 nuits
Activité extérieur génial piscine et service au top chambre confortable
Activité extérieur génial piscine et service au top chambre confortable
8
Claude-Etienne
21 mai 2025
·
A séjourné 6 nuits
Idéal pour les familles
Idéal pour les familles
10
Emely
5 sept. 2024
·
A séjourné 4 nuits
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Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 11:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
décembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-01: 328.6055742330933USD
- 2026-11-02: 293.6038586548462USD
- 2026-11-03: 243.62872614523317USD
- 2026-11-04: 158.9399075494995USD
- 2026-11-05: 243.6429209328003USD
- 2026-11-06: 243.6429209328003USD
- 2026-11-07: 245.64204580419923USD
- 2026-11-08: 245.64204580419923USD
- 2026-11-09: 278.62753785598755USD
- 2026-11-10: 278.62753785598755USD
- 2026-11-11: 295.62006509973145USD
- 2026-11-12: 295.62006509973145USD
- 2026-11-13: 295.62006509973145USD
- 2026-11-14: 328.6055742330933USD
- 2026-11-15: 328.6055742330933USD
- 2026-11-16: 295.62006509973145USD
- 2026-11-17: 278.62753785598755USD
- 2026-11-18: 278.62753785598755USD
- 2026-11-19: 295.62006509973145USD
- 2026-11-20: 328.6055742330933USD
- 2026-11-21: 328.6055742330933USD
- 2026-11-22: 345.59811855841065USD
- 2026-11-23: 345.59811855841065USD
- 2026-11-24: 345.59811855841065USD
- 2026-11-25: 345.59811855841065USD
- 2026-11-26: 345.59811855841065USD
- 2026-11-27: 345.59811855841065USD
- 2026-11-28: 345.59811855841065USD
- 2026-11-29: 261.63501061224366USD
- 2026-11-30: 261.63501061224366USD
- 2026-12-01: 278.62753785598755USD
- 2026-12-02: 295.62006509973145USD
- 2026-12-03: 311.6130299077759USD
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: 278.62753785598755USD
- 2026-12-07: 278.62753785598755USD
- 2026-12-08: 278.62753785598755USD
- 2026-12-09: 278.62753785598755USD
- 2026-12-10: 295.62006509973145USD
- 2026-12-11: 406.5713075650635USD
- 2026-12-12: NO DATA
- 2026-12-13: 295.62006509973145USD
- 2026-12-14: 295.62006509973145USD
- 2026-12-15: 278.62753785598755USD
- 2026-12-16: 278.62753785598755USD
- 2026-12-17: 278.62753785598755USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: 395.5761378539429USD
- 2026-12-21: 439.55681669842534USD
- 2026-12-22: 439.55681669842534USD
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
L'heure d'arrivée commence à 15:00 L'heure d'arrivée se termine à 23:59 L'heure de départ se termine à 12:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Conditions d'âge
L'âge minimum pour l'enregistrement est de 18 ans
Animaux de compagnie
Les animaux de service ne sont pas autorisés ; Les animaux de compagnie ne sont pas autorisés ;
Services de la réception
L'enregistrement et le départ sans contact sont disponibles ; Cet établissement ne propose pas d'enregistrement après les heures d'ouverture. Le personnel de la réception accueillera les clients à leur arrivée dans l'établissement. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique.
Identification
Une pièce d'identité avec photo délivrée par le gouvernement ainsi qu'une carte de crédit, une carte de débit ou un dépôt en espèces peuvent être requis lors de l'enregistrement pour les frais accessoires ;
Politique concernant les enfants et les lits d'appoint
Des frais supplémentaires par personne peuvent s'appliquer et varient selon la politique de l'établissement ; Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios, des terrasses qui peuvent ne pas convenir aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ; Un enfant de 1 an ou moins séjourne gratuitement lorsqu'il occupe la chambre du parent ou du tuteur, en utilisant la literie existante ;
Restauration
Prenez un repas au Gourmet Marche, l'un des 12 restaurants de l'établissement, ou restez chez vous et profitez du service d'étage disponible 24h/24. Des collations sont également disponibles au café/salon de thé. Visitez l'un des 8 bars/salons, 2 bars de plage et 3 bars au bord de la piscine pour une boisson rafraîchissante. Un petit-déjeuner complet gratuit est servi tous les jours de 7h00 à 11h00.
- L'hébergement est gratuit pour un enfant âgé de 1 an ou moins qui occupe la même chambre que ses parents ou tuteurs et qui utilise la literie en place.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Club pour enfants
Petit-déjeuner en chambre
Chambre familiale
Snack Bar/Deli
Activités
Piscine
Courts de tennis
Jardin
Parcours de golf (à proximité)
Plage (à proximité)
Billard
Pêche
Aire de jeux
Piscine pour enfants
Piscine extérieure
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Navette aéroport
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit