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Mercure Hotel Kaiserhof City Center - Image 1
Mercure Hotel Kaiserhof City Center - Room
Mercure Hotel Kaiserhof City Center - Room
Mercure Hotel Kaiserhof City Center - Restaurant
Mercure Hotel Kaiserhof City Center - Bathroom

Mercure Hotel Kaiserhof City Center


Amenities

  • Parking

  • Non-Smoking Rooms

  • Business Center

  • Room Service

  • Tour Desk

  • Dry Cleaning

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Property description

Enjoy recreational amenities such as a fitness center and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
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Guest reviews

What guests think

AI-generated summary based on recent guest reviews

At Mercure Hotel Kaiserhof City Center, travelers praise the convenient location by Frankfurt’s main station and consistently note clean, comfortable, well-equipped rooms, while many also caution that the surrounding neighborhood feels rough at night with visible homelessness and adult venues.

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Facilities

Limited

Cleanliness

Mixed

Service

Mixed

Location

Convenient

Dining

Varied

Was this helpful?

4

Irene

IAN-logo

2 weeks ago

·

Stayed 4 nights

Upon arrival front desk staff (male) wasn’t friendly. Room wasn’t clean, stepped on broken pieces of glass, fortunately didnt have any cuts. Shower gel was also not filled up & had to call front desk to replenish. Towel also not changed & had to again call them. Overall experience wasn’t that great. Except within walking distance to main train station.
Upon arrival front desk staff (male) wasn’t friendly. Room wasn’t clean, stepped on broken pieces of glass, fortunately didnt have any cuts. Shower gel was also not filled up & had to call front desk to replenish. Towel also not changed & had to again call them. Overall experience wasn’t that great. Except within walking distance to main train station.

6

Sachiko

IAN-logo

3 weeks ago

·

Stayed 2 nights

Booked for 3 guests, but towels, water were provided only for 2 people. Overall, expected better service for the price. The location was convenient.
Booked for 3 guests, but towels, water were provided only for 2 people. Overall, expected better service for the price. The location was convenient.

4

Eyob

EXP-logo

Jan 27, 2026

·

Stayed 4 nights

I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.
I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.

4

Shore

EXP-logo

Jan 27, 2026

·

Stayed 1 night

I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.
I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.

4

Eyob

EXP-logo

Jan 27, 2026

·

Stayed 4 nights

I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.
I have stayed at this hotel several times over the past few years and have always had positive experiences—until this visit. Unfortunately, a staff member named Omar made my entire stay extremely uncomfortable. He barely speaks English, was consistently rude, showed no understanding of customer service, and crossed personal boundaries in a way that felt intrusive and inappropriate. This was especially disappointing because the rest of the staff were kind, friendly, and professional as always. One individual should not be allowed to ruin an otherwise good hotel experience. I hope management takes this seriously, as this stay was a nightmare solely because of him.

Kaiserstrasse 62, Frankfurt, Hessen, Germany

Location

A stay at Mercure Hotel Kaiserhof Frankfurt City Center places you in the heart of Frankfurt, within a 15-minute walk of Frankfurt Christmas Market and Alte Oper. This luxury hotel is 0.7 mi (1.2 km) from Römerberg and 0.8 mi (1.2 km) from Frankfurt Trade Fair.

Kaiserstrasse(0.1 miles)

Financial District(0.1 miles)

Museumsufer(0.3 miles)

Frankfurt Opera House(0.4 miles)

Nizza(0.4 miles)

Commerzbank Tower(0.5 miles)

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Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 03:00

Before 12:00


Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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