Is parking available at the property?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 7 AM to 10:30 AM for a fee, approximately AUD 5 to 25 for adults and AUD 10 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until 11:00 PM, and check-out is at 10:00 AM. Early check-in and late check-out may be available for an additional fee of AUD 50, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, step-free entrances, and accessible facilities in public areas. However, specific details regarding room accessibility should be confirmed with the property.

What is the location of the property in relation to key landmarks?

The hotel is located in Caroline Springs, within a 5-minute drive of Caroline Springs Leisure Centre and Ravenhall Nature Conservation Reserve. It is approximately 3.8 km from Watergardens Town Centre and 6.1 km from Banchory Grove Grassland Nature Conservation Reserve.

Does the property have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours for the pool may vary, so it is advisable to check with the property for specific details.

What are the policies for guests staying with children?

Children 2 years old or younger stay free when occupying the parent or guardian's room using existing bedding. The property is family-friendly and offers amenities suitable for children.

What are the policies regarding extra beds or cribs?

The property offers rollaway beds for an additional fee of AUD 44 per night, subject to availability. It is recommended to request this in advance.

Mercure Melbourne Caroline Springs Hotel

Average nightly price at Mercure Melbourne Caroline Springs by month, last 12 months (USD)
Month	Average price
January	$123
February	$125
March	$141
April	$130
May	$142
June	$117
July	$111
August	$115
September	$123
October	$123
November	$128
December	$139

What guests think

Across recent reviews, Mercure Melbourne Caroline Springs is praised for clean, spacious rooms, welcoming staff, and a convenient setting in the western suburbs, making it a practical choice for families and visitors.

Guests like the on-site bistro and bar, pool and gym, and free undercover parking. Many also value being opposite supermarkets, cafes, and a small lake with walking paths, and several praise breakfast and the restaurant’s views. However, recurring comments mention night-time noise from nearby car parks or roads, occasional service or check-in hiccups and a high bond, plus some dated rooms and minor maintenance issues or limited access to certain facilities. Overall, expect a comfortable, convenient stay with some potential trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and gym are appreciated, and free undercover parking is convenient; on-site bistro/bar and lake-side setting add options. Some report a non-heated pool, confusing or early access cut-offs, occasional closures, limited room service, and gaps in bar drink selection.

Related guest reviews

8

Catherine

Jul 30, 2024

·

Stayed 3 nights

Beds comfortable, rooms were clean. The pool not heated!! In Melbourne! In winter!!!

6

Harinder

Jul 16, 2025

·

Stayed 1 night

My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area. A significantly higher bond was required (four times the typical amount), which was unexpected. A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time. Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.

10

ROBERT

Apr 13, 2022

·

Stayed 3 nights

Great facility, highly recommended. Restaurants, sports bar, great walking track along the lake.

8

Bianca

Oct 3, 2024

·

Stayed 2 nights

Room service finishes at 9, no mini bar, although a small snack menu is provided and you can order a small selection of mini bar items.

8

Cam

Jul 4, 2025

·

Stayed 2 nights

Clean and spacious room. Plenty of free undercover parking. Conveniently located across from numerous shops (groceries, food, health, general goods). Would definitely stay again as a base for the western suburbs.

10

Taalolo

Aug 28, 2025

·

Stayed 2 nights

Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.

8

Sue

Dec 28, 2021

·

Stayed 1 night

Lovely place to stay. Normally stay every year at Christmas time only thing with this year was it was very quiet and the bistro closed and sports bar closed due to Covid Clean rooms serviced everyday!! Which is great staff amazing

10

Susan

Jan 14, 2023

·

Stayed 19,365 nights

Good hotel for short stays in the Carolyn Springs area. Has a decent bar, but staff there had never heard of gluten free beers and they didn’t have any decent ciders on tap or in the bottle either.

10

Dina

Jun 12, 2023

·

Stayed 2 nights

The lobby and our room were clean and spacious. One suggested improvement would be about the hotel information provided to guests in the rooms. The correct process to access the carpark after 11 pm was unclear. The written information provided in the room said to scan our room keycard to open the roller door but this didn't work. We had to go to reception and was advised scanning won't work and we have to call reception and they will open the roller door for us. It would be great if the hotel information provided in the guests rooms are kept up to date to avoid confusion and inconvenience to hotel guests. Aside from this minor inconvenience, we enjoyed our stay at Mercure Melbourne Caroline Springs hotel. Thank you.

10

Kaila

Dec 22, 2024

·

Stayed 2 nights

Comfortable stay with good shopping and food nearby. Hotel pool and gym was also nice.

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms are frequently described as clean and well maintained. A few guests noted lapses such as dirty public toilets and an air conditioning filter needing cleaning.

Related guest reviews

10

Blake

Nov 24, 2024

·

Stayed 1 night

Very happy with our stay here, room was clean, comfy and spacious. Will definitely stay here again!!!

10

David

Jan 21, 2024

·

Stayed 2 nights

Great location, clean, very quite and close to alot of amenities.

10

Nabeel

Nov 4, 2025

·

Stayed 3 nights

Rooms are clean, facilities are also clean. Very close to shopping and dining. Overall recommended

10

Patricia

Dec 4, 2025

·

Stayed 1 night

It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.

8

Chris

Nov 16, 2023

·

Stayed 1 night

Just stayed one night. Room was clean and comfortable. I would stay here again.

10

deb

Nov 15, 2022

·

Stayed 2 nights

Our stay was very good... Had to report on air conditioning as husband found it hard to breathe in the room...Checked air con and it was filthy, needed filters cleaned. Otherwise staff and place good.

8

Joanna

Oct 31, 2023

·

Stayed 1 night

The service from the reception was outstanding, Michael was so polite and helpful. The room was a bit dated but kept clean. Restaurant has great view.

6

David

Mar 4, 2025

·

Stayed 4 nights

We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.

10

Dina

Jun 12, 2023

·

Stayed 2 nights

The lobby and our room were clean and spacious. One suggested improvement would be about the hotel information provided to guests in the rooms. The correct process to access the carpark after 11 pm was unclear. The written information provided in the room said to scan our room keycard to open the roller door but this didn't work. We had to go to reception and was advised scanning won't work and we have to call reception and they will open the roller door for us. It would be great if the hotel information provided in the guests rooms are kept up to date to avoid confusion and inconvenience to hotel guests. Aside from this minor inconvenience, we enjoyed our stay at Mercure Melbourne Caroline Springs hotel. Thank you.

10

Roger

Jun 10, 2022

·

Stayed 1 night

Very pleased with the stay. Helpful, courteous reception, clean comfortable room.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally large and comfortable, with some offering lake views. Several reviews mention dated decor, worn or soft mattresses, limited soundproofing with noise from adjoining doors or nearby traffic, and other minor maintenance issues.

Related guest reviews

10

Tanya

Feb 8, 2025

·

Stayed 1 night

Great room with view and great customer service

6

Harinder

Jul 16, 2025

·

Stayed 1 night

My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area. A significantly higher bond was required (four times the typical amount), which was unexpected. A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time. Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.

10

Grant

Jan 22, 2025

·

Stayed 1 night

Nice large rooms. Good service and easy parking

10

Suzi

Apr 21, 2024

·

Stayed 1 night

Very nice spacious rooms

10

Mereseini CAVU

Oct 5, 2025

·

Stayed 2 nights

Service was very welcoming. Rooms nice and big.

8

Andrew

Jan 1, 2025

·

Stayed 1 night

Accomodation was very good, the only frustration was the noise from the next room couldn’t be blocked out due to an adjoining door, we were woken up early the next morning.

6

Jason

Sep 25, 2022

·

Stayed 1 night

Its been a while between stays here and I was hoping things would have improved. Lets start with the overpriced restaurant that thinks charred to death steak is medium rare. The second effort was nearly ok. $55 for a very small overcooked Tbone served only with chips, its always going back to the kitchen. King bed Lake view room was nice and tidy. But I think the bed has been in the room since the hotel opened. Springs coming through the mattress, stop being cheap and get some new beds. Up there with the worst bed ive slept in.

10

Alex

Feb 5, 2023

·

Stayed 1 night

Beautiful and spacious room.

6

Joanna

Dec 5, 2024

·

Stayed 2 nights

Very noisy at night - teenagers doing racing and donuts in the car park right in front of the hotel throughout the night every night.

8

Satinder

Apr 9, 2025

·

Stayed 1 night

Room need renovation

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and helpful across reception and breakfast. Some guests experienced slow or confusing check-in, room/key errors, an unhelpful interaction, and unexpectedly high bonds.

Related guest reviews

6

Harinder

Jul 16, 2025

·

Stayed 1 night

My recent stay at this hotel fell short of expectations. The room quality did not align with online representations, appearing less appealing in person. Check-in was protracted due to a single receptionist managing both guest arrivals and the adjacent gaming area. A significantly higher bond was required (four times the typical amount), which was unexpected. A particular frustration involved the pool and gym access. Despite prominent signage indicating a 10:00 PM closing time, access was denied at 9:00 PM. Following a considerable delay and intervention from a security guard, we were finally granted entry, only to be advised against using the facilities due to the imminent 10:00 PM closure (with only 8 minutes remaining). This process was inefficient and wasted our time. Furthermore, the hotel's location is affected by prevalent smoking outside, and the rooms lack adequate soundproofing, contributing to noticeable noise disturbances. These aspects negatively impacted the comfort of our stay.

10

Sandra

Sep 17, 2025

·

Stayed 4 nights

Great hotel in perfect location, clise to everything. Staff were amazing

8

Chris

Feb 6, 2023

·

Stayed 1 night

Location was convenient for our needs. Room and facilities were great and will certainly revisit. Our only query was the bond of $250 which was unusually high and could be held for up to 14 days depending on banks. 14 days is a nonsense

10

Bradley

Aug 16, 2024

·

Stayed 1 night

Easy check In and friendly staff

10

Patricia

Dec 4, 2025

·

Stayed 1 night

It was a very last minute booking because of a flight cancellation and I wasn’t sure what to expect but the room was clean and comfortable. The staff at reception, the bar and coffee in the morning were super lovely and accommodating.

8

Joanna

Oct 31, 2023

·

Stayed 1 night

The service from the reception was outstanding, Michael was so polite and helpful. The room was a bit dated but kept clean. Restaurant has great view.

6

Rajan

Aug 21, 2024

·

Stayed 1 night

1. The lady in the morning when I checked out was not very helpful. 2. The lady had a bad attitude. 3. Was not helpful when asked for anything. 4. No Toothbrush or shaving in the room. 5. When asked the receptionist in the morning she said she don't have in stock. Such a big hotel and no good service Also, when I booked the room there was a sofa available in the room as per the photos. But when I reached at the room there was no sofa. When I called the staff they said its the same in all the rooms. But my friend stayed at the hotel before as well who recommended me this place confirmed there was a sofa in the rooms. Its should have things that you see when you make the booking or made clear that it can be different. Wont be booking this place again.

10

Marisa

Jun 12, 2023

·

Stayed 1 night

The property was fantastic so close to many restaurants . The bed itself was extremely comfortable. The breakfast that was included in the price was excellent servings . The staff at reception and at breakfast in the morning were very professional. Will definitely be staying here again

6

David

Mar 4, 2025

·

Stayed 4 nights

We had major dramas the first night, room card would not open parking garage door, other guests were allocated our room and walked in on us at 4am and then reception rang about 4.30pm and wanted us to verify our room number and said we were allocated another room. Next day the room card wouldn't open the door, toilets in the public area were filthy.

10

Roger

Jun 10, 2022

·

Stayed 1 night

Very pleased with the stay. Helpful, courteous reception, clean comfortable room.

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AI-generated summary based on recent guest reviews

Location

Opposite supermarkets, cafes, and a small lake with walking paths; many find it convenient for the western suburbs and family visits. A few note it is far from the CBD/airport and report night noise from nearby car parks or roads.

Related guest reviews

10

David

Jan 21, 2024

·

Stayed 2 nights

Great location, clean, very quite and close to alot of amenities.

8

April

Mar 14, 2023

·

Stayed 2 nights

The room was very clean and spacious and the bed was comfortable. Staff were very nice and welcoming and the facilities were great. The only issue was the noise from cars hooning about in the car park outside, which is out of your control. Overall we had a wonderful stay.

8

Terri

Jan 30, 2024

·

Stayed 2 nights

Nice area, though distant from Melbourne CBD and airport, despite coming up with search for airport hotels. Felt safe running/walking in area, many nearby dining options.

8

Cam

Jul 4, 2025

·

Stayed 2 nights

Clean and spacious room. Plenty of free undercover parking. Conveniently located across from numerous shops (groceries, food, health, general goods). Would definitely stay again as a base for the western suburbs.

10

Taalolo

Aug 28, 2025

·

Stayed 2 nights

Very convenient with the Coles across the road. Lovely staff. Had all my kids who enjoyed the pool and hotel.

6

Joanna

Dec 5, 2024

·

Stayed 2 nights

Very noisy at night - teenagers doing racing and donuts in the car park right in front of the hotel throughout the night every night.

8

Sandra

Mar 14, 2025

·

Stayed 2 nights

The hotel was in a great position, close to shopping centre with supermarkets and lots of options for dining including the on site restaurants.

10

Anna

Jan 5, 2025

·

Stayed 2 nights

I love the location of the Mercure Caroline Springs. A small Shopping Centre is across the road with a Coles and Woolies, a small lake you can walk around, kids' playground nearby, breakfast at the Hotel Cafe with great coffee. Just love the location. 10/10

8

Craig

Jan 9, 2024

·

Stayed 1 night

Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.

10

Tracy

Jan 13, 2023

·

Stayed 19,370 nights

I loved the lake and the mall across the road. Great location.

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AI-generated summary based on recent guest reviews

Dining

Many enjoyed breakfast and the bistro/bar, with several praising the restaurant’s lake views. Others reported slow breakfast service, limited late or in-room options, an overcooked steak, and limited gluten free drinks; some venues were closed at times.

Related guest reviews

10

Wendy

Jun 9, 2023

·

Stayed 1 night

Little gem hotel that has it all. Love the view at the restaurant. We had a great time celebrating our daughter’s 7 th birthday.

8

Bianca

Oct 3, 2024

·

Stayed 2 nights

Room service finishes at 9, no mini bar, although a small snack menu is provided and you can order a small selection of mini bar items.

6

Jason

Sep 25, 2022

·

Stayed 1 night

Its been a while between stays here and I was hoping things would have improved. Lets start with the overpriced restaurant that thinks charred to death steak is medium rare. The second effort was nearly ok. $55 for a very small overcooked Tbone served only with chips, its always going back to the kitchen. King bed Lake view room was nice and tidy. But I think the bed has been in the room since the hotel opened. Springs coming through the mattress, stop being cheap and get some new beds. Up there with the worst bed ive slept in.

10

Russell

Apr 3, 2023

·

Stayed 2 nights

Clean, comfortable room. Great dining in the Bistro and atmosphere in bar area.

10

Susan

Nov 11, 2024

·

Stayed 3 nights

Loved sitting relaxing by the lake, enjoying a meal, snack, drink or breakfast. Staff were excellent and atmosphere was great.

8

Sue

Dec 28, 2021

·

Stayed 1 night

Lovely place to stay. Normally stay every year at Christmas time only thing with this year was it was very quiet and the bistro closed and sports bar closed due to Covid Clean rooms serviced everyday!! Which is great staff amazing

10

Susan

Jan 14, 2023

·

Stayed 19,365 nights

Good hotel for short stays in the Carolyn Springs area. Has a decent bar, but staff there had never heard of gluten free beers and they didn’t have any decent ciders on tap or in the bottle either.

8

Klas

Mar 21, 2023

·

Stayed 7 nights

I 5 dagar fungerade allting perfekt fram till lördag morgon. Efter att ha väntat på den beställda frukosten i 45 minuter blev vi tvungna att gå för att hinna med dagens uppgifter.Då hade vi drucket upp kaffet och juicen sedan länge och frågat efter maten 2 gånger. Det gjorde att vi också hoppade frukosten nästa dag, avresedagen.

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8

Joanna

Oct 31, 2023

·

Stayed 1 night

The service from the reception was outstanding, Michael was so polite and helpful. The room was a bit dated but kept clean. Restaurant has great view.

10

Marisa

Jun 12, 2023

·

Stayed 1 night

The property was fantastic so close to many restaurants . The bed itself was extremely comfortable. The breakfast that was included in the price was excellent servings . The staff at reception and at breakfast in the morning were very professional. Will definitely be staying here again

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $155	12 $127	13 $112	14 $97
15 $97	16 $142	17 $163	18 $163	19 $140	20 $113	21 $154
22 $89	23 $102	24 $102	25 $103	26 $102	27 $97	28 $118
29 $97	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
		1 $149	2 $118	3 $102	4 $98	5 $102
6 $98	7 $108	8 $113	9 $113	10 $108	11 $98	12 $97
13 $98	14 $98	15 $128	16 $103	17 $98	18 $97	19 $98
20 $98	21 $98	22 $113	23 $123	24 $103	25 $139	26 $144
27 $118	28 $108	29 $134	30 $134	31 $118

Mercure Melbourne Caroline Springs

Prices for Mercure Melbourne Caroline Springs

Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed, Balcony

Privilege Corner Suite King Bed Room

Studio, 1 King Bed (Panoramic)

Standard Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Guest reviews of Mercure Melbourne Caroline Springs

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Mercure Melbourne Caroline Springs

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