Bucharest Comfort Suites Hotel

Room outdated and neglected, bathroom even worse, now understand why no bathroom photos. NO HOT WATER for entire 4 days stay with different reasons given. Stains in bath and basin. Failed to make bed on one morning. Balcony a health hazzard, curtains didn't fit window or close. Flicking light, drilling late at night.....was like a sketch out of Faulty Towers ..... absolutely shocking! Photos taken to validate what I've said.

Other than the rooms being out-dated overall a solid stay

We booked a room for 3 adults. We were supposed to get a king size bed, but instead we had a smaller queen size that couldn't accommodate all of us. We paid about $90 per night, and were told it would cost an extra $75 per night for a rollaway bed. I told the manager that is unacceptable as we booked a room that was supposed to accommodate all 3 of us and didn't expect price to almost double for an extra bed. Apparently, this hotel is selling rooms and if you want a bed is extra... As customer we did nothing wrong, followed the booking process, specified 3 adults, and select the room that was promised to accommodate all of us. The booking process did not specify the extra fees to expect for the need of a rollaway bed. The manager didn't care at all for our concerns and not once apologized, showed any empathy or tried to work with us. To make matters worse, we've been a repeat customer for the last 3 years, but she didn't make any effort to work with us or offer any options. Simply didn't care if she lost a repeat customer, just wanted the money. It's a shame, because otherwise, the hotel is pretty nice and conveniently located.

We looked for a room for 3 adults. One of the options listed

Nice and clean room. Booked 3 tripple room with 3 ”places to sleep” in each. When I checked in I was told there is only one bed and that we had to share it or pay for extra beds. Paid 125 US dollars so that we all could sleep. Stay aware of their hidden fees!!!!