Radisson Blu Waterfront Hotel, Stockholm

Next door was Central train station, and 100 m away the Subway. Very convenient. And no no noise from either of them.

I am extremely disappointed with my experience with Radisson Blu Waterfront Hotel. Due to an unexpected medical emergency, I was unable to travel and immediately contacted hotels.com and the hotel directly with the official medical documentation attached, requesting either a date change or assistance regarding my reservation. I called the hotel several times with no luck. While the hotel eventually agreed to change my reservation dates, I was asked to pay an “additional fee” despite the circumstances being completely unexpected and beyond my control. I tried to contact them through phone calls and emails several times with no luck to provide additional documentation regarding my medical situation and ask them to waive the additional fee. I still did not get a response. I understand policies exist, but I am disappointed by the lack of flexibility and compassion shown during a genuine medical emergency. I truly expect a better approach from an international hotel chain.

Clean, pleasant hotel in an excellent location. Quiet but an easy walk to the city. Well-trained personnel.

Best hotel best service, central in Stockholm

Everything good at hotel… room clean, breakfast, staff… congratz