Holiday Inn Express & Suites Amarillo West by IHG

Guests like the indoor pool, hot tub, and fitness room, and several mention pet-friendly areas and on-site EV charging. Some experienced issues such as over-chlorinated or lukewarm water, out-of-service ice/laundry, a malfunctioning elevator, and limited or dim parking.

Reviews overwhelmingly cite very clean rooms and common areas, though a minority report lapses such as dirty showers or floors, musty odors, and an unclean lobby or restroom.

Rooms are modern, spacious, and comfortable—many note great beds and useful touches like a small kitchenette or a bathroom TV—but several mention thin walls, door slams, light or noise leaks, and dated non-smart TVs. Some guests also noted low water pressure or tricky climate control.

Service is frequently praised as friendly, professional, and efficient, with smooth check-in and helpful follow-ups. A smaller number cite missteps like billing or check-in errors, curt interactions, or slow resolution of issues.

Located on the west side near I-40, the hotel is quiet and feels safe with easy highway access. Dining and shopping are a short drive, though several guests noted limited walkable options.

Breakfast draws strong praise for variety and quality, with hot items, good coffee, and attentive restocking. A minority reported cold or inconsistent items, watery juice, or limited selection.