Name: Hotel Europe
Address: Vladislava Skarica 5, Bascarsije, Sarajevo, Sarajevo Canton, Bosnia and Herzegovina, Sarajevo, Federation of Bosnia and Herzegovina, BA
Price range: $185–$300 per night
Rating: 8

What guests think

Across recent reviews of Hotel Europe, travellers praise the central location and friendly staff, while noting very spacious rooms alongside clear signs of age, uneven maintenance, and recurring problems with heating, air conditioning, or in room fixtures.

Cleanliness feedback is mixed, ranging from very clean rooms to dirty bathrooms, worn carpets, and inconsistent housekeeping. Facilities draw both praise for the cafe or terrace and on-site parking, and criticism for spa charges or staffing, a cool pool, and a small or grubby garage. Breakfast is frequently appreciated for variety, though coffee machines and quality drew complaints. Expect a characterful stay with trade-offs in upkeep and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are mixed: guests appreciate the cafe or terrace and on-site parking, but report spa charges or poor staffing, a pool that can feel cool, and a garage that can be tight or dirty.

Related guest reviews

8

Caroline

Apr 30, 2023

·

Stayed 5 nights

Hotellet är gammalt men upprustat och trivsamt. Vi hade en moské precis utanför fönstret men hörde inga av de sena/ tidiga böneutropen när fönstret var stängt. Fin restaurang! Frukosten lite tråkig om man är kräsen. Dock fanns nog alla alternativ till hur man vill ha sin frukost (nyttig, söt, osv.). Supernära gamla stan och allt sevärt. Bra gym och mysig pool! Boka gärna tur till Mostar via hotellet för då får ni en fantastisk privattur dit! Även bil till och från flygplatsen fungerar väldigt bra!

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10

Joe

Sep 4, 2024

·

Stayed 1 night

Lovely hotel. The Viennese cafe is beautiful. The cafe and the bar are really good value for money, not the usual hiked up hotel prices. The corridors have a nice decor and the rooms are nice. I had a great view overlooking the garden and the Gazi Husrev-beg Mosque which was lit up nicely at night. Rooms have an extra bit of security when you go out - you get a standard key lock as well as digital card entry.

2

medina

Jul 31, 2024

·

Stayed 2 nights

Hair dryer didn’t work. No conditioner. Can’t control a/c in room. No iron (yes, they do have the service, but what about if I don’t want the service or I’m in rush??). Not clean for 4-5 star hotel & that price in Bosnia!! Garage too small - sometimes no place to park. Very dirty going through hallway to garage!! Very dirty in garage!

4

Amila

Nov 28, 2025

·

Stayed 5 nights

Front desk staff were wonderful. Edin was extremely helpful and professional. Major renovations are needed- there was a window leak in my room, furniture is old and banged up. Beds are too short- a 5’11’’ man could not fit. Lighting in the bathroom is not adequate for women, nor there was any lighting in the room for make up application. Quality of Housekeeping services is random. Food selection for breakfast was excellent but coffee machines were out for 5 days so we had to pay extra for coffee. Location and parking were great but serious work needs to be done for the price and rating the hotel is charging for.

6

Phyllis

May 28, 2025

·

Stayed 2 nights

This should not be a 5 star hotel! I’ve stayed in better 3 star. Dated decor that is shabby and in need of upgrades and maintenance. A door that stuck on the carpet. Wonky wardrobe doors, spider webs, heavily worn carpet, a sharp lip to enter the bathroom. This star rating needs to change. The spa was unmanned. No towels and only the sauna on - the steam room didn’t look like it had been on for weeks.

6

Julia

Jul 23, 2024

·

Stayed 3 nights

This hotel seems to be too big and unwieldy for the management to cope with. We were mystified by how it managed to rate 5 stars, unless this is just a tick-box scheme which is completed by the hotel itself. Our first stay there, earlier in the month was dire (and we have reviewed it as such). Our second stay (which, to be honest we regretted having booked) was a bit better – the hotel seemed to have got itself together, and our room was ready for us, the staff were no longer ignoring or glaring or shouting at the guests. It was surprising that the safe in the room was too small for a laptop computer and there was, apparently, no other form of safekeeping for valuables in a hotel of this supposed stature. And the tea/coffee making facility in the room still consisted of one sachet of Nescafé instant coffee and one Hibiscus teabag. Altogether, the Hotel Europe was quite a strange experience, which didn't do justice to the beautiful, interesting and otherwise welcoming town of Sarajevo, which has done so much to recover from its painful history.

10

Jonny

Feb 24, 2026

·

Stayed 1 night

massive room, great facilities etc. Pool could be slightly warmer.

6

Radovan

Aug 14, 2024

·

Stayed 2 nights

The part I didnt like us that I called and ask if spa is in the price before booking room. When I arrived I asked about spa I was told I have to pay for spa. I thought it was misunderstanding i went to spa and ask if it is included if it is ok to go. The man said its ok but need to turn out sauna. Sauna didnt get warmed up and I had to leave. Before leaving he charged me for Sauna. Otherwise all was great

8

Jo

Sep 17, 2025

·

Stayed 2 nights

Prima gelegen hotel op de grens van het ottomaanse en Habsburgse deel van Sarajevo. Eigen garage. Behulpzaam aan de receptie. Maar vooral heel leuk terras buiten: stijlvol, populair bij niet hotelgasten en lekkere kaart om iets te eten

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4

Wayne

Aug 13, 2023

·

Stayed 3 nights

The lobby is boring and unwelcoming looking. The elevator is hard to see tucked in a corner and recessed. The reception desk looks like something for an office, low to the floor were employees sit at the desk. The desk has no interesting design. The colors/wood paneling are dark and depressing and are found throughout the room hallways which are extremely dimly lighted. The connected Becka Kafana Viennese cafe is beautiful, has good food, including pastries, coffee and service and prices are low, but is generally empty. I guess it's too traditional and upscale looking for people. The outdoor dining area is very large, pleasant and casual and looks at the ruins of a wall and the old shopping gallery building. It has a very limited evening menu so I went to the cafe.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed, with some reviews praising very clean rooms, while others note dirty bathrooms, spider webs or worn carpets, and inconsistent housekeeping.

Related guest reviews

4

Erling

Jan 4, 2026

·

Stayed 2 nights

Expect a 3 star hotel, not a 5. Disgusting and unclean bathroom, rooms aren't properly cleaned. First room we had wasn't cleaned, got moved to a new one with same issue and broken shower.

10

Youssouf

Sep 15, 2023

·

Stayed 4 nights

Hôtel idéalement bien placé. Très silencieux et très propre. Le personnel est vraiment à l’écoute.

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2

medina

Jul 31, 2024

·

Stayed 2 nights

Hair dryer didn’t work. No conditioner. Can’t control a/c in room. No iron (yes, they do have the service, but what about if I don’t want the service or I’m in rush??). Not clean for 4-5 star hotel & that price in Bosnia!! Garage too small - sometimes no place to park. Very dirty going through hallway to garage!! Very dirty in garage!

6

Phyllis

May 28, 2025

·

Stayed 2 nights

This should not be a 5 star hotel! I’ve stayed in better 3 star. Dated decor that is shabby and in need of upgrades and maintenance. A door that stuck on the carpet. Wonky wardrobe doors, spider webs, heavily worn carpet, a sharp lip to enter the bathroom. This star rating needs to change. The spa was unmanned. No towels and only the sauna on - the steam room didn’t look like it had been on for weeks.

4

Philipp

Aug 3, 2024

·

Stayed 2 nights

Das Hotel Europe in Sarajevo war einst eine der besten Adressen der Stadt, eine wahre Perle, die für ihren exzellenten Service und ihr luxuriöses Ambiente bekannt war. Leider hat das Haus seitdem deutlich nachgelassen. Es wurden schon seit längerer Zeit keine Investitionen mehr getätigt, was sich deutlich im Zustand des Hotels zeigt. Abgenutzte Möbel, fleckige Teppiche und veraltete Einrichtungen dominieren das Bild. Das Personal selbst ist größtenteils bemüht und freundlich, jedoch kann es die gravierenden Schwächen des Managements nicht ausgleichen. Einziger Lichtblick und Grund für den Aufenthalt im Hotel Europe war die hoteleigene Parkgarage. Sie bietet eine bequeme Parkmöglichkeit in der Innenstadt. Dies allein rechtfertigt jedoch nicht die vielen Kompromisse, die man als Gast in Kauf nehmen muss.

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10

Elias

Nov 3, 2025

·

Stayed 1 night

Nice room, clean and the hotel very well situated

6

Nejdet

Feb 17, 2026

·

Stayed 2 nights

Temizlik Normal ama oda soğuktu

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4

Anders

Jan 5, 2026

·

Stayed 2 nights

Everything is dirty

6

ANTON I

Jun 12, 2023

·

Stayed 3 nights

Our room seemed to have been in repairs. Beds were ackwardly located and ot gave an impression of an auxiliary room. The cleaning cart on the sixth floor has been sitting in our corridor throughout our stay.

10

Anders

Jul 24, 2023

·

Stayed 2 nights

Very nice, newly built room, efficient aircon, big bathroom, very clean. Nice staff, great breakfast and a very nice outdoor bar. CMA only recommend!

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Rooms

Rooms are notably spacious, but many feel dated and some report temperature control and maintenance problems (heating or AC, broken fixtures, stuck doors) and occasional comfort issues with beds.

Related guest reviews

8

Arjan

Oct 9, 2024

·

Stayed 2 nights

Hotel is a bit dated and rooms are very warm...but clean and good people.....size of the rooms is enormous!

6

Hasret

Dec 16, 2025

·

Stayed 3 nights

Hotel is a bit outdated.

4

Joachim

Oct 3, 2025

·

Stayed 2 nights

Keine Heizung trotz Kälteeinbruch. Portables Gerät brachte nichts, va das Bad eiskalt. Mobiliar alt und renovierungsbedürtig. Frühstück sehr mäßig.

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4

Amila

Nov 28, 2025

·

Stayed 5 nights

Front desk staff were wonderful. Edin was extremely helpful and professional. Major renovations are needed- there was a window leak in my room, furniture is old and banged up. Beds are too short- a 5’11’’ man could not fit. Lighting in the bathroom is not adequate for women, nor there was any lighting in the room for make up application. Quality of Housekeeping services is random. Food selection for breakfast was excellent but coffee machines were out for 5 days so we had to pay extra for coffee. Location and parking were great but serious work needs to be done for the price and rating the hotel is charging for.

6

Phyllis

May 28, 2025

·

Stayed 2 nights

This should not be a 5 star hotel! I’ve stayed in better 3 star. Dated decor that is shabby and in need of upgrades and maintenance. A door that stuck on the carpet. Wonky wardrobe doors, spider webs, heavily worn carpet, a sharp lip to enter the bathroom. This star rating needs to change. The spa was unmanned. No towels and only the sauna on - the steam room didn’t look like it had been on for weeks.

10

Jason

Nov 23, 2025

·

Stayed 1 night

Good location big rooms, big breakfast buffet

6

Enes

Sep 2, 2023

·

Stayed 3 nights

Hotel facility need upgrades. Beds were not comfortable, having issue closing the door.

2

Martin

Nov 22, 2023

·

Stayed 2 nights

Ingen Air condition stykker Varmt vær. 23 grader min. Umuligt at sove. Larm af regn på 6 sal terrasse

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10

Jonny

Feb 24, 2026

·

Stayed 1 night

massive room, great facilities etc. Pool could be slightly warmer.

6

Nejdet

Feb 17, 2026

·

Stayed 2 nights

Temizlik Normal ama oda soğuktu

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Service

Service is generally friendly and helpful, especially at reception, though several reviews describe inconsistent professionalism and poor handling of issues.

Related guest reviews

10

MOHSIN

Sep 27, 2025

·

Stayed 8 nights

During my stay at Hotel Europe in Sarajevo, I was thoroughly impressed by the exceptional level of service provided by the front desk associates. Every time I needed assistance or recommendations for places nearby, they were consistently professional, courteous, and incredibly helpful. Their dedication to high standards of hospitality truly enhanced my experience. The breakfast buffet was another highlight of my stay. It offered a wide variety of delicious and highly nutritious options, including fresh fruits, hot dishes, assorted drinks, and delightful desserts. The quality and selection exceeded my expectations and provided a perfect start to each day. Overall, Hotel Europe is an excellent choice for anyone visiting Sarajevo. I had a wonderful experience and fully intend to stay there again during my upcoming visit.

10

Aljosa

Jul 19, 2024

·

Stayed 1 night

Really good value, location and very friendly service.

8

0lga

Mar 22, 2024

·

Stayed 1 night

Everything was very nice. Everyone was very helpful excep the the man at the check out who was grumpy he didn't not make a attempt to help me with

2

Julia

Jul 23, 2024

·

Stayed 7 nights

This visit to the Europe hotel was chaotic, unwelcoming and hostile to the guests. We were not given a room with a double bed, as we had requested, and were then moved to a room where the electricity was not working, and nor was the air conditioning. The shower mechanism was incomprehensible, the tea/coffee-making facility consisted of one sachet of nescafe and one herbal teabag. A lot of guests were complaining about the air-conditioning and we heard a receptionist shouting at them, rather than solving the problem. We were sitting in the bar on our first night, and the lights were suddenly turned off and the staff all walked out without a word to us. When we sent an email about all this to the hotel group manager, as we had been advised by one of the receptionists, the manager told all the staff off, and sent a bottle of wine to our room as compensation. We had no way to open it so reception sent someone to do that, and he seemed to expect a tip for his services – he clearly hadn't been told that this was our meagre compensation for all the bad things that had happened. The manager did not reply to us, or apologise or wish us a good stay.

4

Amila

Nov 28, 2025

·

Stayed 5 nights

Front desk staff were wonderful. Edin was extremely helpful and professional. Major renovations are needed- there was a window leak in my room, furniture is old and banged up. Beds are too short- a 5’11’’ man could not fit. Lighting in the bathroom is not adequate for women, nor there was any lighting in the room for make up application. Quality of Housekeeping services is random. Food selection for breakfast was excellent but coffee machines were out for 5 days so we had to pay extra for coffee. Location and parking were great but serious work needs to be done for the price and rating the hotel is charging for.

6

Julia

Jul 23, 2024

·

Stayed 3 nights

This hotel seems to be too big and unwieldy for the management to cope with. We were mystified by how it managed to rate 5 stars, unless this is just a tick-box scheme which is completed by the hotel itself. Our first stay there, earlier in the month was dire (and we have reviewed it as such). Our second stay (which, to be honest we regretted having booked) was a bit better – the hotel seemed to have got itself together, and our room was ready for us, the staff were no longer ignoring or glaring or shouting at the guests. It was surprising that the safe in the room was too small for a laptop computer and there was, apparently, no other form of safekeeping for valuables in a hotel of this supposed stature. And the tea/coffee making facility in the room still consisted of one sachet of Nescafé instant coffee and one Hibiscus teabag. Altogether, the Hotel Europe was quite a strange experience, which didn't do justice to the beautiful, interesting and otherwise welcoming town of Sarajevo, which has done so much to recover from its painful history.

10

Lesley

Nov 29, 2023

·

Stayed 1 night

It felt like old Europe n modern combined. The staff was great n very helpful.

10

Martine

Jul 21, 2024

·

Stayed 2 nights

Perfekt beliggenhed. Mega sødt personale alle steder. Både reception og baren. Ligger lige ved den gamle by. Så man kunne komme nemt rundt. P plads i p kælder. Værelset var lidt mørkt, da vinduet var meget lille. Men ellers god plads og ren. Morgenmaden. Det ville hjælpe hvis brødrister stod sammen med brødet og ikke bag frugten. Jeres peber og salt skal aftørres.

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10

John

Dec 13, 2024

·

Stayed 4 nights

The rooms were nice and the breakfasts were great. Staff was very friendly and helpful when needed. I would definitely stay here again.

8

Joe

Jun 10, 2023

·

Stayed 1 night

Reception staff wonderful, breakfast staff grumpy

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Location

Excellent central location by the Old Town/Baščaršija, making it very walkable for sightseeing.

Related guest reviews

6

Maziad

Jul 27, 2024

·

Stayed 3 nights

Excellent location

8

Bozidar

Mar 20, 2022

·

Stayed 4 nights

The hotel has the best location in Sarajevo, in the middle of the old town. It is large and comfortable with a number of practical facilities. the breakfast was good. The rooms are spacious and well equipped.

10

Jasmina

Aug 30, 2024

·

Stayed 1 night

It's very convenient location, walkable and safe.

10

Michael

Mar 12, 2024

·

Stayed 2 nights

Great location Nice people Decent room

10

Jason

Nov 23, 2025

·

Stayed 1 night

Good location big rooms, big breakfast buffet

8

Sheila

Jun 17, 2024

·

Stayed 5 nights

Great location. Helpful front desk and housekeeping staff. The restoration from the fire during the siege lacked charm and warmth. I wish they had tried to restore to something more like it was, more like the Viennese Cafe. Breakfast was good and varied. Coffee was poor. A 5 star hotel should do better than a convenience store coffee machine. I love Sarajevo, but not sure I would stay at the Europa again.

10

Eldina

Sep 16, 2025

·

Stayed 2 nights

Nice location. Old hotel.

10

suad

Jul 27, 2023

·

Stayed 1 night

The location is outstanding, right in the middle of Baščaršija, a moot Sarajevo attraction.

10

Elias

Nov 3, 2025

·

Stayed 1 night

Nice room, clean and the hotel very well situated

8

Jo

Sep 17, 2025

·

Stayed 2 nights

Prima gelegen hotel op de grens van het ottomaanse en Habsburgse deel van Sarajevo. Eigen garage. Behulpzaam aan de receptie. Maar vooral heel leuk terras buiten: stijlvol, populair bij niet hotelgasten en lekkere kaart om iets te eten

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Dining

Breakfast is widely praised for variety and quality, and the on-site cafe or terrace is well liked. Complaints focus on coffee quality or machine outages.

Related guest reviews

10

MOHSIN

Sep 27, 2025

·

Stayed 8 nights

During my stay at Hotel Europe in Sarajevo, I was thoroughly impressed by the exceptional level of service provided by the front desk associates. Every time I needed assistance or recommendations for places nearby, they were consistently professional, courteous, and incredibly helpful. Their dedication to high standards of hospitality truly enhanced my experience. The breakfast buffet was another highlight of my stay. It offered a wide variety of delicious and highly nutritious options, including fresh fruits, hot dishes, assorted drinks, and delightful desserts. The quality and selection exceeded my expectations and provided a perfect start to each day. Overall, Hotel Europe is an excellent choice for anyone visiting Sarajevo. I had a wonderful experience and fully intend to stay there again during my upcoming visit.

10

Joe

Sep 4, 2024

·

Stayed 1 night

Lovely hotel. The Viennese cafe is beautiful. The cafe and the bar are really good value for money, not the usual hiked up hotel prices. The corridors have a nice decor and the rooms are nice. I had a great view overlooking the garden and the Gazi Husrev-beg Mosque which was lit up nicely at night. Rooms have an extra bit of security when you go out - you get a standard key lock as well as digital card entry.

8

Ole-Asbjoern

Jul 5, 2023

·

Stayed 5 nights

We had a very nice and comfortable stay. Great breakfast. Only surprise was that we were not allowed to bring our coffe outside on the patio after breakfast. I understand that they want to reserve the patio for paying visitors, but at breakfast time there was almost nobody there.

4

Amila

Nov 28, 2025

·

Stayed 5 nights

Front desk staff were wonderful. Edin was extremely helpful and professional. Major renovations are needed- there was a window leak in my room, furniture is old and banged up. Beds are too short- a 5’11’’ man could not fit. Lighting in the bathroom is not adequate for women, nor there was any lighting in the room for make up application. Quality of Housekeeping services is random. Food selection for breakfast was excellent but coffee machines were out for 5 days so we had to pay extra for coffee. Location and parking were great but serious work needs to be done for the price and rating the hotel is charging for.

10

Jason

Nov 23, 2025

·

Stayed 1 night

Good location big rooms, big breakfast buffet

8

Sheila

Jun 17, 2024

·

Stayed 5 nights

Great location. Helpful front desk and housekeeping staff. The restoration from the fire during the siege lacked charm and warmth. I wish they had tried to restore to something more like it was, more like the Viennese Cafe. Breakfast was good and varied. Coffee was poor. A 5 star hotel should do better than a convenience store coffee machine. I love Sarajevo, but not sure I would stay at the Europa again.

8

Jo

Sep 17, 2025

·

Stayed 2 nights

Prima gelegen hotel op de grens van het ottomaanse en Habsburgse deel van Sarajevo. Eigen garage. Behulpzaam aan de receptie. Maar vooral heel leuk terras buiten: stijlvol, populair bij niet hotelgasten en lekkere kaart om iets te eten

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10

John

Dec 13, 2024

·

Stayed 4 nights

The rooms were nice and the breakfasts were great. Staff was very friendly and helpful when needed. I would definitely stay here again.

4

Wayne

Aug 13, 2023

·

Stayed 3 nights

The lobby is boring and unwelcoming looking. The elevator is hard to see tucked in a corner and recessed. The reception desk looks like something for an office, low to the floor were employees sit at the desk. The desk has no interesting design. The colors/wood paneling are dark and depressing and are found throughout the room hallways which are extremely dimly lighted. The connected Becka Kafana Viennese cafe is beautiful, has good food, including pastries, coffee and service and prices are low, but is generally empty. I guess it's too traditional and upscale looking for people. The outdoor dining area is very large, pleasant and casual and looks at the ruins of a wall and the old shopping gallery building. It has a very limited evening menu so I went to the cafe.

10

Anders

Jul 24, 2023

·

Stayed 2 nights

Very nice, newly built room, efficient aircon, big bathroom, very clean. Nice staff, great breakfast and a very nice outdoor bar. CMA only recommend!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$130
February	$125
March	$134
April	$137
May	$176
June	$154
July	$163
August	$181
September	$166
October	$173
November	$143
December	$140

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $193	5 $201	6 $201	7 $201	8 $200	9 $193	10 $193
11 $199	12 $200	13 $201	14	15 $201	16 $201	17 $201
18 $193	19 $193	20 $197	21 $202	22 $193	23 $202	24 $199
25 $196	26 $199	27 $199	28 $199	29 $194	30 $199	31 $202

Hotel Europe

Prices for Hotel Europe

Monthly average prices

About this property

Location

Room options

Superior Twin Room, City View

Royal Penthouse, City View

Deluxe Apartment, City View

Deluxe Double Room Single Use, City View

Deluxe Double Room, City View

Guest reviews of Hotel Europe

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Europe

Considering this hotel for your Sarajevo trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $194	21 $185	22 $300	23 $209	24 $206	25 $206	26 $203
27 $202	28	29	30 $209