Grandeur Thermal Spa Resort

On there website was stated a heated outdoor pool,only reason i booked there,no heated pool false advertising, rooms needed a good clean,sp bath hadn't been cleaned properly, not very helpful

Good location close to thermal pools and Huka Falls walk. Parts of chalet had been remodelled and were in good condition, other parts were dated and need repairing. No dishes suitable for cooking in the microwave (no stove provided), mould in shower, only one bed side table and the base of that was broken! They did provide Tesla chargers though! and the cleaner was helpful and engaging.

Old quaint buildings; located outside of the township, with lovely big spaces; a playground for children, plus an outdoor swimming pool; very country and sort of cowboy but without the horses. Enjoyed our stay here.

Basic but neatly presented room, clean enough. Location is nice if you like a quiet area, but still close enough/short drive to key areas like Huka Falls and Taupo town centre. Soundproofing is not the best though so expect to hear your neighbour moving about. The room was listed as having a hairdryer but this was not there upon check-in. Went to ask reception the next day but reception was unmanned, so I just skipped and air-dried… no biggie, just a small irk. Parking is very easy, right outside your room on a gravel area.

Great place to have your dog holiday with you, with plenty of walks to keep them happy. Beds were sooo comfy, and was delighted to find a spa bath in our chalet, along with modernised kitchen and bathroom. The drapes were very nice too. I cleaned the inside of the bathroom sliding door and frame as it was filthy and the stair bannisters were similar. There were several things that would benefit from fixing - the faucet and water outlet on the spa bath both moved when you tried to turn the tap, the towel rail was missing the rail, toilet paper holder was loose, and opening and locking the ranchslider was frustratingly difficult with a loose handle. With all that said, I'd stay here again. Yes the place is looking tired and needs a lot of maintenance around the place, and their thermal pool was not available, but it was inexpensive in comparison with most other places - and they let dogs stay - any size too!

The place is a bit run down, but the room was ok and bed was comfortable. However, we were expecting an actual stovetop when it said kitchenette. Guy at check in was friendly and pool had good temperature. A couple of pool chairs would have been a nice addition.

Property was great for an overnight stay over. For the price it was worth it. The Tesla charger attached to the building made it great. Door on the bathroom was pretty dodgy and the room itself was quite old but expected for a cottage. Stairs were scary but never broke so that’s something.

Great place to stay when travelling with your dog

It would be amazing if the restaurant was open as it would save us time on having to figure out where to have dinner. We stay here 2 or 3 times a year and haven't been disappointed by anything major. A few things are overlooked but everything else is fantastic.

We checked in but when we looked at the rooms it was so smelly and old It was not like the photos provided in the website. So disappointed and we stayed in another hotel. No pool and the property is not maintained well In our bedroom ceiling there were some stains and not pleasant Not recommended

Dirty, mouldy and run down rooms - chipped plates and bowls. Very limited amenities - no wardrobe, no iron, no hair dryer, minimal cutlery. Peeling shower, broken tiles and mouldy ceiling in bathroom.

Old and dirty. The bed was clean, but the bathroom, the walls, the chairs and the floor were dirty. The only good thing about this place is the proximity to the Huka falls hike.

The entire property needs a good clean

Believe the negative reviews. I could have asked the manager to have the old food scrubbed from the microwave, the mould bleached from the shower, or the bathroom electric sockets to be actually connected to the wall, but what's the point? There are dozens of comments about dirt, tatty furniture, mould, filthy paintwork, carpets & more; the manager has added copy-paste replies to them all & still nothing has improved. Looks like a derelict shanty town with overflowing bins, rusted scrap, a green slime pool, some huge rusty industrial building in the middle.... We used literally none of the unsanitary offerings & will be finding out how to make a report to the council that oversees health & safety. The only good thing about this place is the road out of it!

Mould in bathroom with also empty soap dispenser. Coffee cups not clean with mould and coffee over them

Terrible place! The place is not what it looks like in the photos. The photos must be 10years old. The place is run down. A backpackers would be a better option. There was old blood stains on the bedding and the mattress. The carpet have not seen a vacuum or a clean in a very long time.

Pros: spa bath was nice. Room was warm with heat pump and fan heater on when we arrived. and looked clean and tidy at first glance , reception friendly. Nice Reno in room too. Price was right. Cons: outside very rundown giving a bad first impression. 1 hair in shower and soaps scum needed a deep clean. No extra blankets, mezzanine bedroom was warm with heat pump but back room was cold. fan heater provided but didn’t want to leave that on all night, an extra thick blanket for downstairs would be good. Some glasses were dirty.

First thing that sprung to mind as we drove down towards the "Grandeur" was the movie The Hills have Eyes ...... Such a shame as it was probably once a very beautiful place. Pulled up to our Chalet and the 1st thing we noticed was the smell of urine. All windows were open so clearly the so called cleaner was aware of this issue. Within 10 mins we found the source of the smell behind the fridge. Seriously. Someone had pissed there!! After calling the manager a cleaner was sent over staright away and the mess was cleaned. Thankfully when we got back from the possum night run the smell had pretty much gone. Overall the chalet suited our needs, but it really needs a make over - a decent clean on the outside and some paint. And maybe some new cleaners.

It was in a state of disrepair dirty found someones hairn my bed. It isn't advertised honestly as the photos are not current or relevant to its current condition. Sofa was absolutely filthy, bedroom door filthy., stairwell filthy drawers dirty . Swimming pool unavailable. My grandaughter said that it had a bad vibe. The property was just rundown and that includes gardens etc... outside of buildings were just like some one had been living there for 15 years ++ and not done any maintenance. What a rip off.

Comfortable bed, clean bedding and towels The room is tired looking and needed a good clean. The amenities were really old. Outside the balustrade needed to be repainted and the grounds were need of maintenance. Perfect place for an overnight stay where you only need a bed. The tv only has free view and is so old most of the apps on it are no longer available.

Motel is located at private valley. The unit is roomy, with upper floor and 3 beds. Parking is convenient.

The air conditioner was in the main room - two rooms and a hallway away from the bedroom, so the place stayed pretty hot. There was need for updating, and the walls are thin as we could hear the people in the rooms next to us going up their stairs to their twin bed loft area.

it was very basic, but all the fixtures in the bathroom had been upgraded. Room was spacious, kitchenette was useful. Bed was big. Very close to start of walk to Huka Falls and the spa park. Owner was very nice.

If you want '5-star rock-star' type accommodation then best you look elsewhere......BUT........if you want good honest comfortable and authentic 'kiwiana' accommodation at an affordable price look no further. I stayed there for x3 nights whilst site seeing the district and have no regrets at all. Bed was very comfortable and warm (resulting in a continuous 8hrs sleep every night) , room cosey and warm (thanks to efficient heat pump for chilly nights), strong wifi, almost instant really hot water, adequate kitchette area for heating up pre-prepared meals bought with me, and with complimentary tea/coffee/sugar and salt/pepper sachets, tv, separate bathroom with good hot water and tap pressure, etc, etc. Yes the walls between units are a tad thin and the grounds a bit tired looking and 'this and that', but it's real and has a unique character - it's different and safe. Worked for me and if you open your mind and relax a little it will work for you also. A bonus is that the highly rated AC Baths Taupo Swimming Pool complex is only a 5 minute walk away as is a really good bakery/cafe for those wanting/needing an early morning barista coffee fix and food to accompany........Stuart in Tauranga

If you want just a basic place to stay at a cheap price this place is great. Especially if you have dogs. I paid $258 for 2 nights mid week which included $40 for having my 2 dogs stay. I was in room 303 which was a spa chalet. I loved the spa room off the downstairs bedroom which had a queen bed that looked reasonably new and was super comfortable. Upstairs was 2 single beds that also looked newish. The bathroom was clean and quite modern. It had everything i needed for my stay. The entire property itself looks very outdated and definitely not the ritz so dont stay here if you have high standards. The price reflects the property and it was perfect for me and my dogs and I would definitely stay here again for that reason. If you want ultra clean and flash then go elsewhere and pay the high price for it. Lots of negative comments on google for this place but I was happy with my spa chalet for the price and to be able to have my dogs stay with me.

Comfy bed, TV in the room, heat pump. Only down side, could hear people in the other rooms moving round early hours of the morning and windows could do with a clean.

Bed was comfy. Kitchen and bathroom were clean and modern. The kids loved having their beds up in the loft area. So thankful our fur-baby was welcome too!

Chalets great -, kids upstairs and seperate main bedroom - spa bath area was a win with the kids - shower was great - buildings a tad tired anhestpump was fantastic

Room was good but needed to be cleaned better. Lots of space. Was woken up every day by birds or loud guests. Walls must be paper thin. Internet was great.

An older property but very spacious units. New bathroom and kitchen. Kitchen is very well equipped and would be excellent for extended stay. Large spa bath with natural mineral water - fantastic! Netflix provided.

Awesome staff

We booked the wrong dates, our error fair cop but the dude that called was so angry? Very unnecessary. Not sure why he was so aggressive about it, they kept the money so they benefited from our error. Had to rebook but definitely not this crowd. Scary!

Honestly, when i arrived the first impressions were: "Have I been scammed? Is this place still open?" I couldnt see anyone around and the buildings looked pretty run down. However, I did receive a very warm welcome and the room was very clean and well put together. The place is dated. However, it is comfortable and fine if you dont need to walk anywhere for anything.

Easy check in with friendly staff. Loved the fact they had put the heater on before we arrived. Other guests respected the noise regulation so we had an undisturbed night. Very good value, we didn’t expect an ultra modern set up. Everything we needed.

Basic but neatly presented room, clean enough. Location is nice if you like a quiet area, but still close enough/short drive to key areas like Huka Falls and Taupo town centre. Soundproofing is not the best though so expect to hear your neighbour moving about. The room was listed as having a hairdryer but this was not there upon check-in. Went to ask reception the next day but reception was unmanned, so I just skipped and air-dried… no biggie, just a small irk. Parking is very easy, right outside your room on a gravel area.

Room was nice and tidy, lovely quiet area Beds are super comfy! Kitchenette has almost everything you need which was super helpful Staff at reception were very friendly, great service and communication

The place is a bit run down, but the room was ok and bed was comfortable. However, we were expecting an actual stovetop when it said kitchenette. Guy at check in was friendly and pool had good temperature. A couple of pool chairs would have been a nice addition.

The linen was lovely - crisp and clean. The beds were clean and comfy and the towels were fluffy and clean. The kitchen and bathrooms were modern and clean. The service was excellent - we were able to switch to an end chalet. The staff were very helpful. The couch and carpets had stains but the property was very clean and the price was really good considering we had a 2 roomed chalet. (I had stayed at a 1 bedroom air bnb that had a pull out couch in the lounge which was clean but very uncomfortable- and it was more expensive), If I had to choose between them - the Granduer wjns - for bed comfort, linen, price, and location.

This was my second stay at Grandeur Thermal Spa Resort. My previous stay was about 14 months prior. The facilities were definitely not a five star stay then, but they have gone significantly downhill. The shower in our room had standing water as if it had not drained from the person who stayed there before. The corner that had the appliances smelled like something was burning and we could hear electrical crackling, so we opted to unplug all the appliances for the night for fear of an electrical fire. The smell of the room was also incredibly unpleasant. It smelled old and mildewy and was very off-putting. Staff interactions were average, and we were told a bit brusquely that the front desk attendant did not like to stay at the desk after 6:30 to wait for people to arrive.

Be aware that check in is not until 3pm. There is no staff ever in reception and you need to phone when arrived. We did not have phone access so this was a problem. Also be aware the rooms share a wall and the noise at night is terrible. There are no phones in the rooms so we were unable to phone anyone to advise of the party happening next door to us all night. Property is located out of town and not close to any restaurants etc which is also inconvenient.

An older accommodation but suited our needs for an overnight stay at a reasonable price.

Very quiet and comfortable rooms. Close to thermal spa and river. Old and rustic.

it was very basic, but all the fixtures in the bathroom had been upgraded. Room was spacious, kitchenette was useful. Bed was big. Very close to start of walk to Huka Falls and the spa park. Owner was very nice.

Good location close to thermal pools and Huka Falls walk. Parts of chalet had been remodelled and were in good condition, other parts were dated and need repairing. No dishes suitable for cooking in the microwave (no stove provided), mould in shower, only one bed side table and the base of that was broken! They did provide Tesla chargers though! and the cleaner was helpful and engaging.

good value in quite location

It met our needs for our stay in Taupo. Unfortunately the motel is a bit tired and has lost facilities, like the restaurant. It was easy to use the path to the river and into town

I stayed at this motel a few times and I really enjoy that the motel is at the end of the road so there is no traffic, no noise. The motel is fairly small so it's quiet and friendly.

Peaceful and relaxing. A short drive to most things in town.

We enjoyed how close to the city centre it was. Only about 5 minutes away. Affordable and a good place if you're looking for a quick stop over in Taupo on your travels.

Like location near AC Baths good walks

Netflix and soft bed are the only things the room had going for it. It was run down making it feel unclean and gross. Grounds are over grown, pool was GREEN and didn’t look safe to use plus locked. Restaurant sign out front but closed for 4ish years. This was not worth $200 a night and would not stay again

A lack of maintenance, in all areas. Beware of adverse road conditions, leading to cabins. Interior conditions on some units well below expectations. No heating although there is air conditioning in the living room. Bathroom facilities very modern, kitchen is basic so be aware. Outside facilities not available this time of year ( October). Restaurant wasn’t open. The grand title doesn’t live up to its name.

I like that we had adequate shelter and basic facilities but it's a motel, it is NOT a hotel! It should have at least a shared laundry room and either shared cooking facilities or a cooktop (plugin is fine). This place had a shared, unsheltered, barely clean BBQ outside! This was a cheap and nasty little establishment which boasted of a restaurant, hot pools, and used dodgy advertising pictures to make it look like a top notch establishment! BTW, it was only AFTER we had confirmed our booking that they said the restaurant and hot pools were not a going concern! I wouldn't recommend this place.

On arrival at the property it was like a ghost town. No facilities open at all e.g. Dining, entertainment. The receptionist was sitting in a massive room that looked like a storage area. The accommodation was clean and had good beds and a nice bathroom. The only cooking method was a microwave oven which made for interesting cooking of bacon and eggs for breakfast. No hob at all. Overall it was pretty good value for money for Taupo.

It met our needs for our stay in Taupo. Unfortunately the motel is a bit tired and has lost facilities, like the restaurant. It was easy to use the path to the river and into town

It would be amazing if the restaurant was open as it would save us time on having to figure out where to have dinner. We stay here 2 or 3 times a year and haven't been disappointed by anything major. A few things are overlooked but everything else is fantastic.

Be aware that check in is not until 3pm. There is no staff ever in reception and you need to phone when arrived. We did not have phone access so this was a problem. Also be aware the rooms share a wall and the noise at night is terrible. There are no phones in the rooms so we were unable to phone anyone to advise of the party happening next door to us all night. Property is located out of town and not close to any restaurants etc which is also inconvenient.