Conrad Tulum Riviera Maya, an All-Inclusive Experience

Beautiful, location - good food and service. broken hot tubs and slow towel service.

The hotel was super amazing, the staff, the beauty, the food, the mixed restaurants, lounges, and facilities were excellent. It is a new and well maintained property. Only the beach had a lot seaweeds as much as they cleaned it, it will always come back.

Nice resort, jacuzzis were lukewarm only, no live entertainment, meals were very expensive at the on-site restaurants, taxis to go anywhere were expensive. $20 USD for a 7 minutes drive to Akumal beach one way for two people. The beach was covered with seaweeds. We were there at the beginning of March.

Gorgeous immaculate property on secluded cove north of Tulum. Welcoming kind staff attended to our every need.

Quarto maravilhoso, piscinas muito boas, praia gostosa. Café da manhã sensacional, ficamos 4 dias e absolutamente TUDO o que comemos lá era muito gostoso. Localização boa, academia legal, restaurantes bons. Definitivamente recomendamos!

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.

Place was great… never had a any hot water in rooms or jacuzzis…

Wonderful resort with great staff and not overcrowded. The morning Buffett is delicious with varied choices of Mexican and American foods, if not so adventurous. The staff is friendly and have that warm welcoming Mexican ‘bienvenido a nuestra casa’ attitude. The beach is quiet and very private. The Conrad has great beautifully landscaped walking paths. If you’re lucky you might see the local wildlife. Never a problem with the AC or WiFi. If you need tv viewing there’s plenty of options. I recommend the outdoor beach eating palapas, especially ‘El Chiringuito’. I recommend hiring a tour guide/driver like Juan Santos to take you to the local archeological sights. You need nerves of steel if you want to drive against the local drivers. They have their own road rules. My family and I went to celebrate our birthdays in late Jan-Feb. I don’t want to stay in hot uncomfortable rooms or have mosquitos bothering me. The rooms are spacious and lovely. Don’t overpay for cabs. The concierge will help you arrange rides into Tulúm. The property is sublime with nothing lacking. Only minus for us is dinner portions are small and pricey. I can’t wait till my next visit.

We had an amazing stay at the Conrad. Well designed modern hotel. White sands and crystal clear waters. Good selection of pools. Varied dining options for breakfast, lunch and dinner. Both the Japanese and Mexican restaurants were superb. A 15% service charge is included on all food and drink although generally this is included in the stated price. Service was outstanding. We also did a bike tour round the resort, the spa and neighbouring Hilton resort which is worth doing to get a feel for the property. We had a fantastic time and would definitely consider coming back in future.

We had an incredible stay at the Conrad. It’s a new hotel and the staff are very friendly and attentive. The pools are great and the restaurants give you variety to choose from. Breakfast buffet at Arbolea is one of the best I’ve ever had. The Kids Club with Ruth, Sam, Fernanda and samara was incredible for our little kids. They asked to go back all the time and had so much fun. They’ll even take them to the pool. The pool staff and manager Sal gave our kids toys and ensured we had everything we needed. The rooms are very nice, beds comfortable and patios with plunge pools and gorgeous views. No issues. We’d stay here again.

Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!

建物トイレ、全て綺麗で満足でした

Nos hospedamos del 28 al 30 de Agosto y había mucho ruido, al parecer estaban haciendo remodelación. Desechos de algún animal (espero que no hayan sido humanos) por el área del Chiringuito a las brasas.

Grounds could be free of trash Dipping pool was unclean Garden view was mostly cut and dried branches, garden trash Staff was good but not great

An amazing new property! Very clean, beautiful landscaping and design. Every restaurant we ate at was incredible. The staff and service was top notch. Seriously can’t find any fault and highly recommend staying here.

Yo creo que debe haber mejores opciones! Pague más de 15,000 por noche para que ni me limpiaran la habitación, después a las 12 de la noche llegaron a limpiarla y adjunto fotos de en las condiciones que dormimos, que fue que ni colcha pusieron, sino un protector! Algunos son amables y otras personas del personal son como despotas

The property was pristine. But my first night there I had an allergic reaction. My face was swollen due to my room not being deep cleaned. It was to the point where the hotel manager had to call the doctor on call and I was given a perscription for an antihistamine to contain my face swelling. To make things worse. We ate at one of the outdoor resturants and at the bottom of my ketchup there was a piece of hair. The resturant manager had to be called to assist. Other, than that the staff was friendly and the hotel was beautiful. We were unable to use the pool outside our room as it had a small frog in it, my kids had a pet the whole time there.

The staff was fantastic and the property was beautiful and luxurious!

The property is so beautiful and clean. We were greeted with refreshing tasteful drinks. Alexander, the concierge, was so knowledgeable and gave great insights about the resort. Our room was directly across from the ocean and that made the views even more illuminating. The live bands at night was entertaining. The service and staff were very friendly and thoughtful. They helped with celebrating my daughter birthday. We enjoyed dining at several restaurants trying different delicious dishes and drinks.

Overall good, but not the luxury and top notch resort it claims to be, far from it. First night we found a giant cockroach in our room, service was slow overall, dining options are ok some restaurants are very good but most are average at best. Extremely overpriced for what it is

This would have been a perfect birthday weekend but the hotel room we were given lost all power. We asked for another room but could not be given the same level of room we paid for. Thankfully Expedia refunded us! Maybe next time we will have better luck.

The architecture was amazing. The restaurants and food offerings were good (reservations were hard to come by when they were empty). Beautiful pools and beachfront. Staff was cordial and polite. Prices for items on menus vs. charges varied, issues with the toilet and sink in the room required fixing. It seemed like a new property trying to get their bearings. But for the location, food and atmosphere, I'd go back in a heartbeat.

Hotel is very nice, rooms are beautiful. Food is very limited, and some of the restaurants skew toward avant garde. Def review the menus before deciding. Staff was friendly and attentive with a few missed service opportunities. I tend to hold Conrad and Waldorf to a higher standard being top tier Hilton properties. Overall nice resort and very social media “worthy” but service is good but not excellent.

This was a couples trip and it was great. Peaceful and relaxing. Great pool and drinks. Rooms were super clean and nice.

This was magic From the room to the beach . It was so so special.

Unfortunately, our experience at Conrad Tulum Riviera Maya was deeply disappointing on multiple fronts. The inconsistency in charges quoted by different staff members left me feeling frustrated and taken advantage of. Moreover, the general unhappiness of the staff was palpable throughout my stay. The discomfort extended to the accommodations themselves, with uncomfortably subpar beds that made it difficult to get a good night's sleep. Despite claiming to be family-friendly, the lack of life vests for children added unnecessary stress and safety concerns to our stay. To add to the frustration, dinner reservations were missed every single night, to the point where it became comical. Additionally, the sensors at every single bathroom didn't work, forcing us to use bottled water to wash our hands, which was both inconvenient and unsanitary. Furthermore, the room was very noisy, with wind blowers in the morning and older children in nearby rooms causing disturbances at night. Had we not brought our toddlers’ white noise machine, it would have been impossible to sleep past these disruptions. Overall, this experience was a complete letdown and a missed opportunity for Conrad Tulum Riviera Maya to provide quality service. I certainly will not be repeating this experience, nor would I wish it upon anyone else.

Place was great… never had a any hot water in rooms or jacuzzis…

Wonderful resort with great staff and not overcrowded. The morning Buffett is delicious with varied choices of Mexican and American foods, if not so adventurous. The staff is friendly and have that warm welcoming Mexican ‘bienvenido a nuestra casa’ attitude. The beach is quiet and very private. The Conrad has great beautifully landscaped walking paths. If you’re lucky you might see the local wildlife. Never a problem with the AC or WiFi. If you need tv viewing there’s plenty of options. I recommend the outdoor beach eating palapas, especially ‘El Chiringuito’. I recommend hiring a tour guide/driver like Juan Santos to take you to the local archeological sights. You need nerves of steel if you want to drive against the local drivers. They have their own road rules. My family and I went to celebrate our birthdays in late Jan-Feb. I don’t want to stay in hot uncomfortable rooms or have mosquitos bothering me. The rooms are spacious and lovely. Don’t overpay for cabs. The concierge will help you arrange rides into Tulúm. The property is sublime with nothing lacking. Only minus for us is dinner portions are small and pricey. I can’t wait till my next visit.

The property is so beautiful and clean. We were greeted with refreshing tasteful drinks. Alexander, the concierge, was so knowledgeable and gave great insights about the resort. Our room was directly across from the ocean and that made the views even more illuminating. The live bands at night was entertaining. The service and staff were very friendly and thoughtful. They helped with celebrating my daughter birthday. We enjoyed dining at several restaurants trying different delicious dishes and drinks.

We had an incredible stay at the Conrad. It’s a new hotel and the staff are very friendly and attentive. The pools are great and the restaurants give you variety to choose from. Breakfast buffet at Arbolea is one of the best I’ve ever had. The Kids Club with Ruth, Sam, Fernanda and samara was incredible for our little kids. They asked to go back all the time and had so much fun. They’ll even take them to the pool. The pool staff and manager Sal gave our kids toys and ensured we had everything we needed. The rooms are very nice, beds comfortable and patios with plunge pools and gorgeous views. No issues. We’d stay here again.

10/10 amenities. But lacking in service and value. Never waited less than 45 mins for food, you have to go look for a server for a drink by the pool constantly. Prices not reasonable

Conrad Tulum is an amazing property. It's extremely beautiful, it is well manged, and it is secure. It offers everything you need to enjoy your stay in the Maya Riviera including beaches, pools, restaurants, a full service spa, and other onsite amenities. The staff are attentive to the needs of guests. Best hotel/resort I have stayed at. Excited to return soon.

Everything in this hotel is brand new. The room and amenities were amazing. Our bed was very comfortable, and the bathroom were well appointed. The hotel staffs were very courteous and friendly. Overall, we really enjoyed our stay. However, a few things I want to point out that I think the hotel could do better: 1- The staff here are friendly but inexperienced. It was hard to get any server attention either at the beach or the pool sometime. In one occasion, they forgot our drinks order twice and we had to run into the bar to remind them. Some day we waited 30-45mins until we could find someone to order drinks. Also, we came to Bar Crudo for lunch one day and no one came to seat us even though they have had like 6-7 servers standing around the bar area. Given it’s a Hilton chain and this is a 5 star resort, I’d expect the staffs to be well trained. 2- Arbolea- the precooked food at this buffet was not great. Made to order items and the French Toasts were good, but the rest were bad. If we didn’t have compliment breakfast due to Status, we wouldn’t want to pay $50 per person for this quality. I wish they had Ala carte menu. 3- Sargassum- it’s no secret that Mexico and the Caribbean have been dealing with seaweed for awhile. I’ve been to other hotels with Sargassum issue. However, I felt like it was worst here at the Conrad. It was unpleasant to see trucks and bob cat throughout the day at the beach. Maybe they should have the seaweed cleaned early in the morning before guests

Great pools, restaurant options, and staff was amazing!

Excellent service and food. I was extremely impressed with our stay

The staff at the reception fernardo was unprofessionally and not helpful.

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.

Amazing staff & service, especially at the Ultramar bar! Thanks so much to the amazing hotel staff for a memorable stay!

I am not sure how this place is getting so many awards. Basically have to beg staff to take order for coffee at breakfast, at the pool and beach, and even though you’re paying for everything takes forever. God for bird you order a blended or drink with ice because you will get mainly ice, even though it’s NOT all inclusive. Gorgeous grounds, but seriously not ready for prime time. Spend money at the four seasons elsewhere.

Beautiful resort, service is unparalleled and great restaurants

The service at this hotel was impeccable. Beach was nice. A great hotel to relax. The food at the Mediterranean restaurant was the best meal we had in Tulum. Request Casa 3, it’s closer to the lobby and pool. The only thing we didn’t like was how far away the hotel was from where the action is, Tulum hotel district, about 30-45 minutes drive.

Beautiful, location - good food and service. broken hot tubs and slow towel service.

Conrad Tulum is an amazing property. It's extremely beautiful, it is well manged, and it is secure. It offers everything you need to enjoy your stay in the Maya Riviera including beaches, pools, restaurants, a full service spa, and other onsite amenities. The staff are attentive to the needs of guests. Best hotel/resort I have stayed at. Excited to return soon.

This resort is a boutique kind of, very walkable and very much suitable for couple with young and very young kids. The beach is amazing , sand, water and everything around it though it is a private and on a smaller side beach. The personal is attentive and helpful. The downside of this resort is the food. Now, the food options… the breakfast is a very good and plenty of options there, though the personal seems overwhelmed at times. Given this is not an all inclusive resorts, lunch options are bar kind of food, burgers, guacamole etc. Dinner is served in a few restaurants, a la carte, but the prices.. be prepared to pay 9$ for a bottle of water, 20$ and above for a glass of Prosecco or any wine. I would really prefer for them to have a buffet kind of option for dinner, either Italian or Mexican or both. Overall it was a pleasant vacation, we will definitely return to Tulum, might be this resort.

Gorgeous immaculate property on secluded cove north of Tulum. Welcoming kind staff attended to our every need.

Loved the property! Gorgeous. Very expensive to leave resort in taxis so I would recommend a car if you’re trying to save money and eat in the city. Great experience overall. Seaweed in august was a big downfall but still great experience.

We felt a little trapped on the resort due to the lack of ride share companies in the Yucatan, and felt that some of the prices of the restaurants were higher than we're used to.

Clean room, beautiful location.

We had an amazing stay at the Conrad. Well designed modern hotel. White sands and crystal clear waters. Good selection of pools. Varied dining options for breakfast, lunch and dinner. Both the Japanese and Mexican restaurants were superb. A 15% service charge is included on all food and drink although generally this is included in the stated price. Service was outstanding. We also did a bike tour round the resort, the spa and neighbouring Hilton resort which is worth doing to get a feel for the property. We had a fantastic time and would definitely consider coming back in future.

Amazing experience with a modern twist in a jungle

10/10 amenities. But lacking in service and value. Never waited less than 45 mins for food, you have to go look for a server for a drink by the pool constantly. Prices not reasonable

Nice resort, jacuzzis were lukewarm only, no live entertainment, meals were very expensive at the on-site restaurants, taxis to go anywhere were expensive. $20 USD for a 7 minutes drive to Akumal beach one way for two people. The beach was covered with seaweeds. We were there at the beginning of March.

Hotel is very nice, rooms are beautiful. Food is very limited, and some of the restaurants skew toward avant garde. Def review the menus before deciding. Staff was friendly and attentive with a few missed service opportunities. I tend to hold Conrad and Waldorf to a higher standard being top tier Hilton properties. Overall nice resort and very social media “worthy” but service is good but not excellent.

This resort is a boutique kind of, very walkable and very much suitable for couple with young and very young kids. The beach is amazing , sand, water and everything around it though it is a private and on a smaller side beach. The personal is attentive and helpful. The downside of this resort is the food. Now, the food options… the breakfast is a very good and plenty of options there, though the personal seems overwhelmed at times. Given this is not an all inclusive resorts, lunch options are bar kind of food, burgers, guacamole etc. Dinner is served in a few restaurants, a la carte, but the prices.. be prepared to pay 9$ for a bottle of water, 20$ and above for a glass of Prosecco or any wine. I would really prefer for them to have a buffet kind of option for dinner, either Italian or Mexican or both. Overall it was a pleasant vacation, we will definitely return to Tulum, might be this resort.

My husband and I really enjoyed this place! So beautiful and modern and the food is top notch quality ! The views are amazing and it’s wasn’t busy at all so we felt like we had the place to ourselves ! House keeping was always on it! And everyone was soooo nice!!! From arrival to leaving we were treated very well! My only complaint is i didn’t like their ice cream lol but other than that 10/10!

Quarto maravilhoso, piscinas muito boas, praia gostosa. Café da manhã sensacional, ficamos 4 dias e absolutamente TUDO o que comemos lá era muito gostoso. Localização boa, academia legal, restaurantes bons. Definitivamente recomendamos!

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.

An amazing new property! Very clean, beautiful landscaping and design. Every restaurant we ate at was incredible. The staff and service was top notch. Seriously can’t find any fault and highly recommend staying here.

I am not sure how this place is getting so many awards. Basically have to beg staff to take order for coffee at breakfast, at the pool and beach, and even though you’re paying for everything takes forever. God for bird you order a blended or drink with ice because you will get mainly ice, even though it’s NOT all inclusive. Gorgeous grounds, but seriously not ready for prime time. Spend money at the four seasons elsewhere.

We had an amazing stay at the Conrad. Well designed modern hotel. White sands and crystal clear waters. Good selection of pools. Varied dining options for breakfast, lunch and dinner. Both the Japanese and Mexican restaurants were superb. A 15% service charge is included on all food and drink although generally this is included in the stated price. Service was outstanding. We also did a bike tour round the resort, the spa and neighbouring Hilton resort which is worth doing to get a feel for the property. We had a fantastic time and would definitely consider coming back in future.