Hilton Tulum Riviera Maya All-Inclusive Resort
240 USD
a notte
Media per settembre
Seleziona le date per controllare prezzi e disponibilità
240 USD
a notte
Media per settembre
Prezzi medi mensili
Presso Hilton Tulum Riviera Maya All-Inclusive Resort, il prezzo per notte è in media di 240 USD nel mese più economico (settembre) e di 501 USD nel mese più caro (febbraio), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 411 USD |
| febbraio | 501 USD |
| marzo | 488 USD |
| aprile | 449 USD |
| maggio | 353 USD |
| giugno | 341 USD |
| luglio | 362 USD |
| agosto | 337 USD |
| settembre | 240 USD |
| ottobre | 244 USD |
| novembre | 309 USD |
| dicembre | 380 USD |
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set · 240 USD
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Prezzo più alto: febbraio (circa 501 USD)
Prezzo più basso: settembre (circa 240 USD)
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 8 piscine all'aperto, uno scivolo ac...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 8 piscine all'aperto, uno scivolo acquaticoe una palestra aperta giorno e notte. Questa struttura propone, inoltre, il Wi-Fi gratuito, servizi di concierge e una sala giochi/videogiochi.
Servizi per le aziende
Potrai usufruire di un business center, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Un resort offre 7 sale riunioni disponibili per eventi. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Puoi gustare gustose specialità da Noriku, uno dei 9 ristoranti ristoranti presso un resort, specializzato in cucina asiatica; oppure, resta in stanza e approfittarne per rilassarti, visto che c'è un servizio in camera 24 ore su 24. Altrimenti puoi assaggiare gli stuzzichini preparati al bar/caffetteria. Incontra gli altri ospiti al cocktail di benvenuto offerto tutti i giorni. 3 bar/lounge, 3 bar sulla spiaggia e 3 bar a bordo piscina ti garantiscono drink sempre freschi. La colazione a buffet viene servita gratuitamente tutti i giorni dalle ore 09:00 alle ore 11:30.
Camere
Rilassati in una delle 735 camere con stile personalizzato della struttura, complete di minibar con snack e bevande gratuite e Smart TV. Le camere sono dotate di balcone o patio attrezzato. La TV con canali in digitale è l'ideale per concedersi un po' di svago. Il bagno in camera è dotato di asciugacapelli e accappatoi da bambino.
Posizione
Hilton Tulum Riviera Maya All-Inclusive Resort, una struttura sulla spiaggia a Tulum, si trova a meno di un quarto d'ora di guida da Parque Xel-Há e da Spiaggia di Akumal. Questa struttura all-inclusive dista 22,6 km da Rovine Maya di Tulum e 15,8 km da Soliman Bay.
Nelle vicinanze
Riviera Maya Golf Club(1.5 miglia)
Aktun Chen(1.5 miglia)
Spiaggia di Xcacel(1.9 miglia)
Santuario di Xcacel-Xcacelito(2.4 miglia)
Spiaggia di Xcacelito(2.5 miglia)
Spiaggia di Akumal Sud(3 miglia)
Hekab Be Biblioteca(4 miglia)
Spiaggia di Akumal(4.2 miglia)
Centro Ecológico Akumal(4.2 miglia)
Parque Xel-Há(5.4 miglia)
Laguna di Yal-ku(5.6 miglia)
Half Moon Bay(5.6 miglia)
Dos Ojos Cenote(7.1 miglia)
Parco ecologico El Toh(7.2 miglia)
Cimitero degli Animali Cenote(7.9 miglia)
Aeroporto internazionale di Tulum (TQO)(40.6 miglia)
Aeroporto Internazionale di Cozumel (CZM)(37.4 miglia)
Aeroporto Internazionale di Cancún (CUN)(60.6 miglia)
Servizio lavanderia
Ascensore
Business center
Parcheggio valet
Personale multilingue
Cassetta di sicurezza
Posizione
Carretera Cancun Tulum 307, Tulum, Quintana Roo, Messico
Riviera Maya Golf Club (1.5 miglia)
Aktun Chen (1.5 miglia)
Spiaggia di Xcacel (1.9 miglia)
Santuario di Xcacel-Xcacelito (2.4 miglia)
Spiaggia di Xcacelito (2.5 miglia)
Spiaggia di Akumal Sud (3 miglia)
Opzioni camera
7
Club Room, 2 Queen Beds, Resort View, Ocean View
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
7
Family Room, 2 Queen Beds, Ocean View
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
10
Room, 2 Queen Beds, Nature View
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
7
Club Room, 1 King Bed, Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
452 ft²
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
17
Presidential Suite, 1 King Bed
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
1711 ft²
Balcone o spazio esternoZona pranzo separataAria condizionataSoggiorno separatoVasca da bagno profonda
16
Family Suite, 1 King Bed, Ground Floor
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
861 ft²
Balcone o spazio esternoAria condizionataSoggiorno separatoVasca da bagno profonda
7
Club Suite, 1 King Bed, Partial Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
861 ft²
Balcone o spazio esternoZona pranzo separataAria condizionataSoggiorno separatoVasca da bagno profonda
12
Suite, 1 King Bed, Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
861 ft²
Balcone o spazio esternoZona pranzo separataAria condizionataSoggiorno separatoVasca da bagno profonda
11
Family Room, 1 King Bed, Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
452 ft²
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
8
Club Room, 1 King Bed, Nature View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
452 ft²
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
8
Room, 1 King Bed, Accessible (Roll-In Shower)
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
452 ft²
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
9
Club Suite, 1 King Bed, Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
861 ft²
Balcone o spazio esternoZona pranzo separataAria condizionataSoggiorno separatoVasca da bagno profonda
10
Club Room, 2 Queen Beds, Nature View
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
8
Family Room, 2 Queen Beds, Ground Floor
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
10
Room, 1 King Bed, Ocean View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
452 ft²
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
13
Camera familiare, 1 letto king, al piano terra
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
452 ft²
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
14
Suite, 1 King Bed, Ocean View (Governors Suite)
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
1399 ft²
Balcone o spazio esternoZona pranzo separataAria condizionataSoggiorno separatoVasca da bagno profonda
8
Room, 2 Queen Beds, Ocean View, Oceanfront
Dettagli della camera
2 Letti Matrimoniali
Posti letto: 4
Balcone o spazio esternoAria condizionataBagno privatoArea di lavoro per computer portatili
8
Room, 1 King Bed, Nature View
Dettagli della camera
1 Letto Matrimoniale Large
Posti letto: 3
452 ft²
Balcone o spazio esternoAria condizionataVasca da bagno e doccia separateBagno privato
Recensioni degli ospiti
8.4
Molto buono
Sulla base di 1897 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
All'Hilton Tulum Riviera Maya All-Inclusive Resort, i viaggiatori sottolineano la pulizia e la modernità delle camere, le numerose piscine e le strutture per famiglie, una qualità del cibo variabile, una spiaggia rocciosa e limitata, e l'ampia estensione del resort che spesso richiede l'uso di navette.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
All'Hilton Tulum Riviera Maya All-Inclusive Resort, i viaggiatori sottolineano la pulizia e la modernità delle camere, le numerose piscine e le strutture per famiglie, una qualità del cibo variabile, una spiaggia rocciosa e limitata, e l'ampia estensione del resort che spesso richiede l'uso di navette.
Molti ospiti hanno apprezzato la colazione e alcuni ristoranti specializzati, ma i commenti ricorrenti riguardano cibo insipido o ripetitivo, difficoltà nell'ottenere prenotazioni per cena e bevande deboli o inconsistenti. Le camere sono spesso spaziose e confortevoli, tuttavia alcuni segnalano scarsa privacy ai piani inferiori o viste ostruite e rumore occasionale vicino a determinati edifici. La spiaggia è pittoresca ma perlopiù rocciosa, a volte con alghe, mentre piscine e aree per bambini sono un punto di forza; alcuni hanno notato piscine sporche, piastrelle mancanti o idromassaggi tiepidi. Molti membri dello staff sono elogiati per la loro gentilezza e disponibilità, anche se il servizio può essere lento o incostante nei vari locali; aspettatevi un soggiorno orientato alle famiglie e incentrato sul resort, con piscine migliori della spiaggia.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Grande resort con molte piscine, aree per bambini e una spa apprezzata; le navette interne aiutano a coprire le distanze. Gli aspetti negativi includono una spiaggia rocciosa e limitata, idromassaggi tiepidi, piscine occasionalmente sporche o con piastrelle mancanti e una vita notturna/intrattenimento poco vivace.
Recensioni degli ospiti correlate
8
Brittany
18 lug 2025
·
Soggiorno di 5 notti
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
10
Turan
20 ott 2025
·
Soggiorno di 6 notti
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
Overall a great experience for our family, the kid swim park was closed for a couple days straight during our stay. But the ocean was clean so we used that instead. The restaurant options were nice, might come back next year. The staff were super friendly
10
Lauren
13 giu 2025
·
Soggiorno di 7 notti
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
Truly the best all inclusive experience yet. Every single employee there is so attentive. The one thing I was a little upset about was no true swim up pool bar. However, the wait staff that would bring you drinks before you even had to ask truly made up for that. This was a trip I did not want to leave, and if my adventures ever take back to tulum, I will absolutely be staying here again!
10
Gabriela
27 nov 2025
·
Soggiorno di 4 notti
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
8
Rachel
6 ott 2025
·
Soggiorno di 3 notti
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
I stayed for an adult vacation at the Hilton in Tulum. The property is lovely and clean. Pools were nice. Jacuzzis were not hot, they were like warm and couldn’t find how to turn them on - others also had issues. The food… was nothing to write home about, everything was bland and needed seasoning. The breakfast diy tacos were the best thing we all ate. The staff was lovely and polite and helpful. Take cash so you can tip them!
8
kevin
8 ott 2025
·
Soggiorno di 5 notti
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Arturo
22 ott 2025
·
Soggiorno di 5 notti
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
The whole experience was amazing, the message at the Conrad Spa was out of this world, the service and attention to detail from the staff was beyond incredible, I had small accident while at the pool but the staff was beyond helpful. We took this trip around our 4 year old daughter and she loved the kids club and the kids pool. The only complaint I would have is that my wife as a vegan really had a hard time finding food options throughout the day. The reservation restaurants were amazing and had plenty of options to choose from. Overall it was an amazing experience. Thanks to the amazing team
8
Donna Kathleen
6 ago 2025
·
Soggiorno di 10 notti
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
Tiles in pools broken. Fair bit of wear n tear after only 3 years.
10
Kiley
12 ott 2025
·
Soggiorno di 7 notti
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
This hotel is truly amazing. The staff are all very friendly and helpful. The food was top notch. The property has something like 5 pools (we only went to two). The beach has amenities like kayaks for use. The hotel casas line the beach and have shuttles running constantly, there is hardly a wait for the shuttles. The kids club is a beautiful area with climbing and horse ride on toys. The only bummer was that the kids pool/splash area (which was originally why we booked this hotel) was closed the entire week we were there. But even with the kids pool down, we had an amazing time! We will be returning! Note: bring bug spray! With afternoon showers, the bugs came out.
8
Manuel
27 ago 2025
·
Soggiorno di 4 notti
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
Excelentes instalaciones, limpieza, comodidad, todo en un lugar, excepto el kids club donde tienen muchas restricciones para el uso del área y juguetes en horas no familiares, los adultos comprendemos pero es difícil que un niño de 3 años entienda que a esa hora no puede hacer uso de un juguete que está desocupado.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Camere e giardini sono spesso descritti come molto puliti. Tuttavia, diversi ospiti hanno segnalato piscine sporche e piastrelle rotte o mancanti, e alcuni hanno menzionato la presenza di insetti.
Recensioni degli ospiti correlate
10
Vance
5 nov 2025
·
Soggiorno di 3 notti
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
Outstanding cleanliness and wonderful servicing of room needs. Could not have been better!!
8
Brittany
18 lug 2025
·
Soggiorno di 5 notti
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
We thoroughly enjoyed our stay here! The resort including our room was extremely clean, house keeping was exceptional, and any request we had was immediately taken care of. We loved the grounds transportation from the lobby to our casa which ran literally every 3-5 minutes around the entire property! The grounds are very well kept and the staff work around the clock ensuring guests have a great experience. Luciano in the lobby bar was by far my favorite! He addressed us by name each day and remembered our order! Daniel (manager of steakhouse) was amazing!!! He ensured our dining experience was great which resulted in us dining at the steakhouse for another night. Ryan (the hibachi chef) was also a favorite! He was very entertaining and personable. Maria at the adults only pool kept the food and drinking coming the entire day! We really enjoyed the food at the Asian restaurant, hibachi (make a separate reservation for this), the steakhouse, Mexal (Mexican) and the lobby bar food was consumed DAILY! We didn’t care too much for the buffet for dinner which is why the amazing restaurants are offered you just need to book your reservations as soon as you check in to ensure a spot! Breakfast buffet was good but we opted for breakfast in Mexal instead daily which was great! My only complaint is the cleanliness of the pools especially the adults only pool. The water is extremely dirty but after a few drinks…no one cares LOL. The nightly entertainment could also be improved.
4
Mousa Khalil
10 ago 2025
·
Soggiorno di 4 notti
Pool wasn’t clean. And the area around the pools wasn’t clean
Pool wasn’t clean. And the area around the pools wasn’t clean
10
Ana
26 lug 2025
·
Soggiorno di 3 notti
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
Hilton Tulum Riviera Maya All-Inclusive Resort is like no other place! The clean and pristine grounds is beyond well maintained and should be seen by all. My stay was incredible and I already can’t wait to return. The restaurants have the best foods and well curated. They are a cut above all other resorts.
10
Gabriela
27 nov 2025
·
Soggiorno di 4 notti
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
2
sadhana
17 mag 2025
·
Soggiorno di 4 notti
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
He was very disappointed with the service had roaches in the room. The manager wasn’t helpful four days. We were very disappointed. It was too busy at the front desk complaining about this and that AC wasn’t working so he wasn’t very happy with us day.
2
Serkant
12 ago 2025
·
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
Limited dining reservation availability even when restaurants have open tables. Dirty pools. Broken tiles in the pool wounded our friend. Can't believe this is a Hilton hotel. Not recommended
10
Terry
23 apr 2025
·
Soggiorno di 7 notti
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
We were greeted with very kind staff, clean room, excellent food. The property is beautiful and we enjoyed every day!! Definitely coming back!
10
Rolando
15 ago 2025
·
Soggiorno di 4 notti
Great staff, very clean rooms
Great staff, very clean rooms
10
Kimberly M
21 apr 2025
·
Soggiorno di 5 notti
Excellent! Great staff and well-kept property grounds and rooms.
Excellent! Great staff and well-kept property grounds and rooms.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Camere
Le camere sono moderne, spaziose e confortevoli, con un'attraente vista sull'oceano o sulla giungla. Alcuni ospiti hanno notato scarsa privacy ai piani inferiori o viste ostruite e rumore occasionale vicino a determinati edifici.
Recensioni degli ospiti correlate
8
Romina Liliana
2 mag 2025
·
Soggiorno di 7 notti
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
Overall we had a great stay. The property is stunning. However we got a room on the first floor at first (the highest floor is 3), and we found it quite an invasion of privacy to have a walking path right outside our window without telling us so we chose to upgrade to 3rd floor. They were super understanding of that and we happily paid but be aware when booking. Food wise I went in with high expectations and was a bit let down but it was overall fine. The room service is really good for a late night treat. Drinks are great too. But for real Mexican food go into town and get tacos from a street food stand. I wouldn’t go back but I would recommend for a relaxing vacay.
10
Jeffrey Miguel
11 feb 2025
·
Soggiorno di 5 notti
Loved the views from the room
Loved the views from the room
8
Chastity
2 ago 2025
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Soggiorno di 5 notti
Nice rooms, friendly staff.
Nice rooms, friendly staff.
10
Doretha
6 lug 2025
·
Soggiorno di 3 notti
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
We loved the modernness - open, light, bright, clean, spacious, and well-appointed / gorgeous designs all throughoutof this 5-star all-inclusive resort that we dubbed as the best kept secret AND our new "home-away-from-home!" TOP NOTCH SERVICE AND STAFF, TOO!
10
Rhonda
7 apr 2025
·
Soggiorno di 3 notti
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
I took my bachelorette trip here in April 2025. The resort is lovely and overall so gorgeous. Our rooms were very clean and the beds were comfy. I’ve never stayed somewhere with nicer staff, they really made the trip special. Oscar at the lobby bar makes the best espresso martinis and margaritas. He was also so fun and attentive. Betuel and Isaías the bellhops gave us a special tour around the resort to show us everything so we wouldn’t have to walk. The food was pretty good, we especially loved the Italian restaurant La Luce, the prosciutto pizza was incredible. The ribeye tacos at SeaSalt were also great! The staff never forgot to ask us about food allergies and really remembered who was allergic to what. They also had quite a few vegan options at every eatery. Vela sur was a great way to start our day with Oceanside breakfast. Overall, the resort experience was lovely, we really enjoyed it all, from the rooms to the pools, but what made this trip special were the resort employees. There are too many to name, thank you to all the employees for making this an unforgettable trip!
10
Alejandra
1 gen 2026
·
Soggiorno di 8 notti
No view Of the sea
No view Of the sea
10
Monique
9 ott 2025
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Soggiorno di 3 notti
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
The rooms were amazing. The staff was friendly and attentive. The view was beautiful.
6
Marcus
10 dic 2024
·
Soggiorno di 3 notti
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
Many of the rooms at this hotel have a view of the ocean, and I specifically paid extra for an “Ocean View” room. Unless you pay an upcharge, you will get a “Nature View room (jungle). Our room was on ground level, with a berm in front of our patio. You could HEAR the ocean, and you could SMELL the ocean, but you could not SEE the ocean from our patio. The hotel did not appear to be anywhere near full capacity, so I am puzzled why the front desk put us in this room. If they had just put us one floor higher, we would have had a wonderful view of the ocean. As we arrived late in the day, and were tired after flying, we just decided to accept the room. Note: The room TV had intermittent signal outages and one night there was no satellite signal at all. Now I know you're thinking, why did you go to Tulum to watch TV, but this was at the end of a long day and we were retiring for the night, and my wife would have liked to watch a movie. In one of the restaurants (Vela Sur), I was served a dirty glass of ice with food debris in it, which the waiter handed me to pour my soda into. Let me clarify, it was not the ice that was dirty, it was actually a dirty glass that had not been washed properly. I looked at the waiter to see if he caught it but he just walked away. The wristband fob is a great idea, even though a wristband seems like a step back at an all-inclusive, but it's actually difficult to lose and you don't have to remember it when you leave your room.
6
Monique
15 giu 2025
·
Soggiorno di 5 notti
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
Avoid Casa 3 at all costs!! I was woken up every day between 6-6:30 am to the sound of workers shoveling Sargassum seaweed into a dump truck. The smell of that seaweed was so nauseating. I had to leave my room immediately, which works if their goal is for guests to get out and enjoy the property. Unbeknownst to me, it was only Casa 3 that had to deal with the smell of rotten boiled eggs every day. Also, bring sturdy swim shoes if you plan to go the beach as it is very rocky. I loved everything else about the property…the food, the activities at the pool, the pool options, the friendliness of everyone working at the property, all great!
10
Stacey
29 gen 2025
·
Soggiorno di 1 notte
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
We stayed at Hilton for one night. The room and facilities are super clean. Room is modern and comfortable and quiet. There’s a pool area for each building. I wish I booked all my stay here. The lobby is magnificent facing the ocean. You immediately feel luxurious when entering it. It’s worth the money comparing with other hotels in Cancun at the same price range.
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Servizio
Molte recensioni lodano il personale cordiale e disponibile e le cameriere attente. Altri segnalano un servizio lento o incostante, confusione con le prenotazioni e interazioni poco collaborative alla reception.
Recensioni degli ospiti correlate
10
Valerie
18 ago 2025
·
Soggiorno di 3 notti
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
We really enjoyed our stay. Customer service is great. They clean the room, empty the trash and refill the fridge with beverages even though we don’t call for it.
2
Luke
16 ago 2025
·
Soggiorno di 7 notti
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
Got food poisoning the third night of our stay. Ruined everything. Ages for kids activities unclear, much of the staff was cranky/unhappy, and our room was missing its mini-fridge.
4
Huseyin
12 ago 2025
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Soggiorno di 4 notti
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
Food quality was really bad. Restaurants were empty, yet they wouldn't book you until 9-10pm at night. Laziest staff ever that often fakes not understanding English to not do what you are requesting. This is the worst Hilton ever. I really think Hilton should considee revoking their brand as I will think twice to ever stay at a Hilton again.
10
Gabriela
27 nov 2025
·
Soggiorno di 4 notti
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
Staff was great friendly and very helpful. Resort was very nice and clean . Pools are amazing.
4
Kenneth
20 feb 2025
·
Soggiorno di 2 notti
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
My overall experience at this resort left much to be desired. While the frontline staff were friendly and hardworking, they were clearly understaffed, making it difficult for them to be effective. Once the resort got busy, long lines formed at every bar, not just for drinks but even for clean glassware. The employees did their best, but they simply didn’t have the resources to keep up with demand. Unfortunately, the most disappointing part of my stay was dealing with the front desk and management. They were unaccommodating and unwilling to assist when issues arose. Simple requests were regularly denied, making what should have been a relaxing vacation unnecessarily frustrating. Instead of operating as a "resort of yes," this property felt like a "resort of no." For example, I was denied an ice bucket for the beach, which should be a basic amenity at an all-inclusive resort. When I arrived at a restaurant just ten minutes before closing, hoping to grab a plate of pastries, I was refused service because they had finished seating—despite 100 people still dining. Even getting empty wine glasses was a hassle; instead of providing them, staff insisted on serving full glasses of wine, forcing me to waste perfectly good wine just to get the glassware. A resort should prioritize guest experience by accommodating reasonable requests. While the frontline staff tried their best, poor management and a rigid service approach left a lasting negative impression.
10
Tasneem
31 ott 2025
·
Soggiorno di 4 notti
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
Hilton Tulum was one of the best resorts I have ever stayed on, lots of people from different countries and backgrounds. The staff are a 10/10, never had a problem with any one of them. At the lobby bar there are 2 guys that stood out to my partner and I, we forgot the other guys name but Daniel was extremely amazing his service was a 100/100 most sweetest guy ever. There was lots of sight seeing and animals as well loll. The room(s) are extremely clean and room service was a 10/10 anytime we called they were on GO! Which was amazing. First time in Mexico lots of memories and wonderful people. To the people in Hilton Tulum we say Thank you see you guys soon!
10
Mariah
28 ago 2025
·
Soggiorno di 6 notti
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
We had such an amazing family experience with my 2.5 year old for an entire week stay! The food was amazing and the staff was even better. We used the shuttle service that the hotel offers and we were pleasantly surprised with a car seat waiting for our travel to the resort. Once we arrived check-in is very easy, leave a card on file if you are looking to charge your room during dining experienced and beverage upgrades, otherwise no card is required during your stay. There is a bit of a learning curve the first day if you are not fluent in Spanish to get the initial layout and hours of dining but past the first day it’s a smooth vacation. You will need to book dinner reservations with concierge and they recommend doing that as soon as you can to book your preferred restaurant. The Conrad Spa was THE BEST EXPERIENCE! I arrived an hour early prior to my service and enjoyed a steam room, sauna and cold plunge before my massage and facial. Our only feedback is surrounding our toddler, if there can be nuggets, quesadillas and/or pizza for lunch options as the nuggets seemed to be first come first serve. Lastly my husband suggested a smoothie bar that provides protein shakes as he used the 24 hour gym every day during our stay. Overall 10/10 would recommend. We truly felt like it was a staycation where we could relax and enjoy all the resort had to offer ! Thank you so much to all of the staff for making us feel welcome during every encounter!
10
Francisco
16 ago 2025
·
Soggiorno di 5 notti
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
Our stay was nothing short of incredible. From the moment we checked in, the staff went above and beyond — always warm, helpful, and quick to make us feel at home. Traveling with a 10-month-old could’ve been stressful, but Hilton had a crib ready in our room before we even asked. Huge win for family-friendly travel! The vibe here is unmatched — the parties are lively yet surprisingly kid-friendly, so everyone gets to enjoy. The food blew me away… every cuisine we tried was on point, from flavor to drink pairings. The only spot that missed the mark for me was the Mexican restaurant — felt a little too boujee with ingredients instead of highlighting authentic flavors. But that’s me being picky because everything else? Absolute fire. Honestly, Hilton surprised me in the best way possible. Luxury, family comfort, and unforgettable memories all in one place. I’d go back in a heartbeat.
6
Ismael
12 set 2025
·
Soggiorno di 1 notte
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
Although this looks a brand new hotel with a beautiful design I WOULD NOT recommend this hotel. Service isn’t very good, at the steakhouse Auma the host Carlos was quite unfair and rude, we missed the time for making a reservation but the concierge said maybe we can try as walk ins and a table could be available if any guest didn’t show up or canceled. We did so, on our way we met some other guests on the cart to the restaurant under the same situation. We were first in line, and Carlos denied us the table, while he gave a table to the guests behind us just because they were a group of women. There were 7 available tables. This was discrimination. The property’s maintenance isn’t the best, pools have unstick missing tiles, dangerous for the feet. Common areas bathrooms are normally dirty. Wines are very low quality ones and food is average. Our room keys didn’t work in several times, even twice a day. Walking from the room to the lobby takes around 30 mins, taking a cart around 15, this was very annoying. The best thing of the hotel was the coffee bar.
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Posizione
Situato in un tratto tranquillo, panoramico e un po' isolato fuori Tulum, con taxi costosi e poche opzioni di vita notturna nelle vicinanze. La costa è perlopiù rocciosa con alghe a volte, quindi l'accesso alla spiaggia è limitato rispetto al tempo trascorso in piscina.
Recensioni degli ospiti correlate
10
Lisa
9 feb 2025
·
Soggiorno di 3 notti
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
8
Juan antonio
13 lug 2025
·
Soggiorno di 4 notti
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
Todo bien la comida y bebidas (lo mejor), el servicio, limpieza, etc. solo la actitud de algunos empleados no me gustó mucho (pocos la gran mayoría muy amables y serviciales). Lo malo es que el transporte es algo costoso hacia y desde el hotel los taxis son muy caros y está algo lejos de todo
8
Bogdan
13 apr 2025
·
Soggiorno di 6 notti
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
Great place, great staff, great food. No room to swim in the ocean. Beach has a lot of rocks and hard to get in and out of water. If you are a pool person and like to tan, or family with kids. This is a great place to be at.
10
Monsurah
15 mar 2025
·
Soggiorno di 3 notti
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
This location was very private, bwith eautiful scenery. The staff was very friendly. The golf carts arrived every 3-5 minutes and made it easy to get around the resort.
4
ABRAHAM
18 set 2025
·
Soggiorno di 3 notti
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
The hotel is not at Tulum, it is 15 minutes away by car at Chemuyil. -The beach is full of rocks and sargasso. -Two restaurants were closed for renovations, other was only for Enclave members !! -Bicycles are only used for visiting the SPA and the Conrad hotel with a guide, helmet and safety vest. -The pool towels are collected 5 pm, so if you want to swim later there are no towels ! - The beach has no service staff.
8
kevin
8 ott 2025
·
Soggiorno di 5 notti
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
It is a beautiful property; unfortunately, it rain 80% of the time; therefore, I did not get a chance to get in as much beach time as I wanted. Additionally, they do not have a dance floor/club for night life. Therefore, you will have to go off the Resort for night life after 11:00 PM and traveling is very expensive.
10
Aaliyah
13 apr 2025
·
Soggiorno di 5 notti
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
10
Leila
27 set 2025
·
Soggiorno di 3 notti
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
We had a beautiful oceanview from the room. There was lots of seaweed and more rocks than beach but they have multiple pools on the property to explore.
10
Paul
22 ago 2025
·
Soggiorno di 5 notti
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
Property Is huge with several facilites. Food Is not bad, mostly great staff. Decent activities and family entertainment. No Beach access or small stretch of rocky beach.
10
Allyson
22 lug 2025
·
Soggiorno di 6 notti
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
This was a beautiful property that suited our family vacation well, accommodating six adults and five kids ranging in age from 11 to 19. It was low-key which I enjoyed, although the older teens would have preferred a little more to do. We went into Tulum where there's a vibrant night life, but it's also a 45-minute drive each way, which wasn't ideal.
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Ristorazione
Il feedback sui ristoranti è misto: la colazione è spesso elogiata e alcuni ristoranti specializzati si distinguono, ma i buffet possono essere insipidi o ripetitivi, le bevande deboli e le prenotazioni per cena difficili da ottenere. Alcuni ospiti hanno segnalato disturbi alimentari.
Recensioni degli ospiti correlate
8
Caroline Rainsford
10 dic 2024
·
Soggiorno di 4 notti
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
Food was very underwhelming. Not alot of good options. The only restaurant I liked was the Japanese one.
4
MURAT
8 feb 2026
·
Soggiorno di 2 notti
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
-rooms are well equipped and big enough -beach is beautiful but the sea is rocky and not comfortable to swim -pool area is nice and clean -the food quality is very low except the breakfast. breakfast was good but we did not like any restaurant for lunch and dinner. in even low profile restaurants anywhere, you can have more delicious foods.
8
Chryl
5 ago 2025
·
Soggiorno di 5 notti
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
Great property, extremely clean and staff was amazing. I would definitely stay here again just because of that. The food would be my only complaint. Except for the breakfast and the Italian restaurant . The other options were lacking seasoning and the traditional Mexican flavors that we all come to love . Late night transportation station to each casa after main performances could have also been much better . Having carts waiting after all main stage activities could have prevented the wait times.
10
Leidy
20 set 2025
·
Soggiorno di 3 notti
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
The restaurants are 5/10 except the breakfast(favorite). Everything else was on point!
10
Heather
31 mar 2025
·
Soggiorno di 5 notti
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
We spent 4 days/5 nights at Hilton Tulum with our kids, 9 and 7. They had a great time and there were no shortage of pools and beach space. The food was really good for an all inclusive, though we did end up with food poisoning on our last night. Overall, would return as the grounds were lovely, service was good, and food and drinks were great.
8
Christine Licari
20 giu 2025
·
Soggiorno di 4 notti
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
To be all this property can be… the dinner options really need an overhaul. Asian place was great. Mezcal was not good. They are trying too hard to have fancy menu and none of what we had was executed well. Maybe try an elevated version of classics. We couldn’t order a taco or an enchilada. There are ways to elevate cuisine. They need to execute the dish well consistently to be on the menu. They missed on everything we had. Nothing g was hot either. Luce was not great Italian either. Again not executed well. Not cooked correctly. Italian should be so easy to do well. The steakhouse was the biggest disappointment and we were really looking forward to it. Concierge said it was the best on property. Well I sent my filet back 3 times bc it was well done and raw in the middle. Not red or rare but gray raw center. I ordered it medium. Pink throughout. Server said yes that’s medium. I was so turned off I ordered the cauliflower steak. This came out as a full head of cauliflower! Roasted on top but not cooked thru and caponata tasted like tomato paste with chopped eggplant. No olives no onions raisins are even traditional. It was bitter. NY strip was not cooked medium rare. It was medium well and my husband just ate it bc he felt bad to say anything after my situation. The breakfast buffet, lunch buffet and pool grills had great food. Nothing fancy but executed very well. This property could be five star but not with dinner issues like this.
2
Amanvir
28 ott 2025
·
Soggiorno di 5 notti
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
We had to call everyday for room service. Our AC was not working properly & it was not fixed during our stay. We also disliked the food. Do not recommend.
6
Siman
28 ago 2025
·
Soggiorno di 7 notti
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
I was really disappointed with the dining setup. They told us that only one restaurant was buffet-style and available without restrictions, while all the others required reservations—which were rarely available. Since it was advertised as all-inclusive, I expected to have access to all the restaurants, not just one. It felt misleading and very frustrating
4
Candace Rae
22 lug 2025
·
Soggiorno di 3 notti
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
Overall the property is beautiful and has a lot of potential. However, the food quality and options were terrible. Reservations are limited and no options at dinner if you arrive on a certain day (Friday) as there was no dinner buffet available. Mediterranean restaurant was awful, Asian restaurant was mediocre. Noodles were unbelievably sweet. The staff also seemed to be confused about what food options were available and when. The beach has limited access, very rocky and lots of seaweed. They did try and clear the seaweed daily. If you want to swim or walk the beach this is definitely not your resort. Drink selections not great (bottom shelf liquor, especially the tequila surprisingly) and definitely watered down. We’ve stayed at several all inclusive Hiltons and this was by far the worse. Maybe one staff for the entire pool taking food and drink orders, so you either had to wait an extensive amount of time to get them or get out of the pool and go to the nearest bar which is not that close. No entertainment. Again, the property is beautiful and well kept, so it’s disappointing they fell short everywhere else. Freddy and I believe his name was Salvador at Vela for the breakfast buffet were awesome! But because of all the other shortcomings I definitely won’t be back.
4
Joshua
29 set 2025
·
Soggiorno di 5 notti
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
Great hotel stay. Shuttle service is very poor and very disappointing. Food at the hotel is average and repetitive for breakfast and lunch. Overall it’s a 6/10 resort at best and I would recommend not staying here unfortunately
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6
Claudio
25 dic 2025
·
Soggiorno di 5 notti
Ottima struttura, veramente un gioiello e scenografico. Purtroppo due pecche principali : aria condizionata in camera e’ on-off ovvero o gelo polare o caldo umido che bagna i vestiti. Cibo veramente scarso, a mio avviso a causa della poca formazione al personale. Nel complesso mixed-feelings , poiche’ il posto e’ bellissimo ma non posso dire lo stesso del comfort
Ottima struttura, veramente un gioiello e scenografico. Purtroppo due pecche principali : aria condizionata in camera e’ on-off ovvero o gelo polare o caldo umido che bagna i vestiti. Cibo veramente scarso, a mio avviso a causa della poca formazione al personale. Nel complesso mixed-feelings , poiche’ il posto e’ bellissimo ma non posso dire lo stesso del comfort
10
diana
30 nov 2022
·
Soggiorno di 19.325 notti
Magnifico
Magnifico
10
abril c
8 ago 2026
·
Soggiorno di 3 notti
Excelente trato, buena calidad en el hotel.
Excelente trato, buena calidad en el hotel.
8
Maria
4 ago 2026
·
Soggiorno di 5 notti
Todo bien solo que parte del persona no fueron tan amable.
Todo bien solo que parte del persona no fueron tan amable.
8
Annette
24 lug 2026
·
Soggiorno di 5 notti
Prima verblijf gehad, niet spectaculair goed. Wij vonden dat sommige punten wat aandacht behoeften: sommige gerechten op de menukaart in de restaurants waren meerdere dagen niet verkrijgbaar, Italiaans restaurant was sfeerloos en de pizza niet echt gaar. Housemuziek tijdens ontbijt hoeft ook niet zo.
Prima verblijf gehad, niet spectaculair goed. Wij vonden dat sommige punten wat aandacht behoeften: sommige gerechten op de menukaart in de restaurants waren meerdere dagen niet verkrijgbaar, Italiaans restaurant was sfeerloos en de pizza niet echt gaar. Housemuziek tijdens ontbijt hoeft ook niet zo.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:59
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Considering this hotel for your Tulum trip?
Qual è il prezzo medio delle camere all'Hilton Tulum Riviera Maya All-Inclusive Resort a Tulum?
Nei prossimi 60–90 giorni, le tariffe delle camere all'Hilton Tulum Riviera Maya All-Inclusive Resort a Tulum si aggirano solitamente intorno a 413 USD a notte per due ospiti, con un intervallo da 412 USD a 1791 USD.
Qual è il periodo migliore per visitare l'Hilton Tulum Riviera Maya All-Inclusive Resort per evitare la folla?
Visita l'Hilton Tulum Riviera Maya All-Inclusive Resort a Tulum a maggio per un'esperienza più tranquilla; dicembre è il mese più affollato. Ci si aspetta che la domanda diminuisca drasticamente dopo l'apice invernale, con la bassa stagione primaverile che offre le giornate in spiaggia più tranquille e le code più brevi.
Qual è il mese più economico per soggiornare all'Hilton Tulum Riviera Maya All-Inclusive Resort?
Ottobre è il mese più economico per soggiornare all'Hilton Tulum Riviera Maya All-Inclusive Resort a Tulum, con una media di 276 USD a notte; febbraio è il più costoso, con circa 581 USD. I prezzi più bassi di ottobre arrivano nonostante maggio sia il mese più tranquillo per quanto riguarda la folla.
Quali attrazioni nelle vicinanze e quale atmosfera dovrei aspettarmi intorno all'Hilton Tulum Riviera Maya All-Inclusive Resort?
L'Hilton Tulum Riviera Maya All-Inclusive Resort a Tulum si trova a Quintana Roo, vicino al parco Xel-Há, al cenote Dos Ojos e alla spiaggia di Akumal, rendendo facile combinare nuotate nei cenotes con spiagge protette. La struttura si concentra sui temi Spiaggia/Costa e Spa/Relax, con un'atmosfera lussuosa e adatta alle famiglie.
Come si confrontano le tariffe dell'Hilton Tulum Riviera Maya All-Inclusive Resort con quelle di altri hotel a Tulum?
L'Hilton Tulum Riviera Maya All-Inclusive Resort a Tulum è più economico di 2 hotel comparabili su 10 nelle vicinanze, con una mediana tipica di 423 USD a notte rispetto a circa 307 USD per i suoi concorrenti.
Come si confronta il prezzo per notte di Hilton Tulum Riviera Maya All-Inclusive Resort, Tulum con quello delle ultime settimane?
Il prezzo attuale di Hilton Tulum Riviera Maya All-Inclusive Resort, Tulum è di 390 USD a notte per 2 ospiti, in linea con le tariffe abituali di questo hotel: si discosta non più di 5% dalla tariffa media di 408 USD degli ultimi 60 giorni. Nello stesso periodo, nella maggior parte delle notti le tariffe erano comprese tra 281 USD e 659 USD.
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-16: 474.4468693872071USD
- 2026-09-17: 519.3210248144532USD
- 2026-09-18: 451.9704262902832USD
- 2026-09-19: 368.00332823547365USD
- 2026-09-20: 389.99628457397466USD
- 2026-09-21: 389.7546987963867USD
- 2026-09-22: 389.7546987963867USD
- 2026-09-23: 389.7546987963867USD
- 2026-09-24: 389.99628457397466USD
- 2026-09-25: 389.99628457397466USD
- 2026-09-26: 389.99628457397466USD
- 2026-09-27: 250.00203699920655USD
- 2026-09-28: 389.99628457397466USD
- 2026-09-29: 389.99628457397466USD
- 2026-09-30: 389.99628457397466USD
- 2026-10-01: 397.33446132385257USD
- 2026-10-02: 397.33446132385257USD
- 2026-10-03: 397.8461762841797USD
- 2026-10-04: 397.8461762841797USD
- 2026-10-05: 399.83580922485356USD
- 2026-10-06: 399.83580922485356USD
- 2026-10-07: 400.3481896142578USD
- 2026-10-08: 397.8461762841797USD
- 2026-10-09: 397.8461762841797USD
- 2026-10-10: 397.8461762841797USD
- 2026-10-11: 399.83580922485356USD
- 2026-10-12: 399.83580922485356USD
- 2026-10-13: 399.83580922485356USD
- 2026-10-14: 397.8461762841797USD
- 2026-10-15: 399.83580922485356USD
- 2026-10-16: 399.83580922485356USD
- 2026-10-17: 399.83580922485356USD
- 2026-10-18: 397.8461762841797USD
- 2026-10-19: 448.58171120361334USD
- 2026-10-20: 375.8843199993897USD
- 2026-10-21: 378.0255306793213USD
- 2026-10-22: 399.83580922485356USD
- 2026-10-23: 399.83580922485356USD
- 2026-10-24: 397.8461762841797USD
- 2026-10-25: 397.8461762841797USD
- 2026-10-26: 397.8461762841797USD
- 2026-10-27: 399.83580922485356USD
- 2026-10-28: 399.83580922485356USD
- 2026-10-29: 399.83580922485356USD
- 2026-10-30: 399.83580922485356USD
- 2026-10-31: 397.8461762841797USD
- 2026-11-01: 422.71651799743654USD
- 2026-11-02: 422.71651799743654USD
- 2026-11-03: 422.71651799743654USD
- 2026-11-04: 422.71651799743654USD
- 2026-11-05: 422.71651799743654USD
- 2026-11-06: 317.26621729980474USD
- 2026-11-07: 422.71651799743654USD
- 2026-11-08: 422.71651799743654USD
- 2026-11-09: 422.71651799743654USD
- 2026-11-10: 422.71651799743654USD
- 2026-11-11: 422.71651799743654USD
- 2026-11-12: 422.71651799743654USD
- 2026-11-13: 422.71651799743654USD
- 2026-11-14: 422.71651799743654USD
- 2026-11-15: 412.99880189025885USD
- 2026-11-16: 413.14320000000004USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- La struttura utilizza un sistema di riciclaggio delle acque di rifiuto domestiche.
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Si richiede la prenotazione per i trattamenti spa. Le prenotazioni possono essere effettuate contattando un resort prima dell'arrivo utilizzando i recapiti riportati sulla conferma della prenotazione.
- Bambini e ragazzi di età pari o inferiore a 4 anni soggiornano gratuitamente nella stessa camera dei genitori o tutori, utilizzando i letti presenti.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Per la sicurezza dei viaggiatori, gli ospiti possono accedere alle loro camere con un dispositivo mobile.
Servizi popolari
Servizio lavanderia
Ascensore
Business center
Parcheggio valet
Personale multilingue
Cassetta di sicurezza
Servizi
Business center
Ascensore
Personale multilingue
Cassetta di sicurezza
Servizio lavanderia
Sala da ballo
Deposito bagagli
24-Hour Front Desk
ATM/Banking
Banquet Hall
Computer Station
Concierge Services
Coworking Spaces
Reception (free)
Gift Shops or Newsstand
Laundry Facilities
Porter/Bellhop
Reception Hall
Shopping (on site)
Tours/Ticket Assistance
Wedding Services
Well-Lit Path to Entrance
Attività
Giardino
Area giochi
Piscina bambini
Fitness Center (24-hour)
Arcade/Game Room
Beach Umbrellas
Bicycles (on site) (free)
Fitness Center (nearby) (free)
Full-Service Spa
Outdoor Entertainment Area
Mobili da esterno
Pool Cabanas (surcharge)
Pool Sun Loungers
Pool Umbrellas
Spa Treatment Room (s)
Waterslide
Informazioni generali
Asciugamani
Colazione gratuita
Beach Sun Loungers
Children's Club (free)
Children's Games
Handrails in Hallways
Smoke-Free Property
Snack Bar/Deli
Stair-Free Path to Entrance
Valet For Wheelchair-Equipped Vehicle
Walkway to Water
Water Dispenser
Wheelchair Accessible (Limited)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Spa
Parcheggio
Parcheggio valet
Parking (Uncovered)
Internet
Wi-fi gratuito