Name: Riveredge Resort
Address: 17 Holland Street, Alexandria Bay Downtown, Alexandria Bay, New York, United States of America, Alexandria Bay, Jefferson County, US
Price range: $131–$210 per night
Rating: 7.97

What guests think

At Riveredge Resort, guests praise the waterfront setting with walkable access to town and river cruises and consistently friendly staff, but many say the property feels dated with inconsistent cleanliness and frequent maintenance or amenity issues.

Many report closed or cold pools and hot tubs, no outdoor pool, a very basic gym, spotty Wi-Fi, and limited parking, while the lively tiki bar and riverfront decks are popular. Rooms range from comfortable to worn, with dated decor, occasional door or plumbing problems, and varied layouts; balconies and river views are a clear highlight. Cleanliness and housekeeping can be hit or miss, and some found breakfast or restaurant service inconsistent or overpriced. Expect great scenery and convenience, but an older resort experience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities feedback is mixed. Many mention closed or cold pools and hot tubs, no outdoor pool, a very basic gym, unreliable Wi-Fi, and limited parking, while the tiki bar and riverfront spaces are well liked.

Related guest reviews

2

Diane

Aug 31, 2025

·

Stayed 3 nights

The hotel is a mess. The carpets are disgustingly dirty, taped down, ripped in spots, just awful. The WiFi was not good. The pool was cold, the hot tub was broken. The atm wasn’t working. The room was so dirty. I never heard a vacuum run. The toilets were so dirty, the bathtub, too. The sink was black. The cleaner supposedly cleaned, but nothing was cleaned at all. We asked for a different room and excuse was none were ready. They were down cleaners they said. You had to sign papers they weren’t responsible for any losses, but the price was very expensive. Your money was none refundable. The furniture was stained and broken! I’ve never seen such a dated, dirty, unsafe, room! The carpets were unsafe to walk on. A huge liability with bare and dirty spots where they were coming up. The entry way was nice, just looked nice until you got upstairs. The carpet was taped down in the halls, even. It’s an accident waiting to happen. The maid repented your towels. We dropped some nuts on the carpet and they weren’t vacuumed, ever. Around the toilet was black. The balcony has nails sticking up. My money should be refunded. The maid didn’t even change any bedding. The towels were dirty. It’s a disaster!

2

Jill

Jul 6, 2025

·

Stayed 1 night

Extremely outdated property, gym is one treadmill that does not work, pool way too small and only indoor, zero amenities . Staff at bar and restaurant were very nice and efficient however.

10

Maureen

Jul 1, 2024

·

Stayed 2 nights

Friendly staff, great views of the river from balcony, fun tiki bar on the property with live music, and a short walk into town!

8

Robert

Sep 24, 2025

·

Stayed 4 nights

My booked room was changed from a King bed to two singles. They upgraded to a Jacuzzi room that only had a twin bed. It was a nice room, however the bed was small. The hotel needs to have some of the profits put back into the hotel. Very run down with broken elevators and hot tub, poor carpets and all around degradation. This is NOW a 3 star establishment.

10

erin

Jul 7, 2025

·

Stayed 1 night

Loved the outside bar and Bartender Andy!

10

Sheryl

Aug 11, 2024

·

Stayed 2 nights

The only issue is the parking lot is small for the place and fills up quickly. There are 2 small overflow lots across the street. Everything else was great!

8

Kristin

Apr 15, 2025

·

Stayed 1 night

Room was very clean and had some nice updates (floor, bathroom door). Could use some others (lamps, furniture, balcony railing). Room was good size and had a nice view. Large tv and comfy bed. Air/heat blower would not stay on constantly, even though it is what we had it set on. Staff was friendly and allowed us to check in early. Bar/lounge was very busy. We only had drinks which were reasonable. We were disappointed that the hot tub/jacuzzi was closed. Was one of the things we had planned to use.

6

Jody

Aug 23, 2025

·

Stayed 4 nights

Excellent position and views on St Lawrence but this property is tired(with a capital "T")-- carpets are stained,curtains ripped and the door to our room stuck and could be difficult to open. Wi Fi very unreliable,which the hotel put down to kids gaming .

4

Brooke

Aug 24, 2025

·

Stayed 1 night

property is very rundown. Both the hot tub and the sauna or closed and the pool and gym were both very old and yucky. Room was OK.

2

Brenda

Aug 26, 2025

·

Stayed 1 night

It's such a shame this property has been let go for so long. I can't believe we paid over $200 for one night in this run down, dated, dirty, hotel. The hot tub was out of order a long with the sauna. The pool was small, cold and dirty. The spa area was filthy. Guests and/or staff were smoking pot so the hallways stunk. We were very disappointed.

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Cleanliness

Cleanliness is inconsistent: some rooms are clean, but many mention stained carpets, dingy towels, dusty or unvacuumed areas, and cobwebs or spiders on balconies.

Related guest reviews

6

Heidi

Sep 1, 2024

·

Stayed 2 nights

Room needed many improvements. Rug was very badly stained, mirror was stained, sink had a slow drain and one morning bathtub/shower drain started gurgling and then soap bubbles came out of it - and no one had used it so backing up from somewhere else. Ok public areas but room not so much.

2

Diane

Aug 31, 2025

·

Stayed 3 nights

The hotel is a mess. The carpets are disgustingly dirty, taped down, ripped in spots, just awful. The WiFi was not good. The pool was cold, the hot tub was broken. The atm wasn’t working. The room was so dirty. I never heard a vacuum run. The toilets were so dirty, the bathtub, too. The sink was black. The cleaner supposedly cleaned, but nothing was cleaned at all. We asked for a different room and excuse was none were ready. They were down cleaners they said. You had to sign papers they weren’t responsible for any losses, but the price was very expensive. Your money was none refundable. The furniture was stained and broken! I’ve never seen such a dated, dirty, unsafe, room! The carpets were unsafe to walk on. A huge liability with bare and dirty spots where they were coming up. The entry way was nice, just looked nice until you got upstairs. The carpet was taped down in the halls, even. It’s an accident waiting to happen. The maid repented your towels. We dropped some nuts on the carpet and they weren’t vacuumed, ever. Around the toilet was black. The balcony has nails sticking up. My money should be refunded. The maid didn’t even change any bedding. The towels were dirty. It’s a disaster!

6

Marcia

Oct 12, 2025

·

Stayed 2 nights

The property was nice but our room was in need of upgrade. Curtains were torn, sheets had stains, bathroom toilet had ring around the inside.

8

Mark

Jul 7, 2025

·

Stayed 1 night

Beautiful hotel, great views, great dining, delicious food and wonderful staff. Only thing was the light carpeting in room was badly stained, could use a good cleaning.

6

Lauren L

Jul 24, 2023

·

Stayed 1 night

The bathroom floor was filthy, as in when I wiped a wet towel over it, it was covered in black. The upstairs loft area had not been vacuumed in quite awhile. The main area had new LVF, which was nice, but not swept in the corners. I expected a cleaner room, especially for what they charge per night.

8

Melanie

May 29, 2024

·

Stayed 1 night

The bathroom ceiling was peeling. The bathroom tub and sink were stained , after one night house keeping came in and cleaned. The room looked cleaner then when we arrived. And they put more tea bags and cups but not coffee I had to go ask for coffee. Towels are dingy. Pool looked like it needed cleaned. Hot tub closed. And when the tiki bar is opened good luck with parking. Restaurant on site are very pricy. Staff was very nice. And they don’t clean the balconies so you can’t sit out there because they’re dirty and covered in spider webs. For the price I expected better.

8

Chris

Sep 28, 2025

·

Stayed 2 nights

Floor was not clean, unvaccumed.

4

Brian R

Aug 31, 2025

·

Stayed 2 nights

I was truly disappointed. No microwave, poor condition of curtains and no rm darkening, floor was dirty, our rm had dumpster removal outside the window. The noise was terrible on our floor. I will not go back or recommend to anyone

8

Phillip

Jul 11, 2025

·

Stayed 1 night

Overall, it wasn’t as clean as I would’ve expected. Also the towels for the bathroom had stains on them.

4

Timothy

Nov 9, 2024

·

Stayed 1 night

This place is dated & dirty, there were 4 or 5 spiders in the high corners of our room, the bathroom was mildly dirty as well. They obviously didnt clean it properly. Alex Bay is really going down hill the alst few years! The bar, staff, and food are solid 4/5, but the cleanliness was unacceptable.

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Rooms

Rooms are dated with assorted maintenance issues (sticking doors, worn fixtures, small or awkward bathrooms, and occasional plumbing problems), though many appreciate balconies, river views, and some fun layouts like lofts.

Related guest reviews

6

Valerie

Oct 6, 2025

·

Stayed 1 night

We were greeted by overwhelming cigarette smoke in the entry. The room was spacious, but the door didn’t fit the space. The door jam was hallow, meaning the locking mechanism sat in a huge hole. Altogether, light poured into the room at night. The balcony was supposed to have a view of the bay. Instead, it offered a view of the parking lot. The curtains didn’t begin to keep the light out. The bed frame was helt together with duct tape. That felt classy (not). Breakfast sucked. The pancakes were terrible for the price. Altogether, i was unimpressed. Bonnie Castle or Capt.Thomas offer better stays.

8

Janice

Sep 30, 2025

·

Stayed 2 nights

I really loved having a balcony and fortunately the weather was perfect for enjoying it. I would have liked to have a microwave in my room particularly the first night as the restaurant was closed. The 2nd night i ate ate the restaurant and had the tempura battered tofu meal. It was done to perfection however i would have enjoyed a dipping sauce to go with it. All in all, enjoyable enough.

10

roger

Oct 2, 2025

·

Stayed 2 nights

Beautiful view from our room. A microwave would have been nice

8

Marion

Aug 10, 2025

·

Stayed 1 night

No safe in room. Beds were comfortable nice balcony Food was ok ubs outlets were scarce

8

Thomas

Jul 27, 2025

·

Stayed 2 nights

Stayed here twice now. The balcony rooms with the bay view are great. If you have little kids the room with the upstairs bed is super fun for them.

6

Fred

Jun 10, 2024

·

Stayed 3 nights

This place is very expensive for what you get. The TV in the loft did not work; the sink was clogged; the deadbolt in the door did not work; the man at the desk was less than helpful.

8

Kenneth

Sep 17, 2025

·

Stayed 4 nights

Room was dated. The shower/bath tub was impossible if you are elderly. Very slippery.

6

Jody

Aug 23, 2025

·

Stayed 4 nights

Excellent position and views on St Lawrence but this property is tired(with a capital "T")-- carpets are stained,curtains ripped and the door to our room stuck and could be difficult to open. Wi Fi very unreliable,which the hotel put down to kids gaming .

6

Stephen

Apr 13, 2024

·

Stayed 1 night

Room was clean and spacious, with balcony opening onto harbor and the river. Jacuzzi in the bedroom gave a distinct 90s timeshare look. Restaurant and bar/pub were nice. But the bathroom in the room was absurdly small and the 2x3 shower was hopelessly inadequate -- presumably scaled down to accommodate a room on the riverfront reception room on the other side of the wall. And the 5'6" shower door was just icing on the cake.

8

Jack

Jul 31, 2025

·

Stayed 2 nights

Location and view. The hotel needs to be updated drastically….,,,it looks like they at some point tried but need a more qualified decorator. Room needs a comfortable chair or couch, get rid od the 80’s pinkish brown stone. The TV takes two remotes to make it work. Nice looking on outside.

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Service

Service is generally friendly and accommodating, with staff often helping with room changes and quick fixes, though a few guests reported unhelpful front desk interactions and inconsistent housekeeping.

Related guest reviews

10

william

Sep 19, 2025

·

Stayed 1 night

Great receptionist. She spent time helping us get activities planned.

10

Susan

Sep 3, 2024

·

Stayed 2 nights

We arrived earlier than expexted and they went out of their way to ready the room ahead of schedule. Everyone, including other guests and wait staff were so friendly and respectful.

10

Thomas

Apr 7, 2024

·

Stayed 1 night

Staff at the front desk are great

6

Gregry

Jul 31, 2023

·

Stayed 2 nights

We added on another night to the beginning of our trip and the front desk did nothing but lie to us. First they gave us another room by mistake which was not the arrangement we made. We were told we could stay in the first room until our original room was ready the next day except the night clerk failed to inform the day clerk and they made us leave for several hours until it was cleaned. They took their time to do it as well. They cheated us out of hours of our hotel stay that we had already paid for while we sat in the parking lot and went for a ride, no apology, no discount, no free drink at the bar nothing! The restaurant menu was very limited. The breakfast was half cold on both days and the coffee tasted very strange. We were afraid to make coffee in the room because the water from the faucet smelled weird like it might have come straight out of the river. The room was adequate although the drapes were falling off the curtain rods on both windows. Not a good look for the amount we paid per night. We will not return.

8

Douglas

Jul 15, 2025

·

Stayed 1 night

Property was a mix of spaces needing updating and others such as near the restaurants area nice. We had a very good stay and wonderful breakfast. Restaurants are nearby and vary for needs. Staff was excellent.

8

Mary

Aug 14, 2024

·

Stayed 2 nights

The staff at the Riveredge was excellent. My room however had a non operationally deadbolt on the door and as a woman traveling alone I was uncomfortable with that. I alerted the front desk of the problem and they immediately offered to change my room and even sent someone up to help me move. Hallways are dark and carpet is in disrepair in spots.the pool facilities are beautiful BUT pool water was to cold and the hot tub was to hot. Alexandria Bay treads on George Boldt’s reputation of excellence. It felt like there were many missed opportunities, and not just at the Riveredge resort. I waited a half hr for a sandwich and a beer at Riley’s and my twilight boat tour was cancelled but there were still seats on the dinner cruise. Felt like I was being upsold. I understand that there must be a certain number of passengers to take a boat out, but if you cancel a trip why not offer me the next trip going at the same price. I will still visit Alex Bay bc I love it there. I realize they have a short season, but they need to step up their game a bit.

10

William

Jun 25, 2025

·

Stayed 4 nights

Staff was professional, supportive, and friendly! Our room was clean and spacious!

10

Paul

Oct 8, 2025

·

Stayed 2 nights

Easy check in. Clean room. Responded quickly to tv issue. Great view of the river and islands. Easy walk to downtown.

10

Robert

Aug 5, 2025

·

Stayed 2 nights

Staff did their best to accommodate our needs beginning with early check-out. Great location so we could walk to restaurants, shops, and cruise ships. All staff were friendly and eager to help with questions and requests.

10

Elisabeth

Sep 19, 2025

·

Stayed 2 nights

We had reserved a room to be able to see the St Laurence shipping channel. The room given had a balcony, but we needed to hang out over the railing a bit to see the channel and Boldt Castle. They moved us to a fabulous room with a great view! The employees were very friendly and accommodating! Will tell friends!

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Location

Excellent location on the river with scenic views, and an easy walk to Uncle Sam’s boat tours, restaurants, and shops.

Related guest reviews

10

Mark

Jul 30, 2025

·

Stayed 3 nights

Beautiful views of ships and boats on the St. Lawrence River! Walked to river cruises and a variety of dining and shopping options. Stopped for a drink at the outdoor Tiki Bar.

8

Levi

Jul 7, 2024

·

Stayed 3 nights

Great location in Alexandria Bay. Within walking distance of town and several dining options

10

Teresa

Aug 29, 2025

·

Stayed 2 nights

The location of the property is great.

10

kathryn

Aug 7, 2025

·

Stayed 3 nights

Room was clean place was quiet the balcony was great to watch the boats on the water. Walking distance to restaurants. Would highly recommend

10

Michael

Jul 30, 2024

·

Stayed 2 nights

Beautiful location with fabulous vistas

10

Catherine

Aug 9, 2023

·

Stayed 2 nights

This is a property right on the St. Lawrence River. It is easy walking distance to the downtown area and many attractions. (They are in the process of renovation, so things may have to be addressed, and it's obvious they will be, just wait a bit longer.) The people couldn't be any nicer or more cooperative. Everyone was personable, conscientious, efficient and professional.

8

Lorraine

Jul 26, 2025

·

Stayed 3 nights

The location was perfect right on the waters edge, walkable to town and restaurants the wifi was a little wonky kept getting kicked off and signal not strong at times but overall nice place and staff was terrific would stay again loved the balcony

10

Gregory

Sep 14, 2024

·

Stayed 4 nights

Great staff and location

10

Paul

Oct 8, 2025

·

Stayed 2 nights

Easy check in. Clean room. Responded quickly to tv issue. Great view of the river and islands. Easy walk to downtown.

8

Dinesh

Jul 31, 2024

·

Stayed 1 night

Location was great. Right at the water.

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Dining

Dining reviews are mixed: several guests enjoyed meals and friendly service in the on-site restaurants and tiki bar, while others found breakfast limited or overpriced, hours short, or food quality inconsistent.

Related guest reviews

8

FNU

Sep 3, 2025

·

Stayed 1 night

We had a comfortable stay at this property. The room and bathroom was quite clean. The view from the balcony overlooking the river was beautiful. We also enjoyed the breakfast at their restaurant.

10

Norma

Jul 27, 2024

·

Stayed 1 night

Weather was perfect and so does the stay at Riveredge Resort, along with granddaughter. We are pleased with the experience from check-in to the Check-out. After a day of sightseeing, we returned to find music at the Tiki Bar outside. Our granddaughter went for dip in the pool and then we ordered food from the River Watch style tavern. We ordered the fired calamari as appetizer and the smashed burger and Fish and chips as entrees. Both courses were cook to perfection. The service at the River Watch couldn’t not been better. The view from the room was spectacular, even in the morning when we had a look from our balcony. Then we headed for buffet style breakfast at the Windows on the Bay restaurant. The food and the service were excellent. We are already talking about making reservations for next year summer.

10

Mark

Sep 16, 2024

·

Stayed 1 night

Our room included a jacuzzi tub which was very relaxing to wind down a long day of walking. King bed was very roomy, and we enjoyed sitting on the balcony of our room and seeing Boldt Castle in the distance. The food and service at our dinner and breakfast in both restaurants at Riveredge was fantastic. Absolutely recommend staying here on any trip to the Thousand Islands.

8

Tina

May 23, 2025

·

Stayed 2 nights

The hotel is a little dated ( could use a little fixing up) and the hours of the bar and restaurant could stay open a little bit longer than 4 or 5 hours.. but we love the customer service we get there we stay there every year.

10

Karen

Jul 5, 2025

·

Stayed 3 nights

This was an older place, but I enjoyed our stay. The restaurants were good too.

8

Douglas

Jul 15, 2025

·

Stayed 1 night

Property was a mix of spaces needing updating and others such as near the restaurants area nice. We had a very good stay and wonderful breakfast. Restaurants are nearby and vary for needs. Staff was excellent.

10

Mary

Sep 1, 2025

·

Stayed 1 night

Great hotel convenient to visit 1000 islands. Food was just ok. Only one server the morning we were there. I felt bad for her. She was running around serving lots of tables. Staff were very professional though and accommodating.

10

Diana

Aug 22, 2024

·

Stayed 1 night

Nice restaurants and bar. The breakfast buffet was lacking! Needed more food for the price!

6

POLINA

Sep 4, 2025

·

Stayed 2 nights

The restaurant was awful. All the dishes likely were preheated in the microwave after who knows how many days of being prepared. The only eatable choice during the breakfast were eggs, during the dinner- nothing.

10

Barbara

Aug 17, 2025

·

Stayed 2 nights

Great location. Our room was so clean and comfortable. Very nice on-site restaurants.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$108
February	$107
March	$105
April	$108
May	$143
June	$183
July	$221
August	$215
September	$166
October	$139
November	$102
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $160	18	19
20 $160	21 $160	22 $160	23 $160	24 $160	25 $210	26 $210
27 $160	28 $160	29 $160	30 $160

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $142	3
4 $142	5 $142	6 $142	7 $142	8 $142	9 $210	10 $210
11 $142	12 $131	13 $131	14 $131	15 $131	16 $142	17 $142
18 $131	19 $131	20 $131	21 $131	22 $131	23 $142	24 $142
25 $131	26 $131	27 $131	28 $131	29 $131	30 $142	31 $142

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Luxury Room, 1 King Bed, Jetted Tub

Standard Room, 2 Double Beds, Balcony, St. Lawrence River View

Panoramic Room, 2 Double Beds, Balcony, St. Lawrence River View

Superior Loft, 1 Double Bed, Jetted Tub, Marina View

Superior Room, 2 Queen Beds, Jetted Tub, Marina View

Panoramic Room, 1 King Bed, Balcony, St. Lawrence River View

Superior Loft, Multiple Beds, Bay View

Superior Loft, 1 Double Bed with Sofa Bed, Balcony, St. Lawrence River View

Superior Room, 1 King Bed, Jetted Tub

Family Double Room, 2 Bathrooms

Standard Room, 1 King Bed, Balcony, St. Lawrence River View

Luxury Suite, 2 Queen Beds, Jetted Tub

Junior Family Room, Multiple Beds, Balcony

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

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FAQs about Riveredge Resort

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