Is parking available at the property?

Free self-parking is available on-site, but parking is limited and uncovered. Height restrictions apply.

Does the hotel allow pets?

Pets are allowed with a fee of USD 25 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 10:00 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the hotel offer?

The property features wheelchair-accessible parking, elevators, and limited wheelchair-accessible facilities. Assistive listening devices and Braille or raised signage are also available.

Where is the hotel located in relation to key landmarks?

The hotel is located in Northwest Austin, within a 15-minute drive of Lake Travis and Lake Austin. It is 15.5 miles from the University of Texas at Austin and 13.6 miles from Kalahari Indoor Water Park.

What are the policies for guests staying with children?

Up to 2 children aged 17 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

WoodSpring Suites Austin Northwest Hotel

Average nightly price at WoodSpring Suites Austin Northwest by month, last 12 months (USD)
Month	Average price
January	$69
February	$69
March	$69
April	$65
May	$64
June	$63
July	$61
August	$57
October	$81
November	$68
December	$65

What guests think

At Extended Stay America Select Suites - Austin - Northwest, reviews describe a budget, long-stay property with mixed service, frequent cleanliness concerns like pests and odors, recurring maintenance issues, and inconsistent front-desk operations that complicate check-in and reservations.

Rooms are basic and dated, with reports of hard or sagging beds and some noise. Location is convenient to shops and restaurants, but several guests felt unsafe at night. Expect a no-frills stay where verifying your reservation and room condition ahead of arrival is wise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Mentions are limited; a few guests noted hot-water outages, front-desk shutters after hours, and mixed parking and lighting security impressions.

Related guest reviews

6

Thomas

Mar 4, 2024

·

Stayed 1 night

It is a low cost clean accommodation. However, the check-in is not at a front desk, but a desk behind a steel shutter that closes at 10 PM. We were, however, able to get the attention of night staff when we checked in at 10:10. The security is better than any other hotel, you can't even get to the elevators without a key card. There was a ruckus on the hall and staff were fast to quell this issue.

2

Denise

Mar 15, 2025

·

Stayed 1 night

Was told when I checked in that there was a 50/50 chance that I would have hot water. There hadn't been any for a week

2

Nelson

Feb 2, 2023

·

Stayed 1 night

I could not stay on the property. There was a power failure and they were closed when I arrived. To make things worse, I am asking for a refund and Expedia told me that I have to wait at least 72 hrs to get it. Very disappointing customer service

2

James

Dec 3, 2025

·

Stayed 1 night

Partially Hotels.com fault - NO ADDRESS for this motel on the paperwork.I printed out.. Plugged in name exactly Suites - Northwest, called motel "that is us" Got there no reservation. 10 o'clock at night. Clerk said is was down the road... NOPE not there, Wifi was out, took 45 minutes to find the right one. finally the third one of these (different adjectives in name and it did NOT match) Okay 11;00 at night. Rolling down tambor doors for night after check in. I got ripped off. $230 for one night as Formula 1 was in town. No burner on cooktop, TV came on would not change channels, and worse NO shower curtain. No one down stairs. AC noisy. Water was between warm and cold. Room was in disrepair. I will never stay at an Extended Stay America again. I would rather sleep in the back seat of my pickup. I don't expect much from an Extended stay, but this was not close. IF I could give them negative stars I would. OR take some stars away. The guy at the second Extended Stay tried to help, give him credit. Wifi was not working, I Phone site - no help. Called wife to get help....finally got the 5 digits off the front picture of hotel...only way I could figure out which one it was. Names are all over the place. Clerk was busy trying to keep a homeless man from going up the elevator - to sleep on a "friends" floor. Does that tell you what you need to know. I will NEVER stay at one again!!!

10

Shirona

Apr 1, 2025

·

Stayed 1 night

Good and affordable place with plenty of parking.

4

Mark

Mar 4, 2024

·

Stayed 1 night

The AC didn’t work well to hot inside room Had checked in and went to room and they where still cleaning the room The room was clean but wouldn’t recommend to staying there again

4

TAMARA

Feb 13, 2023

·

No amenities- not even a trash can or bar of soap Very scary clientele

4

Dawn

Oct 26, 2024

·

Stayed 3 nights

Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.

6

Robin

Mar 10, 2025

·

Stayed 4 nights

Tv didn’t work

2

James

Mar 25, 2025

·

Stayed 6 nights

Dont waste your money. No hot water. No Kitchen utensils without a 150 dollar deposit. Only 1 burner on stove worked. Smell of weed in all hallways. Panic devices on stairway doors broken. Refrigerator didnt get cold. NEVER AGAIN

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Cleanliness

Cleanliness is a recurring concern, with multiple reports of cockroaches, lingering smoke or weed odors, and unclean rooms or bathrooms. Maintenance lapses like missing shower curtains and leftover items were also noted.

Related guest reviews

2

Maricarmen

Oct 22, 2023

·

Stayed 3 nights

One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡

4

DS

Mar 22, 2023

·

Stayed 2 nights

The ladies at this ESA are great! That guy that did our checkin (ridiculous) !!! Not only I DID I NOT GET the room I reserved. to add insult to injury i was killing roaches the whole time! Disgusting !! I left!

2

juan

Mar 14, 2023

·

Stayed 1 night

dirty room blood stains hair smell

4

Ahmad

Mar 17, 2023

·

Stayed 2 nights

The room had too many cockroaches, it doesn’t had breakfast, also I doesn’t had hair dryer.

4

Tina

Oct 15, 2023

·

Stayed 1 night

Went to bed. Got up to use the restroom. Turned the light on, I didn't know the room was already "occupied" ..killed the "2 occupants" and used my travel lysol to spray all hidden areas. Could not go back to sleep after that. That was in room 101. Left early.

2

Brian

Oct 9, 2023

·

Stayed 1 night

To begin, theie was a situation before ww arrived that they were correcting. Worker at front was very professional and respectful so did not mind wait. Once my turn we recrived keys and went to room. Room was not ready for us. No comforters on beds, no pillows and most disturbing were the roaches. They were in the bathroom, litchen area and then on the blanket. Pillows in room, once we found them, were stained. Overall, very unclean. Friendly staff did all we asked to help make better but just couldn't take the roaches. Too much there. We were told we could get a full refund and chose to leave.

2

Isora

Mar 18, 2023

·

Stayed 3 nights

I couldn't sleep in those 3 nights due to the invasion of many cockroaches. Very dirty all areas.

4

Johnny

Jun 23, 2023

·

Stayed 2 nights

My room was not clean and a lot of the stuuf was rusted their were roaches

2

Stacey

Nov 5, 2023

·

Stayed 2 nights

Check in went fine. However once we got to the room it was not clean, there were drugs (not much but still) left in the top drawer of the dresser as well as the previous occupants clothing, no washcloths, and no remote for the TV. There were roaches crawling around in the hallway, thankfully we didn’t see any in the room. When we brought up the situation with the remote the employee was aggravated and not very nice, but we did get a remote for the tv. When we brought up not having washcloths in the room (so we could even clean it ourselves) the employee said they’re running low and couldn’t give us any. These are just the main complaints I have. We will not be staying at this location or any other location. Definitely the worst experience I have ever had.

4

Dawn

Oct 26, 2024

·

Stayed 3 nights

Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and dated, with uncomfortable or squeaky mattresses and some noise from hallways or the street. In-room equipment such as TVs and AC units sometimes malfunctions.

Related guest reviews

2

Maricarmen

Oct 22, 2023

·

Stayed 3 nights

One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡

10

Angela

Apr 6, 2025

·

Stayed 1 night

We liked everything about the property except for the very hard beds. We wouldn’t go back because of that. None of us slept well, even my older son that actually liked a firm bed. He was complaining about his back hurting.

10

Jose

Mar 12, 2025

·

Stayed 1 night

Great place for a quick stay. The only thing was the windows and AC systems

4

Mark

Mar 4, 2024

·

Stayed 1 night

The AC didn’t work well to hot inside room Had checked in and went to room and they where still cleaning the room The room was clean but wouldn’t recommend to staying there again

2

Nasser

Mar 11, 2023

·

Stayed 1 night

Didn’t find the room we originally reserved and gave us a different room with same rate even tho it’s supposed to be cheaper , room dirty and smells bad , no shampoo, TV doesn’t work , windo doesn’t close .. horrible

4

Dawn

Oct 26, 2024

·

Stayed 3 nights

Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.

6

Robin

Mar 10, 2025

·

Stayed 4 nights

Tv didn’t work

8

Adrianne

Sep 11, 2025

·

Stayed 4 nights

This facility is great for contract workers to live while traveling for work. It's not your typical hotel because there is no housekeeper that comes by to clean up the room every morning. The staff is very nice, friendly, and accommodating. This location did not have a complimentary breakfast and there were no dishes to use for cooking and eating, but there was a microwave and full size fridge. They provided the towels, toilet paper, and a bar of soap. If you need anything else, you will need to bring it with you. The building is old and needs a serious overhaul. The a/c worked well but when it turned off, the temperature went up pretty quickly so while sleeping I found myself moving the covers on and off during the night. The location is great. It's near convenience stores and restaurants. The quality matched the price so don't expect much and you won't be disappointed.

8

claudia

Apr 6, 2025

·

Stayed 2 nights

To much noise durin the night

4

Carlos

Apr 23, 2024

·

Stayed 1 night

People in front desk was not nice, they dont have customer orientation, specially a black lady They had a mess with reservations hotel was clean but the mattresses were very uncomfortable .

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Service

Service is mixed: many mention friendly, accommodating staff, but others report rude interactions and poor responsiveness. Recurring issues include sold or canceled prepaid reservations, limited front-desk hours, and strict or inconsistent ID policies at check-in.

Related guest reviews

2

Reginice

May 1, 2024

·

Stayed 2 nights

Do not chance booking here. I had a room booked and paid for in advance; I paid for the room 3 weeks before I was due to stay. They sold it! I showed up the day of around check in time to check in and get my key. The the older man and the taller man working the “front desk” told me they were understaffed and the turnover/ cleaning of rooms was behind. They couldn’t tell me what time I’d be able to check in and I told them I would have to leave for an event and wouldn’t return until 11p when I knew they closed the reception at 9p. So I told them it was imperative that I check in; both of the guys told me to call the number on the gate and the in house staff would be able to get me checked in. I returned when I said called the number and the woman on the phone told me it was a busy festival weekend and that they sold my room and that I would be refunded. I am a woman, in a city I don’t live, at 11:30p, during a festival weekend when everyone is now sold out Or astronomically priced. That’s where they left me. I received a refund from Orbitz who I booked with; turns out they marked me as a no show!Just know your booking is not guaranteed here and they will lie to your face. I will not give Extended Stay another chance to set me up like that again.

10

Tammie

Aug 30, 2025

·

Stayed 1 night

Clean and quiet. Very easy check In and very nice helpful staff.

6

Thomas

Mar 4, 2024

·

Stayed 1 night

It is a low cost clean accommodation. However, the check-in is not at a front desk, but a desk behind a steel shutter that closes at 10 PM. We were, however, able to get the attention of night staff when we checked in at 10:10. The security is better than any other hotel, you can't even get to the elevators without a key card. There was a ruckus on the hall and staff were fast to quell this issue.

2

Akshay

Mar 11, 2023

·

Stayed 1 night

They canceled my booking without informing me

2

bradley

Jun 7, 2025

·

Stayed 1 night

The young African American lady with arm tattoos was very rude to every customer I saw her come in contact with. She likes to abuse the small amount of “authority” she has. She called my room at midnight waking me and my wife up to tell us “your ID that you used to check in was a few days expired, I’ll let you stay tonight since I missed it” as if she was about to kick us out over that?? And as she was helping the people in front of me, she kicked them out bc their boss paid for the room and not them even though they explained it’s a business trip. Her boss had to call her and override her egotistical behavior. I will never stay here again due to this employees behavior. Whoever franchises this location really needs to re-evaluate that hiring decision. Also the room had water leak damage and cracks in the shower, normal don’t care about stuff like that since it’s cheap, but might as well mention it here.

2

Nina

Mar 13, 2023

·

Stayed 1 night

When I arrived to check in there was a sign saying they had no more rooms - despite the fact I had confirmation and had paid in advance via Expedia.The clerk was leaving for the evening and confirmed no rooms were available. He and his 3 friends were standing in the entryway laughing as he told us there were no rooms and telling us ‘good luck’,

10

emilio

Sep 3, 2025

·

Stayed 7 nights

Staff was friendly and accommodating better than I expected from past reviews will definitely stay there again

2

Bonishia

Nov 5, 2023

·

Stayed 1 night

Upon checking in, other guest complained about unresolved maintenance issues. No air. Front desk attendance not present.

2

Adolvin

Mar 12, 2023

·

Stayed 1 night

When I checked in I did not have a reserved room because Expedia is renting rooms that are not available

4

Carlos

Apr 23, 2024

·

Stayed 1 night

People in front desk was not nice, they dont have customer orientation, specially a black lady They had a mess with reservations hotel was clean but the mattresses were very uncomfortable .

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AI-generated summary based on recent guest reviews

Location

Convenient to shops and restaurants, but several guests felt unsafe at night due to loitering and poor lighting.

Related guest reviews

2

Maricarmen

Oct 22, 2023

·

Stayed 3 nights

One of the worse hotels that I did stay in my life , extremely dirty , they didn’t have a curtain in the shower , floor super dirty and when I did try to put my clothes into the drawer, it was super dirty inside , here I’m sending some photos , and also you can hear all the noise from the cars on the street , super bad experience !!😡

8

michael

Oct 14, 2023

·

Stayed 1 night

Nest clean simple convenient reasonable price.

6

Maria

Mar 20, 2023

·

Stayed 2 nights

No breakfast & scared to go outside at night

6

Thomas

Mar 4, 2024

·

Stayed 1 night

It is a low cost clean accommodation. However, the check-in is not at a front desk, but a desk behind a steel shutter that closes at 10 PM. We were, however, able to get the attention of night staff when we checked in at 10:10. The security is better than any other hotel, you can't even get to the elevators without a key card. There was a ruckus on the hall and staff were fast to quell this issue.

10

Shirona

Apr 1, 2025

·

Stayed 1 night

Good and affordable place with plenty of parking.

4

TAMARA

Feb 13, 2023

·

No amenities- not even a trash can or bar of soap Very scary clientele

4

Dawn

Oct 26, 2024

·

Stayed 3 nights

Very loud squeaky bed and blown out mattress. Filthy bathroom floor. Excessive weed smell throughout property after we were forced to sign the no smoking policy? Dirty ice trays in fridge. No lights in parking lot after dark. Rude service at check in.

2

Renee

Mar 9, 2025

·

Stayed 1 night

When we walked in the first thing we smelled was marijuana. There’s was also a guy that was denied a room due to an expired drivers license and her left mass. My daughter was afraid he was going to come back and cause problems, she was very scared. There were people loitering outside. One man that was behind my daughter and I checking in was older and flirting with my daughter. After we checked in and drove around to park and go in that guy had followed us and was standing next to his car smoking in a parking space across from us. We immediately left feeling unsafe. I asked for a refund due to these conditions and not using the room and I was told that was not possible since I didn’t go to the office before leaving. I am sorry, but as unsafe as I felt, I was not going back in.

8

Adrianne

Sep 11, 2025

·

Stayed 4 nights

This facility is great for contract workers to live while traveling for work. It's not your typical hotel because there is no housekeeper that comes by to clean up the room every morning. The staff is very nice, friendly, and accommodating. This location did not have a complimentary breakfast and there were no dishes to use for cooking and eating, but there was a microwave and full size fridge. They provided the towels, toilet paper, and a bar of soap. If you need anything else, you will need to bring it with you. The building is old and needs a serious overhaul. The a/c worked well but when it turned off, the temperature went up pretty quickly so while sleeping I found myself moving the covers on and off during the night. The location is great. It's near convenience stores and restaurants. The quality matched the price so don't expect much and you won't be disappointed.

8

claudia

Apr 6, 2025

·

Stayed 2 nights

To much noise durin the night

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Dining

There is no complimentary breakfast, and on-site dining is not mentioned.

Related guest reviews

6

Maria

Mar 20, 2023

·

Stayed 2 nights

No breakfast & scared to go outside at night

4

Ahmad

Mar 17, 2023

·

Stayed 2 nights

The room had too many cockroaches, it doesn’t had breakfast, also I doesn’t had hair dryer.

8

Adrianne

Sep 11, 2025

·

Stayed 4 nights

This facility is great for contract workers to live while traveling for work. It's not your typical hotel because there is no housekeeper that comes by to clean up the room every morning. The staff is very nice, friendly, and accommodating. This location did not have a complimentary breakfast and there were no dishes to use for cooking and eating, but there was a microwave and full size fridge. They provided the towels, toilet paper, and a bar of soap. If you need anything else, you will need to bring it with you. The building is old and needs a serious overhaul. The a/c worked well but when it turned off, the temperature went up pretty quickly so while sleeping I found myself moving the covers on and off during the night. The location is great. It's near convenience stores and restaurants. The quality matched the price so don't expect much and you won't be disappointed.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $67
18 $52	19 $52	20 $52	21 $52	22 $95	23	24
25 $52	26 $52	27 $56	28 $52	29 $56	30 $52	31 $56

Su	Mo	Tu	We	Th	Fr	Sa
1 $52	2 $52	3 $52	4 $59	5 $52	6 $56	7 $52
8 $52	9 $52	10 $50	11 $49	12 $56	13 $56	14 $56
15 $56	16 $56	17	18 $59	19 $59	20 $52	21 $56
22 $59	23 $56	24	25 $49	26 $56	27 $59	28 $63
29 $56	30 $59

WoodSpring Suites Austin Northwest

Prices for WoodSpring Suites Austin Northwest

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Suite, 2 Queen Beds

Suite, 1 Queen Bed

Room, 1 Queen Bed, Accessible

Suite, 1 King Bed

Suite, 1 Queen Bed, Accessible

Guest reviews of WoodSpring Suites Austin Northwest

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about WoodSpring Suites Austin Northwest

Considering this hotel for your Austin trip?

Prices for upcoming dates