Is parking available at the property?

Yes, free parking is available on-site.

Does the property allow pets?

Pets are not allowed at the property.

What are the check-in and check-out times?

Check-in starts at 14:00 and ends at 22:00. Check-out is by 10:00. Early or late check-in/check-out may be arranged by contacting the property in advance.

Where is the property located in relation to key landmarks?

The property is located in Remuera, Auckland, near a train station and notable landmarks such as Sky Tower and Queen Street Shopping District.

What are the policies for guests staying with children?

Children are allowed at the property, but extra-person charges may apply. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

No cribs or rollaway/extra beds are available at the property.

Phoenix Palm Motel

What guests think

At Phoenix Palm Motel, reviewers frequently highlight the quiet, convenient setting near Ascot Hospital and motorway access, along with good value and practical in-room kitchens and parking that make short medical or city visits straightforward.

Cleanliness is often praised, though several guests report inconsistencies such as stained bedding, missed spots under beds, and lingering odors. Units are generally comfortable and spacious with basic furnishings and cooking gear, but some note firm beds or pillows and minor maintenance issues like door locks or tired appliances. Staff are commonly described as friendly and helpful, with a few reports of issues not being resolved promptly. Overall, expect a simple, well-located stay focused on convenience.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Practical in-room kitchens (stove, microwave, fridge/freezer) and parking right outside units are frequently praised. A few guests mention limited utensils, no oven, or wishing for outdoor seating.

Related guest reviews

10

Ross

Oct 29, 2024

·

Stayed 5 nights

Stayed here for 5 nights. Clean and tidy unit with cooking facilities and easy parking right outside your door. It’s on a side street off Greenlane which was very quiet but with easy access to Remuera and the motorway. 5 minute walk to Ascot hospital - perfect base if you’re needing to be close to loved ones in hospital. Price was also very reasonable

8

Marton

Jan 19, 2025

·

Stayed 1 night

Easy to find. Just off the motorway. Quiet, clean and kitchen was excellent for to cook our meals. Reception staff were very helpful . Thank you

10

barry

Mar 6, 2023

·

Stayed 3 nights

The apartment was spacious and spotless. Kitchen was well equiped & with a supermarket a 2 minute drive away meant we could cook for ourselves rather than eat out. A big saving when travelling. Bed was comfortable - not too soft. Bathroom was large, clean & modern. Single ply toilet paper & loose toilet seat the only downers. There was no traffic noise even tho we were only 200-300 metres from the motorway. Phoenix Palm motel is a big plus for us.

10

Karl

Aug 19, 2024

·

Stayed 4 nights

So handy to private hospital. Great water pressure in shower. Really lovely motel

8

Barbara

Dec 8, 2024

·

Stayed 2 nights

Clean and convenient motel. In lovely residential area. Short walk to supermarket. Would have appreciated a place to sit outside.

8

Davina

Apr 28, 2025

·

Stayed 6 nights

This accomodation was in perfect proximity to the hospital we were visiting and also to main transport routes, eateries etc. A very convenient location. It was great that it had parking, and a stove and microwave to cook. The rooms were comfortable and spacious. The staff were friendly and helpful, responding to any requests. There are fruit trees behind the property, a nice bonus. It seemed clean and tidy until i did my final gear check to leave and knelt down to check if i left anything like a sock under the bed. To my horror there were other peoples socks, popcorn etc. Under the beds had not been cleaned in a long time. That was the only sad note of an otherwise pleasant stay.

8

Glennis

Apr 4, 2025

·

Stayed 1 night

A few more kitchen utensils would be great

10

Andy

May 20, 2023

·

Stayed 1 night

Easy to find, good parking and modern room

8

Max

Mar 5, 2023

·

Stayed 2 nights

the location, very close to the Ascot Hospital. parking right in front of your room door.

10

Helen

Aug 1, 2023

·

Stayed 4 nights

Nice and clean, good position for our visit to Auckland Food Show at ASB show ground. Had just about everything we wanted (no oven), nice big fridge/freezer.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms very clean and tidy, but several report lapses such as stained bedding, missed areas under beds, or lingering odors. Experiences range from spotless to below expected.

Related guest reviews

10

Glenn

Mar 6, 2025

·

Stayed 1 night

Very clean and comfortable and in a quiet location. It's my "go to" place when I visit Auckland.

10

Hewitt

Nov 26, 2023

·

Stayed 4 nights

Great position close to the motorway - but still very quiet. Easy walk to Remuera shops. Motel unit pretty standard but could not fault cleanliness and general comfort. Definitely recommend.

2

R

Jul 21, 2024

·

Stayed 2 nights

Bedspreads were disgustingly filthy and stained. Microwave door smeared with food. Corners of floor in bathroom dusty. Bed wasn’t great.

6

Andre

May 24, 2023

·

Stayed 1 night

We only stayed one night but the room was scruffy, the bedspread appeared to have never been washed. There was an overwhelming perfume smell which permeated all our luggage and clothing. TV was small and only had free to air channels. The entrance way was very slippery when wet, and given we were unloading in the rain I slipped twice. Compared to other motels in the area this one was overrated, smelt, was filthy and over priced.

6

Chris

Jun 1, 2025

·

Stayed 2 nights

Spacious and quiet but hard pillows, stains on duvets, water still in the jug and toilet paper in the toilet.

10

Owen

Jun 22, 2025

·

Stayed 1 night

Basic facilities but very clean and tidy. Beds were comfortable and the staff were friendly and efficient. Would happily recommend to a family on a budget.

6

Gareth

Feb 29, 2024

·

Stayed 2 nights

For the price it’s what I’d expect some areas not cleaned as well as they could’ve been, bed was pretty hard but over all good value for money

8

Davina

Apr 28, 2025

·

Stayed 6 nights

This accomodation was in perfect proximity to the hospital we were visiting and also to main transport routes, eateries etc. A very convenient location. It was great that it had parking, and a stove and microwave to cook. The rooms were comfortable and spacious. The staff were friendly and helpful, responding to any requests. There are fruit trees behind the property, a nice bonus. It seemed clean and tidy until i did my final gear check to leave and knelt down to check if i left anything like a sock under the bed. To my horror there were other peoples socks, popcorn etc. Under the beds had not been cleaned in a long time. That was the only sad note of an otherwise pleasant stay.

8

John

May 14, 2023

·

Stayed 1 night

Very convenient for Greenlane Medical Buildings without the high hotel prices. Room was very clean and warm. No hesitation to stay there again, should the need arise.

8

Glenn

Feb 9, 2025

·

Stayed 2 nights

Very clean and quiet. Great location. Comfortable bed. Would definitely stay there again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable and spacious with basic furnishings and cooking gear. Some mention firm beds or pillows and minor maintenance issues like door locks or tired appliances.

Related guest reviews

10

John

Jul 20, 2023

·

Stayed 2 nights

9 out of 10 for the accommodation. Comfortable, clean, the service, everything was fine but for one VERY small issue. The lock on the door needs attention, when leaving the room for any reason unattended the lock on the front door is quite difficult to engage when in a hurry. If not for that, 10 out of 10.

8

Richard

Jan 21, 2024

·

Stayed 2 nights

Nice motel representing good value. Only thing i'd ask is that the bed has a softer feel to it on top

10

Gaston

Jul 30, 2023

·

Stayed 4 nights

Location was excellent, very close to the train station. The room was good, warm, quiet, it all worked well. We parked in front of our room. I would certainly return and recommend.

6

Chris

Jun 1, 2025

·

Stayed 2 nights

Spacious and quiet but hard pillows, stains on duvets, water still in the jug and toilet paper in the toilet.

10

Owen

Jun 22, 2025

·

Stayed 1 night

Basic facilities but very clean and tidy. Beds were comfortable and the staff were friendly and efficient. Would happily recommend to a family on a budget.

6

Derek

Jan 31, 2025

·

Stayed 1 night

I've stayed here before hence why I stayed a second time. Seems to me like the owner has changed and standard down a tad on previous stay. Like outside door lock was loose, just needed a screwdriver but not addressed during my stay.

8

Davina

Apr 28, 2025

·

Stayed 6 nights

This accomodation was in perfect proximity to the hospital we were visiting and also to main transport routes, eateries etc. A very convenient location. It was great that it had parking, and a stove and microwave to cook. The rooms were comfortable and spacious. The staff were friendly and helpful, responding to any requests. There are fruit trees behind the property, a nice bonus. It seemed clean and tidy until i did my final gear check to leave and knelt down to check if i left anything like a sock under the bed. To my horror there were other peoples socks, popcorn etc. Under the beds had not been cleaned in a long time. That was the only sad note of an otherwise pleasant stay.

10

Katrina

Jan 21, 2023

·

Stayed 2 nights

Great place to stay ! Clean tidy , beds a bit firm but other than that , excellent. 😊

8

Becky

Jan 20, 2024

·

Stayed 2 nights

Clean, comfortable, affordable and friendly staff. Some things a bit tired e.g broken parts in fridge. Great spot and nice and quiet.

8

Glenn

Feb 9, 2025

·

Stayed 2 nights

Very clean and quiet. Great location. Comfortable bed. Would definitely stay there again.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly, helpful, and accommodating, and check-in/out is easy. A few reports note unresolved maintenance or, in one case, refusal to change rooms.

Related guest reviews

8

Margaret

Dec 20, 2023

·

Stayed 2 nights

Pleasant, friendly staff

10

Ross

Dec 4, 2025

·

Stayed 3 nights

Second time I've stayed here. A nice quiet and clean place to stay. 5 minute walk to Ascot hospital and 10 minute walk to Remuera road + easy access to the motorway. Very accommodating host, would recommend to anyone who wants to stay in this area.

4

Mike

Nov 25, 2023

·

Decent place and room but had multiple roaches the moment I waked in the door. I bagged one in a clear garbage bag to show the manager. There were two others in the room as well. Manager refused to move me rooms and could not refund me. Instead showed up with a can of raid and sprayed the room. The room then smelled of the spray all night and I had to keep my stuff isolated and some things in the car to prevent infestation. Would not return. If the property didn’t have a bug problem everything else would have been fine.

6

Derek

Jan 31, 2025

·

Stayed 1 night

I've stayed here before hence why I stayed a second time. Seems to me like the owner has changed and standard down a tad on previous stay. Like outside door lock was loose, just needed a screwdriver but not addressed during my stay.

10

Chantelle

Jan 23, 2023

·

Stayed 1 night

Very easy to check in and out, very tidy property

8

Davina

Apr 28, 2025

·

Stayed 6 nights

This accomodation was in perfect proximity to the hospital we were visiting and also to main transport routes, eateries etc. A very convenient location. It was great that it had parking, and a stove and microwave to cook. The rooms were comfortable and spacious. The staff were friendly and helpful, responding to any requests. There are fruit trees behind the property, a nice bonus. It seemed clean and tidy until i did my final gear check to leave and knelt down to check if i left anything like a sock under the bed. To my horror there were other peoples socks, popcorn etc. Under the beds had not been cleaned in a long time. That was the only sad note of an otherwise pleasant stay.

10

Margaret

May 4, 2024

·

Stayed 1 night

My stay was day of unexpected hospital recuperation. Although it wasn't planned, I was well looked after. The management offered help in any way I needed. They were truly a blessing.

10

Grant

Jul 10, 2023

·

Stayed 3 nights

Staff really helpful

8

Annie

Dec 9, 2023

·

Stayed 1 night

Booked for 3 but only 2 towels & flannels Pillows extremly fat, hard n uncomfortable Otherwise greeat stay

10

Alison

Aug 11, 2023

·

Stayed 1 night

Tidy, clean, quiet, easy access, easy checkin and checkout. Perfect for our stay. Close to delicious Kebab Serai for a nutritious tasty takeaway meal. Would definitely stay again.

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Location

Repeatedly praised for a quiet, convenient position near Ascot and Greenlane medical facilities, Remuera, and motorway access, with shops and public transport close by. Suits hospital visits and city stays.

Related guest reviews

10

Ross

Oct 29, 2024

·

Stayed 5 nights

Stayed here for 5 nights. Clean and tidy unit with cooking facilities and easy parking right outside your door. It’s on a side street off Greenlane which was very quiet but with easy access to Remuera and the motorway. 5 minute walk to Ascot hospital - perfect base if you’re needing to be close to loved ones in hospital. Price was also very reasonable

10

Hewitt

Nov 26, 2023

·

Stayed 4 nights

Great position close to the motorway - but still very quiet. Easy walk to Remuera shops. Motel unit pretty standard but could not fault cleanliness and general comfort. Definitely recommend.

10

Eleanor

Jun 2, 2025

·

Stayed 2 nights

Fantastic location, quiet and easy access to the motorway.

10

Ross

Dec 4, 2025

·

Stayed 3 nights

Second time I've stayed here. A nice quiet and clean place to stay. 5 minute walk to Ascot hospital and 10 minute walk to Remuera road + easy access to the motorway. Very accommodating host, would recommend to anyone who wants to stay in this area.

10

Gaston

Jul 30, 2023

·

Stayed 4 nights

Location was excellent, very close to the train station. The room was good, warm, quiet, it all worked well. We parked in front of our room. I would certainly return and recommend.

10

Karl

Aug 19, 2024

·

Stayed 4 nights

So handy to private hospital. Great water pressure in shower. Really lovely motel

8

Davina

Apr 28, 2025

·

Stayed 6 nights

This accomodation was in perfect proximity to the hospital we were visiting and also to main transport routes, eateries etc. A very convenient location. It was great that it had parking, and a stove and microwave to cook. The rooms were comfortable and spacious. The staff were friendly and helpful, responding to any requests. There are fruit trees behind the property, a nice bonus. It seemed clean and tidy until i did my final gear check to leave and knelt down to check if i left anything like a sock under the bed. To my horror there were other peoples socks, popcorn etc. Under the beds had not been cleaned in a long time. That was the only sad note of an otherwise pleasant stay.

8

John

May 14, 2023

·

Stayed 1 night

Very convenient for Greenlane Medical Buildings without the high hotel prices. Room was very clean and warm. No hesitation to stay there again, should the need arise.

10

Fiona

Nov 25, 2025

·

Stayed 1 night

Very easy, great location.

10

Janice

Aug 3, 2024

·

Stayed 1 night

Close enough to Greenlane hospital, and good price. Close to other amenities

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AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $80	2 $80	3 $89	4 $80	5 $80	6 $92	7 $92
8 $92	9 $92	10 $94	11 $92	12 $91	13 $95	14 $80
15 $96	16 $95	17 $96	18 $89	19 $95	20 $92	21 $91
22 $91	23 $79	24	25 $80	26 $79	27 $80	28 $80
29 $89	30 $88

Phoenix Palm Motel

About this property

Location

Room options

Studio Disability Access

One-Bedroom Apartment

Studio

Family Room

Guest reviews of Phoenix Palm Motel

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Phoenix Palm Motel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26 $80	27 $87	28 $89	29 $89	30 $89	31 $92