Homewood Suites by Hilton Lafayette, LA

Everything was great except the ice machine in the second floor was broke.

Chose hotel for outdoor pool, Pool not ready till last day. Helpful friendly staff!

Hotel is quality for the price. The room was clean and comfortable. I specifically chose the hotel for a gym option and both treadmills were not operational.

Hotel is under renovations but it was still super nice! Check in was quick and easy. Room was amazing. We had gotten the king size suite. Only thing was the shower head needed to be replaced. There wasn't much water pressure. Shayne O. Who works there was amazing! He went above and beyond for hotel guests. Really liked that they offered an area shuttle. Would definitely stay again.

There was a cockroach on the pillow and a liked lollipop under the beds which was not ours. None of the gym equipment worked either

Pool was closed no razors at desk bathroom poor ventilation breakfast could be alot better. Decent rooms, staff is ok, dont think tht the price reflects hotels overall rating at all. Overall despite the great potential this hotel has packed in it i have to give a 2 maybe 2 1/2 rating

Asked for housekeeping, never happened & no pool, very disappointing!!!!

Very close to the airport, restaurants. Uber was available. Free shuttle to and from airport to the hotel. Staff was kind and friendly. Room was dark with good darkening curtains. Only 1 I’ve machine working on 1st floor. Pool was clean but very warm temperature like bath water but it’s august and temp was 100 degrees

We booked this hotel bc it was pet friendly as we travel with our small dog. We chose this hotel over others bc of the spacious room and pool area as we were traveling with kids and another family with small children, we expected to use the pool a lot. It was closed our entire stay, when I asked when it would reopen, each time I was told in a couple of hours, it’s being cleaned, it never opened in the 4 days we were there. Rooms felt/looked dirty, cracking and dirty wall paint, dust and cobwebs on ceiling, kitchen and bathroom may have been wiped down, but not sanitized. The furniture upholstery had spots and was worn, the curtains had some spots on them which looked like sticky food or something, bathroom sink was cracked, the faucet was loose and moved when you tried to turn on the water, shower floor was dirty and in need of a scrub, soap spots/residue on faucets. I was a bit weary of the bedding as our friend staying in a different room, had pet hair on their bed from a previous guest. We saw a few bugs/roaches but figured it is humid, it is the climate for them…but our friends had many roaches in their room. They were 2 doors down from us on the same floor. Overall, the property looks great in the photos, but in reality the rooms are in dire need of painting, deep clean, and new upholstered furniture. Common areas were very nice and the breakfast area was clean which is strange, bc the guests expect clean accommodations to be comfortable and enjoy themselves.

Only three reasons we didn't give excellent. Room kinda smelt "funny." It wasn't bad, it just wasn't "fresh." There were no eggs for breakfast and not much variety. It was very crowded and hardly anything available for breakfast. We were trying to eat around 8-8:30 along with everyone else. And lastly, there was no ice in the machine. It just didn't work. Made a lot of noise like it was trying to work. It just didn't. No other complaints.

Wonderful place to stay, staff is very friendly, hotel and rooms are super clean!

I just needed a clean comfortable place for one night passing through. TV remote in bedroom didn't work, fan stuck on highest vortex setting and blades caked in dust, mold in the shower, cobwebs around mirror.

hotel was clean and staff was courteous

The lobby LOOKED beautiful but the first floor smells like cat urine in spite of the air freshener spraying at the front desk. Remodeling signs are everywhere which gives them the excuse to avoid vacuuming ANYWHERE. Floor 4 is half done and only 1 of 2 elevators goes there. Floors 1-3 are VERY dirty, and our 3rd floor room was no better. The manager came up and vacuumed for us saying it should have been done before we arrived, but she missed major chunks of ick so I had to do that myself. The curtains were in tatters, wallpaper pulling away from the wall, and the smell was NOT nice! The front desk staff was extremely unhelpful and I would have moved to a tent in a campground if one had been available. I'm so defeated since this hotel ranked highest in Lafayette, LA.

This place is nasty. Socks and shoes stayed on for this one. Socks turned black walking in the room. The only reason eveeything wasn't 1 star is that we didn't get bedbugs. Cant believe this is a hilton property.

We had black mole in the bathroom I told the front desk and they said they was going to try and move use but there was no other room for Friday night. Saturday we asked again but they said they still didn’t have any rooms available. Around 10:00 they called and told us they will move us to another room which they did around 11:00am. I didn’t take pictures but the clerk at the front desk did. They also had a lamp that was broken and leaning against the wall and dirty qtips on the floor.

I have never been so disappointed in Hilton! The best thing about the stay was David, he was very helpful and friendly at check in. Mold in shower - after a 5 hour drive we arrived to our room and the shower had mold around the tub and all the bottles of shampoo, conditioner, and shower gel was empty. We had to go out and purchase cleaning items and buy the necessities, luckily the Walgreens in the corner was still open. Bathroom unclean - in addition to the mold and the empty bottles there was hair everywhere, I am convinced the bathroom has not been cleaned between guests. Housekeeping Services/no clean towels - we understand the every other day service however, we felt like we were begging for clean towels. We are a family of 5 and when asked for towels we were given 2 towels. I had to go back and ask for more each day. Our room was cleaned once between Monday and Friday. Trash Everywhere - there was trash everywhere, by the elevators, in the hallways, and near the vending machines. Without housekeeping guests were leaving trash stacked up everywhere and it stayed for days. Pets in breakfast area despite the policy- a young lady brought her dog to breakfast and the front desk staff, breakfast attendant, and a member of housekeeping walked right past her and did not say a word. She held her dog while fixing her food, she consistently reached into serving trays and came in contact with the food all with the dogs mouth and nose within inches of the food and drinks.

The room was disgusting. The sheets were not changed before our arrival and the floors were not clean.

The room could have been cleaned better. The bath tub was black. The stove had spaghetti pasta on it (we never ate Spaghetti) and the furniture and curtains had stains on them.

The downstairs looks amazing and updated. We arrived at 430 and our room wasn't ready so we had to leave and come back. Inside the room it smelled like it had veen snoked in. The bathroom wasnt cleaned completely, hair in the tub, black spots in the shower. Stains on the sink vanity. Blankets are scratchy and bed is a 2 at best for comfort

Amazing place to stay if you’re going to be staying awhile. Units are the size of a small apartment with a kitchen.

The entire suite was clean, spacious, comfortable, and quiet! The kitchen and bath were fully stocked with all the creatire comforts of home. Staff members were courteous and personable, like family.

Sheets and beds were clean but the floor was not clean. This place is an older place that needs renovations and upgrades. It’s just time. We won’t be back until that happens especially with the nasty carpet

Spacious rooms in great location

Bed was not comfortable. Check in staff was not friendly at all

Their suites are phenomenal deals, plenty of space, always clean, furniture comfortable. Enjoy staying here when available.

Overall great experience. We had the two room suite; two separate rooms and an additional kitchen area. Highly recommend if staying with children. Overall great experience, great location

Water was not hot,bed was hard and the new upgrade is not convenient. No space for towels in the bathroom

Beds were very uncomfortable and furniture in sitting area was very stained

There was a taco and beer party with loud music. When 10pm came around. I called the front desk and asked when would the party end. It went on for hours. I called a second time and I was placed on hold so, I attempted to fall asleep and at 1pm the talking and laughing went to another level so I called and they said they could not ask them to go to there rooms. I replied either you do or I will call someone else who will. About 30 minutes later the noise stopped. I don’t sleep well at all. Driving home was difficult. I could barely keep my eyes open. This room was over $200 per night. I will contact the corporate office and ask for a refund. What a horrible stay.

The staff was the best. The room was very clean..

Amazing front desk ladies. Very friendly. Rooms were clean. Beds were comfortable. Breakfast was fresh and hot. Variety of options to choose from.

The fire sprinklers went off in the room next door to me. The staff was so slow to respond that it caused water to flood into my room from the hallway and connecting door. I spent my evening using up every towel in my room to mop up and wring out as much water as possible. The 3 employees on duty that night were well aware and did nothing to even attempt to remedy the situation. While I, as well as the many other guests were left with the mess and uncomfortable accommodations, the staff were outside chatting and smoking. Prior to this, my family and I have stayed at this hotel many times, but this time will be the last for us

Bed was not comfortable. Check in staff was not friendly at all

0/10 TERRIBLE experience. Children were getting dropped off in the parking lot to use the pool. 30-40 unsupervised children in the pool, one was unable to swim and went under and I had to grab her and take her to the side. Trash everywhere around the pool and outdoor area. Brought to the attention of the front desk about both of these things and the response was “what do you expect us to do about it?”. No towels or soap in room. Asked at 8pm for some and never received until we asked again an hour before checking out the next day. LOUD and vulgar music heard all the way down the hallway at 11pm. Front desk ladies clapped their hands in my face and said “we can’t do nothin’ about it, the best thing for you to do is leave now and not come back”. Checking out met FIVE other families with the same complaints and who received terrible attitudes from the employees. Hotels.com refused to do anything about the situation.

The staff wasn’t friendly AT ALL.

Wonderful room; nice and quiet; employees made you feel welcome and appreciated.

The staff were very friendly and helpful. Breakfast was great.

Physically nothing is wrong with the property. I arrived from out of town at 4:00pm which is check in time, and was told that my room was not ready. I was told that it would be 30 minutes to an hour because the person was in there at that particular time about to clean it. I left and went to Walmart and came back in an hour. I was told that the room was still not ready. It took 2 hours to clean the room, and all I wanted to do when I got to the hotel was shower and sleep, because it had been a long day. Once I was checked in they asked me was I a Hilton Honors member and I informed them that I was for whatever reason they couldn’t find it. I feel like I should have received a complimentary water for my inconvenience of my room not being ready until two hours after check in. Anywho, I logged into my account to prove that I was in fact a Hilton Honors Member, and at that point I was given water. I was and am very dissatisfied about this particular stay, and would not recommend this location to anyone.

Very good experience. Everything was great. Great checkin process. Good service at front desk.

The location of this property was great. Close to a beautiful church and businesses.

Location was key!

Spacious rooms in great location

Booked 3 rooms for a family event. Convenient location, clean, comfortable room, friendly and helpful staff, good value.

Hotel really nice. Traffic in area is the WORST.

Very close to the airport, restaurants. Uber was available. Free shuttle to and from airport to the hotel. Staff was kind and friendly. Room was dark with good darkening curtains. Only 1 I’ve machine working on 1st floor. Pool was clean but very warm temperature like bath water but it’s august and temp was 100 degrees

Friendly staff, good location with walkable nightlife options

Hotel and room was clean. Beds were comfortable. Plenty of parking. We were to park a 26ft U-Haul with no issues getting in or out.

Homeless ppl in the area, items stolen off peoples vehicles while we were staying. Nice hotel, but lock your items up or bring it to your room.

Great service and good location

Breakfast was decent but staff closed the counter in a hurry. We were at the breakfast area by 8:45am, only few items were left. Room was clean and tidy

Amazing front desk ladies. Very friendly. Rooms were clean. Beds were comfortable. Breakfast was fresh and hot. Variety of options to choose from.

Was a very nice stay, comfy beds and pillows. Clean. Breakfast was impressive for an included meal. Chia seed/oatmilk, outmeal, grits, breakfast burrito mini bar with eggs and shredded chicken. The. The basics, yogurt, cereals, pastries, coffee etc

Stayed here many times for Festival International. It’s not as good as it used to be. The breakfast seems scaled back from the previous visits & they were out of coffee when I went down on the 2nd morning. The housekeeping didn’t come by for our 2-night stay, so we weren’t stocked on coffee & the shower gel had run out. The floors were a bit sticky when we checked in. All in all, it seemed much better during previous stays. It was nice to have a 2 bedroom suite & it was comfortable, so those would be some positives. Also, check-in was super fast & front desk staff were friendly.

The people were amazing! Incredible room and great breakfast. Honestly one of the best breakfasts offered at a hotel as part of the room. The staff were kind and helpful. Great experience! We always try to stay there when we are in town.

The worst aspect was breakfast on the weekend. Only 1 waitress trying to replenish coffee and eggs was totally inadequate. People were waiting around for quite a while for coffee. The room was adequate and was good value for the price.

The staff was great. The suite was semi- renovated but overall very good. Breakfast was much better than any similar hotel with Chia pudding and overnight oats. The basketball hoop was an added bonus.

The ac barely worked wouldnt get below 70° and at breakfast rotten eggs and sour milk was served. Will never stay the again

Only three reasons we didn't give excellent. Room kinda smelt "funny." It wasn't bad, it just wasn't "fresh." There were no eggs for breakfast and not much variety. It was very crowded and hardly anything available for breakfast. We were trying to eat around 8-8:30 along with everyone else. And lastly, there was no ice in the machine. It just didn't work. Made a lot of noise like it was trying to work. It just didn't. No other complaints.

Nice convenient location. Breakfast was exceptional!!!