Silkari The Charrington at Chatswood

Beautiful victorian styled hotel. After hours check in instructions are clear so checking in was easy. Clean room, plenty of amenities, also has good collection of tea bags, coffee pods and coffee making machine. Breakfast was included. Good check out time which allows me to stroll around the area without carrying my luggages before checking out. Overall a pleasant experience.

I just thought the property was old for the price paid. There was no door on the room connecting to the outside room just a curtain. There was an old heater that continuously turned on and off to maintain a temperature. The heater was also up on the counter top which was dangerous. No air-conditioning which would be cheaper and safer. When having a shower the bath filled up with water due to the drain being clogged.

The hotel has been recently renovated. That being said, there does not seem to be attention to maintenance. For example the bed light fitting was dangerously loose as was the toilet roll holder. We were warned to open the bathroom window and close the door to the ensuite as the smoke detectors were very sensitive to steam. OK. Could cope with sensitive but at around 11pm someone hadn't got the message and the fire alarm went off. It appeared that there was no staff on site and when the fire brigade turned up, they would have had no way of finding out what guests were on site. There was no staff to marshal guests. There was no obvious fire plan in the room. Is this legal? Apart from this critical problem; I have to say that the place has a lovely ambience. The bed was very good though the room was a little dark even with all the lights on. Facilities were good and the room had its own private verandah with table and chairs. Breakfast was serve your self continental style. Plenty of choice and a nice terrace to dine in. Yes I would stay there again but I would hope that the safety issues are remedied soon.

No air conditioning Fan didn’t work Complimentary water didn’t exist Numerous warning about smoke alarms going off especially in regards to showers and potentially massive fines Huge cockroach in bathroom was a highlight

Such a cute and quaint place to stay, my daughter and I just needed an overnight but I wish that we were able to stay a little longer in this cute space. Very clean well decorated the only thing I wasn’t sure of was how to make a tea because I couldn’t find a kettle But otherwise everything was great. We also landed late and I had received a call while I was flying, and because they couldn’t reach me, they sent me a text on how to get in after hours, which was perfect. Super close to the train station and walking distance to a lot of our favourite things that we needed to do down in Sydney.

We didn't like that we could not access normal free to air tv

The room did not have air conditioning. The hosts could not even provide ice or cold water on a 40 degree day. Toiletries were scarce, no body wash, just 1 shampoo and one conditioner supplied for 2 people.

Surrounded by construction zones on all sides. I tried to check in but was not able to find parking with a four block radius even though comments on Wotif were than free parking was available close. Shockingly poor customer service. Staff extremely unhelpful and indicated I should have read the fine print on parking more carefully. I walked away from the non refundable down payment and found better accommodation in a better location for same rate. I will never be back.

After hours Check in and and room access system was fantastic.

Beautiful presented. Extra bed too short. No off street parking. No airconditioning in our room

No air conditioning Fan didn’t work Complimentary water didn’t exist Numerous warning about smoke alarms going off especially in regards to showers and potentially massive fines Huge cockroach in bathroom was a highlight

It is a very clean, new and comfortable property.

Loved the old world charm, the sheets etc were immaculate but some facilities need an upgrade -noisy exhaust fan, mirrors aged and tarnished. Mould in bathroom paint. Overall was happy with the stay

Disgusting Room, Arrogant Management – Never Again This was my first — and last — stay at this hotel. I arrived to find my room hadn’t been made up. This was inconvenient, but I called after hours and was moved. The new room was even worse. The toilet was filthy, unflushed, and disgusting. I took photos and immediately sent them to management. It was too late to leave, so I stayed the night. First thing the next morning, I met with management in person, expecting a sincere apology and proper compensation. Instead, I was met with arrogance and excuses. Their response? “That’s strange.” No ownership. No genuine concern. Just an insulting offer of a token “goodwill” gesture- a discount on future stays — as if I’d ever return. I asked for more than a token off to stay an extra three nights. They refused. This wasn’t a small mistake but a health and hygiene failure. And even with photographic proof, they shrugged it off. Shakira Management doesn’t care about customer experience, cleanliness, or accountability. They’d rather lose business than admit fault or offer a meaningful resolution. Avoid this place entirely if you value basic hygiene, respect, or decent service. It’s not just substandard, it’s disgraceful.

First rate hovel. Smelt like a dog kennel and very dusty and unclean.

Wonderful, friendly, and helpful service. Room was immaculate, clean and extremely comfortable. I felt safe and warm at all times. Staff were attentive and very friendly. The continental breakfast was an added treat!

This property has comfort, charm & consistently high standards. Staff are exceptional. Cleanliness is spotless throughout the property. Plush carpet underfoot adds to the luxurious atmosphere. The breakfast is a healthy & delicious treat. Every time I stay here I feel welcomed & valued.

Great room, very clean, close to amenities! Definitely recommend.

Worst hotel experience. The room was unmade and dirty. When brought to the attention of the staff they moved room and it was made but still dirty…insects in coffee cups and generally unclean. Didn’t stay and arranged another hotel at considerable extra expense last minute and was still charged for the first night here. Appalling on every level. Appalling!

Lovely clean room, loved the decor, just beautiful. Quiet and relaxing, staff were wonderful

It was a lovely hotel, I enjoyed my stay. The only downside was I could hear people coming and. going when I was trying to sleep.

Beautiful victorian styled hotel. After hours check in instructions are clear so checking in was easy. Clean room, plenty of amenities, also has good collection of tea bags, coffee pods and coffee making machine. Breakfast was included. Good check out time which allows me to stroll around the area without carrying my luggages before checking out. Overall a pleasant experience.

The hotel has been recently renovated. That being said, there does not seem to be attention to maintenance. For example the bed light fitting was dangerously loose as was the toilet roll holder. We were warned to open the bathroom window and close the door to the ensuite as the smoke detectors were very sensitive to steam. OK. Could cope with sensitive but at around 11pm someone hadn't got the message and the fire alarm went off. It appeared that there was no staff on site and when the fire brigade turned up, they would have had no way of finding out what guests were on site. There was no staff to marshal guests. There was no obvious fire plan in the room. Is this legal? Apart from this critical problem; I have to say that the place has a lovely ambience. The bed was very good though the room was a little dark even with all the lights on. Facilities were good and the room had its own private verandah with table and chairs. Breakfast was serve your self continental style. Plenty of choice and a nice terrace to dine in. Yes I would stay there again but I would hope that the safety issues are remedied soon.

Love the location. Room too small with poor old facilities. Room is quite damp.

The property was cute with character hence why I booked.so room was fine however when I decided to book another major factor was it said room had a bath. It had a bath but no plug and was told sorry its meant to e shower (which was not a good start. People need a choice.. The wildlife was noisy outside in the middle of the night disrupting sleep and because reception is only open for a limited period of time it felt unsafe if there was a problem. But for a unique property & location and price it was overall good.

Really loved my stay here – cosy, quiet, and full of charm since it’s in a heritage building. The staff were super friendly, breakfast was included (such a nice surprise!), and the location was great – only about a 10-minute walk to the train station but still peaceful. Would definitely come back!

Comfy bed, quiet, close to the centre of Chatswood. Just what I was after

Very small room, but manageable. We weren’t planning on staying in the room, except for sleeping. It was great having a kitchen room to be able to cook and clean up in. Great signage/instructions in kitchen to let you know how to use appliances. Very centrally located - easy to walk to shops and restaurants.

Quaint and colourful, small rooms and well worn, a good budget option.

This place is a walk back in time so quant and quirky very clean tasteful decor nice and clean and peaceful and we had our own balcony which is a big plus for us definitely recommend for the price this place packs a punch worth every cent

Great Service by staff and Wotif

Room was homely and well decorated, better than a standard hotel. It was a little noisy, as the rooms are close together, and the microwave wasn't clean, but the service staff responded immediately. The care and timeliness of the staff is to be commended, they are prompt at responding to problems and genuinely showed care regarding our stay.

Disgusting Room, Arrogant Management – Never Again This was my first — and last — stay at this hotel. I arrived to find my room hadn’t been made up. This was inconvenient, but I called after hours and was moved. The new room was even worse. The toilet was filthy, unflushed, and disgusting. I took photos and immediately sent them to management. It was too late to leave, so I stayed the night. First thing the next morning, I met with management in person, expecting a sincere apology and proper compensation. Instead, I was met with arrogance and excuses. Their response? “That’s strange.” No ownership. No genuine concern. Just an insulting offer of a token “goodwill” gesture- a discount on future stays — as if I’d ever return. I asked for more than a token off to stay an extra three nights. They refused. This wasn’t a small mistake but a health and hygiene failure. And even with photographic proof, they shrugged it off. Shakira Management doesn’t care about customer experience, cleanliness, or accountability. They’d rather lose business than admit fault or offer a meaningful resolution. Avoid this place entirely if you value basic hygiene, respect, or decent service. It’s not just substandard, it’s disgraceful.

Wonderful, friendly, and helpful service. Room was immaculate, clean and extremely comfortable. I felt safe and warm at all times. Staff were attentive and very friendly. The continental breakfast was an added treat!

Really loved my stay here – cosy, quiet, and full of charm since it’s in a heritage building. The staff were super friendly, breakfast was included (such a nice surprise!), and the location was great – only about a 10-minute walk to the train station but still peaceful. Would definitely come back!

Quaint property single handedly re-enliving the lead glass window industry. No name brand Air conditioner had an annoying buzzing sound. Rooms dont have a kettle for some fire prevention reaon that no other hotel suffers from. When we called we were sent to a basement kitchen to carry boiling water in mugs for three floors and we agreed to move rooms to a lesser room - no partial refund requested nor offered. After hours, no manager on site, so lucky they had installed e-pin locks. Form filled,function empty, english sinks stylistically correct but impossible to balance a tooth brush on and no shelves. Light leakage a diaster for those wanting to sleep in. Why arent room designers forced to "eat their own dog food" Microsoft style? Nice restoration idea with poor initial execution.

This property has comfort, charm & consistently high standards. Staff are exceptional. Cleanliness is spotless throughout the property. Plush carpet underfoot adds to the luxurious atmosphere. The breakfast is a healthy & delicious treat. Every time I stay here I feel welcomed & valued.

Surrounded by construction zones on all sides. I tried to check in but was not able to find parking with a four block radius even though comments on Wotif were than free parking was available close. Shockingly poor customer service. Staff extremely unhelpful and indicated I should have read the fine print on parking more carefully. I walked away from the non refundable down payment and found better accommodation in a better location for same rate. I will never be back.

As described in previous reviews of this establishment the standard is consistently high. In particular the service and assistance, given by Teresa at reception, is exceptional. Her excellence is a very good reason to stay here.

Location to Chatswood is good Reception was proactive in assisting our late check in Appreciate the free breakfast Hotel recommended restaurants were good Toilet floor cleanliness is average

駅から近く、静かなロケーションが良かったです。

Property was very convenient for shops, dining, and transport. Located in a nice quiet leafy street. Staff very helpful and friendly.

A great affordable hotel, a short walking distance from Chatswood station.

Very nice and affordable hotel a short walk from Chatswood station.

Lovely old building but modern facilities. Set in a quiet street but not far to Chatswood, shops/rail etc.

It was such a pleasure to stay at Silkari. Such a lovely stylish clean comfortable accommodation well located and in walking distance to Chatswood shopping and transport hub. I will be returning on future visits to Sydney.

Really loved my stay here – cosy, quiet, and full of charm since it’s in a heritage building. The staff were super friendly, breakfast was included (such a nice surprise!), and the location was great – only about a 10-minute walk to the train station but still peaceful. Would definitely come back!

Very small room, but manageable. We weren’t planning on staying in the room, except for sleeping. It was great having a kitchen room to be able to cook and clean up in. Great signage/instructions in kitchen to let you know how to use appliances. Very centrally located - easy to walk to shops and restaurants.

Nice clean and with amenities. Close walk to Chatswood shopping Center.

Easy access to the trainstation

Beautiful victorian styled hotel. After hours check in instructions are clear so checking in was easy. Clean room, plenty of amenities, also has good collection of tea bags, coffee pods and coffee making machine. Breakfast was included. Good check out time which allows me to stroll around the area without carrying my luggages before checking out. Overall a pleasant experience.

Property was very convenient for shops, dining, and transport. Located in a nice quiet leafy street. Staff very helpful and friendly.

It was a convenient place to overnight before going to Westmead Hospital. Good eateries nearby.

Wonderful, friendly, and helpful service. Room was immaculate, clean and extremely comfortable. I felt safe and warm at all times. Staff were attentive and very friendly. The continental breakfast was an added treat!

Really loved my stay here – cosy, quiet, and full of charm since it’s in a heritage building. The staff were super friendly, breakfast was included (such a nice surprise!), and the location was great – only about a 10-minute walk to the train station but still peaceful. Would definitely come back!

This property has comfort, charm & consistently high standards. Staff are exceptional. Cleanliness is spotless throughout the property. Plush carpet underfoot adds to the luxurious atmosphere. The breakfast is a healthy & delicious treat. Every time I stay here I feel welcomed & valued.

Location to Chatswood is good Reception was proactive in assisting our late check in Appreciate the free breakfast Hotel recommended restaurants were good Toilet floor cleanliness is average