Chestnut Residence - Campus Accommodation

Great Gym and laundry facilities, super Breakfast

Dated property, no hot water, parking rates are horrendous. Front desk staff was helpful though

Economical and convenient location to be sure. Felt safe at all times and appreciated the Wifi and free breakfast. Breakfast was a trimmed down cafeteria style, not great and you tire of the repetition if your staying for longer than a few days but quality was acceptable. Rooms are a bit worn, but hey, this is student housing for most of the year. (Bathrooms require a fan to be installed.) We enjoyed our stay and staff was plesant and helpfull.

This is a University of Toronto student residence (dorm) that’s operated as a hotel in the summer. It was an old Holiday Inn. Rooms are spartan, all with private bath. No television or phone. No housekeeping except for long stays. Helpful front desk and reception. Security guard before key-card elevators. Excellent WiFi. No facilities for safekeeping passports and other valuables. Excellent buffet breakfast included in the room rate.

No fridge was a drawback. No tv was a small issue. Parking quite expensive

I found the best part about this hotel was the value it offered. For an ultra low price you get a great location downtown and breakfast included (buffet style with eggs, bacon, sausages, fruits, bagels, bread, muffins, yogurt, juice, tea, coffee… basically everything you might find in a higher end hotel). I just ate a large breakfast and skipped lunch everyday. The room was a little outdated and basic but it was clean, comfortable, and everything worked as it should. The gym was in the basement level and had all the basic equipment you would need to do weight training and there are some basic cardio equipment too. Each floor has a shared room (keycard access) with a communal fridge where you can store some food. I stored some yogurts, cheese, vegetables to snack on and I had no issues during my stay. The front desk staff were very helpful. I honestly would 100% stay here again!!!

Having a laundry room available 24/7 is wonderful when on an extended (multiple weeks) travel excursion. Just be careful - can be very slippery - injured my big toe in a fall when using the facilities.

Fantastic location in downtown Toronto. Friendly reception staff. A bit short of facilities in the room and mattresses a bit hard but no big deal. Probably best not to have a car. Not just because of the cost of parking, but also the horrible driving conditions in the city (there is a lot of construction going on). It makes driving very slow and drivers very impatient.

Great location. The property is located behind new city hall. Easy access to transport, shopping, restaurants, Chinatown and Eaton centre. Breakfast is a big bonus with a variety of choices. Coin washing machines are available at Level C.

It’s a terrific spot for the budget conscious traveler in expensive Toronto. But the building is showing its age and needs some updating. But it offers strong Wifi and a terrific breakfast (included). Location could hardly be better.

Great location, friendly and helpful staff however building is old and rooms are not too clean. Found piece of nail on the bed, and bed sheets had stains on them. Staff were helpful got clean bedding eventually. Indeed breakfast was good.

Place was disgusting, Bed sheets were dirty, blankets had stains, bathroom was clearly not cleaned after the checkout of the prior guest. When asked for a new sheet and blankets they had to scramble to find a top sheet for the mattress that did not even fit our bed. Would not stay here ever again.

PROS: Price is right Location amazing Room large and generally clean Breakfast is ok-to-good, depending on your standards Bed is hard but supportive Bedding cheap, but clean AC loud Water pressure good Good ventilation in bathroom 2 Water bottle filling stations Never saw a bug CONS: Dated dorm room Room smelled weird (damp and cleaning products?) Curtains and wall paper were reprehensible Pillows flat and cheap Service is uniformly dismissive (except for select persons at the front desk) Front desk closes at night No easy access to laundry room Morning construction noise, but not horrendous No blow dryer Can’t take buffet coffee with you as they intentionally do not provide lids Specific Problems I Encountered: No hot water on last day (!) Moldy shower curtain (reported) Poorly flushing toilet (reported) TIPS: Ask for hangers at check in Ask for a blow dryer at check in. I forgot to ask and they may have one Ask the front desk clerk to write the front desk number on your room card sleeve – no phone in room to call them Bring a water bottle to the buffet to fill up

The property offered a great breakfast, but it doesn't open until 07:30. It is a very basic room which is fine, but carpet is quite warn, my bathroom was dirty, and the towels needed to be replaced.

This place was under the "hotels" category and the day after we booked it (nonrefundable) we received an email that it is actually a dorm. The room was large with dorm furniture, the light switch by the door so when you turn off the light you have to go through complete darkness to find the bed. There is no light by the nightstand or anywhere else, and no outlets to plug in the phone by the bed. The air conditioning unit blows air and makes a noise like an airplane turbine all night so hard (even on the lowest setting ) that the window curtain is flying like a kite. It's OK if you bring earplugs. But the worst part was the smell of chlorine in the room and bathroom (likely used to clean it) that burnt the nose and eyes. The room was generally dirty with crumbs of chips and an old piled carpet, the bathroom has not been updated in 30 years although the water was hot and the shower worked. The toilet didn't flush well the first time, you had to try 3-4 times. Charging $180 per night is pure robbery. I would like my money refunded. Don't book this place.

My rating is based on the condition of the room. Outlets didn’t work, water in the bathroom spit and sputtered, there was a red stain quite big on the curtains that looked like blood. There was hair in the tub and sink and toilet area. Not very clean at all.

L'odeur noseabonde dans les corridor et chambre . Bain pas propre et lavabo. Moisissure plafond salle de bain . Pas de ventilation. Fenetre exterieur pas propre

The entire building was dirty. The pillow cases were discolored and the bed hair human hair. I went to walmart and bought my own sheets not was terrible

Checking was okay but care key did not work initially. The door's deadbolt did not work. Slight musty smell in the room and water stain in ceiling above bed.

La propreté laisse un peu à désirer. Manque d'eau chaude et le jet de la douche extrêmement faible. Excellent service du personnel.

Very spartan accommodations. No tv, no chair (other than the student steno chair), no bedside lamp or clock, no radio, no in-room coffee maker - very spartan. The furniture and carpets have seen better days but things were clean. However, the location downtown is excellent, the underground parking onsite is a plus, and the full breakfast in the morning starts the day off right. Security makes sure only registered guests are on the premises. And, the price is a bargain for the area!

This place was under the "hotels" category and the day after we booked it (nonrefundable) we received an email that it is actually a dorm. The room was large with dorm furniture, the light switch by the door so when you turn off the light you have to go through complete darkness to find the bed. There is no light by the nightstand or anywhere else, and no outlets to plug in the phone by the bed. The air conditioning unit blows air and makes a noise like an airplane turbine all night so hard (even on the lowest setting ) that the window curtain is flying like a kite. It's OK if you bring earplugs. But the worst part was the smell of chlorine in the room and bathroom (likely used to clean it) that burnt the nose and eyes. The room was generally dirty with crumbs of chips and an old piled carpet, the bathroom has not been updated in 30 years although the water was hot and the shower worked. The toilet didn't flush well the first time, you had to try 3-4 times. Charging $180 per night is pure robbery. I would like my money refunded. Don't book this place.

Overall, the stay was very good. The staff were friendly and helpful, beds and pillows were comfortable, breakfast was pretty good, but no decaf coffee. We got the 2 bed room, but there was only ONE outlet in the room by the desk plus one in the bathroom. I use a CPap and needed to get an extension cord to be able to use it. Fortunately the desk staff found one. There was hair in the soap dish in the shower. They sent us a note before we moved in stating they did not supply hair dryers but they did have one. If I had known that, I wouldn’t have brought mine. These are small picky issues.

Price was reasonable, location very good. Staff was helpful. Breakfast was adequate, but, surprisingly, no cold cereal was available. Carpets were very stained. Room lighting was terrible--no bedside lighting, and no outlets on the wall at the bed heads.

The a/c makes the sound of a jet plane and the windows don't open. There is a small triangle-shaped balcony but the door to it is locked.The a/c unit kept me up half the night as it comes on and shuts off noisily, and makes a racket while running. These old a/c units are terrible for the environment as well. In the morning (around 7am) there was little to no hot water for a shower. And a Door-Dash driver cancelled my breakfast order because he wouldn't take the elevator even though I'd indicated I wanted the meal delivered to my door. Can't blame the hotel for that, but I was unaware there was a drama unfolding in the lobby while I was trying to take a (cold) shower.

Central location to everything in the city. Lots of places to eat nearby. Wish rooms had more comfort. Better black out curtains, comfy mattresses. Basic breakfast but good. For the price i paid, i am satisfied. There is opportunity for improvement. I will come back.

Liked: the buffet breakfast included in the price, and the spacious, bright dining room. Liked: the fact that there is a grab bar in the shower/tub, which makes it safe/accessible for all kinds of people. Liked: The staff are very professional, efficient, and friendly. Did not like: that there is no bedside or desk light fixture, only overhead lights. Did not like: the fan is very loud and strong, and the strong gust makes sitting at the desk impossible. Did not like: the windows can't be opened.

I didn't know there was no television in the room.

Typical college dorm room: bed, desk, side table, cupboard, bathroom. Shared a fridge with others, which was fine. The shower was terrible (slippery, no water pressure). Staff were friendly. The breakfast was pretty decent for a hotel. Found that the power outlets were very scarce in the room. Definitely would stay again for the price (especially in Toronto). Great location too.

Well it’s a college dorm , as long as you know this and accept it, then it’s OK… nevertheless it’s a bit tricky to have to crawl under the bed to plug your phone or to have to walk to the entrance of the room to switch the light off because there is no light by the bed. On the positive side it’s a very convenient location and the staff is friendly.

I really liked the service all the staff were really friendly and welcoming. One security guard obviously had a chip on their shoulder and was rude (all the others were polite would smile or say hello). Really liked the room, however it smelt like someone had smoked previously in it. The maintenance staff sprayed industrial freshener but within a few hours it smelt the same. Great location and parking was affordable.

The stay was good! The room was in fair condition, and everything was clean. Other than a small hiccup at check-in (room numbers got swapped at checkin, so I was given the key to a room that was already occupied). The convenience of having breakfast included and parking close by can’t be beat at this price!

The location was great....downtown and very walkable ! The front desk ladies were all very knowledgeable and social (gave us a map, explained where things were etc). The rooms are no frill and no tv (bed was very comfortable) room had toiletries / ...no hair dryer...you can ask at the front desk) . Great city view ! Security person on duty (we always felt safe)! The breakfast buffet was excellent...large selection of food / drinks ! Wouod stay there again !

I found the best part about this hotel was the value it offered. For an ultra low price you get a great location downtown and breakfast included (buffet style with eggs, bacon, sausages, fruits, bagels, bread, muffins, yogurt, juice, tea, coffee… basically everything you might find in a higher end hotel). I just ate a large breakfast and skipped lunch everyday. The room was a little outdated and basic but it was clean, comfortable, and everything worked as it should. The gym was in the basement level and had all the basic equipment you would need to do weight training and there are some basic cardio equipment too. Each floor has a shared room (keycard access) with a communal fridge where you can store some food. I stored some yogurts, cheese, vegetables to snack on and I had no issues during my stay. The front desk staff were very helpful. I honestly would 100% stay here again!!!

Staff were great. Wonderful breakfast. Great location.

Dining staff was not friendly. Never looks at the eye. They just turn away their face and answer as if the customers are not there.

Excellent staff and property well kept up.

Checking was okay but care key did not work initially. The door's deadbolt did not work. Slight musty smell in the room and water stain in ceiling above bed.

Receptionist are very nice and helpful. Great location in Downtown for visiting city and underground parking Breakfast included is very great

The hotel is in a good location which is convenient to access to shopping, dining, and sightseeing. The facility is in mid-range condition which is matched to the price. Breakfast is provided. However, the service of the lady collecting breakfast cards is terrible, more specifically, she is discriminated in giving reminder in “dining only, no take out”. Although she convinced that she would say that to everyone. I have observed her and it's not the case. She even didn't say it to myself on the day when I didn't bring backpack and lined up with a group of people who she may assumed she doesn't need to. Her selective reminder basically is just unfair, bias, and DISCRIMINATED, cause especially based on her self assumption on who she selects to remind.

It is important to remember that this is a university residence and not a hotel. If you keep your expectations in check, you will be pleased with your experience. Pros: -Great location, (walkable to most downtown locations, such as the Eaton centre, Rogers stadium, Kensington market, St. Lawrence market, etc). - Good price comparatively to other downtown accommodations. - Free decent breakfast. - 24 hour security. Cons: - Rooms are old and musty (we were first placed in a room that smelled strongly of dirty socks, however, after speaking to staff -who were great, btw- we were moved to another room that was much less musty). -beds are typical, hard, dorm room style foam mattresses. You can sleep on them, but you’ll be happy to be back in your own bed after your stay is done ;) - our second room didn’t have a blow dryer. Not a big deal for us, but worth mentioning in case you require one during your trip. All in all we appreciated the affordability and location of Chestnut residence. We went in expecting an old dorm room, and that is exactly what we got. I recommend this space for anyone who is looking to stay in downtown Toronto on a budget.

Centre of the downtown, transport facilities nearby.

Great location, great value for the area. Will definitely stay again.

Very convenient location, close to restaurants and near Toronto Eatonville Centre, and next door to City Hall.

The hotel is convenient to downtown, subways, busses, etc. Walking distance to Eaton's Centre and other shops and restaurants

The location was great....downtown and very walkable ! The front desk ladies were all very knowledgeable and social (gave us a map, explained where things were etc). The rooms are no frill and no tv (bed was very comfortable) room had toiletries / ...no hair dryer...you can ask at the front desk) . Great city view ! Security person on duty (we always felt safe)! The breakfast buffet was excellent...large selection of food / drinks ! Wouod stay there again !

The location was ideal for us

Fantastic location in downtown Toronto. Friendly reception staff. A bit short of facilities in the room and mattresses a bit hard but no big deal. Probably best not to have a car. Not just because of the cost of parking, but also the horrible driving conditions in the city (there is a lot of construction going on). It makes driving very slow and drivers very impatient.

Great location. The property is located behind new city hall. Easy access to transport, shopping, restaurants, Chinatown and Eaton centre. Breakfast is a big bonus with a variety of choices. Coin washing machines are available at Level C.

Centrally located

excelent location, good breakfast, basic accomodations, friendly staff

The front desk let us check in early which was amazing and very helpful. Great location and very reasonably priced. The free breakfast was top notch.

It is a former hotel turned into a dorm room and then used as a hotel in summer. Great breakfast included.

Economical and convenient location to be sure. Felt safe at all times and appreciated the Wifi and free breakfast. Breakfast was a trimmed down cafeteria style, not great and you tire of the repetition if your staying for longer than a few days but quality was acceptable. Rooms are a bit worn, but hey, this is student housing for most of the year. (Bathrooms require a fan to be installed.) We enjoyed our stay and staff was plesant and helpfull.

I found the best part about this hotel was the value it offered. For an ultra low price you get a great location downtown and breakfast included (buffet style with eggs, bacon, sausages, fruits, bagels, bread, muffins, yogurt, juice, tea, coffee… basically everything you might find in a higher end hotel). I just ate a large breakfast and skipped lunch everyday. The room was a little outdated and basic but it was clean, comfortable, and everything worked as it should. The gym was in the basement level and had all the basic equipment you would need to do weight training and there are some basic cardio equipment too. Each floor has a shared room (keycard access) with a communal fridge where you can store some food. I stored some yogurts, cheese, vegetables to snack on and I had no issues during my stay. The front desk staff were very helpful. I honestly would 100% stay here again!!!

Breakfast was amazing!!

Liked: the buffet breakfast included in the price, and the spacious, bright dining room. Liked: the fact that there is a grab bar in the shower/tub, which makes it safe/accessible for all kinds of people. Liked: The staff are very professional, efficient, and friendly. Did not like: that there is no bedside or desk light fixture, only overhead lights. Did not like: the fan is very loud and strong, and the strong gust makes sitting at the desk impossible. Did not like: the windows can't be opened.

The breakfast was delicious

It was clean and safe, what I expected. It is not a high end hotel, that’s not what I wanted anyway. Bring a speaker for your phone and a laptop as there is no tv and radio, which I knew but forgot! Breakfast was great and real food.

Very basic facilities. No service. Breakfast was poor quality.