Name: SAKS Urban Design Hotel Kaiserslautern
Address: Stiftsplatz 11, Kaiserslautern, Rhineland-Palatinate, Germany, Kaiserslautern, Rhineland-Palatinate, DE
Price range: US$163–US$298 per night
Rating: 8.48

What guests think

At SAKS Urban Design Hotel Kaiserslautern, travelers frequently highlight the very central, walkable location and generally friendly staff, while feedback on rooms is mixed due to recurring HVAC issues, occasional street noise, and bathtub-style showers instead of walk-in options.

Cleanliness ranges from very clean rooms to reports of odors, stained mattresses, and missed balcony cleaning. Breakfast earns frequent praise, and there is an attached restaurant/bar, though bar service can be inattentive. Parking is available with garage access but can feel tight, and some guests question value for the price. Expect a modern stay with handy amenities, but verify room type and maintenance to match your preferences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site bar/restaurant noted; the parking garage has easy access to the hotel but can feel very tight. A sauna is available, with a robe rental fee mentioned and one report of hot tub lighting not working.

Related guest reviews

8

Timothy

29 Nov 2023

·

Stayed 1 night

The property is the best in Kaiserslautern for its quality and location but it has no American TV channels and spotty Internet which is a problem for business travel. The internet did not support netflix channel either. There are more cost effective options when you factor in cost of parking and breakfast ( although the free breakfasts are generic) that the cost of the stay at this hotel can be double what some other nearby chains would be recommended which by the way at least have a few English TV programs.

10

Marla

19 Oct 2024

·

Stayed 6 nights

Very walkable to art museum, restaurants and shopping. Room was sound proof, well appointed and clean. Staff helpful and knowledgeable about the area. Parking garage has easy access to hotel. Great stay will come back if in the area.

6

nathaniel

21 Aug 2022

·

Stayed 1 night

The room had a weird smell. The lights the hot tub didnt work. Pigeon poop all over the balcony chairs. They should have at least tried to clean some of it up before our check in

8

Jeff

23 Nov 2025

·

Stayed 2 nights

It is a nice hotel, but the pictures look better than in person. The bartenders could be more attentive, but it was overall a good stay. It’s a great location and probably the nicest hotel in the area.

6

Marco

4 Mar 2022

·

Stayed 1 night

Leider hatte ich viele Haare im Zimmer. In der Dusche und Bett. Leihgebühr in der Höhe von 5€für einen Bademantel, damit man in die Sauna kann, finde ich bei dem Preis von knapp 150€ für eine Nacht als Einzelperson unangebracht. Diese wurde mir aus Kulanz erlassen, da ich die vielen Haare bemängelt habe. Bisschen Aufgussmittel wäre im Wasser auch schön gewesen…

Translate

6

Tabea

21 Jan 2024

·

Stayed 2 nights

Lage zwar Zentral. War aber sehr unruhig, vor allem Nachts. Parkhaus sehr eng

Translate

10

Dana

20 May 2023

·

Stayed 1 night

This is a chic modern hotel. Great staff, and bar area. Great location also. Will definitely be back.

10

Adam

4 Oct 2024

·

Stayed 2 nights

Only issue was the church bells starting at 6am. But others in our party in other parts of the hotel weren't bothered by it. Nice restaurant attached, great location, lovely staff

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several guests found rooms very clean, while others reported issues such as odors, hairs, stained mattresses, and balcony furniture not cleaned.

Related guest reviews

10

Marla

19 Oct 2024

·

Stayed 6 nights

Very walkable to art museum, restaurants and shopping. Room was sound proof, well appointed and clean. Staff helpful and knowledgeable about the area. Parking garage has easy access to hotel. Great stay will come back if in the area.

6

nathaniel

21 Aug 2022

·

Stayed 1 night

The room had a weird smell. The lights the hot tub didnt work. Pigeon poop all over the balcony chairs. They should have at least tried to clean some of it up before our check in

10

Edward

13 Dec 2024

·

Stayed 5 nights

Excellent stay. Clean room, comfy bed and large space for the room. Only thing negative is some tv channel didn’t work, however they have a HDMI cord ready already plugged into the tv for you to watch some shows from your laptop. Great stay, I will be back there

8

Rainer

22 Mar 2025

·

Stayed 1 night

es hat alles geklappt, freundliche Angestellte bei Empfang und Frühstück, Zimmer sauber, groß genug - etwas klein / das wussten wir vorher - das Bad/ das Waschbecken, die Toilette. Für einen Kurzaufenthalt zu empfehlen.

Translate

6

Marco

4 Mar 2022

·

Stayed 1 night

Leider hatte ich viele Haare im Zimmer. In der Dusche und Bett. Leihgebühr in der Höhe von 5€für einen Bademantel, damit man in die Sauna kann, finde ich bei dem Preis von knapp 150€ für eine Nacht als Einzelperson unangebracht. Diese wurde mir aus Kulanz erlassen, da ich die vielen Haare bemängelt habe. Bisschen Aufgussmittel wäre im Wasser auch schön gewesen…

Translate

4

Lisa

24 Oct 2023

·

Stayed 2 nights

Picture when booked showed a walk-in shower which I’d did not and tub made cleaning difficult. Sheets were not good, bed felt cold not sure if plastic underneath but your body would stick to the sheets. Would not recommend

6

Martin

16 Nov 2022

·

Stayed 1 night

Leider hatte ich ein Zimmer mit einem hochflorigen Teppichboden, ich darf gar nicht darüber nachdenken, wie unhygienisch sowas ist - da werden schon tausende Gäste mit ihren nackten Füßen drübergelaufen sein und die Möglichkeit so etwas effizient zu reinigen ist nahezu Null! Versuchen Sie unbedingt ein renoviertes Zimmer mit Holzfußboden zu bekommen! Das im Vergleich günstige Frühstück (15,00€) ist OK, die Auswahl natürlich eher begrenzt.

Translate

10

Christine

1 Jan 2025

·

Stayed 1 night

Modernes und sauberes Hotel. Die Betten sind sehr bequem, wir haben fantastisch geschlafen. Das Frühstück ist lecker. Die Lage ist perfekt für einen Besuch im Pfalztheater oder zum Bummeln durch die Innenstadt.

Translate

10

Manuela

21 Sept 2022

·

Stayed 1 night

Sauber , modern, guter service

Translate

2

Martin

3 May 2023

·

Leider mussten wir im Saks Kaiserslautern eine sehr negative Erfahrung machen. Nach zwei Nächten und unangenehmen Geruch fiel uns auf das die Matratze auf der wir schliefen stark verschmutzt war und große Urinflecken aufwies. Nach einer Reklamation an der Rezeption wurden wir auf ein anderes Zimmer mit Balkon und Badewanne "geupgradet". Mit dem Upgrade wollte man den Misstand der Hygiene im Hotel wieder gut machen. Zudem wurden uns 30€ als Entschädigung angeboten welche wir ablehnten. Eine Entschuldigung gab es leider nicht. Unser letzter Besuch im Saks Hotel Kaiserslautern.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable for many, with some larger layouts and amenities like heated bathroom floors, but multiple reviews cite AC/heating problems, street noise in certain rooms, dated or worn elements, and bathtub setups instead of walk-in showers. Wi-Fi/TV selection can be limited.

Related guest reviews

8

Fransheska

12 Apr 2023

·

Stayed 1 night

A/C was not working properly, the front desk staff and breakfast area staff was super friendly but they guy in the bar had an horrible attitude and treat us like he didn’t wanted to be there .

6

Richard

20 Jan 2026

·

Stayed 1 night

Room was fine, Staff did their best but heating in the room not working and i wasn’t allowed to change rooms. The gave me a small portable heater that works some of the time. Not good enough for the price paid

8

Timothy

29 Nov 2023

·

Stayed 1 night

The property is the best in Kaiserslautern for its quality and location but it has no American TV channels and spotty Internet which is a problem for business travel. The internet did not support netflix channel either. There are more cost effective options when you factor in cost of parking and breakfast ( although the free breakfasts are generic) that the cost of the stay at this hotel can be double what some other nearby chains would be recommended which by the way at least have a few English TV programs.

6

Steve

24 Feb 2023

·

Stayed 2 nights

the check in staff were very friendly. but the hotel did not feel warm and inviting. rooms were dated. as a world traveler for business i would not stay at this hotel again. sorry

10

Jeffery

2 Aug 2025

·

Stayed 2 nights

The staff was great, the room was great. My only wish is that it had a proper stand up enclosed shower. It had a bath tub with a hose and the water goes everywhere. The wonderful part is the the bathroom area has heated floors. Now I have to add this to my own home. Lots of food options nearby.

4

Kendra

8 May 2023

·

Stayed 1 night

Shower door was off it’s tracks, unable to operate. Old carpet heavily perfumed. AC did not work. Heated towel rack inoperable. Expected more for the price.

4

Holden

18 Apr 2024

·

Stayed 1 night

The Air Conditioning didn’t work so it made our stay miserable, but other than that it nice.

4

Stephanie

29 Jun 2024

·

Stayed 7 nights

Extremely loud inside my room; I heard people vomiting, screaming, fighting, and honking horns 3 of the 6 nights I was there until about 5AM. The AC was broken. The most significant thing that I am deeply disturbed by is after I checked out, I received a call from reception regarding an item in my trash can and asked if I meant to leave it behind.They went through my TRASH!! That’s very personally violating! The staff was otherwise awesome.

8

Terry

13 Feb 2024

·

Stayed 1 night

SAKS is one of the few higher-end modern hotels in the area so I wanted to try it. I think I was expecting more based on the photos but it is actually a bit worn-down. It has a modern-minimalist vibe and when you go minimal you better make sure that those minimalist elements are clean and perfect but the details needed some attention especially considering the price point. I liked it but I didn't love it. I

8

Jeffery

4 Nov 2025

·

Stayed 3 nights

Great place to stay, only wish there was a stand up shower.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Reception and breakfast staff are often described as friendly and helpful. However, lapses were noted, including inattentive or rude bar service, a housekeeping privacy breach, and limited flexibility with room changes.

Related guest reviews

8

Fransheska

12 Apr 2023

·

Stayed 1 night

A/C was not working properly, the front desk staff and breakfast area staff was super friendly but they guy in the bar had an horrible attitude and treat us like he didn’t wanted to be there .

10

Marla

19 Oct 2024

·

Stayed 6 nights

Very walkable to art museum, restaurants and shopping. Room was sound proof, well appointed and clean. Staff helpful and knowledgeable about the area. Parking garage has easy access to hotel. Great stay will come back if in the area.

8

Jeff

23 Nov 2025

·

Stayed 2 nights

It is a nice hotel, but the pictures look better than in person. The bartenders could be more attentive, but it was overall a good stay. It’s a great location and probably the nicest hotel in the area.

10

Jeffery

2 Aug 2025

·

Stayed 2 nights

The staff was great, the room was great. My only wish is that it had a proper stand up enclosed shower. It had a bath tub with a hose and the water goes everywhere. The wonderful part is the the bathroom area has heated floors. Now I have to add this to my own home. Lots of food options nearby.

10

Melissa

17 Dec 2023

·

Stayed 2 nights

Everything about this place was good except the fact that the cleaning crew walked in on me without knocking the door.

10

Daniel

15 Oct 2023

·

Stayed 2 nights

Great hotel staff

4

Stephanie

29 Jun 2024

·

Stayed 7 nights

Extremely loud inside my room; I heard people vomiting, screaming, fighting, and honking horns 3 of the 6 nights I was there until about 5AM. The AC was broken. The most significant thing that I am deeply disturbed by is after I checked out, I received a call from reception regarding an item in my trash can and asked if I meant to leave it behind.They went through my TRASH!! That’s very personally violating! The staff was otherwise awesome.

8

Beate

17 Oct 2024

·

Stayed 2 nights

Sehr nette, zuvorkommende Mitarbeiter

Translate

10

Adam

4 Oct 2024

·

Stayed 2 nights

Only issue was the church bells starting at 6am. But others in our party in other parts of the hotel weren't bothered by it. Nice restaurant attached, great location, lovely staff

8

Tina

22 Oct 2024

·

Stayed 5 nights

Breakfast was wonderful. Staff was friendly and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised as very central and walkable to shopping, dining, and sights. Some rooms are affected by outside noise like early market setup or church bells.

Related guest reviews

2

Patrick

6 May 2025

·

Stayed 1 night

Ich hatte ein Zimmer zu einem Platz, auf dem wohl Dienstags Markt ist. Um 2:45 startete der sehr geräuschintensive Aufbau-meine Nacht war damit rum. Wohlgemerkt bei geschlossenen Fenster. Und ich hatte nicht das billigste Zimmer sondern eine Juniorsuite. Leider sind nach solch einer Katastrophennacht alle anderen positiven Eindrücke vergessen.

Translate

10

Marla

19 Oct 2024

·

Stayed 6 nights

Very walkable to art museum, restaurants and shopping. Room was sound proof, well appointed and clean. Staff helpful and knowledgeable about the area. Parking garage has easy access to hotel. Great stay will come back if in the area.

8

Niklas

18 Jan 2025

·

Stayed 2 nights

Zentral gelegen.

Translate

8

Jeff

23 Nov 2025

·

Stayed 2 nights

It is a nice hotel, but the pictures look better than in person. The bartenders could be more attentive, but it was overall a good stay. It’s a great location and probably the nicest hotel in the area.

8

christopher

4 Jul 2024

·

Stayed 1 night

Very nice hotel. Everything you need is within a 5 minute radius.

10

Martti

27 Jun 2025

·

Stayed 2 nights

Good hotel right in the center of Kaiserslautern, rooms with air conditioning.

10

Chena

29 Dec 2023

·

Stayed 2 nights

This was an amazing hotel sitting walking distance to shopping, food and entertainment

6

Tabea

21 Jan 2024

·

Stayed 2 nights

Lage zwar Zentral. War aber sehr unruhig, vor allem Nachts. Parkhaus sehr eng

Translate

10

Paul

1 Jan 2025

·

Stayed 1 night

Excellent location. Walked to the Twenty One restaurant. Shopping nearby too.

10

Adam

4 Oct 2024

·

Stayed 2 nights

Only issue was the church bells starting at 6am. But others in our party in other parts of the hotel weren't bothered by it. Nice restaurant attached, great location, lovely staff

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for taste and quality. The attached restaurant/bar is convenient, though bar service quality varies.

Related guest reviews

8

Fransheska

12 Apr 2023

·

Stayed 1 night

A/C was not working properly, the front desk staff and breakfast area staff was super friendly but they guy in the bar had an horrible attitude and treat us like he didn’t wanted to be there .

8

Timothy

29 Nov 2023

·

Stayed 1 night

The property is the best in Kaiserslautern for its quality and location but it has no American TV channels and spotty Internet which is a problem for business travel. The internet did not support netflix channel either. There are more cost effective options when you factor in cost of parking and breakfast ( although the free breakfasts are generic) that the cost of the stay at this hotel can be double what some other nearby chains would be recommended which by the way at least have a few English TV programs.

10

Nina

6 Oct 2024

·

Stayed 6 nights

Property was lovely. Breakfast was delicious.

8

Jeff

23 Nov 2025

·

Stayed 2 nights

It is a nice hotel, but the pictures look better than in person. The bartenders could be more attentive, but it was overall a good stay. It’s a great location and probably the nicest hotel in the area.

8

Rainer

22 Mar 2025

·

Stayed 1 night

es hat alles geklappt, freundliche Angestellte bei Empfang und Frühstück, Zimmer sauber, groß genug - etwas klein / das wussten wir vorher - das Bad/ das Waschbecken, die Toilette. Für einen Kurzaufenthalt zu empfehlen.

Translate

10

Christine

1 Jan 2025

·

Stayed 1 night

Modernes und sauberes Hotel. Die Betten sind sehr bequem, wir haben fantastisch geschlafen. Das Frühstück ist lecker. Die Lage ist perfekt für einen Besuch im Pfalztheater oder zum Bummeln durch die Innenstadt.

Translate

10

Dana

20 May 2023

·

Stayed 1 night

This is a chic modern hotel. Great staff, and bar area. Great location also. Will definitely be back.

10

Paul

1 Jan 2025

·

Stayed 1 night

Excellent location. Walked to the Twenty One restaurant. Shopping nearby too.

10

Adam

4 Oct 2024

·

Stayed 2 nights

Only issue was the church bells starting at 6am. But others in our party in other parts of the hotel weren't bothered by it. Nice restaurant attached, great location, lovely staff

8

Tina

22 Oct 2024

·

Stayed 5 nights

Breakfast was wonderful. Staff was friendly and helpful.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$174
February	US$173
March	US$174
April	US$169
May	US$170
June	US$171
July	US$161
August	US$168
September	US$179
October	US$175
November	US$176
December	US$173

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8 $172	9 $193	10 $186	11 $171	12 $168
13 $173	14 $171	15 $196	16	17 $292	18 $298	19 $201
20 $166	21 $208	22 $259	23 $199	24 $175	25 $182	26 $163
27 $170	28 $171	29 $173	30 $173

Su	Mo	Tu	We	Th	Fr	Sa
				1 $170	2 $170	3 $168
4 $173	5 $165	6 $173	7 $168	8 $173	9 $173	10 $173
11 $164	12 $171	13 $176	14 $179	15	16	17
18 $173	19 $168	20 $182	21 $176	22 $208	23 $176	24 $164
25 $164	26	27	28	29	30	31

Select dates to see prices and availability

Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about SAKS Urban Design Hotel Kaiserslautern

Have a question?

Prices for upcoming dates