Best Western Hotel Kaiserslautern
Property description
Enjoy recreational amenities such as a sauna and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and a banquet hall.
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Guest reviews
8.3
Very good
Based on 1,636 verified reviews
Who stays here?
Business
52%
Couple
17%
Family
9%
Group
10%
Solo
9%
What guests think
AI-generated summary based on recent guest reviews
At Best Western Hotel Kaiserslautern, guests repeatedly praise the friendly staff and especially the generous breakfast (often highlighting the pancake machine), while mixed room feedback cites small or dated spaces, limited in-room amenities, and occasional climate control issues.
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4
Tiffeny
3 weeks ago
·
Stayed 6 nights
The Breakfasf was pretty good, however the room A/C did not work, so I asked staff to come check, 2 hours went by and the housekeeper came to clean my room so i asked her about the A/C, she called the front desk, they came, turned a few buttons with a attitude like I was bothering him, and turned around and left the room with even checking to see if it was working or not. The A/C didnt have not 1 drop of air come out. I stayed for 6 nights and every night i had to open the window and door for cool air. 2nd night there my neighbor was on the balcony at 2am smoking and on the phone talking to anyone who would pick up the phone, speaking very loud until about 4 am. The hotel is not walkable distance to anything such as resturants or cafes.
The Breakfasf was pretty good, however the room A/C did not work, so I asked staff to come check, 2 hours went by and the housekeeper came to clean my room so i asked her about the A/C, she called the front desk, they came, turned a few buttons with a attitude like I was bothering him, and turned around and left the room with even checking to see if it was working or not. The A/C didnt have not 1 drop of air come out. I stayed for 6 nights and every night i had to open the window and door for cool air. 2nd night there my neighbor was on the balcony at 2am smoking and on the phone talking to anyone who would pick up the phone, speaking very loud until about 4 am. The hotel is not walkable distance to anything such as resturants or cafes.
10
Brian
3 Apr 2026
·
Stayed 1 night
Great stay at the Best Western, had everything we needed. Very friendly staff.
Great stay at the Best Western, had everything we needed. Very friendly staff.
10
Lisa
26 Mar 2026
·
Stayed 1 night
Twin room perfect for one person with basic amenities. Would stay here again!
Twin room perfect for one person with basic amenities. Would stay here again!
2
Phenia
28 Sept 2025
·
Stayed 1 night
There was no heat in the rooms. No one at the front desk even after calling multiple times. I came downstairs and they said the manager would be in at 8am, that was no true. The manager does not come to work on Sunday. There was no WiFi, no one informed me prior to my arrival. The restaurant menu didn’t have anything available except for pizza. The tablet to communicate in the room did not work either. I will not be returning.
There was no heat in the rooms. No one at the front desk even after calling multiple times. I came downstairs and they said the manager would be in at 8am, that was no true. The manager does not come to work on Sunday. There was no WiFi, no one informed me prior to my arrival. The restaurant menu didn’t have anything available except for pizza. The tablet to communicate in the room did not work either. I will not be returning.
6
Robert
13 Sept 2025
·
Stayed 2 nights
Rooms need to be updated. The photos on the website make the rooms look nicer than they are. Common areas like lobby and lounge are nice and updated. Parking area is small and not enough parking for guests
Rooms need to be updated. The photos on the website make the rooms look nicer than they are. Common areas like lobby and lounge are nice and updated. Parking area is small and not enough parking for guests
St.-Quentin-Ring 1, Kaiserslautern, Rhineland-Palatinate, Germany
Location
Located in Kaiserslautern, Best Western Hotel Kaiserslautern is within a 15-minute walk of Fritz-Walter-Stadion and Palatinate Forest Nature Park. This hotel is 13 mi (20.9 km) from Ramstein Air Base and 1.5 mi (2.3 km) from St. Martin's Church.
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