Hotel Expo Frankfurt City Centre - Digital Check-In

Clean, functional…I’ll definitely consider it in the future for a no frills stay. Great value!!

Had challenges getting checked in - there is no one at the hotel front desk, it’s completely virtual. Never received the e-mail to virtually check in, tried sending the messages thru the app but they never responded; it took getting Expedia involved to help. First code they provided worked for front door but not my room door. There was a party down the hall and no one there to tell to ask them to quiet down. Would not stay here again.

The picture represents a front desk reception, when in reality there is no desk. We were struggling to get room access because the self check in website was rejecting my passport number. Fortunately an attendant soon showed up and got us access to the room. Things were fine after that. I specifically book hotels and not aparthotels because there is a reception during normal check-in hours.

Both the room and the reception do not match the pictures online, which we did not expect. There is a smell in the room that made me feel sick, should be compensated for the stay. Cleaning could be better. The entrance door to the reception should be locked since it is unattended and the hotel is located in the middle of the city center. I think the price is expensive compared to the hotel standard. Website should be updated with today's standard and not several years old.

Location and room ok, but payment for the City tax a disaester, at the end we paid cash. We havexto register and strip wants to have tax number ülus additional information. I booked with service, but forget it. The remark with the parking center was good, Konrad Adenauer center close to the hotel.