Crown Hotel Surry Hills

Nice location, the staff are lovely, easy to access the room and facilities

The aircon in the rooms didn’t work whatsoever - now, this may not sound like a big deal, but since the windows are sealed shut, it genuinely felt like there was no air in the room. I considered leaving at 1am because it was that bad. The staff were very helpful and even allowed us to change rooms. However, it was just as bad in the next one. I’m not one who usually complains, but this was a terrible experience.

Good location

The room was fine. The staff was incompetent. I reserved a room for three nights but because of an airline issue, I arrived a day late. When I arrived, I was charged for the full three nights stay - fair enough; I reserved the room for three nights, after all. But, as soon as I got to my room, I saw that the hotel had already charged me for the full three nights the previous day. I talked to the manager immediately. He was very apologetic but couldn’t figure out how to do the refund. The next day, I talked to a different manager, who told me I needed to talk to the licensee. So I called the licensee the next day, who took my credit card info and said “OK, all done.” Except he didn’t credit my account, he actually charged me AGAIN for the full three-night stay. So then I had to leave a voicemail and send an email saying “ You f***ed up, FIX this.” (In more diplomatic language.) Only then was any money actually credited to my account, but the amount was $100 USD less than what was overcharged. So I had to send another email, with screenshots from my account, saying “You still owe me $100.” Only then did I get my improperly billed money back. I would never stay at the Crown Hotel Surry Hills again.

The room, staff and the meals were 10/10 will be forwarding on my review to my organisation for future stays :)