Name: Hilton Garden Inn Watertown/Thousand Islands
Address: 1290 Arsenal Street, Watertown, New York, United States of America, Watertown, New York, US
Price range: $133–$319 per night
Rating: 8.95

What guests think

At Hilton Garden Inn Watertown/Thousand Islands, travelers frequently praise friendly, accommodating staff, clean rooms, and a convenient location near dining, shopping, and I-81, with many enjoying the on-site restaurant and an overall comfortable, reliable stay.

Recurring downsides include a crowded or occasionally closed pool and hot tub, highway noise for some rooms near I-81, and sporadic HVAC, hot water, or key card hassles. Guests also highlight solid breakfast and on-site dining, with several noting attentive servers and a welcoming bar. Expect a clean, convenient stay with generally excellent service and a few maintenance or noise caveats.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are a mixed experience—sometimes warm and clean, but also crowded or out of service. Parking is easy and ample, and there is an on-site restaurant/bar and an EV charger.

Related guest reviews

8

Chris

Dec 1, 2024

·

Stayed 2 nights

Our stay was great I it first night a little disappointing about 15 kids in pool in hottub so couldn’t use it but we were able to enjoy the next day. The cookies were delicious and very welcoming. And the check out n were the nicest and the maids. So sweet

10

Dominique

Sep 4, 2023

·

Stayed 1 night

Nice and friendly staff. Convenience of a EV charging station. Important factor of choice when on a road trip with an EV. Congratulations for that!

10

Joseph

Jan 11, 2025

·

Stayed 1 night

Having a restaurant in the hotel was wonderful. Food was excellent and staff friendly and professional.

6

Justin

Jan 4, 2026

·

Stayed 1 night

The hot tub was disgusting. Small children should not be allowed. There was several children playing in it. something very questionable floating in it, front desk did address the issue immediately. But we were not able to use it. Also there was no hot water in are room.

10

Christina

Sep 12, 2024

·

Stayed 1 night

Property was great. Staff was amazing. Front of house staff at the American Grille was very accommodating of us and super helpful with my pajamas clad toddler trying to "help" mommy with breakfast. Will absolutely stay here again

10

Barbara

Dec 29, 2024

·

Stayed 2 nights

Loved having the restaurant right on site, easy parking and Starbucks just a short walk away! Very clean and up to date property.

10

Joseph

Oct 6, 2023

·

Stayed 1 night

The night front desk person was very nice and helpful,the lobby is clean and well decorated. There are plenty of snacks and beverages to purchase,with a nice perk of complimentary water and cookies. The room was spacious,clean and odor-free. The beds were comfortable ,plenty of pillows and extra blanket in closet. The air condition worked great. The shower had plenty if hot water. I personally loved the complimentary toiletries(shampoo,conditioner,body wash,soap,ear plugs,lotion) as well as the coffee maker,with coffee and water). Breakfast isnt complimentary but it is inexpensive.$10 for breakfast bar(cereals,fresh oatmeal(lots of toppings),fresh fruit,milk,juice,toast and bagels). Or you can order an omelet($17) ,etc and the breakfast bar comes with it. We ate way too much and it was delicious. Checkout clerks and breakfast crew were very nice as well. We will definitely stay here again. The gym looks nice and clean as well,but we didnt use it. Parking was ample and safe. This hotel was a very comfortable and convenient midway stop on our way to Monreal. Much appreciated ☆☆☆☆☆

10

Jessica

Mar 19, 2024

·

Stayed 1 night

Other then the pool being used by a ton of rambunctious kids throwing toys around and bunch of unruly adults in the hot tub blocking other people’s use of it all night hotel was nice.

8

Terri

Apr 25, 2024

·

Stayed 2 nights

It's a nice clean property. You should know that it is right on I 81 and you can hear it all night. The pool is small but really clean and very warm. I love a warm pool! We didn't eat there. Breakfast wasn't included but is available. The continental is $10 a person and there are also made to order items. For the cost we decided to eat elsewhere.

6

Rod

Oct 9, 2023

·

Stayed 1 night

Booked the room from 6 hour drive away mainly because of the pool and hot tub….when we got there we were told that both are broken…have been for a while….and will be for a while…,we were offered to use the pool in the motel next door but it was cold out and pouring rain….room was nice but if I had known these issues we would have picked a different location

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Cleanliness

Rooms and common areas are often described as very clean and well kept, with several mentions of spotless rooms. A few guests reported odors or lapses such as dusty surfaces or leftover items.

Related guest reviews

10

Cheryl

Mar 19, 2024

·

Stayed 1 night

Very nice and clean place to stay!

8

Andreea

Sep 6, 2025

·

Stayed 1 night

The lobby had an interesting smell, room was clean, breakfast was decent

10

Heather

Apr 13, 2025

·

Stayed 1 night

Great location. Very clean

6

Bradley

Jan 28, 2024

·

Stayed 1 night

Checking in took much longer than it should have. The person checking me in was having trouble with the process. When I got to my room I used the bathroom and when I washed my hands water started pouring out onto the floor. I called the desk and asked for maintenance. After a wait, it was determined that I would need a new room. After another wait, keys for a different room were delivered. When I got into my second room I discovered that the room was not that clean. Surfaces were dusty, the sink was dirty and there was dirt on the floor. I am a Hilton Honors member and my experience at this particular Hilton did not meet my expectations.

10

Douglas

Jul 28, 2023

·

Stayed 1 night

We had a great over night stay at Hilton Garden Inn Watertown/Thousand Island! Our room was spotless and the decor was updated. The staff were fabulous and helpful. We will definitely stay there again when we visit again next year!

10

Christine

Dec 5, 2022

·

Stayed 19,330 nights

The staff was friendly from check-in to check out. The room was very clean.

10

Juan

Jun 6, 2025

·

Stayed 2 nights

The room was so clean, and spacious. I immediately felt relaxed upon entering. The staff was kind and welcoming. Monica attended to my needs and seemed so genuine. This is now my hotel of choice anytime I am in Watertown.

4

Nikki

Jan 8, 2023

·

Stayed 19,364 nights

The room was visibly dirty. Housekeeping walked right into my room before check out.

10

Danielle

Feb 21, 2024

·

Stayed 1 night

Very clean

10

Michael

Oct 9, 2025

·

Stayed 1 night

The room was perfect, A/c was set at perfect temperature. Everything very well cleaned and stocked

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Rooms

Rooms are generally comfortable and sometimes spacious or updated, with some quiet stays reported. Recurrent drawbacks include highway noise in certain rooms, firm beds, slow hot water or HVAC controls, and occasional in-room tub or remote frustrations.

Related guest reviews

8

Tina

Apr 24, 2023

·

Stayed 1 night

We had a great stay. Check in was quick and easy! Our room was clean and comfortable. The only complaint we had was that the jetted tub was confusing to use. Both knobs turned hot and cold and it took at least 45 minutes to get it filled up to a nice temperature. That wouldn’t affect any future stays at this hotel, we had a great experience!

10

Arlo

Jan 4, 2025

·

Stayed 1 night

Very clean room and quiet enjoy the jetted tub in the room

10

Rebecca

Oct 7, 2025

·

Stayed 2 nights

Everything was great! There is a bit of interstate noise, but nothing too bad. We will stay again.

10

Emma

Sep 22, 2025

·

Stayed 2 nights

The overall stay was great! Hotel is great and is in a great area. Lots of restaurants and shopping around. Only complaint is it took like 30-40 minutes to get some hot water running in the shower!

10

Lisa

Aug 17, 2025

·

Stayed 1 night

Beds were a little firm for me but that might be because I'm used to my sleep number bed. Otherwise, stay was good. Recommend adding the breakfast option, it was a great deal for the price. Server Jean was very helpful.

6

A

Oct 6, 2024

·

Stayed 2 nights

I was disappointed with the air-conditioning/heating automated system which required us to call the front desk each time a change was needed. Temperature automatically went down to 68F whenever you left the room. Cold and inconvenient. The door key had to be reset constantly, meaning many trips back to the front desk for the key to be reset. The room TV remote is difficult to master. It is unnecessarily complicated and frustrating.

10

IRMA

Oct 18, 2024

·

Stayed 1 night

Staff was very helpful in getting me a different room since the one l was originally given had too much noise coming from the freeway.

8

Albert

Jun 9, 2024

·

Stayed 2 nights

Enjoyed our 2 night stay. The room was huge. Only complaint would be the bed. It was VERY firm.

10

Michael

Oct 9, 2025

·

Stayed 1 night

The room was perfect, A/c was set at perfect temperature. Everything very well cleaned and stocked

8

Terri

Apr 25, 2024

·

Stayed 2 nights

It's a nice clean property. You should know that it is right on I 81 and you can hear it all night. The pool is small but really clean and very warm. I love a warm pool! We didn't eat there. Breakfast wasn't included but is available. The continental is $10 a person and there are also made to order items. For the cost we decided to eat elsewhere.

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Service

Service is frequently praised as friendly, helpful, and accommodating across the hotel and restaurant teams. Some guests noted check-in issues or impersonal treatment when booking through third parties.

Related guest reviews

10

Lindsey

Sep 10, 2023

·

Stayed 1 night

Kristin is pretty much the best manager and deserves a raise

10

Rick

Sep 2, 2025

·

Stayed 1 night

Easy check in with a smile. Always great staff here and a great hotel

6

Bradley

Jan 28, 2024

·

Stayed 1 night

Checking in took much longer than it should have. The person checking me in was having trouble with the process. When I got to my room I used the bathroom and when I washed my hands water started pouring out onto the floor. I called the desk and asked for maintenance. After a wait, it was determined that I would need a new room. After another wait, keys for a different room were delivered. When I got into my second room I discovered that the room was not that clean. Surfaces were dusty, the sink was dirty and there was dirt on the floor. I am a Hilton Honors member and my experience at this particular Hilton did not meet my expectations.

10

Robert

Aug 27, 2024

·

Stayed 1 night

Staff was very friendly and attentive, restaurant was excellent. Will plan to stay here again when I’m working in this area.

10

John

Apr 18, 2025

·

Stayed 1 night

Wonderful stay! Excellent staff and great restaurant!

8

Sybil

Jan 12, 2026

·

Stayed 2 nights

We were moved after midnight on our first night due to the heat pumping and not being able to turn the ac on. Our second room had no shampoo but my kids didn't let me know until check out. The staff was very friendly and very helpful and the food was great. The hotel was very accommodating to our dogs. Would for sure stay again.

10

Kathryn

Sep 8, 2023

·

Stayed 1 night

The staff was incredible. Everyone was really helpful and very kind.

10

Christina

Sep 12, 2024

·

Stayed 1 night

Property was great. Staff was amazing. Front of house staff at the American Grille was very accommodating of us and super helpful with my pajamas clad toddler trying to "help" mommy with breakfast. Will absolutely stay here again

10

Juan

Jun 6, 2025

·

Stayed 2 nights

The room was so clean, and spacious. I immediately felt relaxed upon entering. The staff was kind and welcoming. Monica attended to my needs and seemed so genuine. This is now my hotel of choice anytime I am in Watertown.

10

Mary

Apr 9, 2024

·

Stayed 2 nights

The check-in clerk was not very nice and was sure to let me know that since I booked with Expedia/Hotels.com I would not be getting any Hilton Honor points. She also put me in a room on the top floor at the very end of the hallway. I wouldn't have cared, but I was traveling with my 90-year-old Father, who made the trip to see his nephew returning from deployment. The woman really annoyed me after traveling 11 hours by car. We were so excited to finally arrive and she made a terrible first impression. The walk to the room was too far. I was disappointed. She also made a fuss because he couldn't get out of the car to check in, as the room was reserved in his name. I had my ID and my reservation in hand.

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Location

Convenient location near restaurants, shopping, and I-81, suitable for both travelers and local tourism. Several guests noted traffic noise due to proximity to the interstate.

Related guest reviews

10

Andrew

Jun 16, 2023

·

Stayed 2 nights

Very cute hotel and it is very close to a lot of places to eat as well.

10

W

Nov 13, 2024

·

Stayed 2 nights

Great location for all local tourism and business.

10

Patricia

Oct 31, 2024

·

Stayed 1 night

We only stayed one night for a retirement party. It is a nice hotel, clean, quiet, convenient to the highway

10

Rebecca

Oct 7, 2025

·

Stayed 2 nights

Everything was great! There is a bit of interstate noise, but nothing too bad. We will stay again.

10

billy

Apr 27, 2025

·

Stayed 1 night

Very nice staff ! Nice location close to shopping and restaurants

10

Emma

Sep 22, 2025

·

Stayed 2 nights

The overall stay was great! Hotel is great and is in a great area. Lots of restaurants and shopping around. Only complaint is it took like 30-40 minutes to get some hot water running in the shower!

10

Samuel

Jun 9, 2024

·

Stayed 1 night

Very clean, restaurant on site and close to several chain restaurants within walking distance. Easy stop for travelers with fuel, shopping and food conveniently close by.

10

Philip

Sep 30, 2024

·

Stayed 2 nights

We had an absolutely lovely experience here. The staff was friendly and helpful with our questions about the area. The hotel was clean, and had the amenities we wanted. Plus, the location to local shopping and restaurants, and the proximity to I81 can't be beat.

10

Shan

Jan 27, 2023

·

Stayed 1 night

Nice area

8

Terri

Apr 25, 2024

·

Stayed 2 nights

It's a nice clean property. You should know that it is right on I 81 and you can hear it all night. The pool is small but really clean and very warm. I love a warm pool! We didn't eat there. Breakfast wasn't included but is available. The continental is $10 a person and there are also made to order items. For the cost we decided to eat elsewhere.

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Dining

On-site restaurant and breakfast receive consistent praise for quality, options, and attentive staff; the bar is appreciated. Breakfast is not included in the rate in some stays, with a few noting pricing.

Related guest reviews

10

Christopher james

Aug 10, 2025

·

Stayed 1 night

Very good stay, food and drinks were very good as well

10

Tina

Apr 2, 2023

·

Stayed 1 night

It was a quick and easy check in and out hassle and stress free. I would definitely stay again The iNN was clean and in gd shape definitely wortth the reservation I highly recommend the Hilton Garden Inn in Watertown NY if your looking to get a gd night sleep or a toddy and a meal this is the place

8

Thomas

Oct 12, 2025

·

Stayed 2 nights

Outstanding staff - desk staff was friendly and competent. Bar tender was a delight - she made the pumpkin martinis to our specifics and delivered them with a smile. Body lotion needs to be refilled/replaced in room 338

10

Rick

Jul 16, 2025

·

Stayed 2 nights

The staff is very courteous, happy and Egan to help. The restaurant food is delicious and its a clean and tidy place

10

Joseph

Jan 11, 2025

·

Stayed 1 night

Having a restaurant in the hotel was wonderful. Food was excellent and staff friendly and professional.

10

John

Apr 18, 2025

·

Stayed 1 night

Wonderful stay! Excellent staff and great restaurant!

10

Jeremiah

Jul 30, 2025

·

Stayed 1 night

It was great. The breakfast buffet was very good and the lady that was working the buffet was fantastic.

10

Robert

Jul 14, 2025

·

Stayed 4 nights

Very good breakfast with good, healthy food options and very timely and pleasant service all four days of our stay.

10

Joseph

Oct 6, 2023

·

Stayed 1 night

The night front desk person was very nice and helpful,the lobby is clean and well decorated. There are plenty of snacks and beverages to purchase,with a nice perk of complimentary water and cookies. The room was spacious,clean and odor-free. The beds were comfortable ,plenty of pillows and extra blanket in closet. The air condition worked great. The shower had plenty if hot water. I personally loved the complimentary toiletries(shampoo,conditioner,body wash,soap,ear plugs,lotion) as well as the coffee maker,with coffee and water). Breakfast isnt complimentary but it is inexpensive.$10 for breakfast bar(cereals,fresh oatmeal(lots of toppings),fresh fruit,milk,juice,toast and bagels). Or you can order an omelet($17) ,etc and the breakfast bar comes with it. We ate way too much and it was delicious. Checkout clerks and breakfast crew were very nice as well. We will definitely stay here again. The gym looks nice and clean as well,but we didnt use it. Parking was ample and safe. This hotel was a very comfortable and convenient midway stop on our way to Monreal. Much appreciated ☆☆☆☆☆

10

Craig

Jun 19, 2024

·

Stayed 1 night

Very clean. The staff were all vet friendly. The restaurant had a delicious breakfast.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$145
February	$137
March	$144
April	$176
May	$180
June	$204
July	$226
August	$210
September	$268
October	$181
November	$140
December	$132

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $235	17 $211	18 $188	19 $164
20 $185	21 $207	22 $210	23 $260	24 $206	25 $193	26 $208
27 $158	28 $194	29 $194	30 $194

Su	Mo	Tu	We	Th	Fr	Sa
				1 $172	2 $160	3 $146
4 $151	5 $220	6 $199	7 $191	8 $207	9 $319	10 $183
11 $154	12 $162	13 $192	14 $185	15 $151	16 $144	17 $144
18 $133	19 $168	20 $178	21 $178	22 $145	23 $135	24 $135
25 $141	26 $155	27 $175	28 $164	29 $142	30 $135	31 $137

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 2 Queen Beds (Drinks & Snacks)

Room, 1 King Bed, Jetted Tub

Room, 1 King Bed (Drinks & Snacks)

Room, 1 King Bed, Accessible (Hearing)

Business Suite, 1 King Bed

Room, 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 2 Queen Beds, Accessible (Hearing)

Junior Suite, 1 King Bed

Room, 2 Queen Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Garden Inn Watertown/Thousand Islands

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Prices for upcoming dates