Name: Candlewood Suites Elmira-Horseheads, NY
Address: 198 Colonial Drive, Big Flats Airport, Horseheads, New York, United States of America, Big Flats Airport, Chemung County, US
Price range: $115–$207 per night
Rating: 8.63

What guests think

Guests describe Candlewood Suites Elmira Horseheads by IHG as a friendly, convenient extended-stay option with spacious suites and kitchens, generally clean rooms, and easy access to dining and highways, though cleanliness inconsistencies and noise from upstairs are reported.

Amenities include a 24 hour lobby market with free coffee, self service laundry, a lending area, outdoor space, grills, a gym, and pet friendly policies, but there is no pool and the fitness room has been under construction at times. Several note maintenance concerns such as slow draining sinks, broken sink stoppers, creaking floors, and occasional TV problems. Breakfast is not included, with only items for purchase and complimentary coffee; expect a practical, value focused stay with apartment style rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Extended-stay amenities are appreciated, including a 24 hour lobby market with free coffee, self-service laundry, a lending area, outdoor space, grills, a gym, and pet-friendly policies. Downsides noted are no pool, occasional fitness room closure, and parking-lot lighting issues.

Related guest reviews

8

Allen

Aug 15, 2025

·

Stayed 1 night

Nice outdoor area

10

Cathy

Nov 5, 2023

·

Stayed 3 nights

First time staying at candlewood. I love this hotel. Everyone was very friendly. Rooms and building was very clean. Beds and pillows where very comfy. I would like to know the brand of the mattresses i woukd buy them for my house..they had a washer and dryer you could use and a exercise room. Thank you for a a great place to stay..will stay again

8

William

Dec 9, 2023

·

Stayed 1 night

The parking lot lights were not working which left us walking to our car in complete darkness.

10

Larry

Jan 19, 2025

·

Stayed 1 night

Nice, comfortable, quiet. Pet friendly.

10

Holly

Aug 18, 2024

·

Stayed 2 nights

The outdoor area was great

10

Faith

Aug 20, 2025

·

Stayed 1 night

Easily accessible location from highway. Plenty of restaurants and dining options nearby. Hotel staff was friendly and attentive. Suite was clean. Convenience store in lobby with free coffee was open 24 hours.

10

Anita

Aug 1, 2024

·

Stayed 3 nights

The room was huge, with very tall ceilings. It had a little kitchenette with everything!! Even a dishwasher if needed! It also had a room with breakfast items, extra coffee and tons of snacks. Aside from that, it had a borrowing area, with everything from games and video games to large kitchen pots and appliances you could "check out" and take to your room and use. The staff was friendly and very helpful.

10

DEB

Apr 10, 2024

·

Stayed 2 nights

The kitchen was adequate and the grill was convenient. The staff was efficient, friendly and accomodating. It was perfect for our stay!

6

Jesse

Jun 6, 2023

·

Stayed 1 night

Hotel was fine. Fotness centwr under cinstruction amd no mention of it on website or hotels.com. It's 2023, and everyone is playing on a supercomputer in their hand 24/7, and we can't update a website to let customers who don't want to be fat whether they can workout while they stay at their overpriced property? Got it. Good to know. Guess I'll go eat a double cheeseburger.

10

EVELYN L.

Jul 27, 2024

·

Stayed 1 night

IT WAS A GREAT PLACE TO STAY, NO POOL, BUT EVERYTHING ELSE WAS SATISFACTORY

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests report very clean rooms, but recurring lapses include odors, missed trash, stains, and isolated pests or leftover items, indicating inconsistency.

Related guest reviews

10

Donald

Nov 18, 2025

·

Stayed 1 night

Very nice hotel! Friendly staff and very clean!

4

Kristal

Jul 20, 2024

·

Stayed 1 night

When we open the door to our room we were hit with a horrible fish smell. One of the beds had a weird pale yellow stain on the comforter. I went down to the front desk and reported the condition of the room. Also, requested a new room. I was told they were sold out and could not change the room. I was just given febreze for the small. Went to Walmart to get linen for the night since the surrounding hotels were also sold out. Hotel did not even offer to compensate me for all the issue with the room.

2

Tim

Oct 20, 2023

·

Stayed 1 night

I woke up after my nights sleep to find a open condom wrapper in my bed. It was not mine.

6

Heather

Aug 7, 2025

·

Stayed 4 nights

Bathroom was pretty gross - trash hadn’t been emptied after last guest.

10

Clint

Aug 7, 2024

·

Stayed 1 night

Everything was good, starting from the staff, to the cleanliness and comfort, Everything was a good experience. I will recommend staying at Candlewood Elmira.

8

TAMMY

Apr 23, 2025

·

Stayed 1 night

Rug was sticky, toilet paper holder falling off wall. Large cockroach on bathroom floor. Manager was great in dealing with it.

10

Srinivasa

Aug 19, 2025

·

Stayed 2 nights

Excellent and clean room. Friendly staff.

10

Wendy

Feb 8, 2025

·

Stayed 7 nights

Staff were amazing, room was extremely clean!!

6

karen

Sep 18, 2023

·

Stayed 1 night

Cleanliness was lacking for a Candlewood. Had to switch rooms upon arrival due to cleanliness. Mold in coffee pot. General lack of care. Will not go back due to this. They have nice pillows though.

2

camie

Sep 2, 2024

·

Stayed 1 night

Property seems nice but room smelled like death. Couch had huge blood stain and several blood drip stains.

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Rooms

Suites are spacious and apartment-like with full kitchens and comfortable beds, and many rooms are quiet. Some guests report noise from upper floors or elevators and occasional maintenance issues like slow drains, creaking floors, or nonworking TVs.

Related guest reviews

8

Jason

Jul 29, 2024

·

Stayed 1 night

Facilities were very nice and clean. TV didn’t work.

10

Bhaskar

Jul 28, 2025

·

Stayed 1 night

The room was very spacious and clean.

8

John

Apr 16, 2024

·

Stayed 1 night

Enjoyed the room however, it was right next to the elevator. I heard everyone who came up until 11:30p

8

Mark

Oct 19, 2024

·

Stayed 1 night

The property was a bit hard to find even with maps. It was hidden behind some other hotels. The hotel was very clean and staff was pleasant. The rooms on the second floor creeked and felt a little unstable which is the reason for the hotel not being top rated.

10

Jeffrey

Oct 28, 2024

·

Stayed 7 nights

Great and affordable! I was there for a week and my room had a full kitchen which was very handy and convenient. Rooms are spacious and comfortable. Definitely worth staying at Candlewood again.

10

David

Oct 23, 2023

·

Stayed 1 night

Super quiet room with a great mattress. Fully stocked kitchen cabinets, full size fridge and dishwasher.

8

Cathy

Oct 20, 2024

·

Stayed 1 night

the bed was comfortable. we could here people walking above us. i probably will not stay there again.

6

Gerald

Nov 12, 2024

·

Stayed 1 night

A lot of floor noise as well as a feeling of poor quality construction in the building itself. Refrigerator had a loud squeal when ever it would run. Just not a very comfortable hotel.

8

Martha

Nov 7, 2024

·

Stayed 1 night

Nice check in. Bed not comfortable with a thick too warm duvet. Shower head not adjustable

8

Jessica

Nov 15, 2023

·

Stayed 1 night

Room was spacious and set up as a small apartment .

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Service

Service is widely praised as friendly, welcoming, and accommodating, with several staff members going above and beyond. A few guests reported poor problem resolution or lack of accommodation during issues.

Related guest reviews

10

Elizabeth

Oct 12, 2024

·

Stayed 1 night

Always a pleasure to stay here. This time Derek at the front desk went above and beyond to help with extending our reservation a day.

10

Donald

Nov 18, 2025

·

Stayed 1 night

Very nice hotel! Friendly staff and very clean!

4

Kristal

Jul 20, 2024

·

Stayed 1 night

When we open the door to our room we were hit with a horrible fish smell. One of the beds had a weird pale yellow stain on the comforter. I went down to the front desk and reported the condition of the room. Also, requested a new room. I was told they were sold out and could not change the room. I was just given febreze for the small. Went to Walmart to get linen for the night since the surrounding hotels were also sold out. Hotel did not even offer to compensate me for all the issue with the room.

10

Darrin

Jun 17, 2024

·

Stayed 2 nights

The staff at this location are exceptional. We had amazing service and just general friendliness throughout our stay. It really elevated what is really a pretty ordinary hotel into a really enjoyable stay that we will be happy have again any time.

10

Ann

Sep 18, 2024

·

Stayed 1 night

Great hotel! Wonderful staff members.

4

Diane

Jun 28, 2025

·

Stayed 2 nights

I had 3 simple requests. Top floor, close to elevators and grab bars in bathroom because we are both disabled, my hubby requiring a walker. Didn’t get any of the above. We were put on bottom floor with an inconsiderate person above us, who’s kids jumped off the bed steadily from 7- after midnight! We were out in the next to last room down the hallway which made my walking unbearable pain and there was 1 grab bar positioned to get in the tub, basically worthless to someone who has zero leg muscle. The room needed a good deep cleansing. Walls dirty, baseboards dirty. My bed was lumpy and uncomfortable. I will not recommend this hotel to anyone. We will never stay there again. Too many other hotels in area that hopefully accommodate disabled people.

10

Faith

Aug 20, 2025

·

Stayed 1 night

Easily accessible location from highway. Plenty of restaurants and dining options nearby. Hotel staff was friendly and attentive. Suite was clean. Convenience store in lobby with free coffee was open 24 hours.

10

Elizabeth

Oct 10, 2024

·

Stayed 1 night

We have stayed here several times now and it’s always such a pleasant experience! Tammy at the front desk in particular is a gem. Hotel is CLEAN and convenient to nearly anything you’d need. Rooms are spacious and very comfortable.

10

Dawn

Jun 5, 2024

·

Stayed 2 nights

Visiting for a funeral. The staff was very professional and sympathetic.

10

Raymond

Sep 24, 2023

·

Stayed 1 night

Clean, comfortable room with an excellent bed. Every staff person we encountered was helpful and courteous. Would highly recommend this hotel.

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Location

Convenient for highway access, the airport, and nearby restaurants and shopping; also handy for regional attractions. A few guests found it tucked behind other hotels and a bit hard to find.

Related guest reviews

10

Beata

Jun 10, 2024

·

Stayed 1 night

Very convenient in good areas to explore. Close to lots off attractions

8

Brandie

Nov 13, 2023

·

Stayed 1 night

Clean and friendly staff, close to airport

8

Mark

Oct 19, 2024

·

Stayed 1 night

The property was a bit hard to find even with maps. It was hidden behind some other hotels. The hotel was very clean and staff was pleasant. The rooms on the second floor creeked and felt a little unstable which is the reason for the hotel not being top rated.

10

Faith

Aug 20, 2025

·

Stayed 1 night

Easily accessible location from highway. Plenty of restaurants and dining options nearby. Hotel staff was friendly and attentive. Suite was clean. Convenience store in lobby with free coffee was open 24 hours.

10

MaryAnn

Oct 29, 2023

·

Stayed 1 night

This is the ideal place to stay if you are flying out of Elmira on the 6:20 flight

10

Michael

Nov 13, 2023

·

Stayed 3 nights

Located near attractions, shops and restaurants.

10

Daniel

Aug 11, 2024

·

Stayed 7 nights

Room service was as needed.. which was fine for our trip. Very willing to help with toiletries and towels...very nice and quiet stay for what we needed. Was close to a lot of amenities

8

Brandie

Nov 10, 2023

·

Stayed 1 night

Close to the airport and quick Lyft ride there. Clean hotel and friendly staff

10

Peter

Sep 7, 2023

·

Stayed 1 night

Nice fully remodeled hotel. Lots of shopping and restaurants nearby. Felt very safe in the area.

10

Nancy

Aug 2, 2024

·

Stayed 1 night

Great location. Friendly staff.

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AI-generated summary based on recent guest reviews

Dining

No complimentary breakfast is offered; the lobby market sells simple items and coffee is free.

Related guest reviews

10

Russell

Sep 5, 2023

·

Stayed 1 night

Needs breakfast included.

10

Jessica

Sep 16, 2024

·

Stayed 1 night

Clean, restaurant & things to do nearby. Good customer service. Will stay again.

10

Amy

Oct 30, 2023

·

Stayed 1 night

Nice hotel, great staff. Clean and close to area shopping and plenty of restaurant options within 5 minutes.

10

Nicole

Jun 20, 2023

·

Stayed 2 nights

Very helpful and friendly staff. Clean and nicely updated room. Good location, just a 10-15 drive to Watkins Glen. Only downside is that breakfast is not included ~ should be for the price of stay. There is a small a la carte area that offers bkfast sandwiches, yogurts, bagels etc for a reasonable charge per item.

10

Yelena

Jun 27, 2023

·

Stayed 1 night

This hotel has everything for pleasant stay, clean, safe etc. Breakfast was very good, the only suggestion I would make - to improve a menu of pastries.

10

Faith

Aug 20, 2025

·

Stayed 1 night

Easily accessible location from highway. Plenty of restaurants and dining options nearby. Hotel staff was friendly and attentive. Suite was clean. Convenience store in lobby with free coffee was open 24 hours.

10

Thomas

Oct 24, 2024

·

Stayed 1 night

Unfortunately, no breakfast is served at this motel. Bummer!

10

Anita

Aug 1, 2024

·

Stayed 3 nights

The room was huge, with very tall ceilings. It had a little kitchenette with everything!! Even a dishwasher if needed! It also had a room with breakfast items, extra coffee and tons of snacks. Aside from that, it had a borrowing area, with everything from games and video games to large kitchen pots and appliances you could "check out" and take to your room and use. The staff was friendly and very helpful.

8

Christine

Nov 21, 2024

·

Stayed 2 nights

Was okay stay. Would be better if they offered something like mugfins or something for bfast but free coffee was nice

10

Stanley

Sep 12, 2024

·

Stayed 1 night

Great value. Easy access and convenient location with well-equipped suites. Food is available for purchase.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$85
March	$109
April	$111
May	$141
June	$147
July	$157
August	$141
September	$156
October	$160
November	$132
December	$112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $207	3
4 $165	5 $141	6 $141	7 $141	8 $141	9 $207	10 $207
11 $141	12 $141	13 $141	14 $141	15 $141	16 $141	17 $141
18 $141	19 $141	20 $141	21 $141	22 $141	23 $141	24 $141
25 $141	26 $141	27 $141	28 $141	29 $141	30 $141	31 $141

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $160	18	19
20 $115	21 $123	22 $134	23 $141	24 $141	25	26
27 $115	28 $141	29 $141	30 $141

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Studio Suite, 2 Queen Beds

Studio Suite, 1 Queen Bed, Accessible (Accessible Tub)

Studio Suite, 1 Queen Bed, Accessible (Roll-In Shower)

Studio Suite, 1 Queen Bed

Studio Suite

Suite, 1 Bedroom (1 Queen Bed)

Studio Suite, 1 King Bed

Studio Suite, 2 Queen Beds, Accessible (Accessible Tub)

Suite, 1 Bedroom, Accessible (Accessible Tub)

Suite, 1 Bedroom (1 King Bed)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Candlewood Suites Elmira-Horseheads, NY

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Prices for upcoming dates