Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
From
419 $
/ Nacht
Preise für Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
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From
419 $
/ Nacht
Monatliche Durchschnittspreise
Bei Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive ist September mit durchschnittlich 243 $ pro Nacht der günstigste Monat und Oktober mit 419 $ der teuerste. Grundlage sind die letzten 12 Monate.
| Monat | Durchschnittspreis |
|---|---|
| September | 243 $ |
| Oktober | 419 $ |
S
O
Am teuersten: Oktober (ca. 419 $)
Am günstigsten: September (ca. 243 $)
Über diese Unterkunft
Gönn dir einen Besuch des Wellnessbereichs, der Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 5 Außenpools, Wasserpark (kostenlos) und Fitnesscen...
Annehmlichkeiten
Gönn dir einen Besuch des Wellnessbereichs, der Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 5 Außenpools, Wasserpark (kostenlos) und Fitnesscenter.
Services der Unterkunft
Zum Angebot gehören ein Businesscenter, ein Textilreinigungsservice und eine rund um die Uhr besetzte Rezeption. Vor Ort gibt es Folgendes: Parken ohne Service (kostenlos).
Gastronomie
Paradisus Playa del Carmen – Riviera Maya - All Inclusive bietet seinen Gästen beste Küche im Restaurant Sal Steak Cave. Alternativ findest du auch eine Snackbar. Entspann dich mit einem Cocktail der Strandbar oder der Bar im Pool oder suche eine der 16 Bars/Lounges auf.
Zimmer
Fühl dich in einem der 510 klimatisierten Zimmer mit Minibar und Flachbildfernseher wie zu Hause. Dein Bett bietet Daunenbettdecken und hochwertige Bettwaren. Kabelempfang und DVD-Player stehen ebenso zur Verfügung wie ein WLAN-Internetzugang (kostenlos). Die Badezimmer verfügen über Badewannen oder Duschen, Regenduschen und Designer-Toilettenartikel.
Lage
In Playa del Carmen (Luis Donaldo Colosio) gelegen, ist Paradisus Playa del Carmen – Riviera Maya - All Inclusive nur eine 10-minütige Fahrt von Quinta Avenida und Einkaufszentrum Quinta Alegría entfernt.
In der Nähe
Strand Punta Esmeralda(0.4 Meilen)
Playa Publica 88(1 Meilen)
Playa Mamitas(1.1 Meilen)
Playa Avenida Colosio(1.2 Meilen)
Playa del Carmen Hauptstrand(1.2 Meilen)
Guadalupe-Kirche(1.3 Meilen)
Coco Beach(1.6 Meilen)
Plaza 28 de Julio(1.8 Meilen)
Super Chedraui Selecto Avenida 10(1.9 Meilen)
Quinta Avenida(1.9 Meilen)
Mario Villanueva Madrid(2 Meilen)
Gran Coyote Golf(2 Meilen)
Einkaufszentrum Quinta Alegría(2.2 Meilen)
Calle Corazón(2.3 Meilen)
Chun-Zumbul (Tauchplatz)(2.3 Meilen)
Flughafen Cozumel Intl. (CZM)(23.6 Meilen)
Flughafen Cancún (CUN)(33.2 Meilen)
Flughafen Tulum Intl. (TQO)(66.9 Meilen)
Lage
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Bundesstaat Quintana Roo, Mexiko
Strand Punta Esmeralda (0.4 Meilen)
Playa Publica 88 (1 Meilen)
Playa Mamitas (1.1 Meilen)
Playa Avenida Colosio (1.2 Meilen)
Playa del Carmen Hauptstrand (1.2 Meilen)
Guadalupe-Kirche (1.3 Meilen)
Zimmeroptionen
1
Family Concierge Two Bedrooms Master Suite
Zimmerdetails
2 Extragroße Doppelbetten
Für bis zu 6 Personen
KlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)
1
Family Concierge Two Bedrooms Master Suite Swimup
Zimmerdetails
2 Extragroße Doppelbetten
Für bis zu 6 Personen
KlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)
4
Zimmer (Roulette Playa del Carmen or La Perla)
Zimmerdetails
1 Extragroßes Doppelbett
2 Französische Doppelbetten
Für bis zu 3 Personen
624 ft²
KlimaanlageWLAN (kostenlos)Eigenes Bad
6
Two Bedroom Master Suite
Zimmerdetails
1 Extragroßes Doppelbett
und 1 Französisches Doppelbett
1980 ft²
KlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)
5
Family Concierge Junior Suite Swimup
Zimmerdetails
1 Extragroßes Doppelbett
2 Französische Doppelbetten
Für bis zu 3 Personen
624 ft²
KlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)
6
Family Concierge Master Suite Nature View
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 3 Personen
1140 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Eigener WhirlpoolEigener Whirlpool auf dem Dach
6
Family Concierge Suite Nature View
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
839 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Eigener WhirlpoolEigener Whirlpool auf dem Dach
9
Family Concierge Suite Swimup
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
839 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Eigener WhirlpoolEigener Whirlpool auf dem Dach
6
Suite (Nature View)
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
839 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Separates WohnzimmerEigener WhirlpoolEigener Whirlpool auf dem Dach
4
Junior-Suite (Nature View)
Zimmerdetails
1 Extragroßes Doppelbett
2 Französische Doppelbetten
Für bis zu 3 Personen
678 ft²
KlimaanlageWLAN (kostenlos)Eigenes Bad
7
Family Concierge Junior Suite Nature View
Zimmerdetails
1 Extragroßes Doppelbett
2 Französische Doppelbetten
Für bis zu 3 Personen
624 ft²
KlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)
3
Master Suite Nature View
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 3 Personen
1140 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Eigener WhirlpoolEigener Whirlpool auf dem Dach
8
Family Concierge Master Suite Swimup
Zimmerdetails
1 Extragroßes Doppelbett
Für bis zu 3 Personen
1140 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Zustell- oder zusätzliche Betten (kostenlos)Eigener WhirlpoolEigener Whirlpool auf dem Dach
Gästebewertungen zu Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
8.5
Sehr gut
Basierend auf 1.002 verifizierten Bewertungen
Wer übernachtet hier?
Geschäftsreisende
3%
Paare
13%
Familien
77%
Gruppen
5%
Alleinreisende
0%
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Im Paradisus Playa del Carmen - Riviera Maya loben Reisende das freundliche Personal, die kinderfreundlichen Pools und den Wasserpark sowie die generell geräumigen Zimmer. Die Meinungen über die Qualität des Essens, die Logistik bei Reservierungen und den Strand aufgrund von saisonalem Seetang gehen jedoch auseinander. Die meisten beschreiben die Unterkunft als sauber und stark familienorientiert, obwohl einige veraltete Bereiche, gelegentliche Wartungsmängel oder muffige Zimmer berichten. Häufige Frustrationen sind Verkaufsdruck bezüglich Mitgliedschaften, schwer zu findende Liegestühle sowie Wildtiere wie Coatis oder Waschbären im Bereich der Restaurants im Freien. Erwarten Sie ein lebhaftes, kinderfreundliches Resort mit herausragendem Service und Pools, planen Sie jedoch im Voraus und prüfen Sie die Strandbedingungen.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Im Paradisus Playa del Carmen - Riviera Maya loben Reisende das freundliche Personal, die kinderfreundlichen Pools und den Wasserpark sowie die generell geräumigen Zimmer. Die Meinungen über die Qualität des Essens, die Logistik bei Reservierungen und den Strand aufgrund von saisonalem Seetang gehen jedoch auseinander. Die meisten beschreiben die Unterkunft als sauber und stark familienorientiert, obwohl einige veraltete Bereiche, gelegentliche Wartungsmängel oder muffige Zimmer berichten. Häufige Frustrationen sind Verkaufsdruck bezüglich Mitgliedschaften, schwer zu findende Liegestühle sowie Wildtiere wie Coatis oder Waschbären im Bereich der Restaurants im Freien. Erwarten Sie ein lebhaftes, kinderfreundliches Resort mit herausragendem Service und Pools, planen Sie jedoch im Voraus und prüfen Sie die Strandbedingungen.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Die Pools und der Kinderwasserpark sind ein besonderes Highlight, und viele genießen den Spa-Bereich. Die Nutzung des Strandes wird häufig durch Seetang eingeschränkt, und schattige Liegestühle sind schwer zu finden.
Ähnliche Gästebewertungen
8
Phuong
29. Juni 2025
·
Aufenthalt für 5 Nächte
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
10
Edwin Charles
11. Apr. 2025
·
Aufenthalt für 9 Nächte
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
8
Rhodabelle Allado
22. Aug. 2025
·
Aufenthalt für 8 Nächte
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
8
Danielle
28. Okt. 2025
·
Aufenthalt für 4 Nächte
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Brian D
4. Aug. 2025
·
Aufenthalt für 5 Nächte
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
10
Ruth L
4. Nov. 2025
·
Aufenthalt für 5 Nächte
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
8
Nivedhanan Azariah
3. Juli 2025
·
Aufenthalt für 5 Nächte
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
10
Estephania
12. Juli 2025
·
Aufenthalt für 3 Nächte
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
10
Nathaniel
24. Juli 2025
·
Aufenthalt für 5 Nächte
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
10
Priya
28. Juli 2025
·
Aufenthalt für 7 Nächte
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Gäste finden das Resort und die Zimmer oft sehr sauber mit aufmerksamer Reinigungskraft. Einige berichten von muffigen Zimmern, Schädlingen oder Bereichen, die eine gründlichere Pflege benötigen.
Ähnliche Gästebewertungen
8
Phuong
29. Juni 2025
·
Aufenthalt für 5 Nächte
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
2
HAITHAM
30. Mai 2024
·
Aufenthalt für 7 Nächte
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
6
Napoleon
25. Juni 2024
·
Aufenthalt für 10 Nächte
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
8
Danielle
28. Okt. 2025
·
Aufenthalt für 4 Nächte
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Ramon
30. Juli 2025
·
Aufenthalt für 6 Nächte
The property was pretty clean
The property was pretty clean
10
Ruth L
4. Nov. 2025
·
Aufenthalt für 5 Nächte
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
10
Maria
7. Nov. 2025
·
Aufenthalt für 4 Nächte
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
10
Paul
9. Juni 2025
·
Aufenthalt für 5 Nächte
We had a new roach every day in the room
We had a new roach every day in the room
8
Hectaryna Biennely
19. Aug. 2025
·
Aufenthalt für 6 Nächte
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
4
Ron
12. Aug. 2024
·
Aufenthalt für 5 Nächte
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
War das hilfreich?
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Zimmer
Die Zimmer sind generell geräumig und komfortabel, wobei Familien- und Swim-up-Zimmer beliebt sind. Einige Gäste bemängeln veraltete Einrichtung, gelegentliche Lärmbelästigung auf den Gängen oder Komfortprobleme wie Betten und Klimaanlage.
Ähnliche Gästebewertungen
6
Anthony
21. Juli 2024
·
Aufenthalt für 5 Nächte
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
10
Karen
22. Nov. 2024
·
Aufenthalt für 5 Nächte
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
8
Angela
14. Nov. 2024
·
Aufenthalt für 5 Nächte
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
10
Ezequiel
3. Aug. 2025
·
Aufenthalt für 4 Nächte
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
10
Rafal
16. Apr. 2025
·
Aufenthalt für 7 Nächte
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
6
Dyango
5. Sept. 2025
·
Aufenthalt für 5 Nächte
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
10
Jennifer Erin
23. Juni 2025
·
Aufenthalt für 5 Nächte
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
10
Laura
7. Feb. 2026
·
Aufenthalt für 3 Nächte
Las habitaciones grandes y bonitas
Las habitaciones grandes y bonitas
4
Ron
12. Aug. 2024
·
Aufenthalt für 5 Nächte
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
10
Jay
31. Okt. 2025
·
Aufenthalt für 9 Nächte
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
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Service
Das Personal wird durchweg als freundlich und hilfsbereit gelobt, mit vielen positiven Erfahrungen mit dem Concierge-Service. Negative Aspekte sind aufdringlicher Verkauf von Mitgliedschaften und gelegentliche Probleme bei Reservierungen oder deren Umsetzung.
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10
Anuj
27. Feb. 2025
·
Aufenthalt für 4 Nächte
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
10
Nicolas Vito
24. Juni 2025
·
Aufenthalt für 10 Nächte
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
8
Danielle
28. Okt. 2025
·
Aufenthalt für 4 Nächte
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
10
Geraldine
24. Aug. 2025
·
Aufenthalt für 6 Nächte
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
10
Maria
7. Nov. 2025
·
Aufenthalt für 4 Nächte
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
8
Alexa M
29. Juni 2023
·
Aufenthalt für 5 Nächte
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
6
Pia Nicole
2. Okt. 2025
·
Aufenthalt für 5 Nächte
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
10
Luis
23. Aug. 2025
·
Aufenthalt für 5 Nächte
Service was amazing. Concierge was above and beyond.
Service was amazing. Concierge was above and beyond.
10
martha
4. Sept. 2024
·
Aufenthalt für 3 Nächte
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
10
Elizabeth
7. Nov. 2025
·
Aufenthalt für 3 Nächte
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
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Lage
Kompaktes, fußläufiges Layout mit direktem Strandzugang und günstiger Nähe zu den Sehenswürdigkeiten von Playa del Carmen. Außerhalb der Tore kann es weniger gepflegt wirken, und die Strandbedingungen variieren je nach Seetang.
Ähnliche Gästebewertungen
10
Oscar
9. Juli 2025
·
Aufenthalt für 3 Nächte
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
10
JOSE JOAQUIN GONZALEZ
20. Sept. 2023
·
Aufenthalt für eine Nacht
Lugar súper bien ubicado!
Lugar súper bien ubicado!
10
KATE
28. Jan. 2025
·
Aufenthalt für 2 Nächte
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
10
Helphy Rafael
25. Sept. 2023
·
Aufenthalt für 4 Nächte
Property is very well located
Property is very well located
10
Dmitry
25. Nov. 2024
·
Aufenthalt für 4 Nächte
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
10
Sam A
7. Sept. 2023
·
Aufenthalt für 5 Nächte
Property is great, beach smells like there is a sewage spill.
Property is great, beach smells like there is a sewage spill.
8
Sara
16. März 2023
·
Aufenthalt für 6 Nächte
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
10
Leonid
9. März 2025
·
Aufenthalt für 8 Nächte
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
10
William
16. Juni 2025
·
Aufenthalt für 9 Nächte
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
10
Marlon
5. Juni 2023
·
Aufenthalt für 6 Nächte
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
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Gastronomie
Restaurantmahlzeiten werden oft genossen, aber das Buffet wird häufig als eintönig oder durchschnittlich bewertet, und es kann schwierig sein, angemessene Abendreservierungen zu bekommen. Einige empfinden das vegetarische und kinderfreundliche Angebot als begrenzt.
Ähnliche Gästebewertungen
6
Hanife
29. Juli 2024
·
Aufenthalt für 7 Nächte
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
8
Hudson
23. Juni 2024
·
Aufenthalt für 9 Nächte
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
8
Mayra Y
13. Aug. 2024
·
Aufenthalt für 4 Nächte
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
10
Geraldine
24. Aug. 2025
·
Aufenthalt für 6 Nächte
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
8
Angela
14. Nov. 2024
·
Aufenthalt für 5 Nächte
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
6
Dyango
5. Sept. 2025
·
Aufenthalt für 5 Nächte
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
8
Kevalkumar T
28. Mai 2025
·
Aufenthalt für 4 Nächte
Need more vegetarian friendly food
Need more vegetarian friendly food
6
Jennifer Maria
3. Sept. 2025
·
Aufenthalt für 4 Nächte
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
10
Kevin Nicolas
8. Apr. 2025
·
Aufenthalt für 9 Nächte
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
10
John
27. Okt. 2024
·
Aufenthalt für 7 Nächte
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
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KI-Zusammenfassung aktueller Gästebewertungen
10
Saul Mauricio
2. Okt. 2026
·
Aufenthalt für eine Nacht
Quiero agradecer por el
Quiero agradecer por el
10
Francisco Javier
27. Sept. 2026
·
Aufenthalt für 4 Nächte
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
10
Renee
23. Sept. 2026
·
Aufenthalt für 5 Nächte
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
10
ERIKA PAULINA
10. Aug. 2026
·
Aufenthalt für 4 Nächte
Excelente opción de hospedaje en Riviera Maya. Quedamos super sorprendidos de las instalaciones y el buen trato que recibimos en el hotel. Tiene una zona de parque de agua y suficientes piscinas para que ninguna se sienta demasiado concurrida. La comida fue super rica en todo momento. Destacaría el Restaurante Blue Agave por los tacos tan ricos que tiene, el bufette del desayuno y el menu del room service con bastantes opciones por si quieres comer en la habitación. Hay bastantes actividades para niños como para adultos. Pasamos unas vacaciones increíbles y sin duda volveremos.
Excelente opción de hospedaje en Riviera Maya. Quedamos super sorprendidos de las instalaciones y el buen trato que recibimos en el hotel. Tiene una zona de parque de agua y suficientes piscinas para que ninguna se sienta demasiado concurrida. La comida fue super rica en todo momento. Destacaría el Restaurante Blue Agave por los tacos tan ricos que tiene, el bufette del desayuno y el menu del room service con bastantes opciones por si quieres comer en la habitación. Hay bastantes actividades para niños como para adultos. Pasamos unas vacaciones increíbles y sin duda volveremos.
10
Cassaundra
1. Aug. 2026
·
Aufenthalt für 6 Nächte
Excellent resort for the family! Everything was kept so nice and the food and restaurants were fantastic. We especially loved the Hibachi and Mediterranean dinners. The coffee, smoothie and ice cream areas were visited frequently by our children. The concierge (Emmanuel) associated with our room was so helpful. We would definitely return to this resort when are back in Playa.
Excellent resort for the family! Everything was kept so nice and the food and restaurants were fantastic. We especially loved the Hibachi and Mediterranean dinners. The coffee, smoothie and ice cream areas were visited frequently by our children. The concierge (Emmanuel) associated with our room was so helpful. We would definitely return to this resort when are back in Playa.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 00:00
Bis 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Dezember 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-11-02: 333.76292214950564USD
- 2026-11-03: 349.708834834137USD
- 2026-11-04: 402.2019085787964USD
- 2026-11-05: 402.2019085787964USD
- 2026-11-06: 402.2019085787964USD
- 2026-11-07: 402.2019085787964USD
- 2026-11-08: NO DATA
- 2026-11-09: 333.4193399560547USD
- 2026-11-10: 349.708834834137USD
- 2026-11-11: NO DATA
- 2026-11-12: 350.7099287254334USD
- 2026-11-13: 402.6163637701416USD
- 2026-11-14: 402.3498990419007USD
- 2026-11-15: 349.51174170181275USD
- 2026-11-16: 402.6163637701416USD
- 2026-11-17: NO DATA
- 2026-11-18: 350.7099287254334USD
- 2026-11-19: 350.7099287254334USD
- 2026-11-20: 349.708834834137USD
- 2026-11-21: NO DATA
- 2026-11-22: 462.49575515716555USD
- 2026-11-23: 404.6042199884034USD
- 2026-11-24: NO DATA
- 2026-11-25: 462.49575515716555USD
- 2026-11-26: 462.49575515716555USD
- 2026-11-27: NO DATA
- 2026-11-28: 408.6085955535889USD
- 2026-11-29: 350.7099287254334USD
- 2026-11-30: 350.7099287254334USD
- 2026-12-01: 409.60252366271976USD
- 2026-12-02: 409.60252366271976USD
- 2026-12-03: 409.60252366271976USD
- 2026-12-04: 409.60252366271976USD
- 2026-12-05: NO DATA
- 2026-12-06: 450.5255890318299USD
- 2026-12-07: 409.60252366271976USD
- 2026-12-08: 409.60252366271976USD
- 2026-12-09: 409.60252366271976USD
- 2026-12-10: 409.60252366271976USD
- 2026-12-11: 390.6390659854126USD
- 2026-12-12: 391.6329940945435USD
- 2026-12-13: 390.6390659854126USD
- 2026-12-14: 409.60252366271976USD
- 2026-12-15: 409.60252366271976USD
- 2026-12-16: 409.60252366271976USD
- 2026-12-17: 450.5255890318299USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: 619.2018567410279USD
- 2026-12-22: NO DATA
- 2026-12-23: 707.1808050842286USD
- 2026-12-24: 762.806519932251USD
- 2026-12-25: 681.0906016928101USD
- 2026-12-26: 682.084529801941USD
- 2026-12-27: 925.3738900997926USD
- 2026-12-28: 909.6677240127565USD
- 2026-12-29: 912.6566741223145USD
- 2026-12-30: 877.7258064138795USD
- 2026-12-31: 971.6839516415406USD
- 2027-01-01: 850.7679291705323USD
- 2027-01-02: 731.9959087234498USD
Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Die zur Buchung verwendete Kreditkarte muss vom Karteninhaber beim Check-in zusammen mit einem passenden Lichtbildausweis vorgelegt werden. Ausnahmen sind nur nach vorheriger Absprache mit der Unterkunft möglich. Wenn du Fragen hast, wende dich bitte an die Unterkunft. Die Kontaktdaten findest du auf der Buchungsbestätigung. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Bei Gruppenreservierungen (mehr als 8 Zimmer in der gleichen Unterkunft und im gleichen Zeitraum) können die Stornierungsbedingungen und erhobenen Gebühren abweichen
- Diese Unterkunft akzeptiert Kreditkarten; Bargeld wird nicht akzeptiert.
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher ausgestattet
- Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
- Der Zugang zu einigen Einrichtungen ist evtl. eingeschränkt. Bitte wende dich bei weiteren Fragen direkt an die Unterkunft (Kontaktinformationen siehe Buchungsbestätigung).
- Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
- In dieser Unterkunft sind Gäste jeglicher sexuellen Orientierung und Geschlechtsidentität willkommen (LGBTQ+-freundlich).
Unternehmensdetails
Registrierungsnummer der Unterkunft 008-007-005339/2025
- Für frühen Check-in wird eine Gebühr erhoben (je nach Verfügbarkeit)
- Für einen späten Check-out wird eine Gebühr erhoben (je nach Verfügbarkeit)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Aktivitäten
Pool
Garten
Strand (in der Nähe)
Kinderpool
Pool im Freien
Gartenmöbel
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Services
Reinigung
Geldautomat
Gepäckaufbewahrung
24-Hour Front Desk
Concierge Services
Allgemein
Restaurant
Nichtraucher-Zimmer
Massage
Spa & Wellness Center
Friseur/Schönheitssalon
Kinder-Club
Frühstück auf dem Zimmer
Beach Sun Loungers
Snack Bar/Deli
Parkmöglichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Kostenfreies Parken
Parking Onsite
Internet
Kostenloses W-LAN