Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
From
426 USD
a notte
Prezzi per Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
Seleziona le date per controllare prezzi e disponibilità
From
426 USD
a notte
Prezzi medi mensili
Presso Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive, il prezzo per notte è in media di 243 USD nel mese più economico (settembre) e di 419 USD nel mese più caro (ottobre), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| settembre | 243 USD |
| ottobre | 419 USD |
S
O
Prezzo più alto: ottobre (circa 419 USD)
Prezzo più basso: settembre (circa 243 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 5 piscine all'aperto, un parco acquatico con ingresso incl...
Servizi
Lasciati coccolare presso la spa, dove ti attendono trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 5 piscine all'aperto, un parco acquatico con ingresso incluso nel prezzoe un centro fitness.
Servizi per le aziende
Potrai usufruire di un business center, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Il un parcheggio gratuito è disponibile in loco.
Ristorazione
Visita Sal Steak Cave, il ristorante di Paradisus Playa del Carmen – Riviera Maya - All Inclusive, o approfitta di uno snack bar in loco. Rilassati con un drink rinfrescante: troverai un bar sulla spiaggia, un bar sull'acqua e 16 bar/lounge.
Camere
Rilassati in una delle 510 camere con aria condizionata della struttura, complete di minibar e TV a schermo piatto. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. I canali via cavo e lettore DVD sono l'ideale per concedersi un po' di svago, mentre il Wi-Fi gratuito ti consente di restare in contatto con il mondo. I bagni sono dotati di vasca o doccia con soffione a pioggia e set di cortesia firmati.
Posizione
A Playa del Carmen (Luis Donaldo Colosio), da Paradisus Playa del Carmen – Riviera Maya - All Inclusive puoi raggiungere Quinta Avenida e Centro Commerciale Quinta Alegría nel giro di 10 minuti in auto.
Nelle vicinanze
Spiaggia di Punta Esmeralda(0.4 miglia)
Playa 88(1 miglia)
Playa Mamitas(1.1 miglia)
Spiaggia Avenida Colosio(1.2 miglia)
Spiaggia principale di Playa del Carmen(1.2 miglia)
Chiesa di Guadalupe(1.3 miglia)
Spiaggia di Coco(1.6 miglia)
Piazza 28 de Julio(1.8 miglia)
Super Chedraui Selecto Avenida 10(1.9 miglia)
Quinta Avenida(1.9 miglia)
Mario Villanueva Madrid(2 miglia)
Gran Coyote Golf(2 miglia)
Centro Commerciale Quinta Alegría(2.2 miglia)
Calle Corazón(2.3 miglia)
Chun-Zumbul (sito di immersione)(2.3 miglia)
Aeroporto Internazionale di Cozumel (CZM)(23.6 miglia)
Aeroporto Internazionale di Cancún (CUN)(33.7 miglia)
Aeroporto internazionale di Tulum (TQO)(66.9 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Camere non fumatori
Servizio di pulizia
Posizione
Quinta Avenida Esquina Calle 112 Norte Lote 1 Manzana 569, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Quintana Roo, Messico
Spiaggia di Punta Esmeralda (0.4 miglia)
Playa 88 (1 miglia)
Playa Mamitas (1.1 miglia)
Spiaggia Avenida Colosio (1.2 miglia)
Spiaggia principale di Playa del Carmen (1.2 miglia)
Chiesa di Guadalupe (1.3 miglia)
Opzioni camera
1
Family Concierge Two Bedrooms Master Suite
Dettagli della camera
2 Letti Matrimoniali Extra Large
Posti letto: 6
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
1
Family Concierge Two Bedrooms Master Suite SwimUp
Dettagli della camera
2 Letti Matrimoniali Extra Large
Posti letto: 6
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
4
Camera (Roulette Playa del Carmen or La Perla)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Extra Large
Posti letto: 3
624 ft²
Aria condizionataWi-Fi (gratuito)Bagno privato
6
Two Bedroom Master Suite
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 1 Letto Matrimoniale Alla Francese
1980 ft²
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
5
Family Concierge Junior Suite SwimUp
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
624 ft²
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
6
Family Concierge Suite Nature View
Dettagli della camera
2 Letti Matrimoniali Alla Francese
Posti letto: 3
839 ft²
Zona pranzo separataAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca spa privataVasca spa privata sul tetto
6
Family Concierge Master Suite Nature View
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 3
1140 ft²
Zona pranzo separataAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca spa privataVasca spa privata sul tetto
9
Family Concierge Suite SwimUp
Dettagli della camera
2 Letti Matrimoniali Alla Francese
Posti letto: 3
839 ft²
Zona pranzo separataAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca spa privataVasca spa privata sul tetto
6
Suite (Nature View)
Dettagli della camera
2 Letti Matrimoniali Alla Francese
Posti letto: 3
839 ft²
Zona pranzo separataAria condizionataWi-Fi (gratuito)Soggiorno separatoVasca spa privataVasca spa privata sul tetto
4
Suite Junior (Nature View)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
678 ft²
Aria condizionataWi-Fi (gratuito)Bagno privato
7
Family Concierge Junior Suite Nature View
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
624 ft²
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
3
Master Suite Nature View
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 3
1140 ft²
Zona pranzo separataAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca spa privataVasca spa privata sul tetto
8
Family Concierge Master Suite SwimUp
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 3
1140 ft²
Zona pranzo separataAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca spa privataVasca spa privata sul tetto
Recensioni degli ospiti su Paradisus by Meliá Playa del Carmen - Riviera Maya - All Inclusive
8.5
Molto buono
Sulla base di 1002 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
3%
In coppia
13%
Famiglia
77%
Gruppo
5%
In solitaria
0%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
A Paradisus Playa del Carmen - Riviera Maya, i viaggiatori lodano la cordialità del personale, le piscine e il parco acquatico per bambini, e le camere generalmente spaziose, mentre le opinioni divergono sulla qualità del cibo, la logistica delle prenotazioni e la spiaggia a causa delle alghe stagionali. La maggior parte descrive la struttura come pulita e fortemente orientata alle famiglie, anche se alcuni segnalano aree datate, occasionali problemi di manutenzione o camere con odore di chiuso. Tra le principali fonti di frustrazione ci sono le pressioni per la vendita di abbonamenti, le sdraio difficili da trovare e la presenza di animali come coati o procioni nei pressi delle aree ristorazione all'aperto. Ci si può aspettare un resort vivace e adatto ai bambini, con un servizio e piscine eccellenti, ma è consigliabile pianificare in anticipo e verificare le condizioni della spiaggia.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
A Paradisus Playa del Carmen - Riviera Maya, i viaggiatori lodano la cordialità del personale, le piscine e il parco acquatico per bambini, e le camere generalmente spaziose, mentre le opinioni divergono sulla qualità del cibo, la logistica delle prenotazioni e la spiaggia a causa delle alghe stagionali. La maggior parte descrive la struttura come pulita e fortemente orientata alle famiglie, anche se alcuni segnalano aree datate, occasionali problemi di manutenzione o camere con odore di chiuso. Tra le principali fonti di frustrazione ci sono le pressioni per la vendita di abbonamenti, le sdraio difficili da trovare e la presenza di animali come coati o procioni nei pressi delle aree ristorazione all'aperto. Ci si può aspettare un resort vivace e adatto ai bambini, con un servizio e piscine eccellenti, ma è consigliabile pianificare in anticipo e verificare le condizioni della spiaggia.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Le piscine e il parco acquatico per bambini sono un punto di forza, e molti apprezzano la spa. L'utilizzo della spiaggia è spesso limitato dalle sargassum e le sdraio all'ombra possono essere difficili da trovare.
Recensioni degli ospiti correlate
8
Phuong
29 giu 2025
·
Soggiorno di 5 notti
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
10
Edwin Charles
11 apr 2025
·
Soggiorno di 9 notti
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
8
Rhodabelle Allado
22 ago 2025
·
Soggiorno di 8 notti
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
I would have rated this property 5 stars across the board, but my family and I were disappointed with the dinner options at the all-you-can eat family buffet and the beach wasn’t accessible because of all the sargasm (aka seaweed) that washed onshore everyday we were there. There was also a lack of beach-side activity options. Other than that, my family really loved our week long stay at Paradisus!!
8
Danielle
28 ott 2025
·
Soggiorno di 4 notti
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Brian D
4 ago 2025
·
Soggiorno di 5 notti
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
Overall we had a great stay. Main issues were that the power went out quite a few times. It was only for a short period of time, but bc we had kids with us, we had a few things hooked to the internet so it was a bit disturbing. Also, the Mexican restaurant and the Italian restaurant both did NOT have working AC. Not quite what I’d expect for what we paid. I understand things happen, but non of this was told to us when we made our reservations for these two restaurants and it was quite warm. Also, the steak restaurant Sal was 100% booked all week (Monday-Friday) so we were unable to actually eat there. Yet when walking by Sal at times we would have reserved, it was near empty. Again, not quite what I’d expect or hope for for the price we paid.
10
Ruth L
4 nov 2025
·
Soggiorno di 5 notti
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
8
Nivedhanan Azariah
3 lug 2025
·
Soggiorno di 5 notti
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
Great resort, delicious food, very nice staff. Beach was unaccessible due to the Seaweed.
10
Estephania
12 lug 2025
·
Soggiorno di 3 notti
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
We had the most lovely 4 days here! The hotel is breathtaking. It’s mixes the natural terrain and modern hotel seamlessly. The food was above average for an all inclusive. We love the Mexican and hibachi spot! I used the spa and wow it was wonderful the hydro jets and experience entirely was exceptional! I did not want to leave! Graciela was outstanding!!! She was wonderful and attentive. There aren’t enough words to express how great she was!! My kids loved the water park and the pools with the pirate ship! They were so sad to leave we can’t wait to come back
10
Nathaniel
24 lug 2025
·
Soggiorno di 5 notti
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
Wonderful all inclusive resort! The food was fabulous, the water park was a thrill for the kids, the staff was friendly and helpful. The family concierge service was a real added bonus, with thoughtful touches left in the room each day for the kids and things like reservations handled immediately and without a hitch.
10
Priya
28 lug 2025
·
Soggiorno di 7 notti
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
One of the best stays I’ve ever had - all the staff were friendly and efficient. Same issues as other all inclusive resorts such as not always being able to dine in the al a carte restaurants but that’s no different. Staff tried their best to accommodate dining requests. Amenities were incredible as was the availability for snacks. The facilities were phenomenal for 3/5 year olds and enough to keep adults occupied. Evening entertainment was super fun. Can’t recommend this place enough - will definitely be back and visit more ‘Melia’ or ‘Paradisus’ brand resorts. Thank you to ALL the staff on site for an incredible vacation.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Gli ospiti trovano spesso il resort e le camere molto puliti, con un servizio di pulizia attento. Alcuni segnalano camere con odore di chiuso, insetti o aree che necessitano di più manutenzione.
Recensioni degli ospiti correlate
8
Phuong
29 giu 2025
·
Soggiorno di 5 notti
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
Overall a nice all inclusive. Just needs a little bit repair in some of the walls and doors because of age. Food was great, buffet was a little small though, it was very difficult to book meals at the specialty restaurants because the 6-8pm dinner slots were always taken up. There’s were a lot of cute hang out space but a lot of it was outdoors without any ac so it was hot and humid. The housekeeping was excellent, came to refresh our beds and towels daily. The activities were very kid friendly. Spa was very nice.
2
HAITHAM
30 mag 2024
·
Soggiorno di 7 notti
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
Very short staffed and not a high end resort Unkept property - everything is falling apart especially the pools and water park. Nobody around to clean up the common pool areas. There was VERY unsafe conditions at the water park. There was garbage left for a whole week that nobody cleaned. The pools themselves never get cleaned at night. The room have broken doors, fridges, AC and more. The food selection at the buffet is limited and not flavorful. There is no nightly entertainment past 8pm and not much for the kids to do. The beach was not maintained either.
6
Napoleon
25 giu 2024
·
Soggiorno di 10 notti
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
Second time visiting Paradisus, our first visit3 years ago was delightful, amazing, and overall wonderful. The property was immaculate well kept , seems there was an army of staff working to keep the resort in an excellent condition and the other half keeping guest entertained and well fed. The food quality from the buffet to the specialty restaurant was deliciously planned out and prepared. Now June 2024 the property is falling apart , the buildings are in such disarray and disrepair it hardly qualifies for a resort status , the staff for the most part are extremely hard working and doing the best they can with limited staff on hand ! The food was ok at best. The executive chef could have done a better job improving on that end . The furniture around the entire property is dated and torn in some cases dangerous to use. The cleanliness around the entire property including public spaces, hallways, and public restrooms are dirty and most cases missing soap, paper towels and some times toilet paper. The entertainment was limited to very cramped spaces and small productions . We were used to having large theatrical production in the resort’s theater . Last but not least it took over an hour to check us in ! Seemed the front desk personnel were not knowledgeable of friendly!
8
Danielle
28 ott 2025
·
Soggiorno di 4 notti
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
8
Ramon
30 lug 2025
·
Soggiorno di 6 notti
The property was pretty clean
The property was pretty clean
10
Ruth L
4 nov 2025
·
Soggiorno di 5 notti
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
Wonderful staff. Room cleaned beautifully everyday. Quality food and drinks! The facility itself was so clean and relaxing. Such a beautiful atmosphere. Beyond accommodating for families. The waterpark seriously just adds so much fun for them. We have 3 boys so it was above and beyond for us!! Food was delicious and fresh. I honestly have nothing bad to say. Will definitely be going back.
10
Maria
7 nov 2025
·
Soggiorno di 4 notti
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
10
Paul
9 giu 2025
·
Soggiorno di 5 notti
We had a new roach every day in the room
We had a new roach every day in the room
8
Hectaryna Biennely
19 ago 2025
·
Soggiorno di 6 notti
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
The hotel was really nice, but it’s not ocean view, and it was a bit dirty the whole time, so we didn’t really use it. The activities only happen while we were all at dinner, and on weekdays, everything is super quiet on the weekends. The food was okay, but there weren’t many options for kids, and for those who don’t eat pork, this hotel doesn’t offer many options. Overall, the hotel is kept clean, but it definitely needs some color and updating.
4
Ron
12 ago 2024
·
Soggiorno di 5 notti
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
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Camere
Le camere sono generalmente spaziose e confortevoli, con opzioni per famiglie e accesso diretto alla piscina molto popolari. Alcuni ospiti notano un arredamento datato, occasionalmente rumore nei corridoi o problemi di comfort come biancheria da letto e aria condizionata.
Recensioni degli ospiti correlate
6
Anthony
21 lug 2024
·
Soggiorno di 5 notti
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
10
Karen
22 nov 2024
·
Soggiorno di 5 notti
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
We received an upgraded room and it was beautiful, it had a bedroom, so it made it convenient as i get up earlier than my wife.The staff was incredible, very friendly and drink service was incredible. The restaurant food was really good but buffet was underwhelming, and it was difficult to get a decent reservation time. Beachside drinks were limited and I was told my bracelet wasnt good one day, so a waitress had to serve us from the main building which was a long walk away. We went with our grandkids, I am 61 and had a ball in the kids waterpark. Overall very satisfied, better buffet, Better beach bar with snacks would be a big bonus.
8
Angela
14 nov 2024
·
Soggiorno di 5 notti
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
10
Ezequiel
3 ago 2025
·
Soggiorno di 4 notti
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
Resort was beautiful. Food was great, def recommended getting the family concierge. Room was very nice, clean and room service was excellent. Travelled with two kids, ages 7 and 9, they had a blast.
10
Rafal
16 apr 2025
·
Soggiorno di 7 notti
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club. We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced. However, these were minor issues and our stay was excellent overall.
6
Dyango
5 set 2025
·
Soggiorno di 5 notti
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
10
Jennifer Erin
23 giu 2025
·
Soggiorno di 5 notti
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
Amazing property for families. We had a family concierge swim up suite and we absolutely enjoy being able to jump into the pool from our balcony. Veronica H was our concierge and she made it so special for our kids. We celebrated my son’s birthday and she helped make it so special. We can’t wait to go back.
10
Laura
7 feb 2026
·
Soggiorno di 3 notti
Las habitaciones grandes y bonitas
Las habitaciones grandes y bonitas
4
Ron
12 ago 2024
·
Soggiorno di 5 notti
The room wasn’t clean properly and very old
The room wasn’t clean properly and very old
10
Jay
31 ott 2025
·
Soggiorno di 9 notti
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
Wonderful stay, rooms well kept and food and entertainment were all good. Veggie options could be better. Big shout out to Laura at the Cesius Pool bar - worked tirelessly and always with a smile - a true credit to the hotel. Senen and Omar for looking after our family and anything we needed
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Servizio
Il personale è ampiamente lodato per la sua cordialità e disponibilità, con molte esperienze positive con il servizio concierge. Tra i lati negativi ci sono le insistenti proposte di abbonamenti e occasionali problemi con le prenotazioni o il servizio.
Recensioni degli ospiti correlate
10
Anuj
27 feb 2025
·
Soggiorno di 4 notti
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
10
Nicolas Vito
24 giu 2025
·
Soggiorno di 10 notti
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
Hotel was excellent from the facilities to restaurants and service. Our family concierge Jonathan Vergara went above and beyond in making our stay as great as possible. Would recommend
8
Danielle
28 ott 2025
·
Soggiorno di 4 notti
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
The pools are amazing especially for kids . Awesome water park with slides . The staff were very friendly and helpful . They are more friendly before you decline their invitation to the 45 meeting regarding their membership, once you decline their tune changes real quick . The room we had was spacious but smelled like mold … I didn’t think it was too bad at first but as the days went on I started to realize it was pretty strong . I didn’t want to go through the hassle of changes rooms although I should have because my whole family has come down with mold toxicity symptoms , headache, stuffy nose, sore throat , cough . All of our stuff that we traveled with smells like mold , even after washing . I had to throw the non valuables out and wash everything else in vinegar . If your room smells like mold please don’t stay in it like we did , not worth it . I wish I had moved . Property itself is nice, clean, does not smell like mold .
10
Geraldine
24 ago 2025
·
Soggiorno di 6 notti
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
10
Maria
7 nov 2025
·
Soggiorno di 4 notti
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
Really enjoyed my stayed at Paradisus Playa del Carmen. I loved how clean my room was. House keeping Maritza was amazing. Overall the whole resort was cleaned, the food was delicious and the customer service was spectacular. Thank you!! We will definitely be returning.
8
Alexa M
29 giu 2023
·
Soggiorno di 5 notti
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
Great property! Tons of restaurants and bars! Only reason I am not giving it a 10…Concierge is 8 out of 10. Lots of miscommunication. Restaurant Reservation staff is terrible! Susana is not friendly.
6
Pia Nicole
2 ott 2025
·
Soggiorno di 5 notti
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
While we wanted to have an amazing stay, several unexpected and troubling issues prevented us from enjoying this resort. The most upsetting incident involved my brother-in-law's missing wallet. He realized it was gone on the morning of check-out; it contained his Green Card, driver's license, and about $200 cash, and had not been taken out of the room. After the front desk initially reported no luck with lost and found, and we had to submit a costly application for temporary travel documents, we pushed to file a security report. Shortly thereafter, the wallet was suddenly "found" by the pool, a location he hadn't taken it to. The cash was missing. This entire episode was highly suspicious and frankly disturbing. Beyond the security issue, the service around my VIP booking perks was extremely poor. I had reserved through Expedia and was promised a $200 room credit. Upon check-in, this was never mentioned. When I raised the issue, the resort replaced the credit with a coupon book for things like spa and food/beverage. These coupons were then difficult to redeem; we were unable to use one at a restaurant because it was supposedly "not assigned to the room." The resort made it needlessly challenging to receive a benefit we were guaranteed. To top it off, the maintenance in our building was visibly lacking. We noted unpainted areas, patches on the walls, and ongoing work that detracted from the resort atmosphere.
10
Luis
23 ago 2025
·
Soggiorno di 5 notti
Service was amazing. Concierge was above and beyond.
Service was amazing. Concierge was above and beyond.
10
martha
4 set 2024
·
Soggiorno di 3 notti
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
This is my second time with my family at Paradisus playa del Carmen and I absolutely love it. My family and I had an amazing time the food and entertainment were great. Very clean!! The drinks were always on point. The staff was amazing my family concierge Fabian was awesome very kind and thoughtful always concerned with mine and my kids needs. The service by the family concierge pool was outstanding as busy as Salvador was with all the other patrons he still made a point to serve with a smile and give us the most outstanding service as goes for the bartenders in the family pool bar both Luis’s were amazing. Honorary mention to other great servers with outstanding service Amaya, yoshio, Moses, and Erik I cannot wait to go back. Thank you for another great stay!!
10
Elizabeth
7 nov 2025
·
Soggiorno di 3 notti
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
Everything was great! Our room was clean and the entire staff was so nice and respectful. Our Family Concierge, Adrian was super helpful and knowledgeable from helping us plan the cenote excursion to making dinner reservations. Even without it, there were so many options and activities throughout the day. We would definitely go back!
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Posizione
Disposizione compatta e facilmente esplorabile a piedi, con accesso diretto alla spiaggia e comoda vicinanza alle attrazioni di Playa del Carmen. L'area esterna ai cancelli può sembrare meno curata e le condizioni della spiaggia variano a seconda delle alghe.
Recensioni degli ospiti correlate
10
Oscar
9 lug 2025
·
Soggiorno di 3 notti
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
Nice hotel we plenty of restaurants and amenities, only issue was the beach which was with a lot of sea weed.
10
JOSE JOAQUIN GONZALEZ
20 set 2023
·
Soggiorno di 1 notte
Lugar súper bien ubicado!
Lugar súper bien ubicado!
10
KATE
28 gen 2025
·
Soggiorno di 2 notti
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.
10
Helphy Rafael
25 set 2023
·
Soggiorno di 4 notti
Property is very well located
Property is very well located
10
Dmitry
25 nov 2024
·
Soggiorno di 4 notti
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
Compact, walkable hotel. 2-4 minute walk to anywhere on the property. The beach was great, wonderful waterpark for kids to play. Variety of restaurants with good food, availability and service. The buffet had somewhat of a limited selection, but the food was well made and buffet food variety is not a priority for me. The dinners at the restaurants were great.
10
Sam A
7 set 2023
·
Soggiorno di 5 notti
Property is great, beach smells like there is a sewage spill.
Property is great, beach smells like there is a sewage spill.
8
Sara
16 mar 2023
·
Soggiorno di 6 notti
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
I loved this resort! We originally had a boutique hotel booked in Tulum but switched to this resort. It is located in the middle of Playa del Carmen, which is rare for a large, all inclusive resort. Perfectly situated 30-45 minutes from the Cancun airport and 5 minutes from downtown Playa del Carmen. The resort itself was stunning! Beautiful, and very large. Several pools, restaurants, a Nespresso coffee bar, shopping area, and a stunning beach area. The resort is entirely mirrored for adults only. So basically, it is 2 hotels in one! The buffets were lovely, so fresh and probably the best all inclusive food I have had anywhere! Family friendly resort with many kids activities but also, the privacy for adults only! Essentially, you have access to 2 resorts in 1!
10
Leonid
9 mar 2025
·
Soggiorno di 8 notti
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
10
William
16 giu 2025
·
Soggiorno di 9 notti
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
The hotel and staff are amazing. The beach had a bad seaweed problem as we went during the season for that. Not the hotels fault at all, though
10
Marlon
5 giu 2023
·
Soggiorno di 6 notti
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
Overall, Paradisus offered a very pleasant experience. The best part of the stay was the staff. The staff was very friendly and service was 10/10. The area surrounding the resort was a bit concerning as there were groups of people around selling items and graffiti on walls. Once in the gates, the property was gorgeous and felt very safe. The room we booked was very nice, however, we did not receive the complimentary wine and did not receive restocks on the minibar. The sliding door to the shower room was broken and did not slide making it difficult to get in and out. The food and atmosphere was top notch and would highly recommend others to stay here. With a beautiful pool area and very close proximity to the beach, made it convenient to have a nice, relaxing vacation.
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Ristorazione
I pasti al ristorante sono spesso apprezzati, ma il buffet è frequentemente descritto come ripetitivo o nella media, e ottenere una prenotazione ragionevole per la cena può essere difficile. Alcuni ritengono che le opzioni vegetariane e per bambini siano limitate.
Recensioni degli ospiti correlate
6
Hanife
29 lug 2024
·
Soggiorno di 7 notti
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
8
Hudson
23 giu 2024
·
Soggiorno di 9 notti
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
I been here a few times and the kids water park is what keeps bringing me back. The specialty restaurants are impossible to make reservation. So you are stuck with a single buffet restaurant for your entire trip, in my case 10 days. Definitely not a great way to spend your expensive vacation eating.
8
Mayra Y
13 ago 2024
·
Soggiorno di 4 notti
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
10
Geraldine
24 ago 2025
·
Soggiorno di 6 notti
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
The resort itself is beautiful and very family friendly. I traveled with two small children (ages 3 and 5), and there were plenty of activities to keep them entertained. However, I do want to note an issue we experienced with dinner reservations. We arranged our reservations through a staff member named Natalia (with tattoos and both arms), who confirmed that our dinners were booked for three consecutive nights. Since my husband was only in the country for those three nights, these reservations were very important. Unfortunately, when the time came, we were told that no reservations had actually been made. As a result, we ended up dining at the buffet for all our meals. While the buffet was decent, it was disappointing given the effort we put into planning and the importance of those dinners for my husband’s stay. What made the situation worse was that guest services were neither helpful nor understanding. They even acted as if they didn’t know who Natalia was, which was very frustrating. By the time they offered to book whatever was left at the other restaurants, it was too late, my husband had already left.
8
Angela
14 nov 2024
·
Soggiorno di 5 notti
Food was excellent! Rooms were spacious and so many amenities. Will be back!
Food was excellent! Rooms were spacious and so many amenities. Will be back!
6
Dyango
5 set 2025
·
Soggiorno di 5 notti
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
The resort is very kid-friendly — our kids loved the Aquazone and the foam party at the pool, and the main areas were nice. Housekeeping did a great job keeping the rooms tidy, but the buildings with the rooms still felt dated, like the décor hadn’t been touched in 15 years. The food was the biggest letdown: salty, repetitive, and not very fresh, and a few of us even felt unwell. Room service was also painfully slow — over an hour wait for things that usually come out right away. On top of that, there was little AC or fans in many spots, so it was uncomfortably hot in the restaurants. Overall, amazing for kids, but the food, dated rooms, and slow service really took away from the experience.
8
Kevalkumar T
28 mag 2025
·
Soggiorno di 4 notti
Need more vegetarian friendly food
Need more vegetarian friendly food
6
Jennifer Maria
3 set 2025
·
Soggiorno di 4 notti
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
Received no VIP benefits even though we booked it as VIP Access. Room cleaning was top notch they were amazing. Super nice and left the room spotless. Ibana Japanese restaurant was a great experience!! Hostesses at restaurants and booking them were not very friendly. Amenities in the hotel shared bathrooms were either broken or dirty. Pools were fun and water park was great. We loved this place 2 years ago. This year was OK.
10
Kevin Nicolas
8 apr 2025
·
Soggiorno di 9 notti
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
10
John
27 ott 2024
·
Soggiorno di 7 notti
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Great stay. Great for families. Food was outstanding and better than our last stay a few years ago.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
10
Saul Mauricio
2 ott 2026
·
Soggiorno di 1 notte
Quiero agradecer por el
Quiero agradecer por el
10
Francisco Javier
27 set 2026
·
Soggiorno di 4 notti
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
Las instalaciones son de lo mejor y la atención de todo el personal hace que te olvides que no estás en casa !!!!
10
Renee
23 set 2026
·
Soggiorno di 5 notti
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
Estancia excepcional! Les platicamos que íbamos de luna de miel y nos ayudaron a movernos al Solo adultos. Y se fueron de lo más lindo y detallistas con nosotros. Definitivamente, volveremos
8
Yaron
11 ago 2026
·
Soggiorno di 7 notti
Just a heads-up: this hotel has a lot of young children, so I don’t think it’s the most suitable option for teenagers. The adults-only section is separate and is for guests 18 and older. If you’re traveling with kids between 10 and 18, I personally wouldn’t choose this hotel. I would recommend choosing a different alternative that has a better atmosphere and is more suitable for teenagers.
Just a heads-up: this hotel has a lot of young children, so I don’t think it’s the most suitable option for teenagers. The adults-only section is separate and is for guests 18 and older. If you’re traveling with kids between 10 and 18, I personally wouldn’t choose this hotel. I would recommend choosing a different alternative that has a better atmosphere and is more suitable for teenagers.
6
Victor
11 ago 2026
·
Soggiorno di 5 notti
Guest concierge (stationed around the property) should consider treating all patrons (regardless of race) in a similar manner.
Guest concierge (stationed around the property) should consider treating all patrons (regardless of race) in a similar manner.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-14: 441.0613725748596USD
- 2026-11-15: 300.66228071435546USD
- 2026-11-16: 413.8621309746704USD
- 2026-11-17: NO DATA
- 2026-11-18: 312.27434423168944USD
- 2026-11-19: 299.62615759069826USD
- 2026-11-20: 362.6169445315857USD
- 2026-11-21: 478.98735578079226USD
- 2026-11-22: 461.17181298983763USD
- 2026-11-23: 404.86315866763306USD
- 2026-11-24: NO DATA
- 2026-11-25: 462.7958622850647USD
- 2026-11-26: 462.7958622850647USD
- 2026-11-27: NO DATA
- 2026-11-28: 403.874958089386USD
- 2026-11-29: 325.3512424639587USD
- 2026-11-30: 328.799309990387USD
- 2026-12-01: 409.86026189819336USD
- 2026-12-02: 409.86026189819336USD
- 2026-12-03: 409.86026189819336USD
- 2026-12-04: 409.7073068638611USD
- 2026-12-05: NO DATA
- 2026-12-06: 450.81125482272336USD
- 2026-12-07: 395.7164139610901USD
- 2026-12-08: 394.59279180789184USD
- 2026-12-09: 409.86026189819336USD
- 2026-12-10: 408.8580278217468USD
- 2026-12-11: 409.86026189819336USD
- 2026-12-12: 367.76656530133056USD
- 2026-12-13: 391.89031697357177USD
- 2026-12-14: 391.729756254364USD
- 2026-12-15: 409.86026189819336USD
- 2026-12-16: 409.86026189819336USD
- 2026-12-17: 450.81125482272336USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: 620.5934631003418USD
- 2026-12-22: NO DATA
- 2026-12-23: 728.4621321046143USD
- 2026-12-24: NO DATA
- 2026-12-25: 782.3929666455689USD
- 2026-12-26: 721.0535892733765USD
- 2026-12-27: NO DATA
- 2026-12-28: 914.2379178038329USD
- 2026-12-29: 908.153504517334USD
- 2026-12-30: 878.2770281875USD
- 2026-12-31: NO DATA
- 2027-01-01: 852.3032778029785USD
- 2027-01-02: 805.3669810696412USD
- 2027-01-03: 731.4548008357544USD
- 2027-01-04: 409.86026189819336USD
- 2027-01-05: 409.86026189819336USD
- 2027-01-06: 368.91724484674074USD
- 2027-01-07: 409.86026189819336USD
- 2027-01-08: 409.86026189819336USD
- 2027-01-09: 409.86026189819336USD
- 2027-01-10: 398.8778548588257USD
- 2027-01-11: 541.382711825653USD
- 2027-01-12: 579.6425038292847USD
- 2027-01-13: 579.6425038292847USD
- 2027-01-14: 398.8778548588257USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Al momento del check-in è necessario fornire la carta di credito utilizzata per la prenotazione in presenza del titolare e del relativo documento di identità comprensivo di foto. Eventuali altre richieste devono essere concordate con la struttura prima dell'arrivo.Se hai domande, contatta la struttura tramite i recapiti indicati sulla conferma di prenotazione. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Per le prenotazioni di gruppo (più di 8 camere nella stessa struttura e per le stesse date) possono essere previste politiche di cancellazione speciali o costi aggiuntivi.
- Questa struttura accetta solo pagamenti con carta di credito; non si accettano contanti
- La struttura è dotata di un estintore antincendio
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- L'accesso ad alcuni servizi potrebbe essere limitato. Per maggiori informazioni, contattare la struttura utilizzando i recapiti indicati nella conferma della prenotazione.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
- Questa struttura è LGBTQ+ friendly e accoglie tutti gli ospiti, senza alcuna distinzione.
Dati dell'attività
Codice di registrazione della struttura 008-007-005339/2025
- Il check-in anticipato è a pagamento e soggetto a disponibilità
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Camere non fumatori
Servizio di pulizia
Attività
Piscina
Giardino
Spiaggia - nelle vicinanze
Piscina bambini
Piscina scoperta
Mobili da esterno
Pool (Seasonal Outdoor)
Terrazza
Fitness Center (nearby)
Water Park
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito
Informazioni generali
Ristorante
Camere non fumatori
Massaggi
SPA e centro benessere
Barbiere/Estetista
Mini-club
Colazione in camera
Beach Sun Loungers
Snack Bar/Deli
Servizi
Servizio di pulizia
Sportello bancomat
Deposito bagagli
24-Hour Front Desk
Concierge Services