Name: Hillside Inn Pembroke
Address: 638 Pembroke St. East, Pembroke, Canada, Pembroke, Ontario, CA
Price range: US$60–US$100 per night
Rating: 7.69

What guests think

Reviews of Hillside Inn Pembroke describe a budget-friendly, basic motel with many clean, updated rooms and tidy grounds, but with recurring complaints about hard mattresses, occasional odors or humidity, and inconsistent maintenance and housekeeping across different stays.

Staff are frequently described as friendly and accommodating, though some guests report rigid early check in policies and the odd service lapse, such as a billing concern or slow response to noise issues. The location is convenient on the main strip, with food and shops nearby, but there is no on site dining. Expect a simple, low cost stay with variable comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Grounds are well kept with flowers and outdoor seating or small porches, and parking is generally easy though line markings can be faded. Smoking outside rooms and ashtrays are present, which some guests found unappealing.

Related guest reviews

8

Taylor

10 Jul 2025

·

Stayed 2 nights

Quiet with kind staff and relatively clean property! Near restaurants and convenience stores which is helpful. Having the room with the screened in porch was a fun plus :)

10

Charlina

17 Oct 2024

·

Stayed 1 night

Property is very nicely maintained & landscaped - shows prelude of ownership. Front desk reception was polite, friendly, and accommodating. Rooms are newly renovated and VERY clean. This is a family operated motel and not a hotel, so have realistic expectations when you arrive. If you’re expecting a Holiday Inn, then go stay there. If you want reasonably priced, very clean, quiet, and a good night sleep, then I highly recommend a stay here. I will be back as I have family in the area.

8

Bev

19 Aug 2025

·

Stayed 1 night

The property was lovely

10

Sherri

8 May 2024

·

Stayed 1 night

This is a cute property. I had the only room upstairs that was supposed to be non-smoking. The little porch room outside of my room had an ashtray in it and smelled like smoke. Outside of this, it was a good stay.

10

Vania

31 Aug 2024

·

Stayed 1 night

Although a bit older, this was a very cute and clean property. Handy location, great parking, great outdoor space for morning coffee.

10

Miranda

24 Sept 2024

·

Stayed 1 night

Ash trays

8

Alex

22 Apr 2025

·

Stayed 2 nights

Why are you allowing guests to smoke right in front of the rooms? Second hand smoke is pretty dam disgusting!!!

8

Katherine

5 Aug 2025

·

Stayed 1 night

The Hillside Inn is a nice alternative to the chain hotels. Clean and well located with a good restaurant within walking distance. Beautiful patio area to enjoy your morning coffee or evening cocktails.

10

Joan

2 Sept 2025

·

Stayed 2 nights

This is an excellent hotel to stay at. The only thing I didn’t like is the parking spaces are not very visible because the lines are badly faded so it’s extremely difficult to park within your own parking space. Often other guests are also parked outside their lines as well for the same reason

8

Elizabeth Cornelia

27 May 2024

·

Stayed 2 nights

Big room with outside seats. Everything was clean and check in was nice.

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AI-generated summary based on recent guest reviews

Cleanliness

Housekeeping feedback is mixed: many guests found rooms very clean, while others reported stained or dirty linens, mold, dust or spider webs, odors, and occasional pest issues.

Related guest reviews

10

Dan

29 Nov 2025

·

Stayed 1 night

Room was very clean.

8

Brittany

7 Jun 2024

·

Stayed 1 night

Rooms looked to be recently updated. Very clean. My neighbouring guests were a little loud, but nothing my noise machine couldn't cancel out. Overall great stay.

2

Christopher

23 Nov 2025

·

Stayed 1 night

The bath mat was dirty and there was a used bar of soap on the sink. The bed was very uncomfortable and noisy. Other guests can be heard very clearly outside, in front of the room. The TV didn't work properly.

2

Sherry L

11 Oct 2024

·

Stayed 1 night

Do not stay here. It’s is not clean at all. You can slap some paint on anything and make it look nice. This place is filthy. The sheets were disgusting. The place smelled like urine and the bed was and frame were full of hair! FULL! the floor in the shower sank. I never stepped on the floor without my shoes on.

10

Monique

26 Aug 2025

·

Stayed 1 night

Very clean and quiet rooms. Property well groomed with flowers and also very neat.

10

Darrel

17 Jul 2025

·

Stayed 1 night

Very clean I would come again

4

Jo-Anne

27 Jun 2024

·

Stayed 1 night

The first room we tried was so full of smoke, it burned my nostrils and lungs immediately upon entry. The owners advised us that the maid cleans the rooms so they were not aware. They did offer a second room and it was tolerable. There were spider webs in the bathroom and definitely not clean in the corners of the room. However, the bed was clean and comfortable, the fridge was clean and the shower was hot.

2

Jasmine

14 Nov 2025

·

Stayed 1 night

-Front desk tried to double charge me. -Front staff left everyone’s booking in the open for anyone to see -Bed and pillow were like laying on a hard ground - Bathroom had black mould in the corner, and overall dirty (including what look like blood marks on the wall) and a dead fly in the sink. - Dirty towel was left on the shower. Place was 100X nicer before change of ownership. Will not stay in again, and advise others to avoid.

10

Joan

13 Oct 2025

·

Stayed 2 nights

The room was perfect and very clean. The motel is central to everywhere I travelled.

2

Melissa

4 Jan 2025

·

Stayed 1 night

La chambre était très sale. Résidus de savon sur le lavabo, murs sales, cheveux dans les serviettes. Il y avait des fourmis partout dans la chambre. Pas cher mais ne vaut pas cher.

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AI-generated summary based on recent guest reviews

Rooms

Many rooms are recently updated and generally quiet, but comfort is mixed: beds and pillows are often very firm and some rooms have musty or smoke odors, loud or inconsistent A/C or heat, and occasional TV problems. Noise from neighboring guests can carry.

Related guest reviews

10

michael

16 Nov 2024

·

Stayed 1 night

loved the price and easy check in as for quiet not sp much as I could hear the person in #30 sneezing I was in #29..

6

Nancy

19 Oct 2025

·

Stayed 1 night

Was denied early entry to change for a wedding out of town. Just wanted to drop off bags, change and be gone. We didn’t arrive to sleep to well after midnight. When we arrived at 11:30 parking lot was empty. He wanted to charge an extra day. Rooms has a musty smell.

10

manuela

7 Oct 2024

·

Stayed 1 night

Our room is spacious, very quiet, the 2 queen beds excellent. We couldn't watch TV, it didn't work. Very clean.

6

Wade

13 Oct 2025

·

Stayed 1 night

Not a bad place to stay when driving through Pembroke. Room some dampness to it which was not great, and the thermostat for the heat didn't seem to work. It was fairly clean and the beds were comfortable.

6

Elizabeth

28 Jul 2024

·

Stayed 1 night

The property was fine - new floors - the mattresses were awful - it was so hard I couldn't get comfortable at all - never had any thing like it and I have travelled alot - the other wasn't too bad but the bottom of the bed was metal - so every time he moved you heard a sound - ridiculous - I should of asked for my money back -

6

Melanie

7 Sept 2023

·

Stayed 1 night

Convenient and easy check in. Nothing outstanding in terms of welcoming or friendliness, but it was nice and efficient. The room itself was good for the price as it was clean, seems to be recently updated and had amenities as described. Air conditioning is quite loud so could be a problem for light sleepers (we use earplugs so were ok). During our stay there was a small group a couple of rooms over who were sitting out with really loud conversation and music (looked like longer term guests, but we could be wrong). Other rooms were also enjoying outdoor areas but a more reasonable and respectful noise level. We would have thought management would have asked the loud guests to keep it down. In good news though, they took it inside early (9ish), so was fine for sleeping time. Overall it was good, especially for the price. Enjoyment just depends who you get for neighbours which is the same anywhere you choose.

8

Amanda

30 Jul 2025

·

Stayed 1 night

The motel was renovated. Staff was quick to check me in. Only thing was that the bed made a weird metal noise anytime i slightly moved. Located on the main strip everything was close by and convenient.

10

David

24 Nov 2025

·

Stayed 1 night

At this price point, I doubt you would find anything better. Quiet room with tv and two good sized beds plus a little table and two chairs. Neat and clean, updated flooring. Bathroom also clean and with newish vanity. Also right next door is a pretty good restaurant/bar. Everything you need in a motel.

8

Nicole

11 Aug 2025

·

Stayed 1 night

It is an old building but well maintained and clean. Beds could use some new mattresses as one is very soft in the middle and the other is way too hard. More pillows would also be helpful

4

Brenda

17 Aug 2025

·

Stayed 1 night

There are grocery stores and restaurants just a short 5 minute drive away. No dining at the hotel. Haven't tried the bed yet, but mattress feels firm and bedding looks fresh. The room, however, is old and tired. It smells of cigarettes. We just dumped our stuff and left. Spent from 5pm to 9pm out and about because we didn’t want to spend ant more time in the room than we had to. I guess thats what you get for less than $150!

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Service

Staff are often praised as friendly, helpful, and efficient at check in, and some quickly resolved issues or provided extras. A few guests cited rigid early check in rules, a potential double charge, or brusque communication.

Related guest reviews

6

Nancy

19 Oct 2025

·

Stayed 1 night

Was denied early entry to change for a wedding out of town. Just wanted to drop off bags, change and be gone. We didn’t arrive to sleep to well after midnight. When we arrived at 11:30 parking lot was empty. He wanted to charge an extra day. Rooms has a musty smell.

10

Ann

18 Sept 2023

·

Stayed 2 nights

staff awesome an helpful

6

Jen

1 Apr 2025

·

Stayed 1 night

Front desk was very helpful. Located in a good spot close to amenities. The one thing I did not like was when I pulled the bed sheets back to find dirt and stains on the sheets and pillows. You get what you pay for. Front desk came quickly even though it was very late at night when we arrived and resolved the situation quickly.

10

NIKHIL

4 Jan 2023

·

Stayed 19,360 nights

polite and friendly staff

10

Mario

23 May 2025

·

Stayed 1 night

Quick check-in, recently renovated.

2

Jasmine

14 Nov 2025

·

Stayed 1 night

-Front desk tried to double charge me. -Front staff left everyone’s booking in the open for anyone to see -Bed and pillow were like laying on a hard ground - Bathroom had black mould in the corner, and overall dirty (including what look like blood marks on the wall) and a dead fly in the sink. - Dirty towel was left on the shower. Place was 100X nicer before change of ownership. Will not stay in again, and advise others to avoid.

8

Brian

8 Jan 2025

·

Stayed 1 night

Called me asking when I'd arrive. A little rude I think.

10

Ruohan

29 Aug 2025

·

Stayed 1 night

The landlord was very friendly. I didn't know the local customs, so I checked out early and took the key away. After returning the key to the landlord, he forgave me for my mistake and provided me with a temporary rest area. The service here is also very good. The bed is very big and comfortable to sleep. They also provide free coffee (you need to make it yourself)

10

JM

13 Jul 2025

·

Stayed 2 nights

Friendly staff, quiet location, excellent housekeeping and a nice place to stay. Strongly recommended!!!!!!!!!

4

Sandra

19 Oct 2025

·

Stayed 1 night

We were early to book in and we were adamantly told check in was 3 p.m. and not before unless we paid an extra day. We mentioned we had to change our clothes to go to a wedding in one hour however the answer was still NO. Totally inconsiderate to our needs. So we had to change our clothes in the car. One of our two rooms was so smelly (foul odour) we had to insist to be moved to another unit. This took some hard balling but finally they conceded and we were allowed to move. We have all agreed (party of four) that we will never utilize their services again. The price was fair, bedding was crisp and clean as were the towels.

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AI-generated summary based on recent guest reviews

Location

Convenient for road trips and the main strip, with restaurants, shops, and services nearby; several guests also noted quiet surroundings. A few mentioned limited dining within easy walking distance.

Related guest reviews

10

Richard

24 Jul 2025

·

Stayed 2 nights

Excellent place to stay. Close to everything you need.

10

Rob

24 Jun 2023

·

Great choice for hotel stay in pembroke, very clean & great value. Close to everything and very walkable

10

Michelle

27 Dec 2024

·

Stayed 1 night

Neat and clean. Good location.

8

James

31 Oct 2024

·

Stayed 1 night

This is my normal place to stay when visiting in Pembroke. Cheapest rates in town but while dated, clean and comfortable. Wifi is good, great places to eat in walking distance and short trip to shopping and downtown/waterfront areas. Staff are friendly. Never had an issue over the years

10

Lynne

11 Oct 2024

·

Stayed 3 nights

I found this property to be great. My room was extremely neat and tidy and the location was central to everywhere i had to go dueing my stay. The staff were very polite and accommodating. I will definitely stay there again!!

8

Katherine

5 Aug 2025

·

Stayed 1 night

The Hillside Inn is a nice alternative to the chain hotels. Clean and well located with a good restaurant within walking distance. Beautiful patio area to enjoy your morning coffee or evening cocktails.

10

Joan

13 Oct 2025

·

Stayed 2 nights

The room was perfect and very clean. The motel is central to everywhere I travelled.

8

Richard

14 Oct 2025

·

Stayed 2 nights

The room was very clean and had enough space. We were 3 in the room and that made it a bit stuffy for the 2 days we were there. Ventilation is not the best, humidity build up was our only concern with an extended stay! The facility was well maintained and had lot of flower everywhere. Very beautiful. Walking distance to food, drink and pharmacy all right there. We would stay there again!

8

Leanne

22 Sept 2025

·

Stayed 2 nights

Good price and clean in a convenient area !

8

Antonio

17 Aug 2025

·

Stayed 1 night

It was a ok place for one night. Limited options of restaurants at a walking distance.

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Dining

No on site dining is noted, but several reviews mention restaurants and bars next door or nearby, with mixed impressions of quality.

Related guest reviews

6

deborah

10 Jun 2024

·

Stayed 1 night

The room needed reading lamps, a plug for the tub and we could only get one channel on the TV. However it was updated and clean, staff was friendly. For one night it was fine. Good taco place next to it.

6

Brent

19 Oct 2024

·

Stayed 2 nights

Wonderful owner friendly . Place was clean the property was beautiful. Restaurants in the area was horrible. Nice people was a good experience except for the crappy restaurants and tv

8

John

23 Oct 2024

·

Stayed 2 nights

For the price it was perfect for a two night stay. Lean and well maintained. Good restaurant (Fresco’s) next door.

8

Taylor

10 Jul 2025

·

Stayed 2 nights

Quiet with kind staff and relatively clean property! Near restaurants and convenience stores which is helpful. Having the room with the screened in porch was a fun plus :)

8

James

31 Oct 2024

·

Stayed 1 night

This is my normal place to stay when visiting in Pembroke. Cheapest rates in town but while dated, clean and comfortable. Wifi is good, great places to eat in walking distance and short trip to shopping and downtown/waterfront areas. Staff are friendly. Never had an issue over the years

8

Katherine

5 Aug 2025

·

Stayed 1 night

The Hillside Inn is a nice alternative to the chain hotels. Clean and well located with a good restaurant within walking distance. Beautiful patio area to enjoy your morning coffee or evening cocktails.

10

Aimee

26 Sept 2023

·

Stayed 4 nights

I loved how quiet and convenient evertything was so close to shopping and dining. Staff were very friendly and rooms where extremely ean. I i highly recommend staying here.

10

David

24 Nov 2025

·

Stayed 1 night

At this price point, I doubt you would find anything better. Quiet room with tv and two good sized beds plus a little table and two chairs. Neat and clean, updated flooring. Bathroom also clean and with newish vanity. Also right next door is a pretty good restaurant/bar. Everything you need in a motel.

4

Brenda

17 Aug 2025

·

Stayed 1 night

There are grocery stores and restaurants just a short 5 minute drive away. No dining at the hotel. Haven't tried the bed yet, but mattress feels firm and bedding looks fresh. The room, however, is old and tired. It smells of cigarettes. We just dumped our stuff and left. Spent from 5pm to 9pm out and about because we didn’t want to spend ant more time in the room than we had to. I guess thats what you get for less than $150!

8

Antonio

17 Aug 2025

·

Stayed 1 night

It was a ok place for one night. Limited options of restaurants at a walking distance.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $74	2 $74	3
4	5	6 $83	7	8	9	10 $83
11 $70	12 $83	13 $83	14 $83	15 $62	16 $62	17 $62
18	19 $74	20	21 $74	22 $74	23 $74	24 $66
25 $60	26 $74	27 $74	28 $74	29 $74	30 $74	31 $92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $88
20 $83	21	22	23	24 $100	25 $83	26 $83
27 $71	28 $92	29 $83	30

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 1 Queen Bed

Standard Room, 2 Double Beds

Standard Room, 1 King Bed, Kitchenette

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hillside Inn Pembroke

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Prices for upcoming dates