Novotel Sarajevo Bristol Hotel

Everything is perfect. In the pictures I showed my clothes scattered.

On a main tramline into old town really easy to travel around. Staff super helpful and welcoming. Great pool and steam room ( sauna was not working for some of the stay). Decent sized rooms and breakfast was sufficient and varied.

Pros - clean, good breakfast, good area, dining options nearby, close enough to tourist areas. Cons - during check in, they as numerous times if I've stayed at that hotel before, if I already paid etc. Then they said they will have to check if my room is ready - even though it was around 9.30pm. The man at reception went to 'check' my room, however 5-10 mins later, I found him still talking to another customer that he bumped into on the way to my room. As I'd had a long journey and just wanted to get to my room, I asked the woman at reception if she could ask her colleague to maybe continue chatting after my room issue is sorted. She took her time doing so as well. By this point, my first impressions of the hotel was not the best. Eventually after a long check-in procedure, I made it to my room - which was outdated, but at least clean. The connecting room door was not locked, so I phoned reception, who said they would lock it now. However at 1.30am, I got the shock of my life when the customer next door just walked into my room! I phoned reception again to report this and they finally locked it. Thank god I wasn't asleep, otherwise it would have been extremely creepy for a solo female.

It is modern, large hotel but the rooms are very, very small or certainly the one we were in (1021). The breakfast is cery disappointing too. Not much choice, most of the hot options are not warm enough. There is always a long queue for a coffee which simply clogs up the breakfast area. There were no pancakes, crepes or waffles and there is no information offered anywhere in the restaurant in relation to fresh cook to order egg options (omelettes, fried eggs etc.). Is it that hard to put up a sign in a few languages if that is an option. All in all, it is a very average hotel for a Movenpick!

The hotel is in a very convenient location. The front desk and the staff are very helpful. The issues- somewhat confusing breakfast layout, the coffee machine broke the first morning, and it was not fixed the next morning. The checkout was (surprise) at 11 am. The windows in my room were very dirty on the outside. Very poor TV channel selection, no laundry bag or other 'regular ' hotel amenities. On the positive side, the bottled water was plentiful and free.