Tupa Hotel

Our room and certain common areas were clearly dated but overall our stay was very good. The staff is very nice and the pick up and drop off at the airport was a great perk. The hotel is centrally located and you can walk to town and all the dining options.

The staff at Tupa hotel is very helpful and speak excellent English. This is not an island where you find luxury hotels. The facilities are well-worn and basic. Given you accept that, you would do well to book Tupa hotel for the kindness and service. Bed was comfortable. Storage plentiful. Location convenient and they were wonderful about picking me up at the airport and taking me back. On time and efficient. I had an ocean-side room with a sliding door that opened on a mini-patio. One thing you should know is that the cleaning person always left the sliding door open to air out the room. This helps prevent mildew in this tropical climate. So don't leave valuables lying around. This wasn't an issue for me since I don't travel with any valuables other than my passport and money, which I keep with me at all times. One thing I wish I knew before I went was that they can book you tours at the hotel. I booked separately and had an awful experience on the tours. Check with them about tours when you reach out to book. A beautiful island that is still rustic.

Convenient airport shuttle. Convenient location that is an easy walk to main downtown area. WiFi only worked in breakfast area and was spotty even there. Rooms were mediocre/rundown - floors and walls were dirty. Hot water was sporadic. Bathroom was moldy. Bed was comfortable but had bits of dirt or sand and a couple of dead bugs in it. There is no A/C. It probably was a nice hotel at one point but has not been updated or maintained. Staff were helpful but did not seem happy to be there.

The location is beautiful and close to everything. The hotel is older and needs some upgrades, but clean and the staff is wonderful. Everyone is very nice and helpful. The breakfast is good and you can get cold and hot water all day long for tea or coffee. Also they can help you with booking tours around the island. All in all it’s been a great experience.

Comfortable bed. Good air conditioning (others we talked to said they had no AC or fan so they had a very different experience!). Good location. Basic room, clean. Nice breakfast (not a lot of variety but good). Shuttle to/from airport was helpful. Wifi was limited area but great where it was accessible. Staff was helpful with questions I had and some help that was needed.

This was a fine hotel for the cost. The WiFi range and strength could be improved. There could be more electrical outlets in the room.

Frühstück bietet diverse Optionen. Zimmer sind gross. WLAN nur in der Lobby verfügbar.

Malgré la vétusté des parties communes on se sent vraiment bien dans cet hébergement. Le personnel est très avenant et peut vous organiser des excursions. La chambre est spacieuse avec sa belle terrasse offrant une vue mer. Le petit déjeuner est copieux. 2 points négatifs seulement : pas de wifi dans les chambres alors qu’il suffirait simplement de rajouter un répétiteur dans le couloir et la vétusté de la salle de bains.

Check-in at 3pm, not 1pm like advertised. We booked to rooms, in both rooms the showers were broken (and been like that for a long time - as the units were rotten from water damage). Patio doors on both rooms don’t lock. Calling the rooms ‘rustic’ would be exaggeration, dated or hostel level would be appropriate. Cockroaches visit everyday (the large size that can fly) and you get woke up every morning at 5am by cockerels. Keep an eye on the chicken, they are friendly but cheeky and will come int the room on their hunt for food. Staff friendly but also seem to prefer being on their phone more than doing their job. Breakfast buffet very basic, but staff try their best. Airport pick up was great, but drop off you need to keep an eye on the time and remind staff to get you to the airport on time. WiFi works at reception:lobby area and is free and reliable.

Location is great, price was excellent value for money, staff are friendly and helpful. Bathroom needed some renovation, though

Muy buena experiencia. Las habitaciones estaban siempre limpias y cómodas, y las instalaciones bien cuidadas. Se nota la preocupación del hotel por mantener todo en orden. Un lugar tranquilo, ideal para descansar después de recorrer la isla.

Nasty. Unsanitary. Dirty. Disgusting. So many issues.

Limpio, grande y bien ubicado. El personal muy amable y las habitaciones impecables. También tienen excelente servicio de tours.

Convenient airport shuttle. Convenient location that is an easy walk to main downtown area. WiFi only worked in breakfast area and was spotty even there. Rooms were mediocre/rundown - floors and walls were dirty. Hot water was sporadic. Bathroom was moldy. Bed was comfortable but had bits of dirt or sand and a couple of dead bugs in it. There is no A/C. It probably was a nice hotel at one point but has not been updated or maintained. Staff were helpful but did not seem happy to be there.

Me encantó la limpieza del hotel, todo muy ordenado y bien cuidado. Las instalaciones son cómodas y se nota que hay dedicación en mantenerlas. Ideal para descansar y sentirse a gusto en la isla. El personal siempre está dispuesto a gestionar cualquier solicitud y con la mejor actitud. Sin duda volvería nuevamente

Las habitaciones limpias y bastante cómodas la verdad y la atención por parte del personal fue de muy grata actitud.

Everything was bad from beginning to end. I was given a tinny economy room. I reserved a double room. When I demanded what I paid for, I was given one next to the chicken coup which roosters woke me every morning before 5 am until 10 am. The bathroom sink was plugged, the tile floors broken. Everything filthy dirty. No AC, no fan. No amenities. I asked that nobody enter to my room, they did enter. Breakfast with very limited options. Not even as continental. No TV. No internet. Most of the time not even on the public areas. At some point no electricity.

El hotel nos sorprendió gratamente por lo cuidado y limpio que estaba todo. La pieza impecable cada día y los espacios comunes muy bien mantenidos. Se siente un ambiente agradable y relajado, perfecto para disfrutar la estadía en la isla.

Hotel muy abandonado por el personal de mantenimiento y limpieza. Bañera roñosa y desconchada. Paredes de habitacion muy sucias y deterioradas como el mobiliario. Cucarachas apor todas partes de la habitación. Gallinas sueltas ensuciando la terraza y sin limpieza de estas. Suelos de habitaciones sucias. Nos quejamos por el estado de la habitación y nos cambiaron al día siguiente a otra que estaba mejor pero aún así a pesar de tener AC estaba muy sucia.El servicio de habitaciones se limitan a hacer camas y poco más. Claudio no da a basto. La comunicación previa a la llegada no existió por lo que no sabíamos que había recogida en el aeropuerto, de casualidad los vimos. Desayuno basico , pero correcto.

The place is filthy beyond words, from towels to the floor, to the bathroom rug. I don’t think they clean the place. There’s mold in the rooms, not just on mine, but on many other guest rooms, and the paint is peeling off. The place is not maintained at all, it is falling apart. It is a shame that Hotels.com would list this property among a place where a normal person can stay. It should just be rented to cattle as I don’t think it is suitable for human habitation. While the breakfast buffet is OK, they do not check the room number, so in theory anybody can go there and eat the food of the guests. The services they offer, from Travel service to repair of the rooms is extremely disorganized. Their book of complaints is full. I am including some pictures. The talk over breakfast is about the complaints other their guests have about their rooms, or their stays in general. Many choose to leave. For example, it took them two days to give me the role where you put the toilet paper, despite asking them several times, including the general manager. The toilet seat had to be held together with tape because it did not work. It took me another couple of days to get the tape so that the lid will not follow me every time I used it.

常時、お湯がでない

The hotel stated on Hotels.com that rooms had air conditioning so this is the reason we booked this room, however in arrival we were told that non of the rooms had air conditioning, so we were given a fan The room was in need of refurbishment as it was outdated and a little grubby. Saying all of this the staff were very friendly and helpful

Convenient airport shuttle. Convenient location that is an easy walk to main downtown area. WiFi only worked in breakfast area and was spotty even there. Rooms were mediocre/rundown - floors and walls were dirty. Hot water was sporadic. Bathroom was moldy. Bed was comfortable but had bits of dirt or sand and a couple of dead bugs in it. There is no A/C. It probably was a nice hotel at one point but has not been updated or maintained. Staff were helpful but did not seem happy to be there.

Comfortable bed. Good air conditioning (others we talked to said they had no AC or fan so they had a very different experience!). Good location. Basic room, clean. Nice breakfast (not a lot of variety but good). Shuttle to/from airport was helpful. Wifi was limited area but great where it was accessible. Staff was helpful with questions I had and some help that was needed.

Frühstück bietet diverse Optionen. Zimmer sind gross. WLAN nur in der Lobby verfügbar.

Malgré la vétusté des parties communes on se sent vraiment bien dans cet hébergement. Le personnel est très avenant et peut vous organiser des excursions. La chambre est spacieuse avec sa belle terrasse offrant une vue mer. Le petit déjeuner est copieux. 2 points négatifs seulement : pas de wifi dans les chambres alors qu’il suffirait simplement de rajouter un répétiteur dans le couloir et la vétusté de la salle de bains.

Check-in at 3pm, not 1pm like advertised. We booked to rooms, in both rooms the showers were broken (and been like that for a long time - as the units were rotten from water damage). Patio doors on both rooms don’t lock. Calling the rooms ‘rustic’ would be exaggeration, dated or hostel level would be appropriate. Cockroaches visit everyday (the large size that can fly) and you get woke up every morning at 5am by cockerels. Keep an eye on the chicken, they are friendly but cheeky and will come int the room on their hunt for food. Staff friendly but also seem to prefer being on their phone more than doing their job. Breakfast buffet very basic, but staff try their best. Airport pick up was great, but drop off you need to keep an eye on the time and remind staff to get you to the airport on time. WiFi works at reception:lobby area and is free and reliable.

La habitación es amplia y todo impecable. La decoración un poco antigua pero linda. Michelle y el personal me atendieron de maravilla. El hotel es muy grande para caminar dentro de sus jardines y áreas comunes.

Good choice for central location, spacious room and in house breakfast

NO hot water for the shower. The sink got hot water to it, but the shower never did. There is a small note on the mirror instructing you to run the hot water for a few minutes for it to appear, but it never did. I let the water to the tub run for over 10 minutes and it never got hot. The tub drained very slowly and I could not run it any longer dut to it nearly overflowing.

Our room and certain common areas were clearly dated but overall our stay was very good. The staff is very nice and the pick up and drop off at the airport was a great perk. The hotel is centrally located and you can walk to town and all the dining options.

The staff at Tupa hotel is very helpful and speak excellent English. This is not an island where you find luxury hotels. The facilities are well-worn and basic. Given you accept that, you would do well to book Tupa hotel for the kindness and service. Bed was comfortable. Storage plentiful. Location convenient and they were wonderful about picking me up at the airport and taking me back. On time and efficient. I had an ocean-side room with a sliding door that opened on a mini-patio. One thing you should know is that the cleaning person always left the sliding door open to air out the room. This helps prevent mildew in this tropical climate. So don't leave valuables lying around. This wasn't an issue for me since I don't travel with any valuables other than my passport and money, which I keep with me at all times. One thing I wish I knew before I went was that they can book you tours at the hotel. I booked separately and had an awful experience on the tours. Check with them about tours when you reach out to book. A beautiful island that is still rustic.

The location is beautiful and close to everything. The hotel is older and needs some upgrades, but clean and the staff is wonderful. Everyone is very nice and helpful. The breakfast is good and you can get cold and hot water all day long for tea or coffee. Also they can help you with booking tours around the island. All in all it’s been a great experience.

Excellent Staff. Very warm and memorable welcome at the Airport. Jose Miguel provided excellent support during the stay and with booking tour on a short notice. The hotel tour guide Maori was very accommodating and also provide very good experience during the tour.

The staff were friendly and helpful. They made me feel comfortable and appreciated

Nice and clean but rooms are very outdated. Reasonably priced and the service was great. The friendly staff arranged our tours.

The staff were all wonderful— friendly and so eager to help with everything. The location was fabulous. Logistics were the only issue: no hot water, very warm room, the screen door didn’t lock and big gaps allowed mosquitoes in. Definitely works for an affordable place to sleep.

Check-in at 3pm, not 1pm like advertised. We booked to rooms, in both rooms the showers were broken (and been like that for a long time - as the units were rotten from water damage). Patio doors on both rooms don’t lock. Calling the rooms ‘rustic’ would be exaggeration, dated or hostel level would be appropriate. Cockroaches visit everyday (the large size that can fly) and you get woke up every morning at 5am by cockerels. Keep an eye on the chicken, they are friendly but cheeky and will come int the room on their hunt for food. Staff friendly but also seem to prefer being on their phone more than doing their job. Breakfast buffet very basic, but staff try their best. Airport pick up was great, but drop off you need to keep an eye on the time and remind staff to get you to the airport on time. WiFi works at reception:lobby area and is free and reliable.

Paola and the rest of the staff were wonderful. I loved the Island and the people.

Location is great, price was excellent value for money, staff are friendly and helpful. Bathroom needed some renovation, though

Our room and certain common areas were clearly dated but overall our stay was very good. The staff is very nice and the pick up and drop off at the airport was a great perk. The hotel is centrally located and you can walk to town and all the dining options.

The great choice for my stay. Near the beach and the main street with affordable price and with the sea view from my bed. The breakfast was not too fancy but still sufficient.

Convenient airport shuttle. Convenient location that is an easy walk to main downtown area. WiFi only worked in breakfast area and was spotty even there. Rooms were mediocre/rundown - floors and walls were dirty. Hot water was sporadic. Bathroom was moldy. Bed was comfortable but had bits of dirt or sand and a couple of dead bugs in it. There is no A/C. It probably was a nice hotel at one point but has not been updated or maintained. Staff were helpful but did not seem happy to be there.

The location is beautiful and close to everything. The hotel is older and needs some upgrades, but clean and the staff is wonderful. Everyone is very nice and helpful. The breakfast is good and you can get cold and hot water all day long for tea or coffee. Also they can help you with booking tours around the island. All in all it’s been a great experience.

Comfortable bed. Good air conditioning (others we talked to said they had no AC or fan so they had a very different experience!). Good location. Basic room, clean. Nice breakfast (not a lot of variety but good). Shuttle to/from airport was helpful. Wifi was limited area but great where it was accessible. Staff was helpful with questions I had and some help that was needed.

Todo súper bien ! Muy recomendable, está muy bien ubicada! Las personas que trabajan ahí son súper amables!! Recomendado !!

Das Hotel entspricht der Beschreibung. Es ist schon etwas in die Jahre gekommen, aber ok. Die Lage in Hanga Roa fußnah zu allem ist perfekt. Sehr sehr freundliche Mitarbeiter. Kontinentales Frühstück. Es wird ein Transport vom und zum Flughafen angeboten.

Es una propiedad limpia y espaciosa. Construcción e instalaciones muy buenas y grandes. La ubicación es buenisima se puede apreciar una vista panoramica del mar y la isla desde el comedor.

Me encanto la vista que tiene en areas comunes, atencion cariñosa de parte del personal. Cómodo cerca de todo

Location is great, price was excellent value for money, staff are friendly and helpful. Bathroom needed some renovation, though

The accommodations are modest, at best. The service is generally not welcoming or friendly. The breakfast was disappointing. Everything was minimalist. The clean towels appeared dirty and had nasty stains. I would say that it lacks love, care and attention from leadership or ownership. The best I can say is that the bed was comfortable. It was expensive for such a poor quality and level of service. I would not recommend it.

La chambre était sommaire mais convenable. C’était propre. Le buffet du petit-déjeuner reste encore à améliorer, pas assez de choix à mon goût. Le personnel était gentil et présent pour le transfert vers l’aéroport mais pas pour le transfert depuis l’aéroport.

Breakfast was meagre. Lights in bathroom insufficient and hotel management did not address even after promosing to do so. No lights in passage way. Im general, hotel in poor state and not worth what we paid. Only saving grace was the great location

The great choice for my stay. Near the beach and the main street with affordable price and with the sea view from my bed. The breakfast was not too fancy but still sufficient.

Welcoming and friendly staff, transportation from and to the airport, but… Don’t fall for the word ‘hotel’ in the name of this property. The official guiding brochure of Rapa Nui (Easter Island), which I came across at the property while checking in, qualifies it as a hostel with all that it implies. Don’t want to be too lengthy, but suffice it to say that there was no single hook in the bathroom for a towel, not to mention other bothers. The breakfast was tasteless with really limited options and lots of sugary stuff, no warm food, no eggs, watery coffee. For those who need minimum conveniences, this “hotel” is kind of tolerable; otherwise, you’ll be disappointed.

Comfortable bed. Good air conditioning (others we talked to said they had no AC or fan so they had a very different experience!). Good location. Basic room, clean. Nice breakfast (not a lot of variety but good). Shuttle to/from airport was helpful. Wifi was limited area but great where it was accessible. Staff was helpful with questions I had and some help that was needed.

Check-in at 3pm, not 1pm like advertised. We booked to rooms, in both rooms the showers were broken (and been like that for a long time - as the units were rotten from water damage). Patio doors on both rooms don’t lock. Calling the rooms ‘rustic’ would be exaggeration, dated or hostel level would be appropriate. Cockroaches visit everyday (the large size that can fly) and you get woke up every morning at 5am by cockerels. Keep an eye on the chicken, they are friendly but cheeky and will come int the room on their hunt for food. Staff friendly but also seem to prefer being on their phone more than doing their job. Breakfast buffet very basic, but staff try their best. Airport pick up was great, but drop off you need to keep an eye on the time and remind staff to get you to the airport on time. WiFi works at reception:lobby area and is free and reliable.

Outdated property with good staff and nice vibe. The shower did not worked, most of the hotel has noticeable issues with humidity and requires repairs. The breakfast was below average but heard that is the standard across the island, although the food in general at the island was really good (specially sea food and ceviche). The tour operators from the hotel were great as well as the cleaning and service staff.

Habitaciones muy cómodas y limpias. Esta ubicado en lugar muy centrico. El desayuno es completo y rico.

Fue una hermosa estadía, desayuno exquisito, pieza grande y cómoda, pero ñ