Is parking available at the property?

Self-parking is available on-site for a fee of AUD 10 per day. Limited parking is provided.

What type of breakfast is offered and what are the serving hours?

Self-serve breakfast is available daily from 7 AM to noon for a fee of approximately AUD 16.95 per person.

Does the property allow pets?

Pets are allowed with a maximum fee of AUD 80 per pet, per night, plus a one-time cleaning fee of AUD 350. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 10:00 AM. Early check-in and late check-out are available for a fee of AUD 45, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms. It is advisable to contact the property for specific accessibility needs.

What is the location of the property in relation to key landmarks?

The property is located in Caroline Springs, Melbourne, within a 15-minute drive of Watergardens Town Centre and Sunshine Hospital. Nearby attractions include Caroline Springs Leisure Centre (0.4 km) and Overnewton Castle (11.1 km).

What are the policies for guests staying with children?

Children up to the age of 18 years can stay for free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for AUD 5.0 per night, and rollaway beds can be requested for AUD 65.0 per night. Advance request or confirmation is required for both.

Quest Caroline Springs Aparthotel

Average nightly price at Quest Caroline Springs by month, last 12 months (USD)
Month	Average price
January	$111
February	$123
March	$141
April	$128
May	$157
June	$124
July	$128
August	$141
September	$119
October	$116
November	$125
December	$130

What guests think

Many guests praise Quest Caroline Springs for its convenient location by shops and restaurants and generally spacious rooms, plus easy access to daily needs, while others report drawbacks such as occasional maintenance or cleanliness problems.

Staff are frequently described as welcoming and efficient, though a few guests struggled to reach help after hours or had booking requests and issues handled inconsistently. Several reviews mention bright street lighting and traffic noise in road-facing rooms, plus dated bathrooms, leaking showers, or problems with heating, air conditioning, or smart TVs. Parking is available, including secure underground options, but it may incur a fee and signage can be confusing. Expect a practical, apartment-style base; request a rear or interior room if you are sensitive to noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Secure underground parking is available but often paid, with limited free bays out front and some confusion about signage; a few guests received tickets. The lobby offers a complimentary coffee machine and a small kiosk.

Related guest reviews

8

CONNIE

Jan 21, 2024

·

Stayed 2 nights

Very welcoming by Quest reception staff, excellent location near restaurants, locked underground parking. The room was spotlessly clean but the bench in bedroom was looking tired, very scratched with wear and tear and could do with some maintenance. Fresh milk was NOT available on request for tea & coffee only long life.

10

Emmanuel

Jan 25, 2025

·

Stayed 1 night

No parking received a ticket very upset

8

Elizabeth

Sep 19, 2025

·

Stayed 1 night

Clean room, noisy due to parrots, very strong smell of bleach in room. Beds very comfortable but TV wouldnt cast from my phone and the channels werent great. Overall, good but not going back, preferred the Mecure around the corner. Parking was confusing too!

10

Rheimia

Apr 21, 2025

·

Stayed 3 nights

The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.

10

Ross

Dec 7, 2024

·

Stayed 1 night

Having to pay for parking was a bit much as it wasn’t stated in the booking but apart from that it was great 👍

8

Derek

Aug 8, 2024

·

Stayed 3 nights

Easy access, a few free parking bays outside (were lucky to get one). Room was comfortable, great shower with lots of hot water. Water seeped under shower screen and wet floor around toilet and toilet seat was loose, so a little bit of maintenance required and reported, but otherwise a very pleasant stay.

10

Sam

Nov 25, 2025

·

Stayed 2 nights

The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast

10

Thanh

Feb 2, 2023

·

Good hotel plenty of parking Good shops nearby good place to stop over when driving from Sydney to Melbourne

8

warren

Aug 16, 2024

·

Stayed 3 nights

The Quest at Caroline Springs is situated nicely within walking distance to quite a number of eateries and a shopping centre. Our king bed was excellent. However the bathroom did have some cracked tiles and was a little "tired". We would stay here again. The secure parking makes life easy and the staff were very helpful.

10

Fiona

Jun 10, 2025

·

Stayed 1 night

Friendly staff, easy check in and out, excellent facilities. We will definitely come back

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Cleanliness

Many reviews note clean rooms, yet recurring reports cite mould in showers, dust or hair left behind, insects on occasion, and missed or reduced housekeeping on weekends. Some maintenance-related leaks and wet carpets were also mentioned.

Related guest reviews

10

Scott

Sep 29, 2025

·

Stayed 1 night

Clean room and friendly staff

4

Fiona

Apr 8, 2024

·

Stayed 1 night

The service was very nice but the hotel is in poor condition and my room had an odour of cigarette smoke that permeated all of my clothing. It was very disappointing because I was not planning to have to wash all of my clothes while travelling due to the smell of smoke. Also, there was mould in the shower stall.

10

Rheimia

Apr 21, 2025

·

Stayed 3 nights

The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.

10

Katrina

Sep 1, 2025

·

Stayed 5 nights

We have stayed here two times. Its in a fantastic location with the shopping centre around the corner and many restaurants and amenities all a close walk away. The 2bedroom unit had 2 bathrooms and kichen with all we need. Friendly and easy check in and housekeeping were friendly and couldnt do enough to make sure we had all we needed and were comfortable. Plenty of secure parking.

10

Graham

May 26, 2024

·

Stayed 1 night

Great place to stay. Very clean and big room

10

Leigh

Nov 2, 2025

·

Stayed 2 nights

Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.

6

Samantha

May 23, 2025

·

Stayed 2 nights

We stayed at the back of the property opposite the back of the shopping centre. Loud trucks and cars passed at all hours of the night. Bathrooms are old and outdated. Floors were extremely slippery when wet. Due to lack of ventilation they were always wet. Mould in the showers. Rooms could do with an update.

10

sharon

Nov 4, 2025

·

Stayed 2 nights

Clean comfortable room great customer service

10

Adele and Graham

Mar 20, 2023

·

Stayed 4 nights

Check in was quick and the staff friendly. The room was very good and the bedding comfortable. My only complaints, was the curtains were filthy and even though we kept the sliding door closed we somehow kept getting crickets inside.

6

Wayne

Apr 28, 2025

·

Stayed 3 nights

Stayed over long weekend of ANZAC weekend, i understand cleaner may be away for weekend but we didnt have fresh towels, or more tea bags to enjoy our stay. Our room hasnt made since we arrived and then leave 3 nights later. Furthermore, having fancy big bedroom and big bathroom is lovely but night time we struggled to sleep too much light from street and frost door or thick curtains, doesnt help to make it darker because too many windows. The pathway outside lights are flicking all night, traffic light changing all night, are affecting our goid night sleep. Hence reason i give low reviews

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AI-generated summary based on recent guest reviews

Rooms

Apartments are frequently spacious with comfortable beds and some nice views. However, multiple guests experienced bright street lighting and traffic noise in road-facing rooms, dated bathrooms or leaks, and intermittent issues with heating or air conditioning and smart TV casting.

Related guest reviews

8

Elizabeth

Sep 19, 2025

·

Stayed 1 night

Clean room, noisy due to parrots, very strong smell of bleach in room. Beds very comfortable but TV wouldnt cast from my phone and the channels werent great. Overall, good but not going back, preferred the Mecure around the corner. Parking was confusing too!

6

Rosemary

May 22, 2024

·

Stayed 2 nights

stayed for two nights, overall room was quite dated and knocked around, main road side so very noisy from traffic, tried to open window and could not. mould over window. OK for our stay as we didnt stay in the room for long. easy dining options close by.

4

Harjas

Jul 3, 2023

·

We had booked studio room for 2nights. Initially front desk staff provided a room which was not as per the booking request and had a low bed which caused me back pain earlier. Hence she provided another room where heating was not working and TV didn’t get connected to Netflix etc. We realised that heater not working after 3 hours of stay in the room when we tried to turn it on. And then realised chrome cast is not working on tv as well. Hence we had to request for room change. We were already very tired by then but we had no choice but change the room. So they showed us another studio room with low fed. After informing the staff that we are exhausted and had to leave for a function to attend, they provided us another studio room . This time heating and tv worked but the bed was basically joining two single beds. It is mentioned in the room description that studio room contains double bed /queen bed. So it should not be joining two single beds as one fed was higher than the other and that made a slope in between the beds. It was not very comfortable to sleep at all. We would appreciate if the front desk staff pay attention to guest request notes and organise accordingly. They should have given us a better room as we lost all our energy and time into room movements. So waste of our time and money and it ruined the stay. There is always room for improvement.

10

Leigh

Nov 2, 2025

·

Stayed 2 nights

Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.

8

Erin

Aug 20, 2025

·

Stayed 1 night

Stayed in 2 bedroom apartment. Clean, has all the expected utilities. Spacious. Friendly staff. My only gripe was the noisy traffic when trying to sleep and the smart TV was not working properly (which I was informed about upon check in). All in all I would return as is a very convenient location.

6

Rachelle

Apr 13, 2024

·

Stayed 12 nights

Rooms advertised to have block out blinds, they don’t. Like comes through 24/7 with their internal lights in the hallways and common areas. We requested to move rooms because the constant light shining throughout the night was unbearable, moved to a room with the exact same issues. We asked for the option of the room upgrade with the status we had available and the question was bypassed with you can get a drink on arrival. Shower leaked throughout the bathroom. We ended up checking out early.

10

Claire

May 22, 2025

·

Stayed 3 nights

The rooms were very nice and spacious, views were stunning.

10

Derek

Apr 1, 2025

·

Stayed 3 nights

Good sized rooms

6

Christopher

Oct 2, 2023

·

Stayed 3 nights

AC was not working. Reported via SMS and later at Reception Desk. I think they were short staffed as no one came to fix it.

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Service

Service is widely described as friendly, efficient, and helpful, with quick check-in and proactive problem-solving from staff. A minority reported difficulty contacting staff after hours, slow follow-up, or room requests not being honoured.

Related guest reviews

8

Adam

Oct 28, 2025

·

Stayed 5 nights

Problem with the first room. Staff were very helpful to move us quickly into a more suitable room

4

Harjas

Jul 3, 2023

·

We had booked studio room for 2nights. Initially front desk staff provided a room which was not as per the booking request and had a low bed which caused me back pain earlier. Hence she provided another room where heating was not working and TV didn’t get connected to Netflix etc. We realised that heater not working after 3 hours of stay in the room when we tried to turn it on. And then realised chrome cast is not working on tv as well. Hence we had to request for room change. We were already very tired by then but we had no choice but change the room. So they showed us another studio room with low fed. After informing the staff that we are exhausted and had to leave for a function to attend, they provided us another studio room . This time heating and tv worked but the bed was basically joining two single beds. It is mentioned in the room description that studio room contains double bed /queen bed. So it should not be joining two single beds as one fed was higher than the other and that made a slope in between the beds. It was not very comfortable to sleep at all. We would appreciate if the front desk staff pay attention to guest request notes and organise accordingly. They should have given us a better room as we lost all our energy and time into room movements. So waste of our time and money and it ruined the stay. There is always room for improvement.

6

Wayne

Sep 24, 2025

·

Stayed 1 night

Arrived late and got to room was clean . Bed was hard and there where no towels no bathmat and no hand towels. We also where unable to contact anyone to get any towels. Complained the next morning and where told we should have been given a sheet with after hours info which we didnt get. Lucky we had towels in car . We have stayed here plenty of times before and has always been great. Very disappointed in our stay this rime and will probably go elsewhere in future.

10

Leigh

Nov 2, 2025

·

Stayed 2 nights

Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.

8

Charlotte

Oct 5, 2024

·

Stayed 4 nights

We really liked our stay. The staff were prompt, friendly and kind - also helpful. Our room was neat and had all we needed, anything we needed just had to ask and was sorted. Would definately stay again.

8

Brittany

Aug 14, 2024

·

Stayed 2 nights

The staff were friendly and the apartment was clean. But there was no hot water in the evening when I showered and the hotel never got back to me when I queried them about it.

10

Amanda

Mar 24, 2025

·

Stayed 4 nights

Team were extremely friendly and helpful.

8

Frank

Aug 7, 2025

·

Stayed 3 nights

During our stay we had a water leak from above. Imogen was fabulous - professional & courteous as she managed the situation. Big thank you to her!

10

Sam

Nov 25, 2025

·

Stayed 2 nights

The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast

10

Fiona

Jun 10, 2025

·

Stayed 1 night

Friendly staff, easy check in and out, excellent facilities. We will definitely come back

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Location

Very convenient next to a shopping centre and many eateries, with easy access to transport and daily essentials. Being on a main road, some found the surrounding area noisy at night.

Related guest reviews

10

Thanh

Aug 13, 2025

·

Stayed 7 nights

We had a Wonderful stay- connected to shopping Mall with many restaurants, coffee shops, bakeries, Woolwoths, Coles, Aldi, etc... love it - will stay again. thank you all our friendly staffs -

10

Rheimia

Apr 21, 2025

·

Stayed 3 nights

The Quest Apartment is located on the main street of the cafes and restaurants in Caroline Springs. It is on the main road, with easy access to the car park. There is free parking at the front, but it is limited and can be busy. I paid $9 to park underground for convenience. The staff is friendly and communicates with you before and during your stay. What I love about it is that their communication is via apps and SMS. It’s great they check in and see how your stay is going and if you need anything. The lobby has a complimentary automated coffee and hot chocolate machine, perfect for quick fixes. There’s also a fridge full of dairy items and a small kiosk where you can purchase smaller items to take away. We hired the two-bedroom apartment, and it was spacious. Both rooms included a private bathroom, which we love. It has a dining room and a kitchenette that provides for most things. I have a few feedback. On our first day, the rooms weren't appropriately vacuumed, and the room felt a bit dusty, so I got hay fever. We turned on the split system in the main bedroom, which was similar there. In the second bedroom, there was hair in the drainage. I also found a bunch of bobby pins on the carpets and the main bathroom. Having a toddler around, I was a bit cautious. Overall, we were happy with our three-night stay. We will return, and I highly recommend this apartment for its location and restaurants.

8

David

Aug 9, 2024

·

Stayed 3 nights

Room was great, staff were very helpful, the area is a bit noisy but not much the motel can do about that.

10

Katrina

Sep 1, 2025

·

Stayed 5 nights

We have stayed here two times. Its in a fantastic location with the shopping centre around the corner and many restaurants and amenities all a close walk away. The 2bedroom unit had 2 bathrooms and kichen with all we need. Friendly and easy check in and housekeeping were friendly and couldnt do enough to make sure we had all we needed and were comfortable. Plenty of secure parking.

10

Leigh

Nov 2, 2025

·

Stayed 2 nights

Staff were great! Friendly, helpful, and courteous. Apartment was very nice, clean, a good size bed which was extremley comfortable, and great block out curtains for a good nights sleep!! Good sized bathroom with great shower pressure. Convenient location, shopping centre next door, large selection of restaraunts within the vicinity, short trip to the airport! Would highly recommend.

10

Denis

May 11, 2025

·

Stayed 4 nights

Very convenient location with heaps of local options for food, both groceries and restaurants.

10

ALLAN

Sep 14, 2023

·

Stayed 1 night

Convenient location Supermarket very close Full kitchen provided Friendly helpful staff

8

Gary

Dec 12, 2022

·

Stayed 1 night

Room on min street and very very noisy.

10

Sam

Nov 25, 2025

·

Stayed 2 nights

The room is very clean, cozy and comfortable. It is so quiet yet is close to so many restaurants and mall food court. We really love our stay at the hotel. It has very convenient locationb and fast Internet with parking downstairs. Highly recommend this hotel. We had a late check-in due to flight disruption. The night manager was super fast and friendly checking us in and also very informative. The overall service was best in class. Great location and hotel super fast

10

Lisa

Jun 16, 2024

·

Stayed 1 night

Spacious family accommodation. Great location.

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Dining

Not enough information in reviews.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $109	2 $146	3 $145
4 $126	5 $129	6 $140	7 $140	8 $132	9 $134	10 $145
11 $123	12 $129	13 $140	14 $140	15 $132	16 $145	17 $145
18 $123	19 $132	20 $145	21 $145	22 $162	23 $145	24 $145
25 $134	26 $139	27 $139	28 $139	29 $139	30 $139	31 $139

Quest Caroline Springs

Prices for Quest Caroline Springs

Monthly average prices

About this property

Location

Room options

Executive One Bedroom Apartment

One Bedroom Apartment

Deluxe One Bedroom Spa Apartment

Studio Apartment

Two Bedroom Apartment

Accessible Two Bedroom Apartment

Accessible One Bedroom Apartment

Guest reviews of Quest Caroline Springs

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Quest Caroline Springs

Considering this hotel for your Melbourne trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26 $168
27 $112	28 $113	29 $113	30 $120