Hotel Maria Victoria Xalapa

Aside from the front desk nearly losing my reservation, I felt that the staff really held the place together. I was first assigned to a room facing the street and the noise was intolerable. The traffic. Lise was so bad that it would periodically drown out the sound of the baby crying in the next room. The room also smelled like someone smoked in it recently. I was eventually moved to another room that was much better. They seemed to do a decent job cleaning the rooms which I appreciated. There’s really nothing great I can say about the actual space, however. My advice to anyone planning to stay here would be to manage your expectations and secure a room that does not face the street.

Great location, for a great price.

Rear rooms are quiet with nice view, front rooms, a little bit noisy. Simple aged traditional hotel in Xalapa. Breakfast is excellent, traditional breakfast. Great location, walkable to many important points of interest in Downtown Xalapa at a very competitive price.

My room had no hot water. I told reception within minutes of entering my room. They sent a repairman, who confirms that there's no hot water, but tells me to wait 30 minutes, because right now the washing machines were just running, and they used up all of the hot water. No problem. I waited an hour, still no hot water. Told reception. They send up the chubby young guy, who tells me that the water in my shower is "hot" ("caliente"). I told him this is barely room temperature, this is not what I expect for hot water. He and the repairman told me to wait another 30 minutes. An hour later, still nothing. I get in touch with the booking company, they call reception to initiate a cancellation. Reception says they have to wait for the manager to approve the cancellation (which is reasonable), but the receptionist keeps insisting that her colleague checked my water and that I have "hot" water. She at first refuses to check the water herself. But eventually she does, and she admits that the water is just "tepid" ("tibia") and that it's the same in another room that they checked. Her confirmation allowed the booking company to issue me a refund, freeing me to book elsewhere for the remainder of my Xalapa vacation. What was ugly about this situation is that he kept lying to his colleague, very rudely suggesting to her in Spanish that I'm unreasonable, that the water was "indeed hot" ("sí caliente"). This guy's lying stains the reputation of this hotel.

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