Is parking available at the property?

Yes, free self-parking is available on-site, although parking is limited.

What are the check-in and check-out times?

Check-in is from 2:00 PM to 6:30 PM, and check-out is by 10:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What is the location of the property in relation to key landmarks?

The property is located in Auckland (Takapuna), within a 10-minute drive of Auckland Ferry Terminal and Queens Wharf. It is approximately 6.3 miles from Sky Tower and 6.7 miles from Spark Arena.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age policies regarding free stays are not mentioned.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of NZD 30.00 per day, but specific details about cribs or maximum occupancy are not provided.

City of Sails Motel

What guests think

City of Sails Motel draws consistent praise for its convenient location near North Shore Hospital and events, generally spacious rooms with kitchenettes or spa baths, and friendly, helpful staff, though reviews note the busy road and occasional noise between units.

Housekeeping and maintenance are mixed, with many clean stays but some reports of musty odors, unswept bathrooms, aging fixtures, and expired milk. Facilities feedback mentions popular spa baths that can be faulty, tight on-site parking, and many upstairs rooms without a lift. Overall, expect straightforward, good-value motel accommodation suited to hospital visits and short stays if you can tolerate traffic and potential noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several units include jetted spa baths that guests enjoy, though some report broken jets or aging fixtures. On-site parking is available but spaces can be tight, and many rooms are upstairs with no lift; some rooms have basic kitchenettes.

Related guest reviews

6

Colleen

Dec 27, 2024

·

Stayed 1 night

spa bath facilities promoted in advertisement. Bath seems as though it was falling apart. Needed a ladder to get into. Basin cracked and grout missing from tiles on floor.

2

john

Apr 26, 2024

·

Stayed 2 nights

DO NOT STAY HERE. On a busy HWY. Extra charges for laundry AND a spoonful of soap ? Carpet is tired. Not convenient to restaurants. Small parking spaces. Loud screaming at 3AM both nights. No lift. Dated bathrooms. Charged for stolen/broken appliance which DID not happen. 40 years and thousands of hotel stays and this was the WORST experience.

6

Karen

Nov 24, 2024

·

Stayed 1 night

This property was conveniently located, clean & the beds were very comfortable. We booked a room upstairs as we wanted the spa bath. The spa bath was huge but unfortunately we could not get the jets to work. We would suggest a set of instructions.

10

Jacqueline

Jun 10, 2023

·

Stayed 1 night

Great motel if visiting the hospital. Everything you need and facilities for cooking. Lovely staff.

8

Wendy

Nov 3, 2023

·

Stayed 3 nights

Lovely unit, really nice that we got upgraded to a spa bath. Just a couple of maintenance needs in the bathroom as the extractor fan doesn't remove the condensation hardly at all and there's grout crumbling out from the tiles. Lovely staff, we feel very well looked after

8

Alby

May 13, 2023

·

Stayed 1 night

Quiet and well appointed rooms. Awesome bathroom. Bed linen and lounge room furniture was very nice. But bed was a little soft for me - but it was a good quality bed. My only peeve was that the parking spaces were very narrow. This made parking difficult. But otherwise it was a really nice place to stay.

10

Jardyn

Jan 22, 2025

·

Stayed 1 night

The staff were super friendly and nice. Was easy to work out our rooms location. The jetted bath was the highlight of our stay.

8

Paul

Apr 20, 2025

·

Stayed 1 night

Nice, tidy and well located. Easy onsite parking.

8

Paula

May 26, 2025

·

Stayed 2 nights

The motel is a bit run down and doesnt look like much from the outside. But the room is large with plwnty of space, balcony, couch, table and chairs, desk and kitchenette. The room walls are very thin and unfortunately we had some very inconsiderate neighbours which let the stay down. The water pressure wasnt great but the toiletries supplied were nice. Walking distance to supermarket and eateries.

8

Sonia

Feb 25, 2024

·

Stayed 1 night

Very spacious accommodation but no lift. Almost all the accommodation is up one or two flights of stairs.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe rooms as tidy and clean, but there are reports of missed cleaning, musty odors, and wear such as cracked basins or missing grout; one guest found expired milk.

Related guest reviews

6

Colleen

Dec 27, 2024

·

Stayed 1 night

spa bath facilities promoted in advertisement. Bath seems as though it was falling apart. Needed a ladder to get into. Basin cracked and grout missing from tiles on floor.

6

Anne

Feb 21, 2026

·

Stayed 1 night

helpful reception person. clean room but dated, bathroom especially. Lots of road noise from busy interchange where motel is located

10

Johan

May 21, 2024

·

Stayed 1 night

Lovely clean and very spacious!!! Will gladly stay again!!!

8

Nicole

Sep 8, 2023

·

Stayed 1 night

It was a great place to stay for what we needed in Auckland. Reception was very helpful and accommodating with our late check in. Great service and room was clean. Would stay again.

6

Grant

Sep 19, 2023

·

Stayed 2 nights

The room in the carpark smelt musty the outlook was not inviting. Ask for another room the next night was pretty average

10

Joseph

Mar 26, 2025

·

Stayed 1 night

Room was very tidy and nice, easy check-in great location. Only letdown was the floor in the bathroom hadn’t been swept from previous guests

6

Rochelle

Jun 3, 2025

·

Stayed 1 night

The location and size of the room was perfect for a one night stay for a family of five. What was rude was being called after being stuck in traffic saying they were going to close if we didn’t check in by a set time. The. They weren’t even there at check out. Also, milk in fridge was off by a month. Pays to check the small things. No breakfast for the kids as a result.

10

Allan

May 24, 2023

·

The room was clean and well appointed. The building is recently renovated and in good condition. There was a little light getting through the blacked out glass above the entrance door but the manager will rectify. Clark the manager is great. Welcoming, personable and flexible. Clark went above and beyond to locate an iPad charging cable I lost during my stay, after I had left the motel and that was much appreciated. I can wholly recommend this motel especially considering the room rate compared to the big corporate hotel next door! I will be staying again.

10

Keziah

Jan 15, 2024

·

Stayed 2 nights

Really enjoyed our stay at the City of Sails. Friendly receptionists, pleasant to chat with and helpful. Room as tidy and clean, super cosy bed and the jetted spa was just the icing on top of the cake.

8

Paula

May 26, 2025

·

Stayed 2 nights

The motel is a bit run down and doesnt look like much from the outside. But the room is large with plwnty of space, balcony, couch, table and chairs, desk and kitchenette. The room walls are very thin and unfortunately we had some very inconsiderate neighbours which let the stay down. The water pressure wasnt great but the toiletries supplied were nice. Walking distance to supermarket and eateries.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and comfortable, with some offering balconies and lounge furniture. Noise is a recurring issue for some (thin walls, raucous neighbors, and traffic), and Wi‑Fi reliability varies between floors.

Related guest reviews

6

Anne

Feb 21, 2026

·

Stayed 1 night

helpful reception person. clean room but dated, bathroom especially. Lots of road noise from busy interchange where motel is located

10

Johan

May 21, 2024

·

Stayed 1 night

Lovely clean and very spacious!!! Will gladly stay again!!!

8

Gary

Sep 16, 2024

·

Stayed 4 nights

WiFi reception and mobile reception very poor in Ground floor unit - it is like a reinforced concrete bunker.

8

Tracey

May 23, 2025

·

Stayed 4 nights

I asked to change the booking to 1 person on arrival, due to friend cancelling, but this was kindly done. Friendly staff. The spa bath was great after a long flight and days of walking. Close to hospital and hospice, & conveniently placed to easily get into the city using the frequent buses from Smales Farm (5 mins walk), although its position means a lot of traffic noise. It took a while to get the best wifi on 2nd floor. All davilities as described.

8

Warwick

May 7, 2024

·

Stayed 3 nights

The occupants of one of the other units was rather raucous

10

Margaret

Nov 23, 2024

·

Stayed 2 nights

Easy to access off motorway,staff very helpful,nice quiet unit. Would defimitely stay there again

8

Paula

May 26, 2025

·

Stayed 2 nights

The motel is a bit run down and doesnt look like much from the outside. But the room is large with plwnty of space, balcony, couch, table and chairs, desk and kitchenette. The room walls are very thin and unfortunately we had some very inconsiderate neighbours which let the stay down. The water pressure wasnt great but the toiletries supplied were nice. Walking distance to supermarket and eateries.

6

Jess

Jul 16, 2023

·

Stayed 1 night

Room was tidy and had everything we needed but unfortunately all the pillows in the room were really hard and the sheets were extremely stiff. We were all woken at 2am but the room above us who continued to make a lot of noise for 2 hours. The room itself was comfortable overall.

8

Sonia

Feb 25, 2024

·

Stayed 1 night

Very spacious accommodation but no lift. Almost all the accommodation is up one or two flights of stairs.

8

Shane

Sep 3, 2023

·

Stayed 3 nights

Located near Nort Shore hospital on a busy intersection nice hotel, good customer service, nice sized rooms, great facilities with good shower and comfortable bed. Good value for money and would stay again.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, helpful, and accommodating, including with late check-ins and booking changes. A few guests reported issues with check-in policies or charges.

Related guest reviews

2

john

Apr 26, 2024

·

Stayed 2 nights

DO NOT STAY HERE. On a busy HWY. Extra charges for laundry AND a spoonful of soap ? Carpet is tired. Not convenient to restaurants. Small parking spaces. Loud screaming at 3AM both nights. No lift. Dated bathrooms. Charged for stolen/broken appliance which DID not happen. 40 years and thousands of hotel stays and this was the WORST experience.

10

Gerold

Mar 10, 2024

·

Stayed 1 night

The office staff were super, patient, helpful, polite and caring.

8

Nicole

Sep 8, 2023

·

Stayed 1 night

It was a great place to stay for what we needed in Auckland. Reception was very helpful and accommodating with our late check in. Great service and room was clean. Would stay again.

8

Tracey

May 23, 2025

·

Stayed 4 nights

I asked to change the booking to 1 person on arrival, due to friend cancelling, but this was kindly done. Friendly staff. The spa bath was great after a long flight and days of walking. Close to hospital and hospice, & conveniently placed to easily get into the city using the frequent buses from Smales Farm (5 mins walk), although its position means a lot of traffic noise. It took a while to get the best wifi on 2nd floor. All davilities as described.

6

Rochelle

Jun 3, 2025

·

Stayed 1 night

The location and size of the room was perfect for a one night stay for a family of five. What was rude was being called after being stuck in traffic saying they were going to close if we didn’t check in by a set time. The. They weren’t even there at check out. Also, milk in fridge was off by a month. Pays to check the small things. No breakfast for the kids as a result.

10

Allan

May 24, 2023

·

The room was clean and well appointed. The building is recently renovated and in good condition. There was a little light getting through the blacked out glass above the entrance door but the manager will rectify. Clark the manager is great. Welcoming, personable and flexible. Clark went above and beyond to locate an iPad charging cable I lost during my stay, after I had left the motel and that was much appreciated. I can wholly recommend this motel especially considering the room rate compared to the big corporate hotel next door! I will be staying again.

10

Keziah

Jan 15, 2024

·

Stayed 2 nights

Really enjoyed our stay at the City of Sails. Friendly receptionists, pleasant to chat with and helpful. Room as tidy and clean, super cosy bed and the jetted spa was just the icing on top of the cake.

10

Jardyn

Jan 22, 2025

·

Stayed 1 night

The staff were super friendly and nice. Was easy to work out our rooms location. The jetted bath was the highlight of our stay.

8

Lynaire

Nov 3, 2024

·

Stayed 2 nights

Nice and handy to Eventfinda stadium Staff were super friendly and helpful 😄

10

Margaret

Nov 23, 2024

·

Stayed 2 nights

Easy to access off motorway,staff very helpful,nice quiet unit. Would defimitely stay there again

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AI-generated summary based on recent guest reviews

Location

Convenient for North Shore Hospital, events, supermarkets, and buses at Smales Farm, with easy motorway access. Its position on a busy intersection brings traffic noise and can make turning in difficult at rush hour.

Related guest reviews

8

Morten

Feb 24, 2026

·

Stayed 3 nights

Nice room, nice location.

10

Helen

Mar 2, 2025

·

Stayed 1 night

Great location for our event. Great for hospital location an easy 4 min walk.

8

Hine

Sep 11, 2023

·

Stayed 2 nights

The motel was a convenient location.

8

Tracey

May 23, 2025

·

Stayed 4 nights

I asked to change the booking to 1 person on arrival, due to friend cancelling, but this was kindly done. Friendly staff. The spa bath was great after a long flight and days of walking. Close to hospital and hospice, & conveniently placed to easily get into the city using the frequent buses from Smales Farm (5 mins walk), although its position means a lot of traffic noise. It took a while to get the best wifi on 2nd floor. All davilities as described.

8

Lynaire

Nov 3, 2024

·

Stayed 2 nights

Nice and handy to Eventfinda stadium Staff were super friendly and helpful 😄

6

Jean

Apr 6, 2025

·

Stayed 1 night

I arrived during rush hour. It is impossible to turn in to the motel and you have to drive past and come back.Very stressful when you reach my age !!

10

Margaret

Nov 23, 2024

·

Stayed 2 nights

Easy to access off motorway,staff very helpful,nice quiet unit. Would defimitely stay there again

8

Paul

Apr 20, 2025

·

Stayed 1 night

Nice, tidy and well located. Easy onsite parking.

8

Paula

May 26, 2025

·

Stayed 2 nights

The motel is a bit run down and doesnt look like much from the outside. But the room is large with plwnty of space, balcony, couch, table and chairs, desk and kitchenette. The room walls are very thin and unfortunately we had some very inconsiderate neighbours which let the stay down. The water pressure wasnt great but the toiletries supplied were nice. Walking distance to supermarket and eateries.

8

Shane

Sep 3, 2023

·

Stayed 3 nights

Located near Nort Shore hospital on a busy intersection nice hotel, good customer service, nice sized rooms, great facilities with good shower and comfortable bed. Good value for money and would stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

2

john

Apr 26, 2024

·

Stayed 2 nights

DO NOT STAY HERE. On a busy HWY. Extra charges for laundry AND a spoonful of soap ? Carpet is tired. Not convenient to restaurants. Small parking spaces. Loud screaming at 3AM both nights. No lift. Dated bathrooms. Charged for stolen/broken appliance which DID not happen. 40 years and thousands of hotel stays and this was the WORST experience.

6

Rochelle

Jun 3, 2025

·

Stayed 1 night

The location and size of the room was perfect for a one night stay for a family of five. What was rude was being called after being stuck in traffic saying they were going to close if we didn’t check in by a set time. The. They weren’t even there at check out. Also, milk in fridge was off by a month. Pays to check the small things. No breakfast for the kids as a result.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $104	24 $97
25 $91	26 $91	27 $91	28 $91	29 $92	30 $122	31

Su	Mo	Tu	We	Th	Fr	Sa
1 $95	2 $95	3 $95	4 $95	5 $97	6 $101	7 $106
8 $101	9 $99	10 $101	11 $101	12 $97	13 $101	14 $101
15 $97	16 $101	17 $106	18 $106	19 $97	20 $101	21 $97
22 $97	23 $106	24 $97	25 $97	26 $97	27 $97	28 $97
29 $106	30 $97

City of Sails Motel

About this property

Location

Room options

Standard Room, 1 Queen Bed

Executive Triple Room, Multiple Beds

Standard Triple Room, 1 Bedroom, Jetted Tub

Standard Studio, 1 Queen Bed with Sofa Bed

Standard Room, 1 Queen Bed, Jetted Tub

Family Apartment, Multiple Beds

Basic Studio, 1 Queen Bed, Ground Floor

Guest reviews of City of Sails Motel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about City of Sails Motel

Prices for upcoming dates