Kenton Palace Buenos Aires

We thought there was a pool but there was no information about it and you had to enquire about it through the spa. One of the lamps in the room gave me a slight electrical shock. They replaced it. The kettle didn’t work. They replaced it. There was only tea and sugar. No coffee or milk. Bathroom door was opaque with toilet just behind it. I felt there was no privacy. Staff were wonderful. The room was spacious.

Large clean room with good facilities. Quiet room.

Pool and staff were great. Breakfast we excellent

Pool was warm. Breakfast was great. We had a stroller that had to be carried up to lobby but staff was very helpful. Room was roomy.

I stayed here for 2 nights with my children aged 4 and 18 in 2 rooms. While there were many great aspects, unfortunately we had a very unpleasant experience during check out. We were accused of "breaking a kettle" in one of the rooms. In fact, on arrival there was a crack and a small piece of the kettle lid missing, presumably caused by a previous guest. It was still working despite this so we had no need to report it to reception. We had to cancel our taxi and I was pressured into paying for a replacement. The man at reception was rude and intimidating lin contrast to the very polite and helpful man who was present at check in). As we were in a rush to rebook another airport taxi I had no option but to pay, rather than miss our flight. He did not provide an itemised receipt and had to be asked 3 times to give me my change from the tourist tax as well. He was sniggering with his colleagues and speaking with them about us in Spanish, as we could understand a few words. My 4 year old was very upset by this. I have been in contact with my credit card company who are kindly arranging a charge-back, so at least I will get a refund for the kettle. On the plus side, the rooms were large and clean and the location was convenient. The pool was nice although the hot tub and sauna were not working. The dreadful experience at check out has unfortunately marred our short trip to Buenos Aires and has put me off from returning again.