Phuket Five Fortune Holiday Hotel

WARNING! the location for this hotel put on Hotels.com Browser is WRONG! it is not located in Old town it is at least half an hour drive from there. I booked late the day before based on the location shown on the map at hotels.com. Once I was about to book Taxi I got faced with the truth. They do NOT have a telephone number you can call, I tried all that I could find. No Thai number. I tried to reach them and talk about the location misstake but they refused to pay my money back for 3 nights in the wrong spot. When raining it was leaking water into the room, so the floor got wet beside the bed. The safe in the room was locked without any instructions. The breakfast was accually okey, but no alternatives for veg, if you are a vegetarian. You need to be down at breakfast before 9:30, and you can stay until 10, that was way too early for my taste. Lamp broken by the bed etc.. the area outside the hotel is like a dumpyard with chicken, so it looks quite trashy the whole first impression, The photos are much better than the reality. Basically I score this hotel mostly so low because I felt like they ripped me of, its really bad when you can not regret a booking based on a "misstake" they made, and the location was the most important for me. And not even have a phone number that you can reach them... I think this is not a misstake, they put that missplaced location intentionally. Would not recomend this place to anyone.

Expedia showed wrong location! It shows near Old town but it was totally different location. We had to drive another 40mins to find a hotel. Phone number shows on Expedia wasn’t working either. We were so tired when we arrived so we stayed this hotel even the location was not expected. The hotel is pretty old. Cleaness is ok. Breakfast was pretty good.

Wrong location on Expedia. The real location is on Google Maps

Staff couldn't communicate in English & even though breakfast was included in the package as complimentary from Hotel, they did not had any vegetarian option.

Everything was excellent. Incredibly kind people with very clean rooms. I will definitely stay again when I am in Thailand.