Secrets The Vine Cancun - All Inclusive Adults Only
372 US$
/natt
Snitt för september
Välj datum för att se priser och tillgänglighet.
372 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Secrets The Vine Cancun - All Inclusive Adults Only är priset per natt i genomsnitt 347 US$ under den billigaste månaden (juli) och 702 US$ under den dyraste månaden (februari), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 597 US$ |
| februari | 702 US$ |
| mars | 568 US$ |
| april | 456 US$ |
| maj | 390 US$ |
| juni | 357 US$ |
| juli | 347 US$ |
| augusti | 408 US$ |
| september | 372 US$ |
| oktober | 421 US$ |
| november | 523 US$ |
| december | 607 US$ |
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sep. · 372 US$
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Dyrast: februari (ca 702 US$)
Billigast: juli (ca 347 US$)
Om detta boende
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du tillgång till 4 utomhuspooler, en bastu och ett fitnesscenter. Detta boende i art décostil har även gratis...
Bekvämligheter
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du tillgång till 4 utomhuspooler, en bastu och ett fitnesscenter. Detta boende i art décostil har även gratis wi-fi, conciergetjänster och en souvenirbutik eller tidningskiosk. Gäster kan enkelt ta sig till lokala attraktioner med boendets buss (avgift tillkommer).
Företagsfaciliteter
Gäster har tillgång till bland annat business-service, expressutcheckning och gratis dagstidningar i lobbyn. Planerar du ett event i Cancun? På detta boende finns det event- och konferensutrymmen på upp till 2 kvadratmeter, däribland konferensrum och mötesrum. Gratis parkeringsservice erbjuds på plats.
Måltider
Du kan äta gott och beundra utsikten över havet på Market Cafe, en restaurang som specialiserar sig på mexikanska köket, eller ta det lugnt på rummet med rumsservice dygnet runt. Ta en drink på boendets strandbar eller en av 7 barer/lounger och 3 poolbarer.
Rum
Känn dig som hemma i ett av de 497 rummen med platt-tv. Rummen har privata inredda balkonger. Med gratis fast internetanslutning och wi-fi håller du dig uppkopplad, medan satellitkanaler står för underhållningen. Badrum med dusch, regndusch och gratis toalettartiklar.
Läge
Secrets The Vine Cancun - Adults Only - All Inclusive ligger i Cancun (i området Zona Hotelera), fem minuter med bil från både Iberostar Cancun golfbana och La Isla Shopping Mall. Detta boende med all-inclusive ligger 4,9 km från Playa Delfines och 25,3 km från Moon Palace golfklubb.
Vad finns i närheten
Playa Ballenas(0.1 miles)
Nichupté-lagunen(0.3 miles)
Aquaworld(0.6 miles)
Luxury Avenue Botique Shopping Center(0.8 miles)
Kukulcan Plaza-shoppingcentret(0.9 miles)
Oasis-arenan(1.1 miles)
San Miguelito(1.1 miles)
Playa Marlín(1.2 miles)
Hotellzonens stränder(1.2 miles)
Museo Maya de Cancún(1.4 miles)
Iberostar Cancun golfbana(1.4 miles)
Museo del Tequila(1.5 miles)
El Sol de Cancun(1.5 miles)
La Isla Shopping Mall(1.6 miles)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(1.7 miles)
Secrets The Vine Cancun - Adults Only - All Inclusive rekommenderar att du använder flygplatsen Cancun, Quintana Roo (CUN-Cancun Intl.)(11 miles)
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Läge
Boulevard Kukulcan Km 14.5 Retorno del Rey Lote 38 & 38B, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexiko
Playa Ballenas (0.1 miles)
Nichupté-lagunen (0.3 miles)
Aquaworld (0.6 miles)
Luxury Avenue Botique Shopping Center (0.8 miles)
Kukulcan Plaza-shoppingcentret (0.9 miles)
Oasis-arenan (1.1 miles)
Gästrecensioner
8.8
Fantastiskt
Baserat på 3 101 verifierade recensioner
Vem bor här?
Företag
1%
Par
85%
Familj
4%
Grupper
7%
Ensamresande
1%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På Secrets The Vine Cancun – All Inclusive Adults Only berömmer resenärer genomgående den vänliga och uppmärksamma personalen, rena rum med slående havsutsikt, och enkel tillgång till både strand och pool. De beskriver en avslappnad atmosfär för vuxna med gott om aktiviteter och lite kvällsunderhållning.
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Vad gäster tycker
På Secrets The Vine Cancun – All Inclusive Adults Only berömmer resenärer genomgående den vänliga och uppmärksamma personalen, rena rum med slående havsutsikt, och enkel tillgång till både strand och pool. De beskriver en avslappnad atmosfär för vuxna med gott om aktiviteter och lite kvällsunderhållning.
Spa- och poolområdena får ofta beröm, och många gäster uppskattar utsikten från de högre våningarna. Vanliga nackdelar inkluderar långa väntetider vid middagen på grund av att man inte kan boka bord, ihållande försök till merförsäljning av vin, tillägg eller semesterägande, samt mat som varierar från utmärkt till genomsnittlig. Ett fåtal nämner slitna ytor, enstaka lukter eller underhållsproblem, samt sporadiska problem med AC eller rumsplacering. Hotellet passar resenärer som söker en avslappnad semester för vuxna.
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Faciliteter
Flera pooler, enkel tillgång till stranden och ett välrenommerat spa sticker ut; cabanas och ett Preferred Club-område finns tillgängliga. Atmosfären är avslappnad med begränsad underhållning under dagen, och flera gäster noterar tidiga poolstängningar och ibland konkurrens om solstolar.
Relaterade gästrecensioner
8
Stacy
5 okt. 2025
·
Stannade 4 nätter
Excellent service but its a quiet resort. There is no entertainment at the pools. Only one pool has music. No entertainment venue. Just small performances every once in awhile at one of the bars. If you just want to relax, its a great resort. If you want entertainment, you will be disappointed.
Excellent service but its a quiet resort. There is no entertainment at the pools. Only one pool has music. No entertainment venue. Just small performances every once in awhile at one of the bars. If you just want to relax, its a great resort. If you want entertainment, you will be disappointed.
8
Josette
10 juli 2025
·
Stannade 3 nätter
The pools were large and quiet.
The pools were large and quiet.
10
Katia
2 aug. 2025
·
Stannade 5 nätter
An excellent hotel offering a wide range of dining options. The preferred club suites are exceptionally spacious and comfortable. However, I would prefer a firmer mattress as the current one was too soft for my liking. Additionally, enhancing the pool areas with music would greatly improve the atmosphere, considering this is an adult-only hotel and not a spiritual retreat. Overall, I highly recommend this hotel.
An excellent hotel offering a wide range of dining options. The preferred club suites are exceptionally spacious and comfortable. However, I would prefer a firmer mattress as the current one was too soft for my liking. Additionally, enhancing the pool areas with music would greatly improve the atmosphere, considering this is an adult-only hotel and not a spiritual retreat. Overall, I highly recommend this hotel.
10
Adrienne
4 nov. 2025
·
Stannade 3 nätter
The ocean view was beautiful. The spa experience was amazing.
The ocean view was beautiful. The spa experience was amazing.
10
Tiffany Monet Walker
2 okt. 2025
·
Stannade 2 nätter
Spa was excellent , very relaxing , staff was incredible.
Spa was excellent , very relaxing , staff was incredible.
10
Gisselle
25 aug. 2025
·
Stannade 2 nätter
From the minute we arrived, the staff was amazing. They were kind and accommodating, especially considering our flight arrived super early. We did not have any unpleasant interactions while at Secrets the Vine. Special shoutout to Alejandro, front desk; James, Nebbiolo Ristorante; Manuel, Bluewater Grill; and all of the bartenders and staff they made our short stay amazing. Drawbacks: All of the pools close before 8pm. If you want a “lively” resort, this isn’t for you. It’s super relaxed and great for meeting new people as you can hear each other talk. The beach was full of seaweed, but that’s going on at every hotel/resort in the area. They all clean it over night so if you wake up super early you can probably swim for a while. We opted for a day trip to Isla Mujeres for our beach fix. Overall, We would definitely return as I still want to try their Asian Restaurant, Dragons, and I absolutely loved the experience. If I am taking my full family I would go to their sister property Breathless.
From the minute we arrived, the staff was amazing. They were kind and accommodating, especially considering our flight arrived super early. We did not have any unpleasant interactions while at Secrets the Vine. Special shoutout to Alejandro, front desk; James, Nebbiolo Ristorante; Manuel, Bluewater Grill; and all of the bartenders and staff they made our short stay amazing. Drawbacks: All of the pools close before 8pm. If you want a “lively” resort, this isn’t for you. It’s super relaxed and great for meeting new people as you can hear each other talk. The beach was full of seaweed, but that’s going on at every hotel/resort in the area. They all clean it over night so if you wake up super early you can probably swim for a while. We opted for a day trip to Isla Mujeres for our beach fix. Overall, We would definitely return as I still want to try their Asian Restaurant, Dragons, and I absolutely loved the experience. If I am taking my full family I would go to their sister property Breathless.
8
Prashanth
1 dec. 2025
·
Stannade 4 nätter
Hotel was great and service was top notch. Very good staff and the preferred club pool and area was great. Spa was awesome. Lots of amenities and plenty of stuff to do. Downsides: - some areas look really dated and not done - chipped walls, broken steps etc. - the resort looks sad and empty sometimes cos the places are too spaced out. The game room is all the way next to laundry area and could use some promotion or just awareness that it’s there - the food options are ok. It’s impossible to get a table at Dragons and they’re CONSTANTLY trying to sell you a bottle of wine everywhere you go. It’s really annoying after a while. I paid $650 a night and that really isn’t ALL Inclusive. Seems like penny pinching and isn’t 5 star behavior Managerial staff was amazing. We lost a phone and they went out of their way to find it All in, a great place but I wish they weren’t constantly trying to fleece their customers for extras everywhere. It’s petty.
Hotel was great and service was top notch. Very good staff and the preferred club pool and area was great. Spa was awesome. Lots of amenities and plenty of stuff to do. Downsides: - some areas look really dated and not done - chipped walls, broken steps etc. - the resort looks sad and empty sometimes cos the places are too spaced out. The game room is all the way next to laundry area and could use some promotion or just awareness that it’s there - the food options are ok. It’s impossible to get a table at Dragons and they’re CONSTANTLY trying to sell you a bottle of wine everywhere you go. It’s really annoying after a while. I paid $650 a night and that really isn’t ALL Inclusive. Seems like penny pinching and isn’t 5 star behavior Managerial staff was amazing. We lost a phone and they went out of their way to find it All in, a great place but I wish they weren’t constantly trying to fleece their customers for extras everywhere. It’s petty.
10
Dy
17 juli 2025
·
Stannade 5 nätter
Secrets was a great resort for me and my wife to celebrate our anniversary. No kids really helped at the pool and speaking of cools, they have 3 great pools that are big and comfortable. The restaurants were DELICIOUS! especially the Sea Salt. The staff was super accommodating, friendly and helpful, which is always nice. I would highly recommend this for anyone!
Secrets was a great resort for me and my wife to celebrate our anniversary. No kids really helped at the pool and speaking of cools, they have 3 great pools that are big and comfortable. The restaurants were DELICIOUS! especially the Sea Salt. The staff was super accommodating, friendly and helpful, which is always nice. I would highly recommend this for anyone!
10
John
19 feb. 2026
·
Stannade 3 nätter
This was an amazing stay! The resort was immaculate and our room with the full ocean view was amazing! Our private concierge checked in on us daily and helped navigate everything there was to do. The food, especially the breakfast, was top notch. Lots of night time entertainment to go along and the pools were great. Just be sure to get there early to get your spot. We loved it so much, we plan to return.
This was an amazing stay! The resort was immaculate and our room with the full ocean view was amazing! Our private concierge checked in on us daily and helped navigate everything there was to do. The food, especially the breakfast, was top notch. Lots of night time entertainment to go along and the pools were great. Just be sure to get there early to get your spot. We loved it so much, we plan to return.
10
Julius
23 okt. 2025
·
Stannade 3 nätter
Great resort if you like easy beach access and different pool options, adults only can be a small but big perk, helps with this resort
Great resort if you like easy beach access and different pool options, adults only can be a small but big perk, helps with this resort
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Recensioner beskriver ofta hotellet och rummen som mycket rena och välskötta. En minoritet rapporterar underhålls- eller luktproblem i vissa områden (t.ex. färg- eller avloppslukt) och enstaka slitage.
Relaterade gästrecensioner
6
GREGORY
18 sep. 2025
·
Stannade 5 nätter
Great room …. Maybe the best I have stayed in…. The room and the building overall is showing wear and tear…. As we were starting our last evening the elevators malfunctioned. Room service choices were pretty limited and the phone didn’t always get answered….. once we never received our order but a guy did come to the door with another room’s order…. Front gate security was senseless and unnecessarily slow…. I told the gatekeeper that my name was Philip Calderon and he looked for that name on the list. Hotel has some great bones but the staff is really mismanaged. Food was ok pool was nice….. took me 35 minutes to order a beer and there appears to me that they are not under staffed…..overall pretty frustrating to be at such a nice place for the staff to be killing the good vibes
Great room …. Maybe the best I have stayed in…. The room and the building overall is showing wear and tear…. As we were starting our last evening the elevators malfunctioned. Room service choices were pretty limited and the phone didn’t always get answered….. once we never received our order but a guy did come to the door with another room’s order…. Front gate security was senseless and unnecessarily slow…. I told the gatekeeper that my name was Philip Calderon and he looked for that name on the list. Hotel has some great bones but the staff is really mismanaged. Food was ok pool was nice….. took me 35 minutes to order a beer and there appears to me that they are not under staffed…..overall pretty frustrating to be at such a nice place for the staff to be killing the good vibes
10
Latoya
15 nov. 2025
·
Stannade 3 nätter
The property was very well kept and clean. Customer service is awesome, we really enjoyed the stay.
The property was very well kept and clean. Customer service is awesome, we really enjoyed the stay.
4
William
21 okt. 2025
·
Stannade 6 nätter
Hotel smelled like paint, room 1003 not completely stocked when checked in. Roof leaking outside front door floor had water every morning in front of door rags placed on floor
Hotel smelled like paint, room 1003 not completely stocked when checked in. Roof leaking outside front door floor had water every morning in front of door rags placed on floor
10
Richard Damion
29 nov. 2025
·
Stannade 5 nätter
Excellent customer service! Clean rooms, attentive staff, delicious food and beautiful grounds
Excellent customer service! Clean rooms, attentive staff, delicious food and beautiful grounds
10
Hac Van
8 nov. 2025
·
Stannade 7 nätter
The room was clean. Service was impeccable and everyone that worked there seemed genuinely happy and was helpful. The food was better than I expected.
The room was clean. Service was impeccable and everyone that worked there seemed genuinely happy and was helpful. The food was better than I expected.
10
Amarjit
3 nov. 2025
·
Stannade 6 nätter
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
6
Cindy
19 sep. 2025
·
Stannade 3 nätter
Property is beautiful but there were some issues needing repair. Overall, great stay, lovely staff, nice property with beautiful views.
Property is beautiful but there were some issues needing repair. Overall, great stay, lovely staff, nice property with beautiful views.
8
Autumn
18 okt. 2025
·
Stannade 4 nätter
staff was lovely. rooms could use cleaner furniture and softer sheets. a strange sewage smell was present in one end of the lobby by the piano bar/asian fusion restaurant. food was great! the pools and beach access was also picture perfect.
staff was lovely. rooms could use cleaner furniture and softer sheets. a strange sewage smell was present in one end of the lobby by the piano bar/asian fusion restaurant. food was great! the pools and beach access was also picture perfect.
10
Erica
29 sep. 2025
·
Stannade 3 nätter
I had an absolutely wonderful stay at Secrets The Vine in Mexico. From the moment I arrived, everything was immaculate—very clean, modern, and beautifully maintained. The staff was incredibly friendly, attentive, and welcoming, always going out of their way to make sure I felt comfortable and well taken care of. The atmosphere was relaxing, with stunning views that made every moment feel special. The rooms were spotless, and every detail showed a high level of care. I would highly recommend Secrets The Vine to anyone looking for a luxurious and stress-free getaway. This resort exceeded my expectations, and I will definitely be returning!
I had an absolutely wonderful stay at Secrets The Vine in Mexico. From the moment I arrived, everything was immaculate—very clean, modern, and beautifully maintained. The staff was incredibly friendly, attentive, and welcoming, always going out of their way to make sure I felt comfortable and well taken care of. The atmosphere was relaxing, with stunning views that made every moment feel special. The rooms were spotless, and every detail showed a high level of care. I would highly recommend Secrets The Vine to anyone looking for a luxurious and stress-free getaway. This resort exceeded my expectations, and I will definitely be returning!
6
George
27 okt. 2025
·
Stannade 2 nätter
The property was nice and clean. In certain areas of the property there was a bad sewer smell.
The property was nice and clean. In certain areas of the property there was a bad sewer smell.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Rummen är rymliga och bekväma med många rum med havsutsikt och stora balkonger; de högre våningarna imponerar. Vissa gäster rapporterar varm AC, begränsad utsikt eller slitna inslag, och ett fåtal har noterat ljud från utrustning på ena sidan av byggnaden.
Relaterade gästrecensioner
8
Angelica Maria
3 juli 2025
·
Stannade 3 nätter
Nice resort, food 6/10, room nice, AC could be blowing harder through the night,
Nice resort, food 6/10, room nice, AC could be blowing harder through the night,
8
Kimberly
19 aug. 2025
·
Stannade 5 nätter
I was HOT ALL OF THE TIME when in the room. The refrigerator did not keep anything cool. The food wasn’t very good. This property has gone downhill since I was last there.
I was HOT ALL OF THE TIME when in the room. The refrigerator did not keep anything cool. The food wasn’t very good. This property has gone downhill since I was last there.
10
Sukanya
1 nov. 2025
·
Stannade 6 nätter
Beautiful aesthetically designed resort, our room was spotless with a gorgeous ocean view, bed was comfy, ac worked perfectly. Excellent service by all resort staff at the restaurants, cafe, pool, lounge, lobby. The beach is private, though not too big but always kept clean. Enjoyed authentic Mexican cuisine at the Market Cafe and their enormous breakfast buffet. The shows were nice too especially Mexican night and Halloween celebrations. Wish they had cabanas or at least more beach chairs on the beach. Highly recommend.
Beautiful aesthetically designed resort, our room was spotless with a gorgeous ocean view, bed was comfy, ac worked perfectly. Excellent service by all resort staff at the restaurants, cafe, pool, lounge, lobby. The beach is private, though not too big but always kept clean. Enjoyed authentic Mexican cuisine at the Market Cafe and their enormous breakfast buffet. The shows were nice too especially Mexican night and Halloween celebrations. Wish they had cabanas or at least more beach chairs on the beach. Highly recommend.
10
Sherry J
21 nov. 2025
·
Stannade 6 nätter
Loved this hotel! This was our third trip to Cancun, and Secrets the Vine was our best trip so far. Room was spotless and spacious. Service was over the top hospitable. Entertainment was high quality all six nights we were there. Very active, festive international vibe. Highly recommend and we'll be back!
Loved this hotel! This was our third trip to Cancun, and Secrets the Vine was our best trip so far. Room was spotless and spacious. Service was over the top hospitable. Entertainment was high quality all six nights we were there. Very active, festive international vibe. Highly recommend and we'll be back!
8
Megan Ann
7 okt. 2025
·
Stannade 3 nätter
We spent a long weekend with split stay between an ocean view room and a preferred club honeymoon suite. The ocean view was nice and fairly clean. I think it was the south side of the building which was a little loud from the air conditioning units on the balcony. We switched to the honeymoon suit ocean front which was huge and had an L shaped balcony. The sun rise over the ocean from the bed was stunning. 3
We spent a long weekend with split stay between an ocean view room and a preferred club honeymoon suite. The ocean view was nice and fairly clean. I think it was the south side of the building which was a little loud from the air conditioning units on the balcony. We switched to the honeymoon suit ocean front which was huge and had an L shaped balcony. The sun rise over the ocean from the bed was stunning. 3
8
Jenna
13 nov. 2025
·
Stannade 3 nätter
It said it was an ocean view, but the view from the room was of the building next door.. I was disappointed.
It said it was an ocean view, but the view from the room was of the building next door.. I was disappointed.
6
tapon
15 aug. 2025
·
Stannade 3 nätter
Room ac was not working properly. Very hot room
Room ac was not working properly. Very hot room
8
Ilene
26 juli 2025
·
Stannade 6 nätter
Overall,we enjoyed our stay. We did upgrade to Preferred status and that was definitely a plus for us since the regular pools were quite loud and noisy. Seaweed is an issue so the beach wasn’t very enticing. Room was large, bed very comfortable, view was beautiful, food was better than average for all-inclusive, staff was very friendly and accommodating.
Overall,we enjoyed our stay. We did upgrade to Preferred status and that was definitely a plus for us since the regular pools were quite loud and noisy. Seaweed is an issue so the beach wasn’t very enticing. Room was large, bed very comfortable, view was beautiful, food was better than average for all-inclusive, staff was very friendly and accommodating.
8
Jongwoog
20 nov. 2025
·
Stannade 3 nätter
Quiet and nice view
Quiet and nice view
10
Alexandria
3 juli 2025
·
Stannade 3 nätter
Overall our stay was great. We loved our room and pool and beach areas were really nice. We also enjoyed the restaurants with the Italian being our favorite. My only complaint is they did not take reservations. I also wish the patio furniture was more comfortable.
Overall our stay was great. We loved our room and pool and beach areas were really nice. We also enjoyed the restaurants with the Italian being our favorite. My only complaint is they did not take reservations. I also wish the patio furniture was more comfortable.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Service
Servicen lovordas i stor utsträckning som vänlig, uppmärksam och professionell, med särskilt beröm till concierge-personalen och poolpersonalen. Återkommande klagomål inkluderar ihållande försök till merförsäljning (vin, tillägg, semesterägande) och långsam eller svår placering vid middagen; enstaka rapporter nämner oartiga interaktioner i receptionen.
Relaterade gästrecensioner
10
Rebecca
30 nov. 2025
·
Stannade 5 nätter
Courteous staff, delicious and abundant food, beautiful property, lots of entertainment
Courteous staff, delicious and abundant food, beautiful property, lots of entertainment
4
Kelvin L
31 aug. 2025
·
Stannade 5 nätter
F&B staff were unfriendly to me on several occasion. Several occasions I asked for drinks or appetizers and either had to ask repeatedly or the worker took care of other guess that were clearly there after me.At the bar they placed drinks in front of other guess and placed mine further down the bar and motioned me to go and get em. I spoke to 3 different managers about my situation and came to the realization that most of the staff were not interested in servicing a person the look like me. I’m a very calm respectful middle age man of color and had multiple encounters were staff members were smiling and polite to others and stoic looking to me. I tried my best to get passed the unfair treatment and realized that too many incidents had occurred. Once I spoke with the manger of the coffee shop, Victor, word got out of my displeasure and the service got worse. I would never go back the that place again and would probably steer clear of Cancún as a whole. The service in the Yucatán was totally different from Cancun Secrets the Vine. Never seen some many non smiling unfriendly people in a resort in my life. I’ve been to Punta Cana 2 times and the service was amazing. I give my overall experience a zero for the F&B section and average in my check in and good with room service and pool side workers Spoke with Isreal, Erica and Victor about the service on Friday. We spent over $3,000 on this vacation and I have a lot of bad memories to show for it!!!
F&B staff were unfriendly to me on several occasion. Several occasions I asked for drinks or appetizers and either had to ask repeatedly or the worker took care of other guess that were clearly there after me.At the bar they placed drinks in front of other guess and placed mine further down the bar and motioned me to go and get em. I spoke to 3 different managers about my situation and came to the realization that most of the staff were not interested in servicing a person the look like me. I’m a very calm respectful middle age man of color and had multiple encounters were staff members were smiling and polite to others and stoic looking to me. I tried my best to get passed the unfair treatment and realized that too many incidents had occurred. Once I spoke with the manger of the coffee shop, Victor, word got out of my displeasure and the service got worse. I would never go back the that place again and would probably steer clear of Cancún as a whole. The service in the Yucatán was totally different from Cancun Secrets the Vine. Never seen some many non smiling unfriendly people in a resort in my life. I’ve been to Punta Cana 2 times and the service was amazing. I give my overall experience a zero for the F&B section and average in my check in and good with room service and pool side workers Spoke with Isreal, Erica and Victor about the service on Friday. We spent over $3,000 on this vacation and I have a lot of bad memories to show for it!!!
8
Van den auwelant
28 sep. 2025
·
Stannade 2 nätter
Recepcionista Enrique nos prometió mandar las maletas después del check in a las 15:30 dos horas después seguíamos esperando! La persona que me atendió cuando marcamos mucha falta de atención al cliente, el resto del personal bastante amable.
Recepcionista Enrique nos prometió mandar las maletas después del check in a las 15:30 dos horas después seguíamos esperando! La persona que me atendió cuando marcamos mucha falta de atención al cliente, el resto del personal bastante amable.
2
Soriya
25 nov. 2025
·
Stannade 3 nätter
I had the worst experience when it comes to checking in. The front desk girls were very rude and not helpful.
I had the worst experience when it comes to checking in. The front desk girls were very rude and not helpful.
10
Amarjit
3 nov. 2025
·
Stannade 6 nätter
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
10
Christian
2 juli 2025
·
Stannade 4 nätter
Loved every aspect of our stay *except* the high pressure timeshare sales pitch. Wasted three hours of our vacation for something we never wanted in the first place. For that they lose one star. However, I’d stay there again in a heartbeat.
Loved every aspect of our stay *except* the high pressure timeshare sales pitch. Wasted three hours of our vacation for something we never wanted in the first place. For that they lose one star. However, I’d stay there again in a heartbeat.
6
William
29 okt. 2025
·
Stannade 5 nätter
I would like a call to discuss this stay at 618-873-2835. I went all inclusive with Expedia and when we got there we had VIP members telling us about how we should sign up with Hyatt and had us sign up to do a tour which was supposed to only be 90 min and ended up being 3 hours when i got up and walked out. They did see my rayban glasses and got concerned that i was recording what they where telling us as they stated it was against Expedia for them to do what they where. This was my 1st vacation and also my 20 year anniversary getaway. The other complaint i have is i am highly contagious to mushrooms and i tol rhem that, i set up breakfast in bed for our anniversary and filled out the paper and when i turned it into the concierge, we even went over me being allergic to mushroom. I ordered the egss with vegetables and he did not say anything about there being mushrooms and when they arrived to the room we had just gotten up so our food was placed by the window and we went to sit down. They showrd us how to open the door to get the hot food and left. We finished our fruit and went to grt our hot breakfast and it was much to my suprise when i went to eat mine there was so many mushrooms we did not eat it and i went down and got breakfast from the market side cafee. I was terribly upset as the 2 times i have had accidently had mushrooms my throat had swollen up and i was rushed to hospital. The spa at the hotel is ok but the 1 across the road is 100 times better and way cheaper
I would like a call to discuss this stay at 618-873-2835. I went all inclusive with Expedia and when we got there we had VIP members telling us about how we should sign up with Hyatt and had us sign up to do a tour which was supposed to only be 90 min and ended up being 3 hours when i got up and walked out. They did see my rayban glasses and got concerned that i was recording what they where telling us as they stated it was against Expedia for them to do what they where. This was my 1st vacation and also my 20 year anniversary getaway. The other complaint i have is i am highly contagious to mushrooms and i tol rhem that, i set up breakfast in bed for our anniversary and filled out the paper and when i turned it into the concierge, we even went over me being allergic to mushroom. I ordered the egss with vegetables and he did not say anything about there being mushrooms and when they arrived to the room we had just gotten up so our food was placed by the window and we went to sit down. They showrd us how to open the door to get the hot food and left. We finished our fruit and went to grt our hot breakfast and it was much to my suprise when i went to eat mine there was so many mushrooms we did not eat it and i went down and got breakfast from the market side cafee. I was terribly upset as the 2 times i have had accidently had mushrooms my throat had swollen up and i was rushed to hospital. The spa at the hotel is ok but the 1 across the road is 100 times better and way cheaper
8
Prashanth
1 dec. 2025
·
Stannade 4 nätter
Hotel was great and service was top notch. Very good staff and the preferred club pool and area was great. Spa was awesome. Lots of amenities and plenty of stuff to do. Downsides: - some areas look really dated and not done - chipped walls, broken steps etc. - the resort looks sad and empty sometimes cos the places are too spaced out. The game room is all the way next to laundry area and could use some promotion or just awareness that it’s there - the food options are ok. It’s impossible to get a table at Dragons and they’re CONSTANTLY trying to sell you a bottle of wine everywhere you go. It’s really annoying after a while. I paid $650 a night and that really isn’t ALL Inclusive. Seems like penny pinching and isn’t 5 star behavior Managerial staff was amazing. We lost a phone and they went out of their way to find it All in, a great place but I wish they weren’t constantly trying to fleece their customers for extras everywhere. It’s petty.
Hotel was great and service was top notch. Very good staff and the preferred club pool and area was great. Spa was awesome. Lots of amenities and plenty of stuff to do. Downsides: - some areas look really dated and not done - chipped walls, broken steps etc. - the resort looks sad and empty sometimes cos the places are too spaced out. The game room is all the way next to laundry area and could use some promotion or just awareness that it’s there - the food options are ok. It’s impossible to get a table at Dragons and they’re CONSTANTLY trying to sell you a bottle of wine everywhere you go. It’s really annoying after a while. I paid $650 a night and that really isn’t ALL Inclusive. Seems like penny pinching and isn’t 5 star behavior Managerial staff was amazing. We lost a phone and they went out of their way to find it All in, a great place but I wish they weren’t constantly trying to fleece their customers for extras everywhere. It’s petty.
10
Tyler
16 nov. 2025
·
Stannade 3 nätter
Incredible experience from check in to check out.
Incredible experience from check in to check out.
10
Pablo
22 nov. 2025
·
Stannade 5 nätter
Nos gustó bastante. Lo único a mejorar es que hay que esperar demasiado en los restaurantes para cenar. Deberían dejar reservar
Nos gustó bastante. Lo único a mejorar es que hay que esperar demasiado en los restaurantes para cenar. Deberían dejar reservar
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Läge
Strandnära läge i Cancúns hotellzon med snabb tillgång till stranden; flera gäster tyckte det var bekvämt för flygplatstransfer och närliggande ställen. Ett fåtal noterade att det inte ligger närmast shoppingen, och tång kan påverka stranden säsongsvis.
Relaterade gästrecensioner
10
Emanuel
23 okt. 2025
·
Stannade 4 nätter
Very nice location and accomadations
Very nice location and accomadations
8
Thomas
19 okt. 2025
·
Stannade 6 nätter
Nice beach and pool areas. Restaurants were the biggest disappointment. Problems with service in the restaurants, food quality, wait times. Preferred club was not worth the upgrade. Preferred restaurant was the worst on the property. Preferred pool area was not as nice as other pools and the 21st floor lounge area for preferred guests was just a small room with a small bar and some snacks. Premium label liquor wasn’t offered at the pool or beach areas and only a few premium labels were offered. Junior suite was nice and had a large shower but only Pringles and m&m’s were offered as snacks in the room. We had to buy a bottle of wine to watch the Mexican night show. The 7 course Chefs table was a nice dinner but it was an extra $250 per couple. This property is in the hotel zone but not as close to the shopping area. Property was clean and well maintained although there was an horrible sewer odor near the entrance/ lobby area of the building which was also in the piano bar, Dragons restaurant and sports bar. There were some very nice aspects of this resort and many staff members that worked hard to please guests but for us it just fell short in the restaurants. If you are a “foodie” like we are, you may want to explore some other options. If you just want a clean resort, well maintained beach, nice pools, and a quiet atmosphere, this may be for you.
Nice beach and pool areas. Restaurants were the biggest disappointment. Problems with service in the restaurants, food quality, wait times. Preferred club was not worth the upgrade. Preferred restaurant was the worst on the property. Preferred pool area was not as nice as other pools and the 21st floor lounge area for preferred guests was just a small room with a small bar and some snacks. Premium label liquor wasn’t offered at the pool or beach areas and only a few premium labels were offered. Junior suite was nice and had a large shower but only Pringles and m&m’s were offered as snacks in the room. We had to buy a bottle of wine to watch the Mexican night show. The 7 course Chefs table was a nice dinner but it was an extra $250 per couple. This property is in the hotel zone but not as close to the shopping area. Property was clean and well maintained although there was an horrible sewer odor near the entrance/ lobby area of the building which was also in the piano bar, Dragons restaurant and sports bar. There were some very nice aspects of this resort and many staff members that worked hard to please guests but for us it just fell short in the restaurants. If you are a “foodie” like we are, you may want to explore some other options. If you just want a clean resort, well maintained beach, nice pools, and a quiet atmosphere, this may be for you.
10
Chrystal
29 juli 2025
·
Stannade 4 nätter
This beautiful property is in a perfect location in the middle of the Hotel Zone. Spacious, well-designed rooms, all with ocean views. Staff were friendly and accommodating. The food in the buffet was spectacular! We also liked the Asian and the Mediterranean restaurants. Unfortunately, we didn’t get to try the steakhouse and Italian restaurants due to the strict dress code (long pants for men). The Peruvian restaurant had good service, but poor food quality. We really wanted to like it, but unfortunately the standard didn’t compare to the rest of the hotel. Nevertheless, this hotel exceeded our expectations and we would definitely stay there again.
This beautiful property is in a perfect location in the middle of the Hotel Zone. Spacious, well-designed rooms, all with ocean views. Staff were friendly and accommodating. The food in the buffet was spectacular! We also liked the Asian and the Mediterranean restaurants. Unfortunately, we didn’t get to try the steakhouse and Italian restaurants due to the strict dress code (long pants for men). The Peruvian restaurant had good service, but poor food quality. We really wanted to like it, but unfortunately the standard didn’t compare to the rest of the hotel. Nevertheless, this hotel exceeded our expectations and we would definitely stay there again.
10
Misty
16 aug. 2025
·
Stannade 3 nätter
Property very well protected with a gate and security. Area was nice, beach and pools very nice.
Property very well protected with a gate and security. Area was nice, beach and pools very nice.
10
Erick
8 okt. 2025
·
Stannade 4 nätter
The beach was awesome. The staff were the best! Super welcoming and helpful.
The beach was awesome. The staff were the best! Super welcoming and helpful.
10
Amarjit
3 nov. 2025
·
Stannade 6 nätter
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
8
hussien
8 juli 2025
·
Stannade 2 nätter
All around good resort very close to some real nice spots like taboo and ilieos which were the highlight of the trip. I didnt like the no vapes no smoking areas anywhere on the property gota get on the main road but it is what it is, food was good vibes were nice real chill had a whole fire work show for the 4th staff super friendly not a bad go to
All around good resort very close to some real nice spots like taboo and ilieos which were the highlight of the trip. I didnt like the no vapes no smoking areas anywhere on the property gota get on the main road but it is what it is, food was good vibes were nice real chill had a whole fire work show for the 4th staff super friendly not a bad go to
10
daniel
30 nov. 2025
·
Stannade 3 nätter
Really great staff, great facilities, right on the beach and great drinks and food
Really great staff, great facilities, right on the beach and great drinks and food
8
Jinghui
6 nov. 2025
·
Stannade 7 nätter
Very pleasant experience. The environment is beautiful, and the hotel has its own private beachfront along with three swimming pools. In addition to the Market Cafe buffet for breakfast and lunch, there are six different themed restaurants for dinner, all without the need for reservations. The hotel is about 20 minutes from the airport; I booked an Uber for around MX$304, which is about USD $16.
Very pleasant experience. The environment is beautiful, and the hotel has its own private beachfront along with three swimming pools. In addition to the Market Cafe buffet for breakfast and lunch, there are six different themed restaurants for dinner, all without the need for reservations. The hotel is about 20 minutes from the airport; I booked an Uber for around MX$304, which is about USD $16.
10
Julius
23 okt. 2025
·
Stannade 3 nätter
Great resort if you like easy beach access and different pool options, adults only can be a small but big perk, helps with this resort
Great resort if you like easy beach access and different pool options, adults only can be a small but big perk, helps with this resort
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Måltider
Frukosten och flera restauranger får beröm (särskilt Dragons, italienska för vissa, och Bluewater/steakhouse för andra), men den övergripande återkopplingen är blandad. Räkna med långa väntetider vid middagen på grund av att man inte kan boka bord och frekventa försök till merförsäljning av vin; dagtidsalternativ/poolalternativ kan kännas begränsade.
Relaterade gästrecensioner
8
Michael
25 juni 2025
·
Stannade 4 nätter
Great place for long weekend! Pools are great and people and staff are friendly! Breakfast and lunch at Market cafe are great. Dinner options are average and could use a upgrade overall.
Great place for long weekend! Pools are great and people and staff are friendly! Breakfast and lunch at Market cafe are great. Dinner options are average and could use a upgrade overall.
6
Stacey
11 sep. 2025
·
Stannade 5 nätter
Most of the staff was very pleasant and helpful. We did encounter a few people who were not so friendly. The waiter we had at the Italian restaurant our first night was not pleasant and we felt he was annoyed by our presence. The concierge service was great! The food overall was nothing spectacular. The Italian restaurant was not good at all. The hamburger at the grill by the pool was better than the Italian restaurant food. The Bluewater Grill (steak place) was good and very accommodating.
Most of the staff was very pleasant and helpful. We did encounter a few people who were not so friendly. The waiter we had at the Italian restaurant our first night was not pleasant and we felt he was annoyed by our presence. The concierge service was great! The food overall was nothing spectacular. The Italian restaurant was not good at all. The hamburger at the grill by the pool was better than the Italian restaurant food. The Bluewater Grill (steak place) was good and very accommodating.
8
Kathi Wilson
25 nov. 2025
·
Stannade 11 nätter
We just returned from a wonderful 11 night stay at Secrets. Overall, we enjoyed our stay. Pro: customer service, coffee bar was the best!, food was good and often great. Cons: dinner seatings at several restaurants are a big struggle. Couple of times we had a 2 hour wait. So, work around is be in line at 6 or wait to 8. We would probably return.
We just returned from a wonderful 11 night stay at Secrets. Overall, we enjoyed our stay. Pro: customer service, coffee bar was the best!, food was good and often great. Cons: dinner seatings at several restaurants are a big struggle. Couple of times we had a 2 hour wait. So, work around is be in line at 6 or wait to 8. We would probably return.
10
KUNHYUNG
20 okt. 2025
·
Stannade 3 nätter
Everything was excellent but the food wasn't great.
Everything was excellent but the food wasn't great.
8
Sherrie
9 sep. 2025
·
Stannade 4 nätter
Great property. Pool bar staff was excellent. Food quality was so so. Dragons had the best food on the property. Good choices and flavors. Steak house and Italian were both lacking flavor.
Great property. Pool bar staff was excellent. Food quality was so so. Dragons had the best food on the property. Good choices and flavors. Steak house and Italian were both lacking flavor.
8
Sophia
19 aug. 2025
·
Stannade 4 nätter
I recently stayed at this hotel in Cancun and overall had a great experience. The location was perfect and the style of the hotel was very clean, modern, and sleek. I especially appreciated that it was adults-only, which made for a relaxing atmosphere without kids around. The buffet breakfast and lunch were both very good—fresh, varied, and satisfying. Dinner, however, was hit or miss. The first night we tried the steakhouse and it was excellent, probably the best meal of the trip. Unfortunately, the other restaurants didn’t measure up. The Italian restaurant was pretty flavorless, relying on excess cheese to make up for the lack of taste. The sushi restaurant served good sushi, but the noodles in the ramen and udon were overcooked and disappointing. On the plus side, the drinks across the property were consistently amazing. The staff was kind and attentive, though I did notice that I had to bring up my Expedia Gold membership in order to receive a free upgrade (which was available), as it wasn’t offered or checked proactively. A big area for improvement was the music and entertainment. The poolside music was mostly bland English pop covers, which didn’t fit the setting at all. Being in Mexico, I would have loved to hear more variety, especially in Spanish. The live performers were enjoyable, but adding a DJ or a more dynamic music program would have made the vibe much better.
I recently stayed at this hotel in Cancun and overall had a great experience. The location was perfect and the style of the hotel was very clean, modern, and sleek. I especially appreciated that it was adults-only, which made for a relaxing atmosphere without kids around. The buffet breakfast and lunch were both very good—fresh, varied, and satisfying. Dinner, however, was hit or miss. The first night we tried the steakhouse and it was excellent, probably the best meal of the trip. Unfortunately, the other restaurants didn’t measure up. The Italian restaurant was pretty flavorless, relying on excess cheese to make up for the lack of taste. The sushi restaurant served good sushi, but the noodles in the ramen and udon were overcooked and disappointing. On the plus side, the drinks across the property were consistently amazing. The staff was kind and attentive, though I did notice that I had to bring up my Expedia Gold membership in order to receive a free upgrade (which was available), as it wasn’t offered or checked proactively. A big area for improvement was the music and entertainment. The poolside music was mostly bland English pop covers, which didn’t fit the setting at all. Being in Mexico, I would have loved to hear more variety, especially in Spanish. The live performers were enjoyable, but adding a DJ or a more dynamic music program would have made the vibe much better.
10
Amarjit
3 nov. 2025
·
Stannade 6 nätter
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
We stayed at this resort in October and we were very impressed by the location, right on the beach. The service staff were very courteous and polite and helpful from check in, concierge and service at all the restaurants. Our family was Vegetarian and every restaurant had a separate Vegan/Vegetarian menus and the staff were very accommodating to our dietary needs. We especially enjoyed having breakfast at the Market Cafe. It had excellent choices for Vegetarian food and we were there every morning. A very special thanks to the Manager at Market Cafe, Jose, along with the chef Enrique, and the staff Mitchell, Edgar, Bernie, Nicole and others made our trip very memorable. The pools were great and chairs were always available here. You can also walk right on to the beautiful sandy beach. The rooms were kept clean throughout the day. I would recommend this resort!!!
8
Prashanth
1 dec. 2025
·
Stannade 4 nätter
Hotel was great and service was top notch. Very good staff and the preferred club pool and area was great. Spa was awesome. Lots of amenities and plenty of stuff to do. Downsides: - some areas look really dated and not done - chipped walls, broken steps etc. - the resort looks sad and empty sometimes cos the places are too spaced out. The game room is all the way next to laundry area and could use some promotion or just awareness that it’s there - the food options are ok. It’s impossible to get a table at Dragons and they’re CONSTANTLY trying to sell you a bottle of wine everywhere you go. It’s really annoying after a while. I paid $650 a night and that really isn’t ALL Inclusive. Seems like penny pinching and isn’t 5 star behavior Managerial staff was amazing. We lost a phone and they went out of their way to find it All in, a great place but I wish they weren’t constantly trying to fleece their customers for extras everywhere. It’s petty.
Hotel was great and service was top notch. Very good staff and the preferred club pool and area was great. Spa was awesome. Lots of amenities and plenty of stuff to do. Downsides: - some areas look really dated and not done - chipped walls, broken steps etc. - the resort looks sad and empty sometimes cos the places are too spaced out. The game room is all the way next to laundry area and could use some promotion or just awareness that it’s there - the food options are ok. It’s impossible to get a table at Dragons and they’re CONSTANTLY trying to sell you a bottle of wine everywhere you go. It’s really annoying after a while. I paid $650 a night and that really isn’t ALL Inclusive. Seems like penny pinching and isn’t 5 star behavior Managerial staff was amazing. We lost a phone and they went out of their way to find it All in, a great place but I wish they weren’t constantly trying to fleece their customers for extras everywhere. It’s petty.
6
juan c
18 okt. 2025
·
Stannade 4 nätter
I went there with my wife. We have been to Yucatan 5 times and to be honest, this property falls below expectations. From the check in I felt they were trying to sell me their spa and room upgrade. I never been to an all inclusive that tries so hard to sell you a bottle of wine. At every restaurant we went they will offer to speed up the sitting process if we decided to buy wine. They offer a decent selection but I refuse to buy a bottle with 300 to 400% markup, this is quite abusive. Also if you wanted to watch their show, you had to buy a bottle of wine. They require pants for the men to enter their restaurants and a lot of us that travel to the tropics don't pack those making it inconvenient. Another interesting point is their non smoking policy. They force you to go outside to the curb to smoke. I don't smoke but my wife does and frankly, they should have designated smoking areas and avoid their guest feel like outcasts. the room was OK, smelled humid and the AC didn't meet my expectations. The bed was comfortable. What they call a mini bar consisted in 4 small beers and a couple of sodas, nothing else. The beach was good as it has been during my other stays. The service was not to par. You have to take your own towels to the lounge chairs and pray to get an umbrella. To wrap things up, we won't be back there again.
I went there with my wife. We have been to Yucatan 5 times and to be honest, this property falls below expectations. From the check in I felt they were trying to sell me their spa and room upgrade. I never been to an all inclusive that tries so hard to sell you a bottle of wine. At every restaurant we went they will offer to speed up the sitting process if we decided to buy wine. They offer a decent selection but I refuse to buy a bottle with 300 to 400% markup, this is quite abusive. Also if you wanted to watch their show, you had to buy a bottle of wine. They require pants for the men to enter their restaurants and a lot of us that travel to the tropics don't pack those making it inconvenient. Another interesting point is their non smoking policy. They force you to go outside to the curb to smoke. I don't smoke but my wife does and frankly, they should have designated smoking areas and avoid their guest feel like outcasts. the room was OK, smelled humid and the AC didn't meet my expectations. The bed was comfortable. What they call a mini bar consisted in 4 small beers and a couple of sodas, nothing else. The beach was good as it has been during my other stays. The service was not to par. You have to take your own towels to the lounge chairs and pray to get an umbrella. To wrap things up, we won't be back there again.
10
Pablo
22 nov. 2025
·
Stannade 5 nätter
Nos gustó bastante. Lo único a mejorar es que hay que esperar demasiado en los restaurantes para cenar. Deberían dejar reservar
Nos gustó bastante. Lo único a mejorar es que hay que esperar demasiado en los restaurantes para cenar. Deberían dejar reservar
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8
Justyna
6 feb. 2022
·
Stannade 2 nätter
Trevligt hotell med bra service o god mat.
Trevligt hotell med bra service o god mat.
4
Tonya
för 2 veckor sedan
·
Stannade 2 nätter
Was promised a bi
Was promised a bi
4
Sara
13 aug. 2026
·
Stannade 5 nätter
Felt very run down, views were mediocre, beach was not clean. Drinks were watered down and service was poor.
Felt very run down, views were mediocre, beach was not clean. Drinks were watered down and service was poor.
8
Rickeeta
1 aug. 2026
·
Stannade 3 nätter
Loved the views and staff, but dinner wait times could improve!** **Pros:** * Incredible staff, especially Oscar and Wendy from housekeeping, who kept our room fresh, spotless, and perfectly timed every day. * Junior Suite Ocean View was spacious with stunning views and plenty of counter space at the double vanity. * Great vibe, constant drinks, and excellent pools (especially the private pool on the 12th floor). The Italian restaurant served the best salmon and lasagna. **Cons:** * Dinner wait times were tough—we waited over an hour on two separate nights. * Communication could be better when restaurants are closed. Switching to WhatsApp instead of the unreliable Hyatt app notifications and keeping a buffet option open during peak hours would help a lot with the crowd flow. **Summary:** Overall, we really enjoyed our stay and had a wonderful vacation!
Loved the views and staff, but dinner wait times could improve!** **Pros:** * Incredible staff, especially Oscar and Wendy from housekeeping, who kept our room fresh, spotless, and perfectly timed every day. * Junior Suite Ocean View was spacious with stunning views and plenty of counter space at the double vanity. * Great vibe, constant drinks, and excellent pools (especially the private pool on the 12th floor). The Italian restaurant served the best salmon and lasagna. **Cons:** * Dinner wait times were tough—we waited over an hour on two separate nights. * Communication could be better when restaurants are closed. Switching to WhatsApp instead of the unreliable Hyatt app notifications and keeping a buffet option open during peak hours would help a lot with the crowd flow. **Summary:** Overall, we really enjoyed our stay and had a wonderful vacation!
2
ramin
26 juli 2026
·
Stannade 1 natt
Horrible checkin.. I was being treated like a potential criminal with multiple verifications and many extra steps that no other hotel EVER has asked me to do in the last 50 years. The hotel staff follows you everywhere you go. They have 3 motions trackers on each room (one in bathroom, one in shower!) , tracking your movements all the time. for check-in you have to sign a large number is restrictions that was not conveyed when making reservation. The check-in person was not answering any questions properly. It took too long, to restrictive (i.e, you can not have even your cousin (living locally) visit you at your room for even few minutes. You have to get a pass card everytime you leave hotel. The food in this all inclusive hotel was simply TERRIBLE. The room service only provides hamburger, chicken breast and pizza. The chicken breast was so rubbery that it was impossible to chew it down. i have taken pictures of all above for reference. The check out was equally stressful. I requested a late check-out which was offered to me for $50 extra at check-in, but was declined when I asked for it at check-out.. they forced me to check out at noon. and only honored their promise of late check out, AFTER i had packed my bags and left the room; and after I requested to talk to a supervisor at the front desk. In short, I found the front staff, despite of their ingratiating fake smiles, highly offensive, uncompromising and treating customers like they all gonna cheat the hotel.
Horrible checkin.. I was being treated like a potential criminal with multiple verifications and many extra steps that no other hotel EVER has asked me to do in the last 50 years. The hotel staff follows you everywhere you go. They have 3 motions trackers on each room (one in bathroom, one in shower!) , tracking your movements all the time. for check-in you have to sign a large number is restrictions that was not conveyed when making reservation. The check-in person was not answering any questions properly. It took too long, to restrictive (i.e, you can not have even your cousin (living locally) visit you at your room for even few minutes. You have to get a pass card everytime you leave hotel. The food in this all inclusive hotel was simply TERRIBLE. The room service only provides hamburger, chicken breast and pizza. The chicken breast was so rubbery that it was impossible to chew it down. i have taken pictures of all above for reference. The check out was equally stressful. I requested a late check-out which was offered to me for $50 extra at check-in, but was declined when I asked for it at check-out.. they forced me to check out at noon. and only honored their promise of late check out, AFTER i had packed my bags and left the room; and after I requested to talk to a supervisor at the front desk. In short, I found the front staff, despite of their ingratiating fake smiles, highly offensive, uncompromising and treating customers like they all gonna cheat the hotel.
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
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|---|---|---|---|---|---|---|
oktober 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-16: 341.57012320617673USD
- 2026-09-17: 346.3519794848633USD
- 2026-09-18: 349.8135653466797USD
- 2026-09-19: 349.8135653466797USD
- 2026-09-20: 332.88400814208984USD
- 2026-09-21: 332.88400814208984USD
- 2026-09-22: 332.88400814208984USD
- 2026-09-23: 332.88400814208984USD
- 2026-09-24: 352.2460576196289USD
- 2026-09-25: 409.562664788208USD
- 2026-09-26: 378.7801377160645USD
- 2026-09-27: 352.2460576196289USD
- 2026-09-28: 323.9157969000244USD
- 2026-09-29: 320.56005846069337USD
- 2026-09-30: 320.237362310791USD
- 2026-10-01: 316.05286554992676USD
- 2026-10-02: 321.60331646118163USD
- 2026-10-03: 321.60331646118163USD
- 2026-10-04: 328.93865853881834USD
- 2026-10-05: 307.6640979486084USD
- 2026-10-06: 301.3215969805908USD
- 2026-10-07: 337.7475201501465USD
- 2026-10-08: 535.5000612908935USD
- 2026-10-09: 535.5000612908935USD
- 2026-10-10: 311.34105999999997USD
- 2026-10-11: 346.3519794848633USD
- 2026-10-12: 326.7665249804688USD
- 2026-10-13: 326.7665249804688USD
- 2026-10-14: 337.0053610778809USD
- 2026-10-15: 348.19384384155273USD
- 2026-10-16: 343.36192127624514USD
- 2026-10-17: 353.8916887786865USD
- 2026-10-18: 353.8916887786865USD
- 2026-10-19: 318.7312716424561USD
- 2026-10-20: 337.0053610778809USD
- 2026-10-21: 330.87167999999997USD
- 2026-10-22: 429.202427890625USD
- 2026-10-23: 429.202427890625USD
- 2026-10-24: 429.202427890625USD
- 2026-10-25: 367.8094152508545USD
- 2026-10-26: 322.03354293395995USD
- 2026-10-27: 322.03354293395995USD
- 2026-10-28: 323.7974679663086USD
- 2026-10-29: 377.3496373236084USD
- 2026-10-30: 370.1170573510742USD
- 2026-10-31: 371.08178USD
- 2026-11-01: 431.22467813293457USD
- 2026-11-02: 422.63066680480955USD
- 2026-11-03: 422.56864491333005USD
- 2026-11-04: 431.22467813293457USD
- 2026-11-05: 469.0602758026123USD
- 2026-11-06: 471.4008747021484USD
- 2026-11-07: 462.09951930358886USD
- 2026-11-08: 540.716526595459USD
- 2026-11-09: 539.7520844299316USD
- 2026-11-10: 527.5623811151123USD
- 2026-11-11: 427.8915186071777USD
- 2026-11-12: 447.66977038757324USD
- 2026-11-13: 456.1686627832031USD
- 2026-11-14: 456.0942295013428USD
- 2026-11-15: 441.9383375634766USD
- 2026-11-16: 410.8013846569824USD
Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg. Hotellet kräver strikt klädsel i restaurangerna.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Boendet accepterar kreditkort och bankkort; ingen kontantbetalning.
- På detta boende finns bland annat följande säkerhetsdetalj: brandsläckare.
- Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
- Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.
- Förhandsbokningar krävs för massage och spabehandlingar. Bokningar kan göras genom att kontakta detta boende innan ankomsten med kontaktuppgifterna i bokningsbekräftelsen.
- Det totala rumspris som visas för den 31 december inkluderar avgiften för en obligatorisk galamiddag på nyårsaftonen
- Gäster under 18 år är inte tillåtna på det här boendet, som endast är avsett för vuxna.
- Endast registrerade gäster är tillåtna på boendets rum.
- Anslutande rum kan erbjudas i mån av tillgång. Gäster kan be om anslutande rum genom att kontakta boendet direkt med kontaktuppgifterna i bokningsbekräftelsen.
- Husdjur tillåts endast i vissa rum (avgifter tillkommer, information om detta under Avgifter). Gäster kan få ett av dessa rum genom att kontakta receptionen direkt med hjälp av informationen i bokningsbekräftelsen.
- Boendet välkomnar alla gäster, oavsett sexuell läggning och könsidentitet (HBTQ+-vänligt).
- Avgift för husdjur: USD 65 per husdjur per natt
- Sen utcheckning är möjlig mot en avgift (endast i mån av tillgång)
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Aktiviteter
Pool
Privat strand
Golfbana (i närheten)
Strand - i närheten
Karaoke
Biljard
Pool utomhus
Levande musikunderhållning
Evening Entertainment
Utemöbler
Pool (Seasonal Outdoor)
Bordtennis
Terrass
Fitness Center (nearby)
Tjänster
Business center
Tur- och utflyktsdisk
Kemtvätt
Städning
Bankettinrättningar
Valutaväxling
Värdeförvaring
Bankomat
Bagageförvaring
Express in- och utcheckning
Självtvätt
24-Hour Front Desk
Bingo
Concierge Services
Allmänt
Rumservice
Restaurang
Rökfria rum
Bastu
Ångrum
Massage
Solarium
Spa och hälsocenter
Frisörsalong
Kroppsbehandlingar
Ansiktsbehandling
Bar vid poolen
Frukost på rummet
Endast för vuxna
Beach Sun Loungers
Snack Bar/Deli
Parkering
Parkering
Flygplatstransfer
Parkeringsservice
Gratis parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi