Name: Holiday Inn Express Hotel & Suites Prattville South by IHG
Address: 203 Legends Court, Prattville, Alabama, United States of America, Prattville, Alabama, US
Price range: $129–$300 per night
Rating: 8

What guests think

At Holiday Inn Express Hotel & Suites Prattville South by IHG, reviews note a convenient location and friendly staff, but also significant renovation-related issues, with many reporting facility disruptions, inconsistent upkeep, and problems like nonworking TVs and limited hot water.

Many guests liked the comfortable beds, modern or updated rooms, and the breakfast options including the signature cinnamon rolls. Common complaints include closed or dirty pool, broken or absent elevators, limited fitness equipment, noise or clutter from construction, and inconsistent housekeeping with occasional pests or missing linens. Expect a convenient stopover with variable quality depending on renovation progress and room assignment.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Ongoing renovations caused disruptions, with reports of a closed or dirty pool, elevator outages, construction clutter, and a limited fitness room with broken equipment.

Related guest reviews

4

Kimberly

Jul 27, 2024

·

Stayed 1 night

When we walked in the foyer is totally gutted for renovation which was fine but, the elevator was broken so the stairs were the only option. We got to our room which had definitely been remodeled but, not cleaned thoroughly. Bathroom was dirty, half drank drinks in the fridge, kids fingerprints and mouth prints all over the mirrors. They could not compensate any of our bill because we had booked through an online provider. Which did not make us happy at all! The only plus size to this stay was the location. It’s right off the highway.

4

Kristen

Jul 19, 2024

·

Stayed 1 night

Our room was decent, it had some mold and stains in the bathtub. The pillowcases also smelled like body odor. The workers were very kind. Our main issue was the construction that we were unaware of. We paid $230 for a suite and were kept up all night by construction, and woken in the morning by what sounded like lawn mowers. The elevator also didn’t work on our last day, so we had to take the stairs to and from breakfast and to load the car. The staircase was filthy from the construction. The breakfast wasn’t bad.

4

erica

Jul 28, 2024

·

Stayed 1 night

This property is under renovation, which was not disclosed when we booked on our family vacation. The tvs were not working in any room. The pool was closed. There were employees standing at the very front entrance smoking. The front desk employee was drinking out of a cup that had a sticker on it that said, “what the F*ck?”. We called the desk twice to get sheets and pillows for the pull out couch that we needed to use and when they finally arrived they were delivered by 3 young children(??). The room itself was clean, big, and comfortable, but as we walked off the elevator toward the lobby we spotted a huge cockroach crawling across the floor. The experience wasn’t the worst we’ve ever had…but definitely not what we expect at a Holiday Inn Express and Suites.

2

Kevin

Jul 7, 2024

·

Stayed 1 night

When we first arrived we found out the hotel was under construction.We had to use a back door to get in.It was a pain with all of our bags because we had to lift everything over the curb.Once we got in our room we found out there was no TV.There was also no ice maker because it was broken and the ceiling was dripping water outside the elevator on our floor.We presented this all to the front desk worker but he told us to reach out to hotels.com for a refund .Other guests had the same issue.Oh and the pool was disgusting.It was cloudy and green.

2

Kourtni

Jul 22, 2024

·

Stayed 1 night

Hotel under construction, elevators down and my husband is recovering from a broken leg, roaches, and a beer can under our bed

10

Hiram

Jun 2, 2024

·

Stayed 1 night

Rooms were very nice. Staff were nice. Pool is closed for renovations and first floor rooms are being remodeled as well.

6

Janna

Jul 29, 2024

·

Stayed 1 night

They were remolding the hotel. So it was cluttered with building materials. I am sure it will be gorgeous when it is finished. Just wished I knew this before booking

2

Fermin

Jul 27, 2024

·

Stayed 1 night

They are renovating the hotel, there is no sign of where to enter. They have the front corded. The television its not working. Due to problems with the renovation. When i book the room they didnt mention, that they are doing some construction. I really wish i can get some of my money back. Because thats false advertising. The person at the front desk told me, if i have booked the room with them they would have given me a discount. But since i booked with hotels.com they couldnt do anything.

4

Patrick

Mar 1, 2024

·

Stayed 1 night

Was very disappointed in this hotel. It got good rating on Hotel.com so was expecting an above average hotel. The staff was good but the condition of the hotel was very poor. Room smelled old and musty, tv was only a 30” and the remote did not work so I had to go up to the tv to change it or adjust volume, toilet seat was about to come off and went to the exercise room and the only treadmill they had was out of order. Very disappointed. The hotel should be shut down and renovated. Would not recommend.

4

GRETTER

Jul 18, 2024

·

Stayed 3 nights

The lobby and first floor were under construction and we were not notified of this.

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Cleanliness

Housekeeping is inconsistent: multiple reviews cite dirty bathrooms, stains, mold, pests, and leftover items, while others report very clean rooms.

Related guest reviews

4

Kristen

Jul 19, 2024

·

Stayed 1 night

Our room was decent, it had some mold and stains in the bathtub. The pillowcases also smelled like body odor. The workers were very kind. Our main issue was the construction that we were unaware of. We paid $230 for a suite and were kept up all night by construction, and woken in the morning by what sounded like lawn mowers. The elevator also didn’t work on our last day, so we had to take the stairs to and from breakfast and to load the car. The staircase was filthy from the construction. The breakfast wasn’t bad.

4

Connie

Jun 3, 2024

·

Stayed 1 night

Claimed it was newly remodeled but the room was not very clean. The air conditioning unit was really dirty. We had only a few channels on the tv and the phone did not work at all. Breakfast was ok but it was only 8 o’clock and they were running out of food and not putting any more out

10

Carol

Dec 18, 2023

·

Stayed 1 night

Cleanliness

4

Ann

Apr 13, 2025

·

Stayed 1 night

My daughter and I stayed here one night on our long drive to Charleston. We arrived late. I can’t say enough about the kind night shift woman working the desk. She was warm, friendly, and thoughtful. I just knew we were in for a good experience. It was all downhill from there. Once we got to our room, we found the TV remote wouldn’t work, the WiFi was inaccessible, there was hair in the bathtub, there was toothpaste spit all over the mirror and faucet, and there were old candy wrappers on the floor by the bed. It was too late at night for my toddler and me to do anything about it. When we checked out in the morning, we told the lady at the desk (different person) about the state of our room. I stated I didn’t want a refund, I just wanted her to know the room hadn’t been cleaned. She quickly dismissed me and clearly couldn’t have cared less. This is the first time I have ever left a negative review…that’s how gross it was.

6

Jessie

Oct 13, 2025

·

Stayed 1 night

Bathroom floor was nasty and no body wash soap

4

Nicole

Mar 22, 2025

·

Stayed 1 night

We’ve stayed here four years straight after a long drive on our way to spring break. We’ve always enjoyed it but this was the first year that it’s been beyond disappointing enough that we won’t be back. The room was dirty and grimy I was uncomfortable to even stay. Breakfast, which used to be really good, was slim pickings and stale or not cooked at all. We all got omelets and they were frozen with a solid cheese stick in the middle still. The garbage’s in the room where you eat your breakfast we’re literally overflowing and smelt of rotten milk. The place was so unkept and uncared for it was terrible. We won’t be back :(

2

Kyle

Oct 10, 2025

·

Stayed 1 night

The bed smelled like pee that my son laid down on and the mattress was wet , absolutely unacceptable, nasty , very unclean . Was moved to another room , my Family was very disappointed on how unclean the hotel was

4

Clay

Jul 4, 2025

·

Stayed 1 night

When going to breakfast we saw roaches in the food area.

8

Breana

Jul 15, 2025

·

Stayed 3 nights

Was fine. The bath tub was moldy though

2

Timothy

Mar 23, 2025

·

Stayed 1 night

Room wasn’t clean, there was dirty underwear in the bathroom, clump of hair and chips on the floor, and the breakfast was lacking things that were supposed to be provided.

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Rooms

Rooms are generally comfortable, with many praising the beds and some noting updated, spacious layouts, but frequent issues include nonworking TVs, A/C problems or leaks, noise from upstairs, and occasional Wi-Fi or sofa bed limitations.

Related guest reviews

10

David

May 4, 2024

·

Stayed 1 night

Recently renovated, rooms were spacious and beds were comfortable!

4

Suzanne

Jun 30, 2024

·

Stayed 1 night

2 towels…went down for extras. They had none. Coffee maker didn’t work. Tv didn’t work.

8

james

Sep 16, 2024

·

Stayed 1 night

Great stay but could here guest's above us walking and running

8

Lydia

Oct 11, 2024

·

Stayed 1 night

The best thing? The AC in the rooms is amazing! The room was warm when we arrived, but within 10 minutes of dropping the temp, we were cold! That’s a good thing in Alabama in September!! The staff were great, very helpful and easy to check in and out with. The kitchen staff were very observant and friendly during breakfast. Several good options to eat. Parking lot was well lit, quiet area. There was a crack in the toilet bowl, and the bathroom had some hair on the floor of the shower. That’s the only reason for 4/5. Otherwise it was a great stay.

6

Richard

Jan 30, 2023

·

Stayed 2 nights

Overall it was a nice property, but probably the most important aspect of the stay was the worst. The bed. It was extremely uncomfortable. The mattress was obviously worn out and offered no support. I didn't sleep well. Also, the toiletries in the dispensers are a great idea, but are really just on the feminine side and don't really cater to guys that well.

4

Marilyn

Jun 9, 2024

·

Stayed 1 night

The tv did not work in either room we rented. No one answered at the front desk whe repeatedly called to ask about the televisions. The bathrooms were dirty.

4

Kim

Jun 8, 2024

·

Stayed 1 night

We arrived to find construction on both sides of the hotel (we were unaware). The woman at check in was very nice. She mentioned they just got new tv’s and that if it didn’t work, to just unplug it. Our tv didn't work at all during our stay. We are a family of 4 and only had towels for 2. When my husband when to get more, the attendant was stressed and said they were almost out of towels. We weren’t the only ones looking for more. At checkout we forgot to get a receipt so went back in to get one. The employee was outside smoking and we were told we couldn’t have one because we booked through Expedia. Maybe this is a new rule but it’s never been that way before.

6

Ryan

Jan 20, 2023

·

Stayed 4 nights

Beds were very uncomfortable and dated. Lobby was nice but didn’t represent the rooms. Room could use an update

2

Gary

Apr 18, 2024

·

Stayed 2 nights

Pool was closed but no big deal. No usb in the room for charging phone. My bad for forgetting my plug in brick but what hotels don’t have usb chargers these day? Elevator was glitchy going up and dropped a few inches a few times before finally going up. It felt like a carnival ride and I refused to take it again. I called the front desk about it but they didn’t seem concerned. Cable TV wasn’t working for my 2 night stay. Front desk said they were working on it. Last but not least they had a golf cart shuttle for bringing guests to local destinations like the golf course but front desk said it didn’t work because battery had died. I walked the mile or so. Biscuits and gravy were good by I Won’t stay here again.

10

Quentin

Sep 28, 2024

·

Stayed 1 night

Very comfortable bed. Quiet even with a full hotel

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Service

Service is mixed: many mention friendly, helpful staff and smooth check-in, but others report long waits or no attendant, unprofessional behavior, limited responsiveness, and housekeeping only on request with shortages of towels or pillowcases.

Related guest reviews

10

Jason

Jun 11, 2024

·

Stayed 1 night

We decided last minute to stop from a long day of traveling and stay here. Overall great stay, service, hotel. Check in was very quick, staff friendly and professional.

10

JOHN

Oct 19, 2024

·

Stayed 1 night

Very clean place. Would stay again. Front desk guy that was working wasn’t very friendly at all.

6

Christopher

Jun 2, 2023

·

Stayed 1 night

Waited 30 minutes at front desk with 4 or 5 other customers, with no one from the hotel in site, before someone finally showed up

10

Dawn

Oct 19, 2025

·

Stayed 1 night

Bed was very comfortable, room was clean. Lots of breakfast options. Front desk staff was very friendly. It's our second time staying here while traveling, will definitely stay again.

2

Mackenzie

Apr 19, 2025

·

Stayed 1 night

Staff was unavailable for 20 minutes at check in. The staff was dressed inappropriately, wearing psychedelic mushroom shirts and torn jeans. The front desk employee, “Tabatha,” was too busy disappearing on smoke breaks to appropriately handle our concerns. Our room was not ready by check in. We stood in the hall while the employee cleaned it, talking on her phone and using foul language in front of our children. Once in our room, the sheets had black smears by the head of bed, and we requested the sheets be changed. Our pillow had urine colored stains on it. We requested a new pillow and they never brought a new one. We went back downstairs and asked for directions to the pool, only to be told the pool is “not quite ready yet.” We called two days prior to confirm the readiness of the pool and they assured us it would be ready. We were there for 1.5 hours and decided to leave. No refund given, no kindness or warmth from staff the entire time. Awful experience.

4

Jon

Dec 13, 2023

·

Stayed 4 nights

Nice staff. Great location. A little rundown but being renovated. Here's the problem...a guest shouldn't have to beg for their room to be serviced by housekeeping. If I wanted to go get my own towels, I'd stay with family. If I wanted to make my own bed, I'd stay home. It's a hotel. The basic expectation should be daily housekeeping. Stop trying to use covid to avoid this. You may as well claim it is the 1918 Spanish Flu. If you are going to be in the hospitality business, show some hospitality. Update: well, finishing our stay after 4 days. No success in getting housekeeping to show up. There's a ring around the toilet - which seems to indicate it wasn't cleaned well before we showed up. We've just had to go to the desk to get towels every day. Tonight they only had hand towels, no large ones. Oh...and none of the signature cinnamon rolls. There were cinnamon rolls of some kind on 3 of the days but they weren't the real ones and the breakfast is crap overall. Seriously just stay away.

10

Ashley

Sep 25, 2024

·

Stayed 2 nights

The staff went above and beyond to make sure we were comfortable and had everything we needed for our stay.

10

William

Mar 18, 2023

·

Stayed 1 night

The staff were very helpful and friendly

4

Kim

Jun 8, 2024

·

Stayed 1 night

We arrived to find construction on both sides of the hotel (we were unaware). The woman at check in was very nice. She mentioned they just got new tv’s and that if it didn’t work, to just unplug it. Our tv didn't work at all during our stay. We are a family of 4 and only had towels for 2. When my husband when to get more, the attendant was stressed and said they were almost out of towels. We weren’t the only ones looking for more. At checkout we forgot to get a receipt so went back in to get one. The employee was outside smoking and we were told we couldn’t have one because we booked through Expedia. Maybe this is a new rule but it’s never been that way before.

10

Derick

Jan 10, 2025

·

Stayed 2 nights

Good room. Good breakfast. Helpful staff. Overall a nice stay.

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Location

Location is a strong point, close to the interstate and many restaurants, with several mentions of a safe, quiet area and easy access to nearby golf.

Related guest reviews

10

Ed

Mar 29, 2024

·

Stayed 1 night

All was good. Very nice safe area.

10

Phillip

Apr 27, 2025

·

Stayed 1 night

Good place, quiet area

10

Paula

Dec 28, 2022

·

Stayed 1 night

Wonderful shower. Friendly helpful service. Good location. Close to restaurants.

10

Tom

Dec 31, 2024

·

Stayed 4 nights

Nice location, convenient to many restaurants, and the Interstate. Good value for the price.

10

Wendy

Dec 7, 2024

·

Stayed 1 night

Nice hotel, walkable restaurants

8

Susan

Jan 4, 2024

·

Stayed 1 night

This hotel was in a good area with restaurants and shopping. We stayed one night on our way to Florida and it was fine.

10

Mike

Dec 14, 2023

·

Stayed 1 night

Very good stay. Convenient to lots of restaurants

10

Ronald

Jun 17, 2023

·

Stayed 1 night

Good location.

10

Stella

Aug 2, 2023

·

Stayed 2 nights

Quiet and safe. Breakfast was nice

8

Dan

Apr 19, 2023

·

Stayed 2 nights

Close to great golf

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Dining

Breakfast is often praised for variety and the cinnamon rolls, though some guests found it average or limited, with occasional shortages, a broken juice machine, or cleanliness concerns.

Related guest reviews

8

Scott

Aug 13, 2024

·

Stayed 1 night

Beautiful rooms. We were disappointed at breakfast to find only coffee to drink (which we don't). Juice was not working, so no cold option offered, not even water. Very low toilet in rooms, if hip or knee issues. We would stay again.

10

Martina K

May 19, 2025

·

Stayed 1 night

Staff was very nice. Breakfast was really good.

10

Dawn

Oct 19, 2025

·

Stayed 1 night

Bed was very comfortable, room was clean. Lots of breakfast options. Front desk staff was very friendly. It's our second time staying here while traveling, will definitely stay again.

10

Herbert

Jul 15, 2025

·

Stayed 1 night

The staff was great and the breakfast was wonderful, especially the hot cinnamon rolls

10

Michael

Jun 26, 2023

·

Stayed 1 night

We were passing through onour way home from vacation. No complaints. Breakfast was great.

10

Spenser

Aug 5, 2025

·

Stayed 1 night

Breakfast was bountiful but taste was lacking. A/C ran all night. Loved that! Pillows were soft n blankets were comfy. Stairwell smelled awful but the pool was nice enough

4

Nicole

Mar 22, 2025

·

Stayed 1 night

We’ve stayed here four years straight after a long drive on our way to spring break. We’ve always enjoyed it but this was the first year that it’s been beyond disappointing enough that we won’t be back. The room was dirty and grimy I was uncomfortable to even stay. Breakfast, which used to be really good, was slim pickings and stale or not cooked at all. We all got omelets and they were frozen with a solid cheese stick in the middle still. The garbage’s in the room where you eat your breakfast we’re literally overflowing and smelt of rotten milk. The place was so unkept and uncared for it was terrible. We won’t be back :(

4

Clay

Jul 4, 2025

·

Stayed 1 night

When going to breakfast we saw roaches in the food area.

10

Ben

Oct 28, 2025

·

Stayed 1 night

Room was clean and modern. Nice breakfast as with any Holiday Inn Express. Exactly what we needed for a night

10

William

Jun 24, 2023

·

Stayed 6 nights

Very clean hotel. Good breakfast!!!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$137
February	$150
March	$164
April	$168
May	$191
June	$173
July	$156
August	$155
September	$159
October	$159
November	$153
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $193	16 $300	17 $161	18 $198	19 $176
20 $141	21 $168	22 $238	23 $242	24 $165	25 $153	26 $149
27 $141	28 $154	29 $161	30 $157

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $177	3 $175
4 $137	5 $202	6 $189	7 $186	8 $186	9 $239	10 $215
11 $161	12 $161	13 $169	14 $182	15 $153	16 $145	17 $145
18 $139	19 $139	20 $156	21 $150	22 $132	23 $149	24 $147
25 $166	26 $153	27 $174	28 $150	29 $129	30 $138	31 $140

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility, Tub)

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room

Standard Room, 1 King Bed (Leisure)

Suite, 1 King Bed

Suite, 2 Queen Beds

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible (Mobility, Tub)

Suite, 1 King Bed, Accessible (Communications Accessible)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Prattville South by IHG

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Prices for upcoming dates