Is parking available at the property?

Parking is available on-site, but specific details about the type (covered/uncovered) and cost are not provided.

What are the check-in and check-out times?

Check-in time is at 15:00, and check-out time is at 11:00. Early check-in or late check-out may be available upon request.

Are airport shuttle services available?

Airport shuttle services are available, but details regarding pricing and how to arrange the transfer are not specified.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities, although specific details about elevators and other features are not provided.

Where is the property located in relation to key landmarks?

The property is centrally located in Lisbon, near notable landmarks such as Lisbon Cathedral and Castle of São Jorge, with easy access to Costa da Caparica Beach and Carcavelos Beach.

What are the policies for guests staying with children?

Children are welcome at the property, and there is no charge for children staying for free, although specific age limits are not mentioned.

Are pets allowed at the property?

Pets are not allowed at the property, with the exception of service animals.

What are the policies regarding extra beds and cribs?

The property offers rollaway/extra beds for a fee of EUR 20.0 per day, and advance request is required for availability.

Portas do Céu Apartments

What guests think

Portas do Céu Apartments earns strong praise for its central Alfama location near sights, with many guests enjoying spacious, air-conditioned units and helpful staff, while several note street noise at night and the area’s steep, sometimes slippery walks.

Rooms are often large and well equipped with kitchenettes, but feedback mentions very firm beds, creaky floors, minimal bathroom shelving, and a few dark or awkward layouts. Cleanliness is widely appreciated, though isolated reports cite a stained sofa, bathroom mold, or minor leaks. Service is described as friendly with clear communication and smooth self check-in, though a couple of guests experienced delays or an unstaffed office. Expect a well-located, self-catering base with urban buzz rather than complete quiet.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many apartments have A/C and kitchenettes; earplugs are provided for street noise. Some units are accessed via stairs.

Related guest reviews

10

Michael

28 Jun 2025

·

Stayed 2 nights

Property management was great and very helpful. Little noisy at night because clubs were nearby but there were earplugs in the room if needed. Very safe. Enjoyed our stay

8

Stephen

1 Nov 2025

·

Stayed 7 nights

Brilliant location in the old area of town just below the castle. Lots of restaurants, bars and cafes close by. Very friendly and helpful staff in the office. Apartment on top floor clean and spacious. Well equipped kitchen.

8

Lina

20 Aug 2025

·

Stayed 3 nights

Room seems big in pictures, but the pitched ceiling takes a lot of the space on that side of the bedroom (a bit of a hazard to wake up in the middle of the night and forget that rafters are there). My biggest issue was in the bathroom: lighting is very poor making it hard for doing make up and getting ready, next to no space on the vanity to place toiletries, no ledge of shelving in shower so you have to place everything on the floor (shampoo, shower gel, etc) Location is nice, close distance to 2 view points (miradouros), it is located on the hills of Lisbon but close to sites of interest and the hike is not bad at all. Bed was comfortable, 4th floor has a nice view, elevator works well and everything seemed really clean.

8

Rachel

4 Jul 2025

·

Stayed 4 nights

The location was excellent and staff were very helpful and responsive! The hotel is on a hill and somewhat busy street (they do provide ear plugs) Rooms are very spacious and well stocked for longer stays with good A/C. The bed however was very hard and uncomfortable, I wish they had mattress toppers or something to protect our backs and hips from the springs.

8

Lilia

20 Sept 2025

·

Stayed 3 nights

First, I’m going to list pros This apartment located in great area, close to major restaurants and attractions Apartment was clean bed was comfortable and room was quiet as we requested. We had great little patio and our location was protected by other building so we didn’t have to listen to the noises from busy street. Staff was very friendly and helpful. This apartment is great for young couples to enjoy Lisbon. Now for cons If you going to be booking apartment with Terrace keep in mind there is no elevators to it as it located on the second floor. Stairs even though they are wide, there is no railings and stairs are very slippery. Also, when you exit the main door, the sidewalk is sloping and slippery so make sure if you are in Lisbon and in this particular apartment have very good griping shoes. Lisbon is a very beautiful city and this apartment location is on the top of the hill so if you’re gonna be booking it, I recommend shoes with excellent grip so you don’t have any accidents. Other than this enjoy and have a great stay in Lisbon and immerse yourself in amazing food, culture, and music.

8

Iryna

21 Nov 2025

·

Stayed 3 nights

Amazing location. Airy, clean and very good location. easy communication with host. I wish there would have been a bit more hooks at the entrance to leave the outerwear. Also it gets a bit noisy in the evening, but they provide you with disposable ear plugs for that!

8

Jennifer

15 Jul 2025

·

Stayed 4 nights

Great location. A bit noisy at times. The earplugs were appreciated!

10

Dawn

30 Sept 2025

·

Stayed 3 nights

reliable internet, good location with restaurants and shops nearby, clean, spacious, good air conditioning, lovely view outside door on Main Street.

10

Sergio

8 Nov 2025

·

Stayed 3 nights

Clean room with great AC

10

Denise

24 Sept 2025

·

Stayed 3 nights

Room was perfect with a/c, spacious, clean, kitchenette with fridge, coffee maker, dishes etc. Perfect for a longer stay as there was a cooktop. We only had breakfast in our room. Lots of restaurants within walking distance (right across the street!) Staff was great and checkin was smooth. Excellent communication and they arranged an airport transfer for our party of 6. All 6 of us enjoyed the rooms and locations. Bring your comfortable walking shoes, lots of hills in Lisbon and the cobblestone was slippery. Well worth the money!

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Cleanliness

Cleanliness is praised across many reviews, with rooms often described as clean or spotless. A few guests noted issues such as mold, a stained sofa, or minor leaks.

Related guest reviews

10

Rachael Annabelle

23 Oct 2025

·

Stayed 4 nights

Beautiful clean studio apartment overlooking Alfama district. Would highly recommend.

10

Rory

2 Nov 2025

·

Stayed 4 nights

Excellent place to stay. Check in was smooth and staff were responsive to messages. Room was clean on arrival, building was plenty quiet allowing for all the rest you’d need. Can’t recommend highly enough, thank you!

4

corey

24 May 2025

·

Stayed 7 nights

Pillows and duvet were made with feathers very crunchy and uncomfortable. Black mold in bathroom. Also shower head located at knee level. There was nowhere higher to hang moveable shower head.

10

Arnoud

5 Nov 2025

·

Stayed 5 nights

Alles was tip top. Alles proper zeer goed geregeld en zoals het was afgesproken. Dik in orde

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10

Nathan

30 Oct 2025

·

Stayed 8 nights

Room was spotless, staff were all very helpful with planning and ensuring the room was ready upon arrival, location was great and though there were reviews of the apartments being noisy we did not notice any noise and stayed on the 2nd floor. Fantastic stay and zero complaints.

2

Catrin

26 Sept 2025

·

Stayed 3 nights

We booked the Premium Apartment on the 4th floor (4D) – absolutely not worth it. The only positive thing was the location and the fact that our apartment faced the courtyard, so it was quiet. Everything else was disappointing: - Even though we provided our arrival time, nobody was there – we had to wait 45 minutes outside before someone finally showed up - The apartment looks much better in the pictures than in reality - Couch had a huge stain - Bathroom is tiny, has no window, very loud ventilation and unpleasant lighting - Bed is extremely hard and uncomfortable, with a plastic cover under the sheet that makes noise and feels awkward - Service is unacceptable: guests must take out their own trash, only 2 rolls of toilet paper provided (any extra costs extra), €45 charge for makeup/sunscreen stains on towels or sheets – if stains don’t come out, you have to pay for replacements For the price, this is outrageous – absolutely not recommended.

10

Sergio

8 Nov 2025

·

Stayed 3 nights

Clean room with great AC

10

Lynda

20 Aug 2025

·

Stayed 3 nights

Very clean and friendly service upon arrival

10

Ozan

6 Nov 2025

·

Stayed 10 nights

Gayet temizdi, hizmetler eksiksizdi

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10

Libby

24 Sept 2025

·

Stayed 3 nights

Lovely and clean property! Very spacious apartments and friendly staff.

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Rooms

Apartments are often spacious with A/C and practical layouts, but several guests report very firm beds, creaky floors, limited bathroom storage, and occasional internal noise; a few units feel dark or have awkward ceilings.

Related guest reviews

8

Courtney

11 Oct 2025

·

Stayed 5 nights

Overall a great central location with accommodating staff. My only complaint is the bed was very hard and difficult to get a restful sleep.

10

Renald

16 Jul 2025

·

Stayed 4 nights

Great place, great location, super clean, pictures well represent the apartment. Very sound proof to outside.

8

Lina

20 Aug 2025

·

Stayed 3 nights

Room seems big in pictures, but the pitched ceiling takes a lot of the space on that side of the bedroom (a bit of a hazard to wake up in the middle of the night and forget that rafters are there). My biggest issue was in the bathroom: lighting is very poor making it hard for doing make up and getting ready, next to no space on the vanity to place toiletries, no ledge of shelving in shower so you have to place everything on the floor (shampoo, shower gel, etc) Location is nice, close distance to 2 view points (miradouros), it is located on the hills of Lisbon but close to sites of interest and the hike is not bad at all. Bed was comfortable, 4th floor has a nice view, elevator works well and everything seemed really clean.

4

Véronique

26 Sept 2025

·

Stayed 3 nights

Les fenêtres donnent sur l’escalier les volets doivent donc rester fermés. La chambre est sombre, petite.

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6

Richard

20 Aug 2025

·

Stayed 2 nights

Nice place but shower leaked.

8

Kenneth Patrick

28 Jul 2025

·

Stayed 6 nights

Excellent overall, but floors and walls were very noisy. Understandable as it’s an older building, but more than anticipated.

10

Dawn

30 Sept 2025

·

Stayed 3 nights

reliable internet, good location with restaurants and shops nearby, clean, spacious, good air conditioning, lovely view outside door on Main Street.

2

Catrin

26 Sept 2025

·

Stayed 3 nights

We booked the Premium Apartment on the 4th floor (4D) – absolutely not worth it. The only positive thing was the location and the fact that our apartment faced the courtyard, so it was quiet. Everything else was disappointing: - Even though we provided our arrival time, nobody was there – we had to wait 45 minutes outside before someone finally showed up - The apartment looks much better in the pictures than in reality - Couch had a huge stain - Bathroom is tiny, has no window, very loud ventilation and unpleasant lighting - Bed is extremely hard and uncomfortable, with a plastic cover under the sheet that makes noise and feels awkward - Service is unacceptable: guests must take out their own trash, only 2 rolls of toilet paper provided (any extra costs extra), €45 charge for makeup/sunscreen stains on towels or sheets – if stains don’t come out, you have to pay for replacements For the price, this is outrageous – absolutely not recommended.

8

Siobhan

27 Sept 2025

·

Stayed 4 nights

Great location in Alfama with bus and trolley stops nearby as well as being in easy walking distance to many places of interest. Room and bed comfortable and spacious. Nice to be able to spread out. It was great to have the small kitchen to prepare small meals/snacks. Very close to many restaurants and bars as well. On the downside, one can hear people moving about in the apartment upstairs and it was loud enough to wake me even with earplugs. Checking in was easy and property communicated well.

4

Irene

21 Nov 2025

·

Stayed 6 nights

The staff was nice and the apartment was fine. It was spacious but the bathroom definitely lacked at least one shelf and they charged for ridiculous things. They charged for amenities, towels, even the toilet paper which was clearly the cheapest and thinnest they could find. There's other apartments in the same price range in nicer locations that won't charge you for an extra towel. In addition, the parking they suggest is the absolute worse. Terrible staff, not close, and they take cash only in 5 and 10s.

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Service

Staff are frequently described as friendly, responsive, and helpful with clear communication and smooth check-in; a few guests reported delays or an unstaffed office.

Related guest reviews

10

Rory

2 Nov 2025

·

Stayed 4 nights

Excellent place to stay. Check in was smooth and staff were responsive to messages. Room was clean on arrival, building was plenty quiet allowing for all the rest you’d need. Can’t recommend highly enough, thank you!

10

Amy

4 Nov 2025

·

Stayed 3 nights

Top tier customer service and excellent communication.

8

Ho Fai

27 May 2025

·

Stayed 3 nights

The apartment is quite large, although there is a narrow staircase to get up to. The office isn't always staffed so there may be off chance that you'd need to wait a bit to find the staff. They are nice to hold our luggage before the room was ready and after checkout though. The bedroom is not on main street so it's quiet enough. The living room is on main street so can get noisy, as there is almost no soundproofing at all for these old buildings. We were told there would be street parties in June so it may get noisy around that time, but it was quiet for us in May.

10

Armando

2 Sept 2025

·

Stayed 7 nights

The staff was amazing from the moment I booked my room by answered any questions that I had leading up to my actual trip

10

Donald

13 Nov 2025

·

Stayed 2 nights

We arrived after hours and the directions to get in to our room were EXCELLENT! Room was perfect for our needs. Stayed two nights ahead of cruise departure. Tough walk uphill from Santa Apolonia train station, but all down hill to cruise port. Could have used a cheap Bolt ride, but we’re just backpacking.

2

Catrin

26 Sept 2025

·

Stayed 3 nights

We booked the Premium Apartment on the 4th floor (4D) – absolutely not worth it. The only positive thing was the location and the fact that our apartment faced the courtyard, so it was quiet. Everything else was disappointing: - Even though we provided our arrival time, nobody was there – we had to wait 45 minutes outside before someone finally showed up - The apartment looks much better in the pictures than in reality - Couch had a huge stain - Bathroom is tiny, has no window, very loud ventilation and unpleasant lighting - Bed is extremely hard and uncomfortable, with a plastic cover under the sheet that makes noise and feels awkward - Service is unacceptable: guests must take out their own trash, only 2 rolls of toilet paper provided (any extra costs extra), €45 charge for makeup/sunscreen stains on towels or sheets – if stains don’t come out, you have to pay for replacements For the price, this is outrageous – absolutely not recommended.

10

Sharlene

6 Oct 2025

·

Stayed 4 nights

As a solo traveller, I felt really safe staying at the hotel and being in the area. Everyone was really nice and welcoming as it was my first time visiting Portugal. Hotel was accommodating as I arrived early and they held my luggage until check in. Front desk was amazing and very pleasant.

8

Melissa

19 Jul 2025

·

Stayed 4 nights

Lovely location in the Alfama district. Beautiful room and superb communication with staff!

10

Jagjot

28 Sept 2025

·

Stayed 4 nights

Awesome location. A/C is rare so that was a huge plus. Especially in Lisbon. Service was quick to respond. Would book again. Some may find the location challenging if they have mobility issues, however, in that case Lisbon is not a destination that can accommodate you.

10

Jonathan

8 Nov 2025

·

Stayed 4 nights

The staff were amazing and very helpful with everything we needed and recommended us a bunch of places to visit and eat! Great location and the room was spacious.

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Location

Excellent central Alfama location close to trams, sights, and many places to eat and drink. Nighttime street noise is common and uphill walks are required.

Related guest reviews

10

Jack

8 Oct 2025

·

Stayed 13 nights

In the heart of old Lisbon, great atmosphere and ambience, clean comfortable facilities, helpful staff. Enjoyed our stay there.

8

Stephen

1 Nov 2025

·

Stayed 7 nights

Brilliant location in the old area of town just below the castle. Lots of restaurants, bars and cafes close by. Very friendly and helpful staff in the office. Apartment on top floor clean and spacious. Well equipped kitchen.

10

Karen

7 Aug 2025

·

Stayed 3 nights

Lovely apartment in a great location, the apartment proved a great base for 3 days in Lisbon. We were on 3rd floor which was quiet but with plenty of cafes and restaurants nearby. The trams run past the apartment but we generally walked, pack good shoes! Would recommend/ return if in Lisbon.

8

Iryna

21 Nov 2025

·

Stayed 3 nights

Amazing location. Airy, clean and very good location. easy communication with host. I wish there would have been a bit more hooks at the entrance to leave the outerwear. Also it gets a bit noisy in the evening, but they provide you with disposable ear plugs for that!

10

Nathan

30 Oct 2025

·

Stayed 8 nights

Room was spotless, staff were all very helpful with planning and ensuring the room was ready upon arrival, location was great and though there were reviews of the apartments being noisy we did not notice any noise and stayed on the 2nd floor. Fantastic stay and zero complaints.

10

Donald

13 Nov 2025

·

Stayed 2 nights

We arrived after hours and the directions to get in to our room were EXCELLENT! Room was perfect for our needs. Stayed two nights ahead of cruise departure. Tough walk uphill from Santa Apolonia train station, but all down hill to cruise port. Could have used a cheap Bolt ride, but we’re just backpacking.

10

Jennifer

7 Jan 2026

·

Stayed 7 nights

Great location and perfect space!

8

Ossi

4 May 2025

·

Stayed 3 nights

Excellent location in Alfama with a short walk to the Baixa and Bairro Alto. Lots of good restaurants nearby.

8

Siobhan

27 Sept 2025

·

Stayed 4 nights

Great location in Alfama with bus and trolley stops nearby as well as being in easy walking distance to many places of interest. Room and bed comfortable and spacious. Nice to be able to spread out. It was great to have the small kitchen to prepare small meals/snacks. Very close to many restaurants and bars as well. On the downside, one can hear people moving about in the apartment upstairs and it was loud enough to wake me even with earplugs. Checking in was easy and property communicated well.

10

Patricia

2 Aug 2025

·

Stayed 5 nights

Très agréable séjour. Appartement spacieux nous étions trois un adulte et deux adolescents pour 5 nuits Bien équipé et spacieux. Pas de parking. Parking public à 350 mètres environ, 10€ par jour. Bien placé dans le quartier de l’Alfama sur la hauteur, sur la ligne de tramway 15E et 12E à proximité du château et de l’église Santa Luzia. Apparemment côté rue. Le bruit de la rue ne nous a pas gêné car vers 23h le quartier est calme. Il n’ya pas de bar en dessous…Des restaurants à proximité dans le quartier mais à 23 heures il n’y a plus trop de service. À proximité une vue magnifique. Le tramway 28E dessert des points stratégiques, très pratique pour remonter le soir après avoir beaucoup marché.

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Dining

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Portas do Céu Apartments

About this property

Location

Room options

Studio with Terrace

Studio Apartment

Queen Studio

Standard Apartment

Deluxe Apartment

One-Bedroom Apartment

Apartment Ground Floor

Apartment with Balcony

Superior Apartment

Studio Apartment with Sea View

Apartment with Sea View

Deluxe Queen Studio

Apartment with Terrace

Guest reviews of Portas do Céu Apartments

What guests think

Property policies

Check-in instructions

FAQs about Portas do Céu Apartments