Name: Four Points by Sheraton Edmonton Gateway
Address: 10010 12th Avenue Southwest, Edmonton, Canada, Edmonton, Alberta, CA
Price range: US$100–US$231 per night
Rating: 8.55

What guests think

At Four Points by Sheraton Edmonton Gateway, travelers frequently note friendly, efficient check in and generally clean, comfortable, quiet rooms in a convenient, drivable location with nearby amenities, while several comments flag dated areas and some worn common spaces.

Beds receive mixed feedback, with multiple reports of sagging or uncomfortable mattresses and noise from adjacent rooms or HVAC. Service feedback varies: many highlight welcoming teams, while others cite unprofessional interactions or poor follow through. Amenities draw mixed notes: good parking and a well-regarded on-site restaurant for many, but recurring hot tub or pool issues and occasional TV or climate-control problems. Expect a generally comfortable stay with some wear and occasional service or maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests appreciate ample parking, an underground garage, and secure elevators. Pool and hot tub issues are mentioned repeatedly, and elevator capacity can be a bottleneck; upkeep of the pool area was poor on some stays.

Related guest reviews

4

Gordon

24 Oct 2025

·

Stayed 2 nights

I stayed for two nights and was not able to have my room cleaned because of an every two day work shift, which I was not told about when I checked in. I got towels from the pool area. Used the hot tub twice , which was like warm at best and the jets were not working .

10

Denis

11 May 2024

·

Stayed 1 night

Pool was great sad to see the hot tub was under repair, our room had a nice jetted tub so everyone happy.

6

Troy

20 Feb 2024

·

Stayed 2 nights

This hotel was ok. The rooms were quiet, clean and spacious with nice beds. The customer service was poor, we had to ask several times and different staff to get towels to the pool and coffee made in the lobby, the front desk staff seemed to ignore each request so we’d go up to our room and call housekeeping. The restaurant in the hotel was fantastic! The pool area was unkempt and dangerous. It didn’t require a key fob to enter and one morning we went to the pool and the area was trashed. Garbage everywhere, safety equipment strewn about, tables chucked into the pool…. The staff didn’t seem to notice or care.

8

Melissa

15 Sept 2025

·

Stayed 1 night

Friendly staff, clean, and lots of parking and amenities in the area. Perfect spotsfor what we needed for the night.

10

Grahame

31 Jan 2026

·

Stayed 1 night

Easy and quick check in. Clean and spacious room and bathroom. Underground garage.

4

Gaurav

25 Jan 2026

·

Stayed 2 nights

The unprofessionalism and condescending tone if the front desk staff was beyond acceptable. The situation i was in was totally out of my control and the staff did not show empathy neither acknowledgement of the same while service delivery factorization was at its bare bottom. Lack of second elevator added to the issues with challenges going up and down.

8

Linda

23 Dec 2024

·

Stayed 2 nights

Everything was wonderful; food, staff, pool etc. The room was lovely with the exception of the heater/fan under the window. I had to call maintenance for assistance and learned if I wanted heat I had to put off with a very loud fan

6

Arthur

28 Feb 2024

·

Stayed 4 nights

At Expedia the profile stated that complimentary breakfast is offered, but it was not. Also the hot tub was not active.

10

Eric

19 Oct 2024

·

Stayed 3 nights

Bed was pretty comfortable comapred to other hotels I have stayed at. Elevator required a room card to operate, increased sense of security.

6

Angela

10 Apr 2023

·

Stayed 1 night

Room 812 has a vent in the bathroom that is extremely loud. Obviously known as there is an exterior metal door for it. Even with the door closed the loud hum kept me up all night. Hot tub water was very green looking and smelled. New pub was fantastic. Great service. Great atmosphere.

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Cleanliness

Rooms are frequently described as clean and fresh. Occasional lapses appear, including leftover hair or debris and worn grout/carpets, plus some reports of irregular housekeeping schedules or early-morning noise.

Related guest reviews

6

Brianne

25 Nov 2025

·

Stayed 1 night

The king size bed sank on one side when you got into bed. You felt like you had to sleep sideways and lean inwards. There was debris of some sort under the desk and shelf where the vaccuum had obviously either did not reach or was not used. I happen to look underneath when looking for a dropped item.

10

Robyn

27 Aug 2024

·

Stayed 1 night

Clean

8

Tracey

15 Apr 2023

·

Stayed 2 nights

Friendly service, comfy bed . But there was hair in sink. Last guest socks on floor and desk chair has 2 wholes from screws.

10

Jennifer

23 Nov 2025

·

Stayed 1 night

Close to the airport, friendly staff, comfortable beds and clean rooms.

8

Ken

6 May 2025

·

Stayed 1 night

Everything i would expect from this hotel chain. The only thing that turned me off was a small clump of hair on one of the pillows. Didnt take any pictures, or make a big deal of it. Just didnt use that pillow.

6

Jennifer Lee

14 Jul 2024

·

Stayed 3 nights

Great location but definitely needs some updating. Carpets are in rough condition all through the property.

8

Richard

6 Jun 2023

·

Stayed 1 night

Clean and fresh

10

Jim

24 Jan 2026

·

Stayed 1 night

Everything was great! Check in, staff we met in the halls, elevator, waitresses!! All were great! Nice clean rooms!

10

Milan

22 Sept 2025

·

Stayed 1 night

Super clean. Convenient as it was close to the event we attended.

6

Tracy

21 Aug 2023

·

Stayed 1 night

The person, who checked us in at 10:30pm was very pleasant. The room was clean, but I was disappointed to see that they do not use mattress protective bags, for allergens and bugs. The bathroom was spacious but needs attention to the grout, caulking etc. We didn't get to explore the rest of the property and thus can not review more than this.

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Rooms

Guests like the spacious, quiet rooms and many find the beds comfortable. Others report sagging or very uncomfortable mattresses, dated decor, and noise from thin walls or loud bathroom vents/HVAC.

Related guest reviews

6

Brianne

25 Nov 2025

·

Stayed 1 night

The king size bed sank on one side when you got into bed. You felt like you had to sleep sideways and lean inwards. There was debris of some sort under the desk and shelf where the vaccuum had obviously either did not reach or was not used. I happen to look underneath when looking for a dropped item.

10

Sonja

3 Jun 2024

·

Stayed 1 night

It was quiet even though my room faced a busy road. It located conveniently (short drive) to shopping and restaurants.

2

Samuel

17 Mar 2024

·

Stayed 1 night

Unfortunately probably the worst mattress I’ve ever experienced in a hotel. Actually had a big dip in it from right of center. Felt like I was sleeping on a ledge. Staff were nice and place generally lovely. But $220 for that mattress is unacceptable. Will be requesting a refund, or not staying there again and advising my soccer team the same.

10

Alana

17 Mar 2025

·

Stayed 3 nights

Very nice and quiet

8

William

11 Apr 2025

·

Stayed 2 nights

Rooms are a bit dated, but the restaurant was incredible. As someone who travels alot I expect to be disappointed by the in hotel restaurant. This was a pleasant surprise.

6

Yaozeng

29 Dec 2024

·

Stayed 1 night

The soundfrrof of the room is really poor, staff is very hard and unpleasant to deal with

4

Reginald

3 Dec 2023

·

Stayed 1 night

Great lobby and staff, and a fantastic restaurant. The food was incredible. Went to lay in bed to have a great nights sleep and encounter THE worst hotel bed I have ever experienced. In the most expensive suite available. A bed that should have been in a dumpster…The bed was only half usable. One side was a big divot, broken springs coils, as if someone had slept in the same place for 25 years. I was honestly impressed with this hotel up until that point. The one thing hotels should strive for is a comfortable sleep/bed. Everything else should be secondary. Not in this case. Far from it. We stay in Edmonton quite frequently and this will be the last time we stay at the Four Points (Which is unfortunate because the restaurant was truly incredible)

10

Barry

30 Oct 2025

·

Stayed 1 night

Very nice , 2Q bed room, quiet. Staff were great. Restaurant was excellent. Like the location

8

Sharon

21 Apr 2025

·

Stayed 2 nights

Great hotel. Comfortable beds

10

Jane

14 Oct 2023

·

Stayed 1 night

Comfortable beds and pillows

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Service

Service is frequently praised for friendly, welcoming front-desk teams and smooth, quick check in. However, several reviews cite unprofessional interactions or slow follow-through on requests, and a few policy or billing frustrations.

Related guest reviews

10

Tracey

30 Nov 2025

·

Stayed 1 night

Front desk was amazing! I didn’t think I was even able to check in as I was early. The staff was amazing! (Didn’t get her name) very warm and welcoming. She was also multitasking trying to find a cab for 2 pilots. She was so great!! Checked in Nov 29 at 130!!

6

Troy

20 Feb 2024

·

Stayed 2 nights

This hotel was ok. The rooms were quiet, clean and spacious with nice beds. The customer service was poor, we had to ask several times and different staff to get towels to the pool and coffee made in the lobby, the front desk staff seemed to ignore each request so we’d go up to our room and call housekeeping. The restaurant in the hotel was fantastic! The pool area was unkempt and dangerous. It didn’t require a key fob to enter and one morning we went to the pool and the area was trashed. Garbage everywhere, safety equipment strewn about, tables chucked into the pool…. The staff didn’t seem to notice or care.

10

Craig

29 May 2025

·

Stayed 1 night

Friendly and welcoming check-in

2

Ryan

28 Jun 2025

·

Stayed 1 night

I purched a room via Expedia and upon check in i was told i would need a credit card to be charged. I said ok and produced my debit visa. I was told that wouldnt work. So i said i already paid $200 for the room. The money is gone, out of my account. They said thats between me and expedia. I paid for a room. Room is paid for, BUT i cant stay because you dont except debit VISA....VISA. i literaly went next door and got a room with my debit VISA....VISA. will get my money back and YOUR company didnt make $200 AND I definetly wont EVER stay at a Delta.

10

Eduardo

13 Aug 2025

·

Stayed 7 nights

Outstanding service

10

hardeep

25 Jun 2023

·

Stayed 2 nights

Perfect stay very friendly staff clean

4

Gaurav

25 Jan 2026

·

Stayed 2 nights

The unprofessionalism and condescending tone if the front desk staff was beyond acceptable. The situation i was in was totally out of my control and the staff did not show empathy neither acknowledgement of the same while service delivery factorization was at its bare bottom. Lack of second elevator added to the issues with challenges going up and down.

10

Jim

24 Jan 2026

·

Stayed 1 night

Everything was great! Check in, staff we met in the halls, elevator, waitresses!! All were great! Nice clean rooms!

2

Michael

21 Jul 2025

·

Stayed 5 nights

The hotel is very unappealing. Cold and cavernous. Paid $20 pp for breakfast when we signed up and got a coupon for $15 at third party restat while basic breakfast was $20. Hotel staff refused to deal with issue. So far Expedia is just as bad. No news channels on the Tv.

2

Roger

18 Dec 2024

·

Stayed 1 night

Lazy Staff. Very frustrating.

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Location

Convenient south Edmonton location with easy access by car, close to the airport and near dining and shopping. Several guests found it handy for local events and getting around the city.

Related guest reviews

10

Sonja

3 Jun 2024

·

Stayed 1 night

It was quiet even though my room faced a busy road. It located conveniently (short drive) to shopping and restaurants.

8

Jordan

21 Apr 2025

·

Stayed 1 night

Great place to stay! Lots of amenities and food options close by.

10

Amina

21 Nov 2024

·

Stayed 1 night

Have stayed here a few times and always a good experience. Dining option attached is ok but walkable to steak house which is nice.

10

Jennifer

23 Nov 2025

·

Stayed 1 night

Close to the airport, friendly staff, comfortable beds and clean rooms.

8

Melissa

15 Sept 2025

·

Stayed 1 night

Friendly staff, clean, and lots of parking and amenities in the area. Perfect spotsfor what we needed for the night.

8

Wendy

31 Mar 2024

·

Stayed 1 night

Good location. A bit noisy as there was a small child in the adjoining room who was up early and loud.

10

Jonathan

21 Jul 2025

·

Stayed 1 night

Easy to get to and out of the city!

10

Barry

30 Oct 2025

·

Stayed 1 night

Very nice , 2Q bed room, quiet. Staff were great. Restaurant was excellent. Like the location

10

Milan

22 Sept 2025

·

Stayed 1 night

Super clean. Convenient as it was close to the event we attended.

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Dining

Many guests enjoyed the on-site restaurant, often calling the food excellent. Others experienced closures or limited hours, breakfast coupon confusion, or inconsistent service, and a few found dishes bland.

Related guest reviews

10

Jim

24 Jan 2025

·

Stayed 1 night

Great place to stay! Comfortable beds, clean, good service, good food

10

Jasmine

1 Mar 2025

·

Stayed 5 nights

Nice staff, nice room, great restaurant

8

Marilyn

8 Mar 2023

·

Stayed 1 night

Everything was great except that the restaurant was not open and I was expecting a restaurant on site when I booked.

2

Matt

17 Jan 2023

·

Stayed 1 night

Hotel was fine. Didn’t list that their restaurant/bar was closed for renovations. The suite we got was listed on Expedia as “separate bedroom” and wasn’t. Made putting a 1 year old to bed much harder and was the only reason I needed that separate bedroom.

10

Colette

2 Sept 2024

·

Stayed 1 night

Awesome stay and the restaurant was fantastic

8

William

11 Apr 2025

·

Stayed 2 nights

Rooms are a bit dated, but the restaurant was incredible. As someone who travels alot I expect to be disappointed by the in hotel restaurant. This was a pleasant surprise.

8

Wayne

16 May 2024

·

Stayed 2 nights

I would like the restaurant to open for breakfast earlier

10

Barry

30 Oct 2025

·

Stayed 1 night

Very nice , 2Q bed room, quiet. Staff were great. Restaurant was excellent. Like the location

2

Michael

21 Jul 2025

·

Stayed 5 nights

The hotel is very unappealing. Cold and cavernous. Paid $20 pp for breakfast when we signed up and got a coupon for $15 at third party restat while basic breakfast was $20. Hotel staff refused to deal with issue. So far Expedia is just as bad. No news channels on the Tv.

8

Les

30 May 2023

·

Stayed 1 night

Good Value for the money. Had the Steak and Gnocci in the restaurant. It was bland and tasteless. Waitress wanted to argue about whether the dirt on our celery was dirt or brown from being too old. Also never came to check with us on how our meal was for at least 20 minutes. Nice hotel. Would recommend eating elsewhere.

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Month	Average price
January	US$128
February	US$119
March	US$123
April	US$125
May	US$121
June	US$125
July	US$127
August	US$133
September	US$127
October	US$123
November	US$115
December	US$123

Su	Mo	Tu	We	Th	Fr	Sa
				1 $194	2 $123	3 $125
4 $104	5 $129	6 $158	7 $162	8 $170	9 $129	10 $159
11 $110	12 $152	13 $231	14 $178	15 $167	16 $123	17 $128
18 $110	19 $135	20 $159	21 $145	22 $142	23 $122	24 $128
25 $107	26 $139	27 $147	28 $159	29 $159	30 $140	31 $125

Four Points by Sheraton Edmonton Gateway

Prices for Four Points by Sheraton Edmonton Gateway

Monthly average prices

About this property

Location

Room options

Executive Suite, 1 Bedroom

Room, 2 Queen Beds

Room, 1 King Bed with Sofa Bed

Room, 1 King Bed

Suite, 1 King Bed with Sofa Bed, Corner

Guest reviews of Four Points by Sheraton Edmonton Gateway

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton Edmonton Gateway

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $129
20 $100	21 $136	22	23 $162	24 $153	25 $125	26 $137
27 $101	28 $134	29 $155	30 $173